Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6416 Views

0 replies

7 likes

  • 6416 Views
  • 0 replies
  • 7 likes

Superuser Contribution Auto Refresh

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy S22 Ultra)Operating System(Android) My Question or IssueMy app keeps refreshing to the homepage when I exit the application. It is incredibly frustrating to have to navigate back to my playlist or ...

Casual Listener

Plan Premium Country United States Device (Samsung Galaxy S22 Ultra) Operating System (Android)   My Question or Issue My app keeps refreshing to the homepage when I exit the applicati...

Nathan_cpt

Regular

5630 Views

16 replies

1 likes

  • 5630 Views
  • 16 replies
  • 1 likes

Superuser Contribution New Spotify update messing up scrobbling.

PlanPremiumDeviceS20 FE (Problem is persistent across all Android devices)Operating SystemAndroid 13 My Question or IssueStarting with the May 15, 2023, Spotify update on Android, Spotify changed how artists were displayed on the notification widget....

Casual Listener

Plan Premium Device S20 FE (Problem is persistent across all Android devices) Operating System Android 13   My Question or Issue Starting with the May 15, 2023, Spotify update on Android...

Knowledgefromce

Casual Listener

1969 Views

5 replies

1 likes

  • 1969 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Lyrics won't show due to "About the Artist" info showing instead

With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't seem like it was thought through.

Gig Goer

With the latest update, artist information takes the place of lyrics for some artists. Considering there already is a way to see artist information, but no other way to see lyrics, this chage doesn't...

dcallegario

Visitor

69449 Views

90 replies

48 likes

about the artist
lyrics
  • 69449 Views
  • 90 replies
  • 48 likes

Superuser Contribution Songs skipping half way, random song selections

Hi all, can someone help or guide me. My app is acting up for the first time. It kept skipping songs half way, play random songs out of the blue, automatically play songs when I didn't even touch the play bottom and even turn the volume up on it own....

Newbie

Hi all, can someone help or guide me. My app is acting up for the first time. It kept skipping songs half way, play random songs out of the blue, automatically play songs when I didn't even touch the...

Lyubka

Moderator

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Automotive Volvo MY2023. Download sounds, off-line mode, how ??

PlanPremiumCountryPolandDeviceVolvo XC60 MY2023Operating SystemAndroid Automotive 11 My Question or IssueHi. My car already comes with software from Google. The Spotify app is pre-installed. How can I download and save selected songs, podcasts in the...

Newbie

Plan Premium Country Poland Device Volvo XC60 MY2023 Operating System Android Automotive 11   My Question or Issue Hi. My car already comes with software from Google. The Spotify app i...

dogus06

Casual Listener

965 Views

2 replies

5 likes

  • 965 Views
  • 2 replies
  • 5 likes

Superuser Contribution Problem with some local files

PlanPremiumCountrySwedenDeviceSamsung Galaxy S21Operating SystemAndroid 13 My Question or IssueHi! Some of my local files are greyed out and there is an exclamation mark besides them. If I click on these songs they start to play but the playlist alwa...

Gig Goer

Plan Premium Country Sweden Device Samsung Galaxy S21 Operating System Android 13   My Question or Issue Hi! Some of my local files are greyed out and there is an exclamation mark besi...

Jasonro

Visitor

4686 Views

10 replies

1 likes

  • 4686 Views
  • 10 replies
  • 1 likes

Car Mode Not Turning on Autimatically When Connected to Echo Auto 2

PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 13 My Question or IssueI recently got an Echo Auto 2 so I can play music in my car via bluetooth. I installed it today and immediately found that Spotify would not automatically switch to Car ...

Casual Listener

Plan Premium Country USA Device Pixel 7 Operating System Android 13   My Question or Issue I recently got an Echo Auto 2 so I can play music in my car via bluetooth. I installed it tod...

328 Views

0 replies

0 likes

car mode
  • 328 Views
  • 0 replies
  • 0 likes

Spotify Not Entering Car Mode when Connected to Echo Auto 2

PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 13 My Question or IssueI recently bought the Echo Auto 2 so that I can play music in my car via bluetooth. The first thing that i noticed is that Spotify won't turn on Car Mode automatically (...

Casual Listener

Plan Premium Country USA Device Pixel 7 Operating System Android 13   My Question or Issue I recently bought the Echo Auto 2 so that I can play music in my car via bluetooth. The first...

user-removed

Not applicable

691 Views

1 replies

1 likes

  • 691 Views
  • 1 replies
  • 1 likes

Superuser Contribution App crashing since last update & 4 reinstalls

PlanPremiumCountryCanadaDeviceSamsung Galaxy 10+Operating SystemAndroid 12 My Question or IssueSpotify will not stay open since last update. I have followed all available FAQ to correct these issues. Lost 1/2 of my saved podcast episodes, personal pl...

Casual Listener

  Plan Premium Country Canada Device Samsung Galaxy 10+ Operating System Android 12   My Question or Issue Spotify will not stay open since last update. I have followed all avail...

KBruno

Casual Listener

569 Views

4 replies

0 likes

  • 569 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not resuming playback after using another app

PlanPremiumCountryAustraliaDevice(Samsung Galaxy S21+)Operating System(Android 13) My Question or IssueSo I just noticed this happening today when I was in the gym listening to spotify and going on tiktok between my exercises. Usually if I close out ...

Casual Listener

Plan Premium Country Australia Device (Samsung Galaxy S21+) Operating System (Android 13)   My Question or Issue So I just noticed this happening today when I was in the gym liste...

William_T

Casual Listener

3091 Views

2 replies

1 likes

  • 3091 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't turn the Smart shuffle off

The smart shuffle icon doesn't do its job. When I click this icon, nothing happens whatsoever. Video attached.PlanPremiumCountry - Czech Republic Device(realme Operating System(Android 12) My Question or IssueHow do I actually turn it off?

Casual Listener

The smart shuffle icon doesn't do its job. When I click this icon, nothing happens whatsoever. Video attached. Plan Premium Country - Czech Republic   Device (realme 😎 Operating System ...

Alex

Spotify Legend

585 Views

5 replies

0 likes

  • 585 Views
  • 5 replies
  • 0 likes

Superuser Contribution 2 Issues On Tablet: Landscape Mode For Lyrics Is Not Available + Player Disappears

Spoiler (Highlight to read)PlanPremiumCountryTürkiyeDeviceSamsung Galaxy Tab S8 (SM-X700)Operating SystemAndroid 13, One UI 5.1My Question or IssueSince a couple weeks, I'm having 2 troubles on the Spotify app on my Galaxy Tab S8 tablet. Those are st...

Newbie

  Plan Premium Country Türkiye Device Samsung Galaxy Tab S8 (SM-X700) Operating System Android 13, One UI 5.1 My Question or Issue Since a couple weeks, I'm having 2 troubles o...

petarhasproblems

Casual Listener

22168 Views

54 replies

27 likes

  • 22168 Views
  • 54 replies
  • 27 likes

Solved!!Superuser Contribution Friends Mix not appearing on Android App

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A54Operating SystemAndroid 13, One UI 5.1My Question or IssueI'm unable to see the Friends Mix playlist on the Android App. It appears fine on the desktop app and website. This is what it shows whe...

Regular

Plan Premium Country United Kingdom Device Samsung Galaxy A54 Operating System Android 13, One UI 5.1 My Question or Issue I'm unable to see the Friends Mix playlist on the Android App. It a...

zvati

Newbie

1502 Views

6 replies

1 likes

  • 1502 Views
  • 6 replies
  • 1 likes

Superuser Contribution Volume turns up to max by itself when song change

I have a POCO F2 Pro with android 12 and miui.eu 14.0.4 and a family membership. As others before me, the volume turns up to max when the song change, to back normal once I press any volume button.This happen a lot of times, sometimes 2/3 times in 10...

Regular

I have a POCO F2 Pro with android 12 and miui.eu 14.0.4 and a family membership.   As others before me, the volume turns up to max when the song change, to back normal once I press any volume ...

GonnaBeOk1

Visitor

7765 Views

17 replies

0 likes

  • 7765 Views
  • 17 replies
  • 0 likes

Superuser Contribution Podcasts don't show in "last heard"

My Question or Issue Since last update on android, podcasts dont show in LAST HEARED.only songs show there....how can i fix that?

Casual Listener

My Question or Issue   Since last update on android, podcasts dont show in LAST HEARED. only songs show there.... how can i fix that?  

Joan

Moderator

457 Views

3 replies

1 likes

  • 457 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Connect - playback jumps back to client after playing on Connect speaker 1 second

PlanPremiumCountrySweden DeviceSamsung s10e with Android 12 and PC with Windows 10 clientOperating SystemSee above. My Question or IssueAs of a couple of weeks ago, whenever I try to play music from Spotify on either our AudioPro Drumfire D-1 or Audi...

Casual Listener

Plan Premium Country Sweden   Device Samsung s10e with Android 12 and PC with Windows 10 client Operating System See above.   My Question or Issue As of a couple of weeks ago, wh...

AlejaR

Moderator

470 Views

3 replies

0 likes

  • 470 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect works for Web Player but not in Android/IPhone or Windows App

Hello, for quite some time I have this issue and I am at a loss.I have a premium family account and several devices at home where we listen to Spotify regularly.I have some Alexa Echo devices as well as some Sonos speakers. When playing from the Sono...

Casual Listener

Hello,   for quite some time I have this issue and I am at a loss. I have a premium family account and several devices at home where we listen to Spotify regularly. I have some Alexa Echo de...

Alex

Spotify Legend

755 Views

3 replies

1 likes

  • 755 Views
  • 3 replies
  • 1 likes

Superuser Contribution Car Mode doesn't auto-enable in my car

PlanPremiumCountryIrelandDeviceMotorola G8 Power, 2014 Renault Fluence with standard bluetooth radioOperating System(Android 11) In the last few days, Car Mode doesn't enable when I'm in my car. The feature is there if I go to settings and swith from...

Regular

Plan Premium Country Ireland Device Motorola G8 Power, 2014 Renault Fluence with standard bluetooth radio Operating System (Android 11)   In the last few days, Car Mode doesn't enable w...

wendycaroline911

Casual Listener

9813 Views

16 replies

4 likes

car mode
  • 9813 Views
  • 16 replies
  • 4 likes

Superuser Contribution When playing podcasts via the URI the same episode gets played over and over again

Hi there! So, I want to play a podcast via Spotify on a Google Home mini. I call the URI of the podcast and the podcast plays. So far, so good. After I have finished the episode (the lastest one gets played automatically), I do something else. The ne...

Regular

Hi there!   So, I want to play a podcast via Spotify on a Google Home mini. I call the URI of the podcast and the podcast plays. So far, so good. After I have finished the episode (the lastest...

Lyubka

Moderator

752 Views

4 replies

0 likes

  • 752 Views
  • 4 replies
  • 0 likes