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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6153 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Why certain songs only play from playlists

PlanFree/PremiumCountryUnited States DeviceMoto G Play Operating System My Question or IssueWhy is it that some songs only play from Spotify made playlists

Regular

  Plan Free/Premium Country United States  Device Moto G Play  Operating System     My Question or Issue Why is it that some songs only play from Spotify made play...

Joan

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stops playing

PlanPremiumCountryUkDeviceSamsung a51Operating System My Question or IssueWhenever i try to listen to music whilst on another app it stops playing after like 30 seconds and I've checked all the permissions and it keeps happening and I dont know ehat ...

Visitor

Plan Premium Country Uk Device Samsung a51 Operating System     My Question or Issue Whenever i try to listen to music whilst on another app it stops playing after like 30 seconds...

Alex

Spotify Legend

292 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Spotify has stopped connecting to the chromecast mibox. everything worked before that

PlanPremiumCountry Belarus Devicemiboxs, lenovo tab10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has stopped connecting to the chromecast mibox. everything worked before that

Casual Listener

  Plan Premium Country Belarus    Device miboxs, lenovo tab10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue Spotify has s...

OscarDC

Moderator

505 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution my android and my google device don´t match

PlanPremiumCountryColombiaMy Question or IssueSo I'm used to be able to control what my google devise will reproduce from my Spotify account, but today no matter how many times I tried to put an specific song that it was not the one playing it wouldn...

Casual Listener

Plan Premium Country Colombia My Question or Issue So I'm used to be able to control what my google devise will reproduce from my Spotify account, but today no matter how many times I tried to p...

Lyubka

Moderator

341 Views

3 replies

0 likes

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Superuser Contribution Search bar disappeared in playlists

PlanPremiumCountryNetherlands DeviceSamsung A53Operating SystemAndroid 13 One UI Version 5.1 + newest update of spotify app as of today 2/6/23 My Question or IssueSince a few weeks I'm not able to drag down my playlist to search within that playlist....

Casual Listener

  Plan Premium Country Netherlands   Device Samsung A53 Operating System Android 13 One UI Version 5.1 + newest update of spotify app as of today 2/6/23   My Question or Iss...

JST77

Casual Listener

2705 Views

7 replies

0 likes

No search bar
samsung android a53
  • 2705 Views
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Superuser Contribution Bug: Smart Shuffle to normal play

Plan: PremiumOS: Android My Issue:Currently, the playing order is Normal > Shuffle > Smart Shuffle. Whenever I shift from shuffle to normal, it will NOT play the follow-up song according to the sorting settings (e.g., "recently added"). Instead, the ...

Regular

  Plan: Premium OS: Android     My Issue: Currently, the playing order is Normal > Shuffle > Smart Shuffle. Whenever I shift from shuffle to normal, it will NOT play t...

McvW

Regular

948 Views

6 replies

0 likes

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Superuser Contribution Unable to move song seek slider

PlanFreeCountryIndiaDevice(Samsung Galaxy J8)Operating System(Android) My Question or IssueI'm unable to seek through the song, to change the song to the desired timeframe/portion of the song. Also when I tap on the lyrics of the song while playing, ...

Visitor

  Plan Free Country India Device (Samsung Galaxy J8) Operating System (Android)   My Question or Issue I'm unable to seek through the song, to change the song to the desired time...

Yordan

Moderator

655 Views

1 replies

2 likes

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  • 1 replies
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Solved!!Superuser Contribution song lyrics don't work for me

PlanFree/PremiumFreeCountryDominican Republic Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LG K42 Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 10 My Question or Issuetwo days ago the lyrics of the songs stopped working f...

Newbie

Plan Free/Premium Free Country Dominican Republic  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG K42  Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...

Joan

Moderator

535 Views

1 replies

0 likes

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Superuser Contribution Like button not updating

PlanPremium FamilyCountryGermanyDeviceGalaxy S22 Ultra 5GOperating SystemAndroid 13, OneUI 5.1 My Question or IssueOn the mobile app in some listening situations the like songs button isn't working properly. It'll add the song to your liked songs but...

Casual Listener

Plan Premium Family Country Germany Device Galaxy S22 Ultra 5G Operating System Android 13, OneUI 5.1   My Question or Issue On the mobile app in some listening situations the like son...

Dunnerski

Casual Listener

2136 Views

12 replies

0 likes

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  • 12 replies
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Superuser Contribution Spotify pausing in random intervals

PlanPremiumCountryCanadaDevice(Samsung Galaxy S20 FE, PC)Operating System(Android Windows 10,) My Question or IssueSpotify has been pausing consistently every 30-40 seconds. I have cleared cache from both devices, uninstalled reinstalled the app, log...

Visitor

Plan Premium Country Canada Device (Samsung Galaxy S20 FE, PC) Operating System (Android  Windows 10,)   My Question or Issue Spotify has been pausing consistently every 30-40 sec...

Joan

Moderator

292 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Switch device while shuffling across multiple folders

I have a folder called Artists, which contains folders A-Z which contain playlists for the artists I like. I like to shuffle the whole Artists folder, which fortunately is still possible on pc, but not on mobile anymore for a long time now (please br...

Newbie

I have a folder called Artists, which contains folders A-Z which contain playlists for the artists I like. I like to shuffle the whole Artists folder, which fortunately is still possible on pc, but n...

Not applicable

496 Views

2 replies

0 likes

Connect to device
Play Folder
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Play Everywhere diasspeared

PlanPremiumCountryUK Deviceandroid and windows 11 PCOperating System My Question or IssueI can play on individual speakers in my home, but the option to play everywhere has disappeared

Newbie

Plan Premium Country UK   Device android and windows 11 PC Operating System     My Question or Issue I can play on individual speakers in my home, but the option to play eve...

39 Views

0 replies

0 likes

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Superuser Contribution New phone

Why is it I broke my old phone and when I try to put my Spotify on my phone it made me pay again for the month and I was just installing back my music

Visitor

Why is it I broke my old phone and when I try to put my Spotify on my phone it made me pay again for the month and I was just installing back my music  

Not applicable

588 Views

2 replies

0 likes

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Solved!!Superuser Contribution Let me permanently disable Smart Shuffle

Plan: PremiumCountry: USADevice: Pixel 3xl I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. When I turn off shuffle because I am in a block of songs I want ...

Newbie

Plan: Premium Country: USA Device: Pixel 3xl   I do not want to use Smart Shuffle, at all, ever. For the past few months it has been screwing up my Liked Songs and it is extremely annoying. ...

Smart_Shuffle_hater

Newbie

132169 Views

151 replies

836 likes

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  • 151 replies
  • 836 likes

Music quality taking forever to load

PlanPremiumCountryUKDeviceGoogle Pixel 6Operating SystemAndroid 13 My Question or IssueBoth myself and the Mrs have been having this for a long time now. We can get in our cars and play whatever song/album/playlist we want, all is already downloaded ...

Newbie

Plan Premium Country UK Device Google Pixel 6 Operating System Android 13   My Question or Issue Both myself and the Mrs have been having this for a long time now. We can get in our ca...

345 Views

0 replies

0 likes

  • 345 Views
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Solved!!Superuser Contribution Complicated android app login issue

PlanPremiumCountryUSDeviceTCL 20sOperating SystemAndroid 11 My Question or IssueEvery time I've logged into the app on my phone, it somehow didn't log in but also did. I can see my dashboard and my username, but all of my playlists, saved songs, even...

Casual Listener

Plan Premium Country US Device TCL 20s Operating System Android 11   My Question or Issue Every time I've logged into the app on my phone, it somehow didn't log in but also did. I can ...

Alex

Spotify Legend

1094 Views

5 replies

0 likes

"android"
App Help
Login problems android
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Superuser Contribution UI bug on Android

PlanPremiumCountryFrance DeviceXiaomiOperating SystemAndroid My Question or IssueI just wanted to notify you that the character " ' " is not correctly displayed on the card of the playlists. See the image attached on the description of the playlist "...

Newbie

  Plan Premium Country France  Device Xiaomi Operating System Android   My Question or Issue I just wanted to notify you that the character " ' " is not correctly displayed ...

Spigos

Newbie

760 Views

4 replies

0 likes

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Superuser Contribution Content not loading even on older Android devices

I've recently had to switch to using an older phone for the moment due to my main phone being sent off for repairs. My Spotify client won't load any kind of content at all. Personal and curated playlists show up as being empty, artist pages will not ...

Newbie

I've recently had to switch to using an older phone for the moment due to my main phone being sent off for repairs. My Spotify client won't load any kind of content at all. Personal and curated playl...

Sunnymoonlite

Newbie

830 Views

2 replies

0 likes

Android
App Help
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Solved!!Superuser Contribution Spotify Free won't allow me to download local files

PlanFree My Question or IssueI always download my local files from PC to Spotify Mobile by including all of them in a playlist and then downloading the playlist on mobile with Spotify open on PC, this is with a free plan. Now it says that I need Prem...

Casual Listener

Plan Free   My Question or Issue I always download my local files from PC to Spotify Mobile by including all of them in a playlist and then downloading the playlist on mobile with Spotify op...

AlejaR

Moderator

1332 Views

5 replies

0 likes

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Playlist on phone reverts to previous playlist on PC when connecting to car stereo over bluetooth

PlanPremiumCountryAustraliaDevicePixel 7Operating SystemAndroid 13 My Question or IssueWhenever I connect my phone to my car stereo via BT, Spotify will clear my phone's current playlist and start playing from whatever I was most recently playing on ...

Music Fan

Plan Premium Country Australia Device Pixel 7 Operating System Android 13   My Question or Issue Whenever I connect my phone to my car stereo via BT, Spotify will clear my phone's curr...

276 Views

0 replies

0 likes

  • 276 Views
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