Saved songs being deleted and disapearing

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Saved songs being deleted and disapearing

Agmontal
Casual Listener

Plan

Premium

Country

 Israel

Device

Galaxy s7

Operating system 

Android Oreo

 

My Question or Issue

 I have something like 4000 songs saved in phone. 

sometimes i see that songs that i saved in the past are now there and that i need to save them again! 

if i cant rely on my spotify account to arrange my nusic ill move right away to google play. 

all i want is that my saved songs will be there when i want to listen to it.

3 Replies

Re: Saved songs being deleted and disapearing

Alfredo
Roadie

Hey @Agmontal.

 

Sorry to hear that. Check out the steps under “Downloads unexpectedly removed” on this support page. They should help with this.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Saved songs being deleted and disapearing

Agmontal
Casual Listener

i talked mainly about saved songs.

the downloaded ones is another deal i already know.

 

but songs i saved in the past should still be saved, downloaded or not.

isnt it ?

Re: Saved songs being deleted and disapearing

Alfredo
Roadie

Thanks for getting back to us!

 

If you're referring to the songs saved to Your Library, they should remain there unless they're no longer available on Spotify due to licensing changes.

 

To make sure what happened, head to your Spotify app Settings > Playback > Hide unplayable songs, and turn it on. This way, the songs that are no longer available should show grayed out, instead of not showing at all.

 

Let us know how it goes.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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