Spotify Community

perereman · ‎2018-07-16

Hi there!

Plan

Premium

Country

Spain

Device

Xiaomi Redmi 5a

Operating System

Android 7.1.2 MIUI 9.5

My Question or Issue

I am a Spotify enthusiastic lover but I am facing a technical issue with my new smartphone: every time I press the search button the app crashes and when I open it again I do have to log in again and every downloaded playlist/song flew away so I have to download them all again

Thank you very much

Loxer · ‎2018-07-16

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

View solution in original post

Loxer · ‎2018-07-16

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

perereman · ‎2018-07-17

Unistalling and installing the application worked.

Thank you very much!

Spotify Community

App crashes when I press the search button

App crashes when I press the search button

Suggested posts

Let's introduce ourselves!