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My spotify keep loging out

My spotify keep loging out

Plan

Premium

Country

 Turkey

Device

Xperia XA

Operating System

Android 7.0

 

My Question or Issue

When i try use spotify whitout internet my downloaded song wans't show up so i clear the data and reinstall spotify. Right now when i try to use spotify whitout internet its just auto logout and want me to enter my password after i connect to internet its auto login and everything is normal. I cant use spotify offline

Reply
1 Reply

Hey,

welcome to the Spotify community 🙂

Just to make sure Spotify correctly recognises you premium plan, would you please confirm, that you can play as example every song without shuffle mode (please note: some playlists do allow this without Premium, just search for a specified song, then this won't happen). Please also try updating your app and in case this does not help try uninstalling and reinstalling it. Please also make sure, that nobody gained access to your account and is constantly logging of all your devices. You can see devices connected to your account and change your password at Spotify.com If you need further assistance for this or the steps do not help, please just reply.

Hope this helps, have a nice day 🙂

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