Baixar músicas para ouvir offline

[New user]

Tenho um plano Premium e não estou conseguindo baixar playlists para poder ouvir offline quando eu estiver na rua.

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.
 

That being said, would you mind sharing with us the make/model and OS of the affected device, along with the Spotify version you're running there?

On another note, would you mind sending us a full description of what's happening? Is the app downloading the content, but when offline you can listen to it, or did you receive an error and you can even start to download content? Please send us as many details as possible.

Lastly, we'd like to check: is this happening over WiFi? 3G/4G? Both? Do you notice any difference if you switch the internet connection you're using? Give it a try and let us know how it goes.
 

Keep us in the loop!