Search says offline on wifi and 4g

[Msgiff]

Spotify premium family account, usa

Samsung galaxy s7 android

For the past month or two, the search function indicates that I am offline and cannot search, although my phone is connected either through wifi or 4g. This includes my home wifi network. 

[Billy-J]

Hey @Msgiff,

Sorry to hear this, but no worries - help’s here.

Could you make sure that offline mode is off following these steps:

1. Tap Your Library 
2. Tap Settings 
3. Tap Playback.
4. Switch off Offline.

Let me know how this goes! 

[Msgiff]

My offline mode is always set to off. The offline message in spotify comes
on and off seemingly randomly. Restarting the phone sometimes but not
always works. I also checked the phone network settings for my t- mobile
machine and apn protocol is ipv4.

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[Billy-J]

@Msgiff,

Thanks for the clarification :)

In this case, if this happens again, I would try a quick clean reinstall of the app. Just follow these steps.

I hope this helps 😊