Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35995 Views
  • 64 replies
  • 25 likes
  • 35995 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874118 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874118 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25575 Views
  • 3 replies
  • 0 likes
  • 25575 Views
  • 3 replies
  • 0 likes

Superuser Contribution My music just randomly stops then I need to restart the song

I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.

  • Visitor
  • I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.
  • Dian
  • Spotify Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ button not working after weeks of use

PlanPremiumCountryUSADeviceGalaxy S22 Ultra My Question or IssueAfter weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the DJ button the screen goes grey as if it's pulling up, and then nothing h...

  • Newbie
  • Plan Premium Country USA Device Galaxy S22 Ultra   My Question or Issue After weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the ...
  • Alex
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have playlist I cant acess or even see but I know it exist

My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work

  • Newbie
  • My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work
  • Alex
  • Spotify Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Problem with interface in android app

I can't see Logos like forward and backward on my app

  • Visitor
  • I can't see Logos like forward and backward on my app
  • Prague
  • Spotify Star
  • 314 Views
  • 1 replies
  • 1 likes
  • 314 Views
  • 1 replies
  • 1 likes

is there a way to view all playlists created by a user?

Hello.I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a friend of mine but the app only shows 200 of them.is there a so...

  • Visitor
  • Hello. I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a fri...
  • Matthau
  • Music Fan
  • 5080 Views
  • 2 replies
  • 3 likes
  • 5080 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Smart shuffle

PlanPremiumCountryBrazilDeviceRedmi note 8Operating SystemAndroid 10 My Question or IssueI noticed that I don't have smart shuffle on my app, uninstalled and installed Spotify multiple times with no success, I also tapped and pressed the shuffle icon...

  • Newbie
  •   Plan Premium Country Brazil Device Redmi note 8 Operating System Android 10   My Question or Issue I noticed that I don't have smart shuffle on my app, uninstalled and installe...
  • Dian
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

How can I remove downloaded selections from my library?

Some downloads I no longer need and it is downloading a podcast I didn't know I requested.

  • Visitor
  • Some downloads I no longer need and it is downloading a podcast I didn't know I requested.
  • Amayy
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

[Samsung TV app] Not all songs from playlist is showing, since 2023-04-11 app update

PlanPremiumCountryFinlandDeviceSamsung TV (Q9FNAT)Operating SystemTizen My Question or IssueI can't see the latest songs added to my playlists on my TV anymore. I have not counted the exact number of songs that are visible, but from a playlist with a...

  • Casual Listener
  • Plan Premium Country Finland Device Samsung TV (Q9FNAT) Operating System Tizen   My Question or Issue I can't see the latest songs added to my playlists on my TV anymore. I have not co...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Superuser Contribution Stop Spotify from streaming over mobile data!

PlanPremium CountryCanadaDeviceLG-g4Operating SystemAndroid 6.0 My Question or IssueYou can be listening at home using wifi data, get up and go outside for a walk, and Spotify seamlessly switches to mobile data without a hiccup. Quite amazing. But al...

  • Music Fan
  •   Plan Premium   Country Canada Device LG-g4 Operating System Android 6.0   My Question or Issue You can be listening at home using wifi data, get up and go outside for a w...
  • Bortsimpson
  • Visitor
  • 6328 Views
  • 9 replies
  • 7 likes
  • 6328 Views
  • 9 replies
  • 7 likes

Solved!!Superuser Contribution Bring back actual shuffle - android

Not sure if this problem is specific to android. But for past 1-2 months, shuffle has been broken. Probably since introduction of smart shuffle. And i am certain that it is regular shuffle im having issues with. It will play the same genre, same 3 or...

  • Casual Listener
  • Not sure if this problem is specific to android. But for past 1-2 months, shuffle has been broken. Probably since introduction of smart shuffle. And i am certain that it is regular shuffle im having ...
  • AlejaR
  • Moderator
  • 696 Views
  • 1 replies
  • 1 likes
  • 696 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs won't play automatically

PlanPremiumCountryUSA Device(Samsung Galaxy s21)Operating System(Android) When i tap a song it has me click play instead of playing automatically. How do I fix this?

  • Casual Listener
  • Plan Premium Country USA   Device (Samsung Galaxy s21) Operating System (Android)   When i tap a song it has me click play instead of playing automatically. How do I fix this? &n...
  • AlejaR
  • Moderator
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Superuser Contribution Dowloand

Não consigo baixar musicas em outros dispositivos, pois fala que já atingi o total de dowloand em outros dispositivos, mas ja excluí tudo nos outros.

  • Visitor
  • Não consigo baixar musicas em outros dispositivos, pois fala que já atingi o total de dowloand em outros dispositivos, mas ja excluí tudo nos outros.
  • OscarDC
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution KEF LSX wifi speakers no more detected

None of the below information is required. PlanPremium Spotify 8.5.1.734CountryFranceDeviceSamsung A8Operating SystemAndroid 8.0.0 My Question or Issuehi allI have a KEF LSX wifi speakers that worked like a charm with Spotify ... Till last Spotify up...

  • Newbie
  • None of the below information is required.  Plan Premium Spotify 8.5.1.734 Country France Device Samsung A8 Operating System Android 8.0.0   My Question or Issue hi all I have a...
  • Yordan
  • Moderator
  • 13074 Views
  • 11 replies
  • 7 likes
  • Connect wifi kef
  • 13074 Views
  • 11 replies
  • 7 likes

Why couldn't I play songs without the internet? I'm paying premium.

My Spotify seems to be not working when I turn off my internet. All my songs are downloaded and I am paying premium plan. I couldn't even pick any song or click on the next song when wifi is not there.

  • Regular
  • My Spotify seems to be not working when I turn off my internet. All my songs are downloaded and I am paying premium plan. I couldn't even pick any song or click on the next song when wifi is not ther...
  • amblizbo
  • Regular
  • 440 Views
  • 7 replies
  • 0 likes
  • 440 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playlist Shuffle Button changed / not working

PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 FEOperating SystemAndroid 12 My Question or IssueThe shuffle button in playlists has changed. Now theres the button to turn of shuffle next to the original shuffle button. The original one can now als...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S21 FE Operating System Android 12   My Question or Issue The shuffle button in playlists has changed. Now theres the button to turn ...
  • BarleyBug
  • Visitor
  • 3628 Views
  • 11 replies
  • 6 likes
  • 3628 Views
  • 11 replies
  • 6 likes