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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41987 Views
  • 65 replies
  • 25 likes
  • 41987 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877703 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877703 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26299 Views
  • 4 replies
  • 0 likes
  • 26299 Views
  • 4 replies
  • 0 likes

Scroll bar does not work properly for large playlists

Plan: PremiumCountry: AustraliaDevice: Samsung S21Operating System: Android When viewing large playlists, the side scroll bar is hidden behind the top banner when scrolling from the top. And when interacting with the scroll bar it does not allow the ...

  • Newbie
  • Plan: Premium Country: Australia Device: Samsung S21 Operating System: Android   When viewing large playlists, the side scroll bar is hidden behind the top banner when scrolling from the to...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Superuser Contribution how can I access premium from new device?

I've had Spotify Premium on my desktop for years, and am trying to access that account from my cell phone. Premium account, USA, Samsung Galaxy S22+, Android 13. I can log in from the phone, but can't find my long-standing playlists. No error message...

  • Casual Listener
  •  I've had Spotify Premium on my desktop for years, and am trying to access that account from my cell phone. Premium account, USA, Samsung Galaxy S22+, Android 13. I can log in from the phone, bu...
  • Dian
  • Spotify Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug in galaxy watch 5 hebrew version

There is a bug in the galaxy watch 5 where the forward and backward arrows are flipped

  • Regular
  • There is a bug in the galaxy watch 5 where the forward and backward arrows are flipped
  • AlejaR
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files. WMA

PlanPremiumCountryUK Device(Samsung a41 mobile and win 10 laptop)Operating System(Android, Windows 10) My Question or IssueHi I have a number of local files on my desktop that play fine on the desktop app, both .wma and .mp3 format. When I add these ...

  • Casual Listener
  • Plan Premium Country UK   Device (Samsung a41 mobile and win 10 laptop) Operating System (Android, Windows 10)   My Question or Issue Hi    I have a number of local f...
  • Eni
  • Moderator
  • 1118 Views
  • 3 replies
  • 0 likes
  • local
    wma
  • 1118 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hilfe Deutsch

Hallo zusammen,Ich weiß nicht wie genau ich es beschreiben soll aber ich höre Hörbücher.Die Playlist die drei Fragezeichen besteht aus vielen Titeln und weiter unterteilt in Teilen.Wenn ich jetzt zb. Teil 30 suchen lasse, in der Playlist zeigt er mir...

  • Newbie
  • Hallo zusammen, Ich weiß nicht wie genau ich es beschreiben soll aber ich höre Hörbücher. Die Playlist die drei Fragezeichen besteht aus vielen Titeln und weiter unterteilt in Teilen. Wenn ich jet...
  • Eni
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution How To Stop Autoplay for Podcasts

My Question or Issue I've switched the Autoplay option off in my settings but this only works for music. I ideally want all of my content in one place but going to have to get the acast app again to get this functionality. I saw a similar thread to t...

  • Newbie
  •     My Question or Issue  I've switched the Autoplay option off in my settings but this only works for music. I ideally want all of my content in one place but going to have to get ...
  • Eni
  • Moderator
  • 18080 Views
  • 6 replies
  • 28 likes
  • 18080 Views
  • 6 replies
  • 28 likes

Superuser Contribution Autoplay not working on Android, Autoplay skipping songs halfway through

Android app not working, downloaded and un-downloaded songs skipping halfway through when listened Offline and Online. Auto Play Not working correctly with Wireless Data, also not working correctly with Wifi. Basically, no factors regarding the wifi ...

  • Visitor
  • Android app not working, downloaded and un-downloaded songs skipping halfway through when listened Offline and Online. Auto Play Not working correctly with Wireless Data, also not working correctly w...
  • Lyubka
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download songs

I just subscribed to Spotify Premium but I'm not able to download songs on my android phone.

  • Visitor
  • I just subscribed to Spotify Premium but I'm not able to download songs on my android phone.
  • Eni
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i set up app so it jumps to the oldest unplayed episode of podcast?

There are several podcasts I'm trying to catch up on. Every time i open the page for a podcast, i have to scroll all the way through the ones I've played to get to the oldest unplayed episode. I know i can sort by unplayed, but many episodes I've ski...

  • Visitor
  • There are several podcasts I'm trying to catch up on. Every time i open the page for a podcast, i have to scroll all the way through the ones I've played to get to the oldest unplayed episode. I know...
  • kaattt
  • Newbie
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot see notifications on lock screen

I don't know if this is related to the app or just the way phones are programed but here's my issue: whenever Spotify is playing I can't see any other notifications on the lock screen (for exemple messages) because Spotify's played music tab shows fi...

  • Newbie
  • I don't know if this is related to the app or just the way phones are programed but here's my issue: whenever Spotify is playing I can't see any other notifications on the lock screen (for exemple me...
  • Joan
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain podcast episodes not playing, fixed after clearing cache.

PlanPremiumCountryUnited States Device(Google Pixel 6 Pro)Operating System(Android 13) My Question or IssueI have been having issues with certain podcast episodes playing. I have been listening to the show "Up and Vanished" and I am currently on s1e1...

  • Newbie
  •   Plan Premium Country United States  Device (Google Pixel 6 Pro) Operating System (Android 13)   My Question or Issue I have been having issues with certain podcast episode...
  • OscarDC
  • Moderator
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Superuser Contribution Where is the queue button?

I'm on mobile, on Android, and the queue button straight-up doesn't exist. I can't find it in either of the places people say it used to be in.

  • Visitor
  • I'm on mobile, on Android, and the queue button straight-up doesn't exist. I can't find it in either of the places people say it used to be in.
  • Eni
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot update Spotify

I am trying to use Spotify on an Android device. However, this device does not have any sort of app store so I cannot access an update that way. Is there a way to get it updated without one? I thought maybe by plugging it into a computer, but I can't...

  • Visitor
  • I am trying to use Spotify on an Android device. However, this device does not have any sort of app store so I cannot access an update that way. Is there a way to get it updated without one? I though...
  • OscarDC
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Spotify App is not listed on Play Store for Wear OS 2.0 or 2.0+ - Was it discontinued?

PlanPremium CountryBrazil DeviceTichwatch E and Ticwatch S Operating SystemWear OS 2.0 + My Question:Was spotify App for Wear OS 2.0 or 2.0+ discontinued on Play Store? I tried to install Wear OS app on a Ticwatch S today and I searched for Spotify A...

  • Visitor
  • Plan Premium   Country Brazil   Device Tichwatch E and Ticwatch S   Operating System Wear OS 2.0 +   My Question: Was spotify App for Wear OS 2.0 or 2.0+ discontinued...
  • Wearoshelper
  • Visitor
  • 2108 Views
  • 4 replies
  • 0 likes
  • Wear OS
    WearOS
  • 2108 Views
  • 4 replies
  • 0 likes

Superuser Contribution New Android Feature: Swipe to queue songs

Android users voiced their feedback and Spotify has listened. This feature was previously only available in the iOS app. You can now swipe to queue songs in the Android app! This new feature is currently rolling out to Premium users so you should see...

AndroidSwipeToQueue.gif
  • Spotify Star
  • Spotify Star
  • Android users voiced their feedback and Spotify has listened. This feature was previously only available in the iOS app.   You can now swipe to queue songs in the Android app!  &...
  • Tasen
  • Newbie
  • 20612 Views
  • 21 replies
  • 45 likes
  • 20612 Views
  • 21 replies
  • 45 likes

Superuser Contribution Disable Video in Search Tab

How do I disable this unnecessary garbage? Waste of data, waste of space, waste of CPU!

  • Visitor
  • How do I disable this unnecessary garbage?   Waste of data, waste of space, waste of CPU!
  • OscarDC
  • Moderator
  • 1257 Views
  • 3 replies
  • 7 likes
  • 1257 Views
  • 3 replies
  • 7 likes

Superuser Contribution Blank screen only logo in the center, nothing else.

I'm a premium family acct owner. I logged out of my main account on my mobile phone app and spotify never opened again. It would just stay on its logo. I tried troubleshooting everyday for a week - clear cache, clear data, force stop, even updating/ ...

  • Visitor
  • I'm a premium family acct owner. I logged out of my main account on my mobile phone app and spotify never opened again. It would just stay on its logo. I tried troubleshooting everyday for a week - c...
  • Gayley91
  • Newbie
  • 442 Views
  • 2 replies
  • 1 likes
  • 442 Views
  • 2 replies
  • 1 likes

Superuser Contribution Very badly matching songs play when switching devices - how to stop?

Premium/US/Pixel5a5g&Win10/11PC I have autoplay on, and it's fine when my 99.999% used playlist ends, however, if I switch devices, i.e. to Android(driving), it starts playing really wrong songs (for my liking). Like, really wrong - would never searc...

  • Casual Listener
  • Premium/US/Pixel5a5g&Win10/11PC   I have autoplay on, and it's fine when my 99.999% used playlist ends, however, if I switch devices, i.e. to Android(driving), it starts playing really wro...
  • JimGaleForce2
  • Casual Listener
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes