Using Spotify via Sky Q on TV

[152bobby]

1. When at home, I use Spotify Via Amazon Alexa most times, but I have recently connected a very nice speaker system to my Panasonic TV which has great sound, so I have started using Spotify via the TV.

I have Sky Q, so I access Spotify via the Apps menu.

I have noticed that when I chose a album to play, it plays about 5 songs or so, then stops.  I can continue to play the music if I pick another track or the next track.

It's odd because on the left bottom of the screen, it looks like the track is actually still playing, because I can see the little sound bar going up and down, but no sound is actually playing.

Does anyone know why I can't pick a album to play and hear the whole thing.

This only happens when using Spotify on my TV as described.  It doesn't do this when I play a album in my tablet or mobile phone or Amazon Alexa.

I have Spotify Premium by the way.

[Mihail]

Hey @152bobby,

Thanks for reaching out and searching for the answer you need here.

Could you clarify if this issue persisted before you connected your Panasonic TV to the new speaker system? We'd also appreciate it if you share with us the make and model of both devices as well as the connection method you're using.

Also, does the problem persists after resetting your router or using a different internet connection? It's also a good idea to reinstall the Spotify app on your TV.  This tends to resolve behavior like the one you're describing, as the connection to our servers gets built anew and any damaged files get removed.

Hope this helps. Keep us posted on how it goes.

[PeterM001]

I used Spotify over SKY Q Receiver for several months without troubles.

But since some weeks I cannot start the App. I found out that I have to log out completely

("überall abmelden") using PC or Android-App. Then I am able to start

the app on SKY Q Receiver and log in to my Spotify-account.

But next time starting SKY Q Receiver the Spotify-App is not available once more.

Here is the Version of my Spotify-App on my SKY Q Box:

V2021.12.13_3 - 8de5b30 E

release - v2.91-1-gefec51b

HEAD-v3.122.67-g9cdf7d0e 1.31.0.17

[MafeG]

Hi @PeterM001,

Thank you for keeping in touch and sharing that info.

To start, could you restart the Spotify app on your Sky Q and check how it works now? 

If the issue persists after that, please try disconnecting the sound system and see if the same happens that way.

Let us know how it goes.

[PeterM001]

Hi, MafeG,
Thank you for your post!
Already I started, restarted Sky-box and spotify-app.
I updated software and all apps on the Sky-box -
same problem. Disconnecting the sound system did
not help at all.
Today I tried to cancel my spotify account  on running app
("forget me on this box"). The app closed with an error
"... try it later". A restart showed me the old problem ...

[Kiril]

Hey @PeterM001,

Thanks for your response.

We're sorry to hear that this issue still occurs for your Sky Q device. It's great that you've done some of the essential troubleshooting steps already. We can further suggest you to perform the steps given in this guide by Sky's help team and to see if it will help you to improve/ fix your built -in TV apps' performance. 

Hope this helps. Let us know how you get on.

[Hurric75]

Got Sky Q last week , already have Spotify premium. Spotify app on the television keeps cutting out, sometimes skipping songs. Tv says no internet connection while the broadband is working throughout the house on different devices with a strong connection. YouTube app doesn’t seem to suffer from this issue. Any ideas? 

[Kiril]

Hey @Hurric75,

Thanks for reaching out on the Community!

We understand that the Spotify app on your Sky Q misbehaves in a certain way. Can you share with us the exact version of the app, where this occurs? Also, have you tried the fix guide provided here by the manufacturer? It might be worthwhile to check it out and see if it helps.

If the issue still persists after updating/fixing your Sky Q apps, then it could be helpful if you send us a short video of the situation occurring, as well as a list of all troubleshooting steps you did so far. This info will be helpful for better replicating the issue and providing you with a more relevant advice.

Let us know how things work out, we'll be keeping an eye out for your reply.

[Hurric75]

Thanks for the reply 🙂

When it disconnects itself

Its telling me the sky Q mini box is connected to the main Sky Q box downstairs but it’s saying not connected to the broadband. It reconnects itself but this can be anything from a few seconds to a few minutes. Thing is the broadband (BT not Sky) is working fine with other devices in use while the Sky Q mini box is saying no connection. I’m not streaming music from the internet either it’s playlists that I’ve already downloaded to my iPhone and iPad on WiFi. I have a Sky Q booster as it’s a fairly big house. I’ve moved that a few feet away from the BT hub , there is a mobile landline phone in same room but 6ft away. 

[Hurric75]

The thing with the sky fix link is it reconnects sometimes in 30secs sometimes minutes. It’s random, No time to follow the guide.
Really annoying as Spotify works perfectly on my iPhone, iPad , Amazon dot and in the car. Also can cast Spotify to the tv (smart tv) but it’s not as good a set up as the sky Q app. ie skip, pause etc on the tv remote control. Any ideas ?

[Hurric75]

iirc when I got Spotify I went for the highest quality option as I’ve plenty space on my iPhone and iPad memory. Would reducing the quality maybe help?

[Ver]

Hey @Hurric75,

Thanks for getting back to us.

It's a good idea to double-check the connectivity settings and the power of the devices in the house.

In case nothing changes we'd suggest that you reach out to Sky. The folks there can give you more information about the specific setup.

If you need anything else, the Community is here for you.
 

[5syko]

I also had Spotify premium working perfectly on all devices, until today.

Today it still works on everything apart from my Sky Q box.

When I "select a device" from Spotify on my [Android] phone app > Sky Q box, the app loads on my TV & acts like it is going to play the song, then just starts skipping through 4, or 5 songs, before going to the main menu. From here I can't do anything other than close the app. (It won't allow me to manually play the songs.)

I have also tried opening the app directly on my Sky Q box & am put straight onto the main menu with no function, other than exciting the app.

I have restarted my Sky Q box, refreshed my apps & I have checked that the software is up to date.

Any help with this would be greatly appreciated!

[Hurric75]

I’ve today had the exact same issue. I’m in uk. I’ll be checking this thread later. 

[JG71]

Did anyone manage to get this issues sorted?  Has been happening to me for ages!!

[AlejaR]

Hey @JG71,

Thanks for your reply here. 

In this case, would you mind following some of the solutions provided by the manufacturer here? If you haven't, give them a try and let us know how it goes.

It'd be worth checking if there are any pending firmware updates for your Sky Q. If yes, try updating it. If that doesn't do the trick, if possible, you can also send us a video recording of what's happening on your side. You can attach the video in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public so we can visualize it.

Keep us in the loop!

[6_err-260pegx]

Hi there. I have the same problem when using the Spotify through the Sky Q app, & I haven't connected any other speakers. Also tried a different Internet connection,  no luck. It is definitely a Sky/Sky Q problem. I now use my Webos through my LG Oled no problem, getting rid of Sky when contract ends in July !!!!