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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist song suggestion doesn't play ???

My Question or IssueHi everyone! Just did the new Spotify update, and because of it, i cannot play suggested songs in my playlist in order to add them into it (The play icon is removed), is that normal?  

Screenshot_2023-06-29-16-21-58-54_0438eb925998df20b3482ec25499d226.jpg
  • Casual Listener
  • My Question or Issue Hi everyone! Just did the new Spotify update, and because of it, i cannot play suggested songs in my playlist in order to add them into it (The play icon is removed), is that n...
  • Kvnrhntr
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo escuchar las canciones sugeridas para mis listas

Antes cuando buscaba canciones sugeridas para agregar a mis listas, me permitía escuchar unos segundos de esas canciones y así decidir si las quería agregar o no a la lista. Ahora no me permite esa opción de "escucha previa". Me sugiere canciones, pe...

  • Visitor
  • Antes cuando buscaba canciones sugeridas para agregar a mis listas, me permitía escuchar unos segundos de esas canciones y así decidir si las quería agregar o no a la lista. Ahora no me permite esa o...
  • AlejaR
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to close the spotify app on phone?

Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spotify because I don't want my latest song to keep app...

  • Casual Listener
  • Hi, I can't seem to close the spotify on my phone (samsung s22). When I close all applications, Spotify keeps appearing with my latest song when I swipe down my phone menu. How do I really close spot...
  • AlejaR
  • Moderator
  • 1607 Views
  • 4 replies
  • 0 likes
  • 1607 Views
  • 4 replies
  • 0 likes

Superuser Contribution There is an error in the reproduction mode (shuffle, etc.)

I cant change from shuffle to continous reproduction in my lists. How can i write a complain? Is anybody working in spotify to help users??

  • Visitor
  • I cant change from shuffle to continous reproduction in my lists. How can i write a complain? Is anybody working in spotify to help users??
  • MihailY
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stream stops playing mid-stream and/or app crashes regularly

PlanPremiumCountrySwedenDeviceSamsung Galaxy 8Operating System(Latest Android version for Galaxy S8, as of 2023-06-19) My Question or IssueMusic pauses mid-stream for 3 seconds, every 30-60 seconds.Persistent streaming only causes the app to later on...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System (Latest Android version for Galaxy S8, as of 2023-06-19)   My Question or Issue Music pauses mid-stream for 3 sec...
  • Daggz90
  • Casual Listener
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Superuser Contribution Accidentally dismissed notification

PlanPremiumCountryUK My Question or IssueWhen I opened the Android app today I got a push notification for a new single release and accidentally dismissed it - I can't for the life of me remember the name of the artist or track (apart from one word i...

  • Gig Goer
  •   Plan Premium Country UK   My Question or Issue When I opened the Android app today I got a push notification for a new single release and accidentally dismissed it - I can't for th...
  • Lyubka
  • Moderator
  • 828 Views
  • 2 replies
  • 0 likes
  • 828 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why the volume went from 100 to 50 percentage max.

I've checked all settings on my phone all set to high, also Spotify settings set to high, I can't hear almost anything in my headphones, few weeks ago everything was fine and loud.

  • Visitor
  • I've checked all settings on my phone all set to high, also Spotify settings set to high, I can't hear almost anything in my headphones, few weeks ago everything was fine and loud.
  • Yordan
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Şarkı Sözü

PlanPremium ÜlkeTürkiye CihazSamsung Galaxy A51 İşletim sistemiAndroid 13 One UI 5.0 Sorum veya SorunumSpotify Grup Oturumunda Müzik Dinlerken Şarkı Sözlerini Göremiyorum Yardımcı Olur musunuz

  • Newbie
  • Plan Premium   Ülke Türkiye   Cihaz Samsung Galaxy A51   İşletim sistemi Android 13  One UI 5.0   Sorum veya Sorunum Spotify Grup Oturumunda Müzik Dinlerken Şark...
  • Eni
  • Moderator
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung problems

So on my android whenever i play a song it usually stops after 1 minute or so.. I don't have this problem on the pc at home but whenever I play a song on my mobile in the bus or (at work ) it stops after 1 minute..

  • Newbie
  • So on my android whenever i play a song it usually stops after 1 minute or so.. I don't have  this problem on the pc at home but whenever I play a song on my mobile in the bus or (at work 🙈) it...
  • OscarDC
  • Moderator
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't turn shuffle off

I am not able to turn the shuffle off and also I'm not able to forward my songs or go back to the previous song and one more thing, I'm not able to set my queue also

  • Visitor
  • I am not able to turn the shuffle off and also I'm not able to forward my songs or go back to the previous song and one more thing, I'm not able to set my queue also  
  • OscarDC
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists and podcasts interrupted by music im not interested in.

Lately my podcasts and Playlists are being interrupted by music (primarily rap and hip hop) that I have no interest in. How do I stop these annoying interruptions?

  • Visitor
  • Lately my podcasts and Playlists are being interrupted by music (primarily rap and hip hop) that I have no interest in.   How do I stop these annoying interruptions?
  • OscarDC
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution when trying to log in with android phone i receive this message " something

receiving message "something went wrong" when trying to log in with samsung a53 android phone. when logging into lap top, everything is good.just cant login using phone unless i constantly delete app and reload each time. help

  • Visitor
  • receiving message "something went wrong" when trying to log in with samsung a53 android phone. when logging into lap top, everything is good. just cant login using phone unless i constantly delete ...
  • MihailY
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify solo reproduce contenido con la pantalla encendida en android

Me pasa como a la mayoría... Uso auriculares Bluetooth, pongo a reproducir una canción y en cierto tiempo se corta el audio y la canción sigue reproduciéndose pero sin sonido. No es un tiempo en específico, pueden pasar 3 minutos escuchándose bien y ...

  • Newbie
  • Me pasa como a la mayoría... Uso auriculares Bluetooth, pongo a reproducir una canción y en cierto tiempo se corta el audio y la canción sigue reproduciéndose pero sin sonido. No es un tiempo en espe...
  • Lyubka
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Can't download on my android smartphone since today, 5 July 2023

I just updated the app this morning, hoping to solve the issue I have on my Galaxy S7 since this morning: download button inop, like button works but doesn't store. The moment I click on a song the Like icon turns off. Everything works normal on my l...

  • Regular
  • I just updated the app this morning, hoping to solve the issue I have on my Galaxy S7 since this morning: download button inop, like button works but doesn't store. The moment I click on a song the L...
  • Amayy
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

My liked songs on the spotify app has disappeared but it shows up on desktop

After the recent update to the spotify app on android the songs in my liked songs no longer show up. I downloaded the spotify lite app to check if I would have the same issue and I did. I also checked on my windows PC and it shows up there.

  • Visitor
  • After the recent update to the spotify app on android the songs in my liked songs no longer show up. I downloaded the spotify lite app to check if I would have the same issue and I did. I also checke...
  • Amayy
  • Spotify Star
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Ordre morceaux dans playlist Android

Bonjour à tous, Je suis sur appli android Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux. C'est impossible ??? Merci pour votre aide !

  • Newbie
  • Bonjour à tous,   Je suis sur appli android    Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux.   C'est impossible ?...
  • t34txjxfimlyhj71d1bs
  • Visitor
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android/Google Voice Commands no long working with Spotify

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or IssueUp until yesterday my google voice assistant, both on my phone and when using Android Auto was working perfectly with Spotify.Not sure when exactl...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue Up until yesterday my google voice assistant, both on my phone and whe...
  • ZX77
  • Newbie
  • 3865 Views
  • 23 replies
  • 1 likes
  • 3865 Views
  • 23 replies
  • 1 likes

Superuser Contribution Shuffle not working.

I tried to shuffle my playlist and it's telling me I have discovered a premium feature. I have a premium plan, though. Help!

  • Visitor
  • I tried to shuffle my playlist and it's telling me I have discovered a premium feature.    I have a premium plan, though. Help! 
  • OscarDC
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download anymore!

Hi everybody!Since yesterday, clicking on the download button of the app on my android phone has no effect. I can still download fine on my PC, my daughter has no problem on her Huawei (we are on the same Premium Family account) but no chance with my...

  • Regular
  • Hi everybody! Since yesterday, clicking on the download button of the app on my android phone has no effect. I can still download fine on my PC, my daughter has no problem on her Huawei (we are on t...
  • OscarDC
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution How Do You Use Other Fonts?

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XL and Samsung Galaxy Tab Pro SOperating SystemAndroid 11 and Windows 10 My Question or IssueDoes anyone know how to get different fonts to work in the titles of playlists? I have seen them on other peopl...

  • Roadie
  • Plan Premium Country U.S.A. Device Google Pixel 3a XL and Samsung Galaxy Tab Pro S Operating System Android 11 and Windows 10   My Question or Issue Does anyone know how to get differe...
  • Tubai
  • Newbie
  • 21134 Views
  • 12 replies
  • 1 likes
  • 21134 Views
  • 12 replies
  • 1 likes