Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42272 Views
  • 65 replies
  • 25 likes
  • 42272 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877914 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877914 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26337 Views
  • 4 replies
  • 0 likes
  • 26337 Views
  • 4 replies
  • 0 likes

Superuser Contribution Notifications mute my podcast

PlanPremiumCountryCanadaDevicePixel 7 PROOperating SystemAndroid Version 13 My Question or IssueI was on IOS before and none of that were happening i'm seeing alot of these post and nothing being fix for Android, so basicly while i'm listening to a p...

  • Visitor
  • Plan Premium Country Canada Device Pixel 7 PRO Operating System Android Version 13   My Question or Issue I was on IOS before and none of that were happening i'm seeing alot of these p...
  • Not applicable
  • 1593 Views
  • 4 replies
  • 0 likes
  • 1593 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I remove a device from current devices?

There is no option to remove device, there are no dots, and log out everywhere didn't work.

  • Visitor
  • There is no option to remove device, there are no dots, and log out everywhere didn't work.
  • Dian
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop playlists from reshuffling

Let's say I start listening to a playlist, like "this is Eric Clapton". I'll pause and resume a few times with the intent to listen to it in order.After a while, playback will stop, while there are remaining songs. If I manually resume from the playl...

  • Visitor
  • Let's say I start listening to a playlist, like "this is Eric Clapton". I'll pause and resume a few times with the intent to listen to it in order. After a while, playback will stop, while there a...
  • Joan
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locally saved songs sometimes don't work in my favourites playlist

After I play a song a few times that's saved to my device on my favourites plalist I'll get a pop-up saying "Spotify can't play this song right now" and it'll be grayed out with me not being able to play it anymore

  • Newbie
  • After I play a song a few times that's saved to my device on my favourites plalist I'll get a pop-up saying "Spotify can't play this song right now" and it'll be grayed out with me not being able to ...
  • Lyubka
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Pkoi je n arrive plus à écouter spotify sur mon android depuis réinitialisa

Huawei m a fait faire une réinitialisation de mon téléphone et depuis je ne peux plus lire de contenu sur spotify...j ai un rond vert qui tourne...Pourtant il retrouve mon compte gratuit et aucun souci sur pc ou tablette...J ai essayé de télécharger ...

  • Visitor
  • Huawei m a fait faire une réinitialisation de mon téléphone et depuis je ne peux plus lire de contenu sur spotify...j ai un rond vert qui tourne...Pourtant il retrouve mon compte gratuit et aucun sou...
  • kaworu_bloodpaw
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue is giving me trouble

so, I have work tomorrow,l and I usually set up the queue the night before. I was doing so, when as I added songs the the queue the section from my playlist got smaller and smaller 'till I was unable to add anymore songs. even adding songs directly f...

  • Casual Listener
  • so, I have work tomorrow,l and I usually set up the queue the night before. I was doing so, when as I added songs the the queue the section from my playlist got smaller and smaller 'till I was unable...
  • fluffy_monkey
  • Regular
  • 436 Views
  • 7 replies
  • 0 likes
  • 436 Views
  • 7 replies
  • 0 likes

Superuser Contribution The premium Duo plan does it have commercials?

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

  • Newbie
  • I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.
  • Joan
  • Moderator
  • 535 Views
  • 1 replies
  • 0 likes
  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to use an Android phone as account agnostic connect player?

how can I use an Android phone as a Spotify Connect player?I don't want it to be bound to a Spotify account, as my wife and I want to access it alternately.To be clear: I'm talking about a phone connected to a stereo system, to be controlled by two o...

  • Music Fan
  • how can I use an Android phone as a Spotify Connect player? I don't want it to be bound to a Spotify account, as my wife and I want to access it alternately. To be clear: I'm talking about a phone ...
  • Lyubka
  • Moderator
  • 1197 Views
  • 7 replies
  • 0 likes
  • 1197 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unable to play certain podcast (fest und flauschig)

Plan: PremiumCountry: GermanyDevice: Fairphone 4Operating System: Android 11 (by iodéOS) Hi folks,I've been searching for some time now in the forum, but could not find anything that is exactly like my problem. Everything works fine in the spotify ap...

  • Regular
  •   Plan: Premium Country: Germany Device: Fairphone 4 Operating System: Android 11 (by iodéOS)   Hi folks, I've been searching for some time now in the forum, but ...
  • Nics0n
  • Visitor
  • 732 Views
  • 12 replies
  • 0 likes
  • 732 Views
  • 12 replies
  • 0 likes

Superuser Contribution My music is not downloaded when I'm offline

Hello community!I have a problem with my spotify application, I downloaded my music online, and all is ok, I can play music and everything is ok, but when my spotify is offline, my music can´t play because it show as not downloaded, but I downloaded ...

  • Newbie
  • Hello community! I have a problem with my spotify application, I downloaded my music online, and all is ok, I can play music and everything is ok, but when my spotify is offline, my music can´t play...
  • Joan
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Android
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sound is played if I switch to next song.

No sound is played if I switch to next song. I need to press pause and then play for sound reproduction.

  • Visitor
  • No sound is played if I switch to next song. I need to press pause and then play for sound reproduction.
  • Alex
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect only works after reinstall

When i try to use Spotify connect at home, the app connects to the device, but the connect icon in the app keeps flashing and ultimately fails.I have tried multiple devices with the same issue.If i reinstall the app on my phone it works the first tim...

  • Newbie
  • When i try to use Spotify connect at home, the app connects to the device, but the connect icon in the app keeps flashing and ultimately fails. I have tried multiple devices with the same issue. ...
  • Joan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution View Wrapped Stats From Previous Years

Is there any way to view your Wrapped stats from previous years? I can access previous playlists, but I'd also like to be able to see the stats from previous years. I can't find a way view any stats for any Wrapped after the current Wrapped story is ...

  • Regular
  • Is there any way to view your Wrapped stats from previous years? I can access previous playlists, but I'd also like to be able to see the stats from previous years. I can't find a way view any stats ...
  • Taylith
  • Community Legend
  • 23118 Views
  • 1 replies
  • 4 likes
  • 23118 Views
  • 1 replies
  • 4 likes

My canvas feature disappeared once I upgraded it to premium

I upgraded to Spotify premium yesterday, and I'm unable to see the canvas feature.

  • Visitor
  • I upgraded to Spotify premium yesterday, and I'm unable to see the canvas feature.
  • Sebasty
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

I joined to duo premium account of my spouse but android app doesn't work.

actually android app shows update payment error :" premium paused your last payment didn't work ".even though my spouse paid for it! I uninstalled and reinstalled it but still doesn't work!by chance one time it opened! I am pretty sure that it is Spo...

  • Newbie
  • actually android app shows update payment error : " premium paused your last payment didn't work ". even though my spouse paid for it! I uninstalled and reinstalled it but still doesn't work! by c...
  • Sebasty
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast find in this show function missing

I share my premium account with my partner. On my phone I can search within a podcast show using the "find in this show" bar at the top. My partner's phone used to have this as well but it has disappeared. She still has the search function in playlis...

  • Gig Goer
  • I share my premium account with my partner. On my phone I can search within a podcast show using the "find in this show" bar at the top. My partner's phone used to have this as well but it has disapp...
  • Alex
  • Spotify Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Difference between 2 phones playing the same song

So I have 2 android phones on which I'm listening to Spotify. But for certain playlists, mainly a few Your Mixes, there is a difference with the duration with the songs, for example: Flashlight - Jessie J is 2 minutes 57 seconds on one phone and 3 mi...

  • Newbie
  • So I have 2 android phones on which I'm listening to Spotify. But for certain playlists, mainly a few Your Mixes, there is a difference with the duration with the songs, for example: Flashlight - Jes...
  • Sebasty
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ma playlist ne fonctionne plus. E tout les autres dossiers eux fonctionne.!

J'ai environ un peu plus de 10.000 titres dans chansons aimées. Et quand je clic dessus rien ne ce passe .pourtant tout mes autres dossier ça fonctionne .que dois-je faire. Merci d'avance

  • Visitor
  • J'ai environ un peu plus de 10.000 titres dans chansons aimées. Et quand je clic dessus rien ne ce passe .pourtant tout mes autres dossier ça fonctionne .que dois-je faire. Merci d'avance
  • Alex
  • Spotify Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Voiko siirtää vaikka Google oneen kun Spotify alkaa olla paljon gigoja

Haluan tietoa miten voin estää Spotifyn lisäämistä gigoja ohjelmaan kun esimerkiksi monessa muussa palvelussa on mahdollista saada valita mihin gigatavut siirretään

  • Visitor
  • Haluan tietoa miten voin estää Spotifyn lisäämistä gigoja ohjelmaan kun esimerkiksi monessa muussa palvelussa on mahdollista saada valita mihin gigatavut siirretään
  • Joan
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got a message saying Spotify had tracked me for 800+ days

I clicked on it and there were lots of playlists but then I closed it without listening and now can't find them anywhere

  • Visitor
  • I clicked on it and there were lots of playlists but then I closed it without listening and now can't find them anywhere
  • Joan
  • Moderator
  • 148 Views
  • 1 replies
  • 1 likes
  • 148 Views
  • 1 replies
  • 1 likes