Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 45657 Views
  • 66 replies
  • 25 likes
  • 45657 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879385 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879385 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26723 Views
  • 4 replies
  • 0 likes
  • 26723 Views
  • 4 replies
  • 0 likes

Superuser Contribution Tapping in between certain regions in app UI produces unexpected results

Case 1:1. I'm viewing an album/playlist while I listen to a song2. I want to expand the play bar to see duration, have full control over playhead, etc3. I unintentionally tap *just below* the play bar (about 1mm space between play bar and Home/Search...

  • Music Fan
  • Case 1: 1. I'm viewing an album/playlist while I listen to a song 2. I want to expand the play bar to see duration, have full control over playhead, etc 3. I unintentionally tap *just below* the p...
  • jumunius
  • Music Fan
  • 537 Views
  • 7 replies
  • 0 likes
  • 537 Views
  • 7 replies
  • 0 likes

Can't add albums to library

I have always highlighted the heart button to add an album to my library. Now, highlighting the heart does nothing and the heart becomes unhighlighted when I navigate away from the album then go back to it.

  • Casual Listener
  • I have always highlighted the heart button to add an album to my library. Now, highlighting the heart does nothing and the heart becomes unhighlighted when I navigate away from the album then go bac...
  • Prague
  • Spotify Star
  • 446 Views
  • 3 replies
  • 1 likes
  • 446 Views
  • 3 replies
  • 1 likes

Superuser Contribution app very slow on mobile network but ok on wifi

Plan :PremiumCountry : France DeviceRedmi note 8 proOperating SystemAndroid 10 / miui 12.0.4 Hello, when I use spotify with the mobile network the application run after 58sec (black screen with a circle green and home serach library but nothing else)...

  • Newbie
  • Plan :Premium Country : France   Device Redmi note 8 pro Operating System Android 10 / miui 12.0.4   Hello, when I use spotify with the mobile network the application run after 58se...
  • AlejaR
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Low Quality Sharing on Instagram Stories

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueWhen I share a song on Instagram Stories there is no option in the top left corner to "Play on Spotify". Additionally, the quality of the image is...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue When I share a song on Instagram Stories there is no option in the top...
  • brianelete
  • Roadie
  • 20310 Views
  • 30 replies
  • 1 likes
  • 20310 Views
  • 30 replies
  • 1 likes

Superuser Contribution Spotify keeps crashing whenever I open the music tab on my home page

I was interested in trying the new DJ feature but whenever I open the Music tab on the home page so I can select the DJ feature the screen freezes and the app crashes before I can even select anything.

  • Visitor
  • I was interested in trying the new DJ feature but whenever I open the Music tab on the home page so I can select the DJ feature the screen freezes and the app crashes before I can even select anythin...
  • Lyubka
  • Moderator
  • 8883 Views
  • 1 replies
  • 0 likes
  • 8883 Views
  • 1 replies
  • 0 likes

Superuser Contribution Instalar Spotify

No me acepta el Spotify en un teléfono Samsung, el nombre y clave si lo puedo entrar, pero en el teléfono no me lo permite, dice que ocurrió un error y no me permite instalar Spotify

  • Visitor
  • No me acepta el Spotify en un teléfono Samsung, el nombre y clave si lo puedo entrar, pero en el teléfono no me lo permite, dice que ocurrió un error y no me permite instalar Spotify
  • Dian
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not able to Play any song and if i open a playlist there are no songs.

I tried everything thimg but i am not able to play song on by phone in the spotify app. All the playlists are empty. I am click on a song from search it just won't play.

  • Visitor
  • I tried everything thimg but i am not able to play song on by phone in the spotify app. All the playlists are empty. I am click on a song from search it just won't play.
  • Dian
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't play my downloaded music, how do I fix it

I have tried loging in on other devices, reseting the app, reinstalling it, allowing premissions, reinstalling all of my songs and playlists but nothing works

  • Visitor
  • I have tried loging in on other devices, reseting the app, reinstalling it, allowing premissions, reinstalling all of my songs and playlists but nothing works
  • AlejaR
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do I search in playlists for all the songs where a singer appears?

When I want to search in my playlist for all the songs where a singer appears, it only gives me the songs where he is the first singer, but not where he is second, third, etc. For example: if I want to search for Maria Becerra in my playlist, songs s...

  • Visitor
  • When I want to search in my playlist for all the songs where a singer appears, it only gives me the songs where he is the first singer, but not where he is second, third, etc. For example: if I wan...
  • Joan
  • Moderator
  • 158 Views
  • 1 replies
  • 1 likes
  • 158 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloading Playlist - stuck at 99%

Hi. I'm trying to download a playlist to my phone (galaxy s3 mini, android 4.1), but it gets stuck at 99%. I have read other posts related to this matter, did almost everything people say that helped: - Cleaned Cache - Erased data on SD card - Uninst...

  • Newbie
  • Hi.   I'm trying to download a playlist to my phone (galaxy s3 mini, android 4.1), but it gets stuck at 99%. I have read other posts related to this matter, did almost everything people say ...
  • redhotpitshifte
  • Newbie
  • 4857 Views
  • 4 replies
  • 0 likes
  • 4857 Views
  • 4 replies
  • 0 likes

Superuser Contribution New songs added to a playlist won't download.

When I add new songs to a downloaded playlist the new songs won't download. The only way is to remove and download entire playlist again.

  • Visitor
  • When I add new songs to a downloaded playlist the new songs won't download. The only way is to remove and download entire playlist again.
  • Joan
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

WiFi Sync causing phone to crash

Hello, I have a Motorola Atrix 4G (MB860), Running CyanogenMod7, android ver 2.3.7. (rooted obviously) My problem im having is with the wifi sync for spotifiy. I have two android devices, an ASUS Transformer Tablet, and my mobile phone (MB860). When ...

  • Regular
  • Hello,   I have a Motorola Atrix 4G (MB860),  Running CyanogenMod7, android ver 2.3.7.  (rooted obviously)   My problem im having is with the wifi sync for spotifiy. I have tw...
  • danieljake
  • Newbie
  • 2576 Views
  • 1 replies
  • 0 likes
  • 2576 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Headphones on android

PlanPremiumCountryUSA DeviceGALAXY S10 PLUSOperating SystemANDROID 9 My Question or IssueWith any headphones both wired and bluetooth. If I press play on the headphone controls it automatically starts playing a song from the spotify app even though t...

  • Casual Listener
  • Plan Premium Country USA   Device GALAXY S10 PLUS Operating System ANDROID 9   My Question or Issue With any headphones both wired and bluetooth. If I press play on the headphone...
  • AAKboss
  • Casual Listener
  • 5668 Views
  • 3 replies
  • 0 likes
  • headphones
  • 5668 Views
  • 3 replies
  • 0 likes

Superuser Contribution Whenever I'm in offline mode and close the app. It shows a different song

When I pause and close the app in offline mode it and reopen it. It shows a different song that the last song I was playing in the album or playlist. I only started having this problem with the new update.

  • Casual Listener
  • When I pause and close the app in offline mode it and reopen it. It shows a different song that the last song I was playing in the album or playlist. I only started having this problem with the new u...
  • Dian
  • Spotify Legend
  • 255 Views
  • 4 replies
  • 0 likes
  • 255 Views
  • 4 replies
  • 0 likes