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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6446 Views

0 replies

7 likes

  • 6446 Views
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  • 7 likes

Superuser Contribution How to keep my screen ON

PlanPremiumCountryPortugalDeviceXiaomi Note 11Operating SystemMIUI 13.02 My Question or IssueWhen I'm using spotify my screen automatically turns off after a few seconds, wich is natural and expected, but I often find this to be an inconvenience as I...

Newbie

Plan Premium Country Portugal Device Xiaomi Note 11 Operating System MIUI 13.02   My Question or Issue When I'm using spotify my screen automatically turns off after a few seconds, wic...

Vasil

Moderator

1244 Views

3 replies

0 likes

  • 1244 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook messenger completly stops spotify playing

Whenever I get a messenger notification, spotify will completely stopPlanPremiumCountryNew Zealand DeviceSamsung galaxy tab lite My Question or IssueEvery time someone messages on fb messenger spotify will completely stop until I press play again. Do...

Casual Listener

Whenever I get a messenger notification, spotify will completely stop Plan Premium Country New Zealand   Device Samsung galaxy tab lite   My Question or Issue Every time someone m...

Lyubka

Moderator

2751 Views

1 replies

0 likes

  • 2751 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Overlapping buttons in the player.

PlanPremiumCountryNetherlandsDeviceFairphone 4Operating SystemAndroid 13 My Question or IssueOn the latest update there is an overlapping button on the topbar in the player; the play and options button. Steps to reproduceThe issue is most visible on ...

Casual Listener

Plan Premium Country Netherlands Device Fairphone 4 Operating System Android 13   My Question or Issue On the latest update there is an overlapping button on the topbar in the player; ...

faultym

Casual Listener

610 Views

2 replies

0 likes

bug
player
UI
  • 610 Views
  • 2 replies
  • 0 likes

Spotify app keeps using up all of my storage for cache on Android!

Details:--------PlanPremiumCountryUKDeviceXiaomi Poco F3Operating SystemAndroid 12 My Question or IssueSo, I see that several other people have mentioned this issue on various forums, including here, over the years but I don't think a very clear solu...

Casual Listener

Details: -------- Plan Premium Country UK Device Xiaomi Poco F3 Operating System Android 12   My Question or Issue So, I see that several other people have mentioned this issue on va...

benolam

Visitor

2264 Views

3 replies

1 likes

  • 2264 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify app while driving automatically switches to other device(desktop PC).

PlanPremiumDeviceSamsung S20 FE 5GOperating SystemWindows 10My Question or IssueWhile driving in my car listening to Spotify, connected to car stereo device through blutooth, at some random point it switches to wanting to play on my desktop pc at hom...

Casual Listener

Plan Premium Device Samsung S20 FE 5G Operating System Windows 10 My Question or Issue While driving in my car listening to Spotify, connected to car stereo device through blutooth, at some ra...

Eni

Moderator

1056 Views

4 replies

2 likes

  • 1056 Views
  • 4 replies
  • 2 likes

Superuser Contribution Unable to Spotify Connect to Sonos after a couple of times successfully connecting

PlanPremiumCountryThe NetherlandsDeviceSony Xperia XZ2 Compact H8324Operating SystemAndroid 10My Question or Issue:Spotify app version 8.8.2.434. Unable to Spotify Connect to Sonos after a couple of times successfully connecting to my Sonos Move or B...

Newbie

Plan Premium Country The Netherlands Device Sony Xperia XZ2 Compact H8324 Operating System Android 10 My Question or Issue: Spotify app version 8.8.2.434. Unable to Spotify Connect to Sono...

Joan

Moderator

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem controlling volume on my new samsung galaxy watch 4

i bought a new samsung galaxy watch 4 and i am not able to control volume with the spotify app. The spotify app is not connecting as your phone but connecting as my device name. this may be the issue. please help me in solving this problem

Newbie

i bought a new samsung galaxy watch 4 and i am not able to control volume with the spotify app. The spotify app is not connecting as your phone but connecting as my device name. this may be the issue...

jatin123

Visitor

1263 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Sorting a playlist by Date Added descending, sorts the list in the wrong order.

PlanPremium DeviceSamsung Galaxy 10+Operating SystemAndroid 12Sorting a playlist by Date Added descending, sorts the list in the wrong order. When the arrow is heading down, the first appearing song is the oldest added to the playlist. In the desktop...

Newbie

Plan Premium   Device Samsung Galaxy 10+ Operating System Android 12 Sorting a playlist by Date Added descending, sorts the list in the wrong order. When the arrow is heading down, the ...

Vasil

Moderator

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Audio stuck in mono

PlanPremiumCountryIndonesia Device(Oppo A15)Operating System(Android 10) My Question or IssueMy Spotify audio output seems to be stuck in mono. I tried playing stereo test tracks and it's in mono even though I've turned it off in the settings.At firs...

Casual Listener

Plan Premium Country Indonesia  Device (Oppo A15) Operating System (Android 10)   My Question or Issue My Spotify audio output seems to be stuck in mono. I tried playing stereo te...

Jasper175

Visitor

13540 Views

17 replies

0 likes

  • 13540 Views
  • 17 replies
  • 0 likes

Superuser Contribution How can i get the best sound quality for a LM-G850 12

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OscarDC

Moderator

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last year podcasts set to 1970

Plan Premium Country Sweden Device Samsung S22 Operating System Android 13 My Question or Issue When at the front page, I filter out program and podcasts, any last year episodes are set to have been published "dd month. 1970" when it should be 2022. ...

Newbie

  Plan   Premium   Country   Sweden   Device   Samsung S22   Operating System   Android 13        My Question or Issue ...

Eni

Moderator

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not working on a particular wifi network

When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.

Newbie

When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.

Aron_The_Monarch

Newbie

8423 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Spotify links won't open in app, opens in browser [android]

i'm trying to open playlist/song links sent from the instagram browser app, but the links open spotify web browser on my phone instead of opening the android app.

Visitor

i'm trying to open playlist/song links sent from the instagram browser app, but the links open spotify web browser on my phone instead of opening the android app.

divide_by_zero

Casual Listener

17872 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

I can't share lyrics

I use a Xiaomi Redmi note 8 phone, and I've reinstalled Spotify more than once, and i still can't share lyrics

Newbie

I use a Xiaomi Redmi note 8 phone, and I've reinstalled Spotify more than once, and i still can't share lyrics

kaworu_bloodpaw

Roadie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Can't share tracks

Can't share tracks, if I click on the 3 dots on the side of the track then click on share it's just loading then the reload arrow appears to try to load up again but whit out luck, I have tried to reinstall the app, log out, change from wifi to the p...

Newbie

Can't share tracks, if I click on the 3 dots on the side of the track then click on share it's just loading then the reload arrow appears to try to load up again but whit out luck, I have tried to re...

kaworu_bloodpaw

Roadie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Why can't I share my playlist

Whenever I go to share playlist or even add someone else to the playlist I just get a continuous reload thing.

Visitor

Whenever I go to share playlist or even add someone else to the playlist I just get a continuous reload thing.

kaworu_bloodpaw

Roadie

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Long Pressing on the Spotify App Icon

Plan: PremiumCountry: CHDevice: Galaxy Note 20 Ultra + latest firmwareOperating System: AndroidMy Question or IssueWhen long pressing on the Spotify application shortcut under Android, a menu unrolls presenting the following options: Where can I defi...

Newbie

Plan: Premium Country: CH Device: Galaxy Note 20 Ultra + latest firmware Operating System: Android My Question or Issue When long pressing on the Spotify application shortcut under And...

MihailY

Moderator

584 Views

1 replies

0 likes

Android
automation
Long Press
Samsung
  • 584 Views
  • 1 replies
  • 0 likes