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Don't know how to better describe it. I can tap on it and it plays like any other track, but I can't add it to any playlists or to the queue, the only option that shows up is 'Remove'.
I tried clearing the cache for the app both from Spotify and from outside, also tried force stopping the app.
Solved! Go to Solution.
Welcome to the community!
Are you able to move the track to a playlist using a different device? It would be great if you could send over a screenshot of what's happening.
Let us know how it goes,
We're not able to see the screenshots on our end. Not to worry, could you try moving the location of your local files on desktop, and then adding that new location as a source in the Local Files settings?
You can check out the steps adding local files here.
Ah, no worries - they'll help out too! Thanks for the imgur link.
If you make a new playlist on desktop and put 'NANO DEATH!!!' in it, does it then appear on your mobile?
Thanks for getting back to us. This sounds a bit strange, but we'll make sure to help you out.
Just to make sure that this isn't something related to your mobile device, could you try logging in on another mobile device (maybe a friend's), download the track there, and see if it works better there? Just make sure you're on the same network.
Also, if you have any other local files you could try with, that'd be great too.
Let us know how it goes and we'll help you out.
It's strange that you can still play the track - even with it greyed out. Could you try removing the source completely so it disappears from Spotify, making another new one and then adding that source to see if that makes a difference?
Also just to check, is the track one of the supported formats on listed under 'Desktop' here.
Keep us posted,
Sorry! Didn't see Jemi's troubleshooting as well, both worth a try.
Awesome! That's good news.
Was it removing it completely, or opening on another device that made it work?
Thanks for the info @WalkerTyme! That's super handy for anyone else who might have this happen.
If anything else comes up, you know where to find us!
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