How do I access my playlist?

[Roseline_young]

None of my downloaded music is displaying on my playlist. Everything is faintly displayed not highlighted and it's showing something went wrong

[Amay]

Hey @Roseline_young, thanks for asking in the Community!

Could you share a screenshot or screen recording of the error that you are seeing? Include as much info as possible in the media.

Also, can you try logging in on another platform like Spotify for Desktop or Web to see if the error persists?

Keep me posted.

[Roseline_young]

Please why can't I play without using wifi?

[Amay]

Thanks for the reply @Roseline_young.

Are things working for you if you are using WiFi and only not when you are on mobile data?

[Roseline_young]

Nope, it's working only on WiFi but no music displays while using mobile
data.

[Ivelina]

Thanks for the response, @Roseline_young.

Would you mind sharing a screenshot of how things look like from your end? You can attach it via the Insert Image option in the post editor.

On another note, does this only happen on your mobile device or even on a PC for example?

If you haven't done this already I recommend clearing the cache and giving Spotify a clean reinstall as these steps can help resolve different performance issues. You can check out the details here.

After that, re-download your content, don't forget to switch on Offline mode and let us know how it goes.

Hope to hear from you soon 🙂

[Roseline_young]

It happens on my mobile phone

[MartinT]

Hi @Roseline_young, 

Thanks for getting back to us. 

Did any of the help provided by @Ivelina help out? If not could you please get back to us and show us a screenshot of how things look on your end so we can provide further help. 

We'll be on the lookout for your response.

Cheers.

[Roseline_young]

Alright got it