Download via Mobile Data

[Cracky_310]

Plan

Premium

Country

 Germany 

Device

(Samsung Galaxy S9)

Operating System

(Android Oreo.)

My Question or Issue

I've activated mobile downloads, but Spotify doesn't download and still wants me to activate it in settings.

[Billy-J]

Hey @Cracky_310 🙂

Please go ahead and follow these steps:

• Sign out, then sign back into the Spotify app
• Do a soft reset (Power off, then power the device back on)

let me know how this goes 🙂

[Cracky_310]

Still the same problem

[Cracky_310]

Looks like its a with the Dual SIM.

If i deactivate one SIM Card the download works just normal.

Any ideas? 

[Billy-J]

@Cracky_310,

Thanks for the reply. In this case, this looks like an issue with your network. I would fix this issue with your network provider or your device manufacturer, since it seems to be working with one SIM. 

Hope this helps!