Album, Artist, Radio, Greyed Out

[blindmouses]

Plan

Premium

Country

USA

Device

Samsung Galaxy 8

Operating System

Latest android available

My Question or Issue

This happens at least 3x per week. Album, Artist, and Radio options are grayed out. Have to restart the phone and the options are available again.

[TomLegend]

Hey @blindmouses,

That's not cool! I'd recommend trying a reinstall first to see if it helps. You can check out the steps here. Just as a heads up, you'll need to redownload your offline tracks afterwards - so it's best to try when you're around WiFi.

Let us know how it goes! 

/T

[AeroZ]

Hello!

I had the exact same problem today. Force closing the app and then reopening fixed it for now.

My app version is 8.4.70.663

[TomLegend]

Hey @AeroZ,

Not cool! When it happened to you, was it the same on all tracks?

/T

[AeroZ]

Yes, with all tracks - in library, in playlists etc.

[Jemi]

Hey @AeroZ and @blindmouses,

How's it going with the app? Still experiencing this after reinstalling/restarting? Just let us know if the issue persists and we'll take a closer look. Let us know the exact app version and OS version, telling us the ones you haven't provided yet.

[AeroZ]

Hi there!

Please go to THIS ongoing issue that I created, vote for it and post a comment describing your issue and also what device, OS version and Spotify version you have.

Thank you!