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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39313 Views
  • 65 replies
  • 25 likes
  • 39313 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876099 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876099 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26029 Views
  • 4 replies
  • 0 likes
  • 26029 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Re: Can't add local files to a playlist on my iphone

I can´t add one specific mp3 local file in my android phone to any playlist. The three dots button only shows a menu with one only option to check the music as favorite. My phone is a Motorola Edge 30. Spotify app is at version 8.8.36.522 What can do...

  • Newbie
  • I can´t add one specific mp3 local file in my android phone to any playlist.  The three dots button only shows a menu with one only option to check the music as favorite.    My phone...
  • AlejaR
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth controls not working in car anymore?

PlanPremiumCountryUKDeviceGoogle Pixel 4 XLOperating SystemAndroid 11 My Question or IssueSo connecting to my car stereo via bluetooth works, the audio plays fine, volume controls work fine. However, it no longer has track info on the screen in the c...

  • Regular
  • Plan Premium Country UK Device Google Pixel 4 XL Operating System Android 11   My Question or Issue So connecting to my car stereo via bluetooth works, the audio plays fine, volume con...
  • Carlismaurder
  • Visitor
  • 1043 Views
  • 11 replies
  • 0 likes
  • 1043 Views
  • 11 replies
  • 0 likes

Superuser Contribution Group Session Multiple Errors

PlanPremiumCountryUSADeviceS22 UltraOperating SystemAndroid 13 My Question or IssueI am having miltiple issues using groups sessions. I have tried reinstalling spotify and multiple devices when my screen broke and phone was in the shop. Problems pers...

  • Newbie
  • Plan Premium Country USA Device S22 Ultra Operating System Android 13   My Question or Issue I am having miltiple issues using groups sessions. I have tried reinstalling spotify and mu...
  • Susan_GP
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart shuffle makes sounds unplayable if there's no internet connection

PlanPremiumCountryGermanyDeviceSamsung SM-M315F/DSNOperating SystemAndroid 12 My Question or IssueIf you use smart shuffle in your favourite songlist (all sounds are downloaded) without an internet connection, all songs are unplayable or play with a ...

  • Visitor
  • Plan Premium Country Germany Device Samsung SM-M315F/DSN Operating System Android 12   My Question or Issue If you use smart shuffle in your favourite songlist (all sounds are download...
  • AlejaR
  • Moderator
  • 478 Views
  • 1 replies
  • 2 likes
  • 478 Views
  • 1 replies
  • 2 likes

Superuser Contribution Songs skipping half way, random song selections

Hi all, can someone help or guide me. My app is acting up for the first time. It kept skipping songs half way, play random songs out of the blue, automatically play songs when I didn't even touch the play bottom and even turn the volume up on it own....

  • Newbie
  • Hi all, can someone help or guide me. My app is acting up for the first time. It kept skipping songs half way, play random songs out of the blue, automatically play songs when I didn't even touch the...
  • Lyubka
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android Auto Playlist Shuffling

PlanPremiumUnited States DevicePixel 3, 2020 Audi When starting a large playlist on Android Auto such as "Liked Songs", I would like the playlist to always play in "shuffle" ordering. I propose adding a global Android Auto specific setting to configu...

  • Roadie
  • Plan Premium United States   Device Pixel 3, 2020 Audi   When starting a large playlist on Android Auto such as "Liked Songs", I would like the playlist to always play in "shuffle" o...
  • Alex
  • Spotify Legend
  • 2056 Views
  • 3 replies
  • 1 likes
  • 2056 Views
  • 3 replies
  • 1 likes

Gear S3 and Spotify downloads (and WiFi connections)

I had problems downloading Spotify playlists on my Gear S3. This solution worked for me. Setup: Spotify Premium - Gear S3 Frontier - Samsung Galaxy S10. I changed phones and when I connected my new phone to my existing Gear S3, I had to "switch" the ...

  • Newbie
  • I had problems downloading Spotify playlists on my Gear S3. This solution worked for me.   Setup: Spotify Premium - Gear S3 Frontier - Samsung Galaxy S10.   I changed phones and when I ...
  • lswilson
  • Visitor
  • 765 Views
  • 1 replies
  • 0 likes
  • Android
    Galaxy
    Gear S3
    Spotify
    wifi
  • 765 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not resuming playback after using another app

PlanPremiumCountryAustraliaDevice(Samsung Galaxy S21+)Operating System(Android 13) My Question or IssueSo I just noticed this happening today when I was in the gym listening to spotify and going on tiktok between my exercises. Usually if I close out ...

  • Casual Listener
  • Plan Premium Country Australia Device (Samsung Galaxy S21+) Operating System (Android 13)   My Question or Issue So I just noticed this happening today when I was in the gym liste...
  • William_T
  • Casual Listener
  • 1816 Views
  • 2 replies
  • 1 likes
  • 1816 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Connect works for Web Player but not in Android/IPhone or Windows App

Hello, for quite some time I have this issue and I am at a loss.I have a premium family account and several devices at home where we listen to Spotify regularly.I have some Alexa Echo devices as well as some Sonos speakers. When playing from the Sono...

  • Casual Listener
  • Hello,   for quite some time I have this issue and I am at a loss. I have a premium family account and several devices at home where we listen to Spotify regularly. I have some Alexa Echo de...
  • Alex
  • Spotify Legend
  • 445 Views
  • 3 replies
  • 1 likes
  • 445 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can't turn the Smart shuffle off

The smart shuffle icon doesn't do its job. When I click this icon, nothing happens whatsoever. Video attached.PlanPremiumCountry - Czech Republic Device(realme Operating System(Android 12) My Question or IssueHow do I actually turn it off?

  • Casual Listener
  • The smart shuffle icon doesn't do its job. When I click this icon, nothing happens whatsoever. Video attached. Plan Premium Country - Czech Republic   Device (realme 😎 Operating System ...
  • Alex
  • Spotify Legend
  • 371 Views
  • 5 replies
  • 0 likes
  • 371 Views
  • 5 replies
  • 0 likes

Stop silent notifications interrupting music playback

PlanPremiumCountryUKDeviceGalaxy S23 ultra Operating SystemAndroid 13 My Question or IssueWhy can't Spotify identify my phones noise and notifications settings to let it detect that notifications are silenced, meaning it doesn't need to mute playback...

  • Visitor
  • Plan Premium Country UK Device Galaxy S23 ultra  Operating System Android 13   My Question or Issue Why can't Spotify identify my phones noise and notifications settings to let it...
  • aliatta123
  • Visitor
  • 1456 Views
  • 1 replies
  • 0 likes
  • 1456 Views
  • 1 replies
  • 0 likes

Car Mode Not Turning on Autimatically When Connected to Echo Auto 2

PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 13 My Question or IssueI recently got an Echo Auto 2 so I can play music in my car via bluetooth. I installed it today and immediately found that Spotify would not automatically switch to Car ...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 7 Operating System Android 13   My Question or Issue I recently got an Echo Auto 2 so I can play music in my car via bluetooth. I installed it tod...
  • 195 Views
  • 0 replies
  • 0 likes
  • car mode
  • 195 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app crashes in background when screen is turned off.

PlanPremiumCountryUnited StatesDeviceLG V60ThinQOperating SystemAndroid 13 My Question or IssueI recently performed a system update which updated my Spotify player while in the background. Originally I thought this was just an aesthetic choice but I ...

  • Casual Listener
  •   Plan Premium Country United States Device LG V60ThinQ Operating System Android 13   My Question or Issue I recently performed a system update which updated my Spotify player wh...
  • Vaeyguh
  • Casual Listener
  • 3827 Views
  • 3 replies
  • 1 likes
  • 3827 Views
  • 3 replies
  • 1 likes

Twitter and videos

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am listening music. I watch video at twitter. Music is pausing. When video finished music i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am li...
  • Arkey1
  • Newbie
  • 293 Views
  • 1 replies
  • 1 likes
  • 293 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts don't show in "last heard"

My Question or Issue Since last update on android, podcasts dont show in LAST HEARED.only songs show there....how can i fix that?

  • Casual Listener
  • My Question or Issue   Since last update on android, podcasts dont show in LAST HEARED. only songs show there.... how can i fix that?  
  • Joan
  • Moderator
  • 376 Views
  • 3 replies
  • 1 likes
  • 376 Views
  • 3 replies
  • 1 likes

Superuser Contribution All genres in search function display very limited selection of albums and playlists etc

PlanPremiumCountry DeviceSamsung S22+Operating System My Question or IssueWhen I browse genres none has more than a couple of albums or playlists and none of the genres display the "Show More" button. I can search for specific albums, which are not d...

  • Regular
  • Plan Premium Country   Device Samsung S22+ Operating System   My Question or Issue When I browse genres none has more than a couple of albums or playlists and none of the genres di...
  • djannih
  • Regular
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Disable Snapping to Top of Screen when Scrolling in Home

PlanPremiumCountryUSDeviceNexus 6p (I think)Operating SystemAndroid (idk version, definitely not the latest)My Question or IssueWhen I scroll in the Home page, I noticed that it will gently "snap" the content so that the top of a gallery will line up...

  • Casual Listener
  • Plan Premium Country US Device Nexus 6p (I think) Operating System Android (idk version, definitely not the latest) My Question or Issue When I scroll in the Home page, I noticed that it wil...
  • Awelotta
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Two speakers

PlanFree/PremiumCountry Mexico Device Samsung(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to play to Wonderboom speakers at the same time, same room, same ...

  • Casual Listener
  • Plan Free/Premium Country Mexico   Device Samsung (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • ID25687434
  • Casual Listener
  • 767 Views
  • 2 replies
  • 0 likes
  • 767 Views
  • 2 replies
  • 0 likes

Superuser Contribution I keep having other people's devices start playing music on my phone.

Whenever I start playing a podcast or music, another user not on my wifi or contacts network will start playing another playlist. I have to go to my devices and switch back to mine before being able to listen to my music again. Are there any ways to ...

  • Visitor
  • Whenever I start playing a podcast or music, another user not on my wifi or contacts network will start playing another playlist. I have to go to my devices and switch back to mine before being able...
  • Alex
  • Spotify Legend
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sleep timer only works when not casting to another device?

PlanPremiumCountryCanadaDeviceSamsung TAB S7+Operating SystemAndroid My Question or Issuewhen I listen on the tablet, the sleep timer works. However, when I am listening on another device through Spotify connect, the sleep timer does not function. Th...

  • Music Fan
  • Plan Premium Country Canada Device Samsung TAB S7+ Operating System Android   My Question or Issue when I listen on the tablet, the sleep timer works. However, when I am listening on a...
  • cvam1985
  • Casual Listener
  • 6790 Views
  • 4 replies
  • 6 likes
  • 6790 Views
  • 4 replies
  • 6 likes