Search says offline on wifi and 4g

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Search says offline on wifi and 4g

Msgiff
Casual Listener

Spotify premium family account, usa

 

Samsung galaxy s7 android

 

For the past month or two, the search function indicates that I am offline and cannot search, although my phone is connected either through wifi or 4g. This includes my home wifi network. 

 

3 Replies

Re: Search says offline on wifi and 4g

Rock Star 22
Rock Star 22

Hey @Msgiff,

 

Sorry to hear this, but no worries - help’s here.

 

Could you make sure that offline mode is off following these steps:

 

  1. Tap Your Library 
  2. Tap Settings 
  3. Tap Playback.
  4. Switch off Offline.

Let me know how this goes! 

Billy-JRock Star 22
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Re: Search says offline on wifi and 4g

Msgiff
Casual Listener
My offline mode is always set to off. The offline message in spotify comes
on and off seemingly randomly. Restarting the phone sometimes but not
always works. I also checked the phone network settings for my t- mobile
machine and apn protocol is ipv4.

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Re: Search says offline on wifi and 4g

Rock Star 22
Rock Star 22

@Msgiff,

 

Thanks for the clarification :)

 

In this case, if this happens again, I would try a quick clean reinstall of the app. Just follow these steps.

 

I hope this helps 😊

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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