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App crashes when I press the search button

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App crashes when I press the search button

perereman

Hi there!

 

Plan

Premium

Country

Spain 

Device

Xiaomi Redmi 5a

Operating System

Android 7.1.2 MIUI 9.5

 

My Question or Issue

I am a Spotify enthusiastic lover but I am facing a technical issue with my new smartphone: every time I press the search button the app crashes and when I open it again I do have to log in again and every downloaded playlist/song flew away so I have to download them all again

 

Thank you very much 

Reply

Accepted Solutions
Marked as solution

Loxer

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Loxer

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

perereman

Unistalling and installing the application worked. 

 

Thank you very much!

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