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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Art-is
  • Visitor
  • 7740 Views
  • 42 replies
  • 16 likes
  • 7740 Views
  • 42 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 862058 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 862058 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22668 Views
  • 3 replies
  • 0 likes
  • 22668 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Spotify randomly showing in notifications on phone

I am using a Samsung Galaxy S20, Android 11, and the most recent version of Spotify in the play store: 8.6.24.918 (new as of May 3, 2021).I typically close Spotify completely when I am not using it to save battery. However, I have noticed recently th...

  • Visitor
  • I am using a Samsung Galaxy S20, Android 11, and the most recent version of Spotify in the play store: 8.6.24.918 (new as of May 3, 2021). I typically close Spotify completely when I am not using ...
  • Alex
  • Moderator
  • 589 Views
  • 2 replies
  • 3 likes
  • Android
  • 589 Views
  • 2 replies
  • 3 likes

Superuser Contribution Shortcuts for Android Phones

So, I somehow created a shortcut on my android phone of a podcast that I listen to frequently. No idea how I did it but I want to do it again and I've tried everything. Can someone please tell me how to do this?!

  • Visitor
  • So, I somehow created a shortcut on my android phone of a podcast that I listen to frequently. No idea how I did it but I want to do it again and I've tried everything. Can someone please tell me how...
  • Jeremy
  • Spotify
  • 2375 Views
  • 3 replies
  • 0 likes
  • 2375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Buffer when screen turns off

I have an issue thats been going on for the past few weeks. Whenever I play music and my screen turns black (turning off) the music buffers. I thought maybe it was my earbuds so I got new ones, then figuring out that it was only when I had my phone o...

  • Casual Listener
  • I have an issue thats been going on for the past few weeks. Whenever I play music and my screen turns black (turning off) the music buffers. I thought maybe it was my earbuds so I got new ones, then ...
  • Eni
  • Moderator
  • 678 Views
  • 10 replies
  • 0 likes
  • 678 Views
  • 10 replies
  • 0 likes

Superuser Contribution Audio does not work after paused for extended time in background

PlanPremiumCountryIsraelDeviceSamsung S22Operating SystemAndroid 12 My Question or IssueApp version 8.7.70.553 When audio is paused and sent to background, after about an hour/hour and a half the audio doesnt play when returning to app. Steps to repr...

  • Newbie
  • Plan Premium Country Israel Device Samsung S22 Operating System Android 12   My Question or Issue App version 8.7.70.553   When audio is paused and sent to background, after abo...
  • Lyubka
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop songs from playing twice in a row when shuffling Liked?

For months now, I have had an issue when shuffling my Liked playlist, where some songs will play twice in a row, and I have to manually skip ahead. I have tried both a quick and a clean reinstall of the app (Android) but the issue persists.

  • Newbie
  • For months now, I have had an issue when shuffling my Liked playlist, where some songs will play twice in a row, and I have to manually skip ahead. I have tried both a quick and a clean reinstall of ...
  • Alex
  • Moderator
  • 414 Views
  • 1 replies
  • 1 likes
  • 414 Views
  • 1 replies
  • 1 likes

Superuser Contribution Like button glitching.

PlanPremiumCountryU.KDeviceSamsung Galaxy A13Operating SystemAndroid Snow Cone My Question or IssueSometimes, when I click the "like" button it does not turn green. When I look at my "Liked Songs" playlist it is there but I do get confused. Just in c...

  • Casual Listener
  •   Plan Premium Country U.K Device Samsung Galaxy A13 Operating System Android Snow Cone   My Question or Issue Sometimes, when I click the "like" button it does not turn green. W...
  • Lyubka
  • Moderator
  • 229 Views
  • 2 replies
  • 1 likes
  • like button
  • 229 Views
  • 2 replies
  • 1 likes

Android not working with spotify

Spotify is not working on my android phone. Constantly getting the something went wrong error" and music doesnt play at all - can anyone help?

  • Visitor
  • Spotify is not working on my android phone. Constantly getting the something went wrong error" and music doesnt play at all - can anyone help?
  • Amayy
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Bleep when going to next song

Hello,I get a bleep sound every time spotify starts a new song. How do I switch it off? I have an android phone and my settings are in DutchRegards

  • Casual Listener
  • Hello, I get a bleep sound every time spotify starts a new song. How do I switch it off?  I have an android phone and my settings are in Dutch Regards     
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Superuser Contribution Home page layout changed

Plan: premiumDeviceSamsung galaxy S9Operating SystemAndroidVersion: 8.6.20.1063My Question or IssueMy home screen layout has changed completely. It is now only showing one album or podcast per category, and it doesn't show recently played at the top....

  • Visitor
  • Plan: premium Device Samsung galaxy S9 Operating System Android Version: 8.6.20.1063 My Question or Issue My home screen layout has changed completely. It is now only showing one album or podc...
  • liv161
  • Newbie
  • 2672 Views
  • 12 replies
  • 7 likes
  • 2672 Views
  • 12 replies
  • 7 likes

Superuser Contribution My Playlist won't shuffle

PlanFreeCountryUnited StatesDeviceSamsung Galaxy A03sOperating System(Android 12 My Question or IssueI made a Playlist of my favorite Broadway and Disney songs, and it won't shuffle. All the songs play in order. Even the button is missing. How do I f...

  • Newbie
  • Plan Free Country United States Device Samsung Galaxy A03s Operating System (Android 12   My Question or Issue I made a Playlist of my favorite Broadway and Disney songs, and it won't ...
  • AlejaR
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't play next song

PlanPremiumCountryPhilippines DeviceHuawei Mate 20 proOperating SystemAndroid My Question or IssueHello, I'm new in spotify and bought yearly subscription. i only face 1 issue while using spotify, everytime i use search bar (e.g search for "I don't w...

  • Newbie
  •   Plan Premium Country Philippines  Device Huawei Mate 20 pro Operating System Android   My Question or Issue Hello,  I'm new in spotify and bought yearly subscriptio...
  • Eni
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Static noise when my androids screen goes black.

Whenever I use Spotify on my android phone, I've noticed whenever the androids screen goes off to black, the music playing begins to slow down and I start hearing static noise. However, when I press the power button to turn on the screen again, the m...

  • Newbie
  • Whenever I use Spotify on my android phone, I've noticed whenever the androids screen goes off to black, the music playing begins to slow down and I start hearing static noise. However, when I press ...
  • Eni
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

My Spotify is opening with no request, starts playing by itself and stops playing suddently

PlanPremiumCountryBrazilDevice(Samsung Galaxy A8)Operating SystemAndroid Oreo My Question or IssueMy Spotify is opening with no request, starts playing by itself and stops playing suddently. This issue started about a week ago, what should I do?

  • Visitor
  • Plan Premium Country Brazil Device (Samsung Galaxy A8) Operating System Android Oreo   My Question or Issue My Spotify is opening with no request, starts playing by itself and sto...
  • Taylith
  • Community Legend
  • 118 Views
  • 1 replies
  • 1 likes
  • 118 Views
  • 1 replies
  • 1 likes

Superuser Contribution I am no longer able to click on "Popular" songs while casting

PlanPremiumCountryUSADeviceGalaxy Tab S8+, Pixel 6Operating SystemAndroid 12, 13Casting devicesGoogle Nest Mini, Nest Audio and Sonos 1My Question or IssueThis started a few days ago. While casting to a device, I can no longer click on any songs unde...

  • Newbie
  • Plan Premium Country USA Device Galaxy Tab S8+, Pixel 6 Operating System Android 12, 13 Casting devices Google Nest Mini, Nest Audio and Sonos 1 My Question or Issue This started a few day...
  • Alex
  • Moderator
  • 475 Views
  • 11 replies
  • 1 likes
  • 475 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution [Help] Spotify Family Member Account doesn't show lyrics

PlanPremium FamilyCountryIndonesiaDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueAt first, my sister complaining about why her Spotify doesn't show lyrics on her phone (Samsung Galaxy Note 10, Android 10, Family Premium mem...

  • Visitor
  • Plan Premium Family Country Indonesia Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue At first, my sister complaining about why her Spotify doesn't sh...
  • Alex
  • Moderator
  • 12213 Views
  • 10 replies
  • 0 likes
  • 12213 Views
  • 10 replies
  • 0 likes

Superuser Contribution Songs Play on PC but not Android

I have added songs to my Local Library. I have created a Playlist. The songs play perfectly on my PC.On my Android app they appear as shaded and cannot be played at all. PlanPremiumCountryUSDevice(Samsung S21)Operating System(Android 11)

  • Visitor
  • I have added songs to my Local Library. I have created a Playlist. The songs play perfectly on my PC. On my Android app they appear as shaded and cannot be played at all.   Plan Premium Cou...
  • Kiril
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playing albums in order

I've googled this which seems to be a pretty common issue for folks but all threads I found seem to be specific to other platforms. I'm looking for a step by step on how to solve this on android.

  • Casual Listener
  • I've googled this which seems to be a pretty common issue for folks but all threads I found seem to be specific to other platforms. I'm looking for a step by step on how to solve this on android.
  • Omygees
  • Casual Listener
  • 42685 Views
  • 12 replies
  • 0 likes
  • 42685 Views
  • 12 replies
  • 0 likes

Superuser Contribution Links won't work

If someone sends me a link to a song via whatsapp, after clicking the link Spotify just turns black and doesn't open the song. It still continues to play song thats on, so it won't crash.My phone is Xiaomi Redmi Note 10 5G

  • Visitor
  • If someone sends me a link to a song via whatsapp, after clicking the link Spotify just turns black and doesn't open the song. It still continues to play song thats on, so it won't crash. My phone...
  • Eni
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android

Hi, I am having an issue with my account and devices I cleared my phones data and cache for spotify, signed back in, and I can't play any songs and all of my songs have been removed from my playlist, while my other device remained unaffected even aft...

  • Casual Listener
  • Hi, I am having an issue with my account and devices   I cleared my phones data and cache for spotify, signed back in, and I can't play any songs and all of my songs have been removed from my ...
  • OscarDC
  • Moderator
  • 158 Views
  • 3 replies
  • 0 likes
  • 158 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why has all of my classical music stopped playing? Jazz and rock play.

Why has all of my classical music stopped playing? Jazz and rock play. The playlists are there. The music is downloaded.In particular, Boyce and Bach.

  • Casual Listener
  • Why has all of my classical music stopped playing? Jazz and rock play. The playlists are there. The music is downloaded. In particular, Boyce and Bach.
  • Elena
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes