Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5281 Views

0 replies

6 likes

  • 5281 Views
  • 0 replies
  • 6 likes

Superuser Contribution Play button unresponsive and disappearing queue

PlanPremiumCountryNetherlands DeviceSamsung galaxy s21 ultraOperating SystemAndroid 13 My Question or IssueAfter a period of inactivity I am unable to start playing songs again. The play button is responsive, as in the symbol changes from play to pau...

Casual Listener

Plan Premium Country Netherlands  Device Samsung galaxy s21 ultra Operating System Android 13   My Question or Issue After a period of inactivity I am unable to start playing song...

Ivelina

Moderator

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to fix Spotify app for Android when it keeps stopping songs during play

Every time I play a song using the Spotify Android app, it stops at different times for every song? I have a new phone with a new app version and cleared all my cache. Mostly happens with any Bluetooth connection.

Visitor

Every time I play a song using the Spotify Android app, it stops at different times for every song? I have a new phone with a new app version and cleared all my cache. Mostly happens with any Bluetoo...

Lyubka

Moderator

1005 Views

4 replies

1 likes

  • 1005 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can't find accessibility settings

PlanPremiumCountryUKDeviceAtoto A6 PFOperating SystemAndroid My Question or IssueThe scaling on my android stereo is completely off, I've heard of this issue for tablets and I've seen posts about changing the font/UI size but can't find these setting...

Casual Listener

Plan Premium Country UK Device Atoto A6 PF Operating System Android   My Question or Issue The scaling on my android stereo is completely off, I've heard of this issue for tablets and ...

Rabohmer

Casual Listener

547 Views

2 replies

0 likes

  • 547 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liked Songs and Like Button Not Working properly

PlanPremiumCountryGermanyDeviceSamsung A12Operating SystemAndroid 12 My Question or IssueSince the new Design Update On the mobile app the like songs button isn't working properly. It doesnt add the song to your liked songs and won't update the + But...

Casual Listener

Plan Premium Country Germany Device Samsung A12 Operating System Android 12   My Question or Issue Since the new Design Update On the mobile app the like songs button isn't working pro...

Joan

Moderator

417 Views

2 replies

0 likes

"Bug"
Can't like song
Liked Songs Playlist
  • 417 Views
  • 2 replies
  • 0 likes

Superuser Contribution App isn't compatible with you device anymore error

PlanPremiumCountryUSADeviceSamsung Tab A SM-T350Operating SystemAndroid 7.1.1 My Question or IssueFor the last 3 weeks, my Spotify app on this tablet keeps stopping mid-songs. When I go to the play store it says that Spotify is no longer compatible w...

Casual Listener

Plan Premium Country USA Device Samsung Tab A SM-T350 Operating System Android 7.1.1   My Question or Issue For the last 3 weeks, my Spotify app on this tablet keeps stopping mid-songs...

Vasil

Moderator

37849 Views

27 replies

6 likes

  • 37849 Views
  • 27 replies
  • 6 likes

Solved!!Superuser Contribution What are definition of Album, stream, minutes, artists, track in Stats.fm

Hi, i am using Stats scribbling with Spotify. I want to know that what are definition of Album, stream, minutes, artists, track in?

Music Fan

Hi, i am using Stats scribbling with Spotify. I want to know that what are definition of Album, stream, minutes, artists, track in?

Sohaibahmadu

Music Fan

1470 Views

2 replies

0 likes

Spotify
Stats fm
  • 1470 Views
  • 2 replies
  • 0 likes

Superuser Contribution listening history isn't saved anymore

PlanPremiumCountryIsraelDevicesamsung galaxy s23Operating Systemandroid 14 My Question or IssueHi, the app stopped recording new listening for over a week.What I've tried and didn't work: reinstalling, logging in once again.

Casual Listener

Plan Premium Country Israel Device samsung galaxy s23 Operating System android 14   My Question or Issue Hi, the app stopped recording new listening for over a week. What I've tried a...

Ivelina

Moderator

681 Views

3 replies

0 likes

history
  • 681 Views
  • 3 replies
  • 0 likes

Solved!! Connect stop working on my Google Hub Gen 2

PlanPremiumCountrySweden Device(Google Pixel 7 pro)Operating SystemAndroid My Question or IssueWhy does connect or working on my Google Hub gen 2 anymore. Working perfect until today. When try to cast music it buffer and freeze black screen on the Go...

Regular

Plan Premium Country Sweden  Device (Google Pixel 7 pro) Operating System Android   My Question or Issue Why does connect or working on my Google Hub gen 2 anymore. Working perfec...

Melgan

Casual Listener

2994 Views

16 replies

3 likes

  • 2994 Views
  • 16 replies
  • 3 likes

Playlist

PlanPremium Family CountryaustriaDevicehuawei p30Operating SystemAndroid My Question or Issueafter playing a song from my playlist, only songs that are NOT in my playlist will be played. i really hate that what can i do?

Casual Listener

  Plan Premium Family  Country austria Device huawei p30 Operating System Android   My Question or Issue after playing a song from my playlist, only songs that are NOT in my...

isi20

Casual Listener

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Need a guideline of what from Spotify on my android phone is also available for me on Android Auto?

PlanPremiumCountryCanadaDevicePixel 6 and Android AutoOperating SystemAndroid, Android Auto (both latest versions) My Question or IssueCan someone point me to a guideline of what from Spotify on my android phone is also available for me on Android Au...

Casual Listener

Plan Premium Country Canada Device Pixel 6 and Android Auto Operating System Android, Android Auto (both latest versions)   My Question or Issue Can someone point me to a guideline of ...

Not applicable

422 Views

1 replies

0 likes

Android
android auto
  • 422 Views
  • 1 replies
  • 0 likes

You can't listen to music on the phone app and Sonos speakers at the same time

Hi, When I listen to music on the android app, the music from the Sonos speakers is switched off. If I play the music on the Sonos speakers again, the music on the android app is switched off.I can't listen at the same time in both places and it happ...

Newbie

Hi,   When I listen to music on the android app, the music from the Sonos speakers is switched off. If I play the music on the Sonos speakers again, the music on the android app is switched of...

kaworu_bloodpaw

Roadie

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi, is there a way to make and receive calls, when using a Bluetooth speaker without disturbing the

None of the below information is required. However, the more you provide the easier it will be for us to try and Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...

Vasil

Moderator

1324 Views

1 replies

0 likes

  • 1324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect background volume control

PlanPremium (Student)CountryHungaryDeviceXiaomi Redmi Note 9 ProOperating SystemAndroid 10, MIUI 12 My Question or IssueI could not find a setting for Spotify to control remote device's volume when the app is running in the background. If Spotify is ...

Regular

Plan Premium (Student) Country Hungary Device Xiaomi Redmi Note 9 Pro Operating System Android 10, MIUI 12   My Question or Issue I could not find a setting for Spotify to control remo...

zivzvu

Newbie

8438 Views

14 replies

3 likes

  • 8438 Views
  • 14 replies
  • 3 likes

Superuser Contribution Queue keeps changing after a few hours

PlanFree/PremiumCountryRwanda DeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueHere's how to reproduce the bug1. I start playing track starting by the letter E (or any letter). In this example, it's the track "Elohim". As you can see...

Regular

Plan Free/Premium Country Rwanda   Device Galaxy Note 9 Operating System Android 10   My Question or Issue Here's how to reproduce the bug 1. I start playing track starting by t...

Zer0Sp4c3

Visitor

2184 Views

4 replies

0 likes

  • 2184 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to report a third party app that doen't respect ToS

Hi there,there's an Android app that IMO infringe the ToS of Spotify (it lets download tracks by non premium account); how to report it?

Newbie

Hi there, there's an Android app that IMO infringe the ToS of Spotify (it lets download tracks by non premium account); how to report it?  

Maria

Moderator

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like button not updating

PlanPremium FamilyCountryGermanyDeviceGalaxy S22 Ultra 5GOperating SystemAndroid 13, OneUI 5.1 My Question or IssueOn the mobile app in some listening situations the like songs button isn't working properly. It'll add the song to your liked songs but...

Casual Listener

Plan Premium Family Country Germany Device Galaxy S22 Ultra 5G Operating System Android 13, OneUI 5.1   My Question or Issue On the mobile app in some listening situations the like son...

Dunnerski

Casual Listener

2075 Views

12 replies

0 likes

  • 2075 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Songs won't play in playlist

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DeviceNote 8Operating SystemAndroid 9 My Question or IssueThe songs that have already been added in playlist awhi...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device Note 8 Operating System Android 9 &...

Maria

Moderator

14225 Views

7 replies

1 likes

  • 14225 Views
  • 7 replies
  • 1 likes

Android no sound

PlanPremium DeviceMoto G10Android My Question or IssueI have no sound when playing tracks.I do have sound when selecting items such as 'Explore Genres' I've read many of the similar threads and have tried(amongst other things) all of the following:Mu...

Casual Listener

Plan Premium   Device Moto G10 Android   My Question or Issue I have no sound when playing tracks. I do have sound when selecting items such as 'Explore Genres'   I've read ...

Sdawlatly1

Casual Listener

622 Views

4 replies

3 likes

  • 622 Views
  • 4 replies
  • 3 likes

Superuser Contribution Spotify nao reproduz no celular

PlanPremiumCountryBrasilDeviceGalaxy A50Operating SystemAndroid 11 My Question or IssueMeu spotify nao está reproduzindo nada! Ontem deu um erro em que falava que estava offline (mesmo eu estando conectada a internet) e depois a barra de baixo é que ...

Casual Listener

Plan Premium Country Brasil Device Galaxy A50 Operating System Android 11   My Question or Issue Meu spotify nao está reproduzindo nada! Ontem deu um erro em que falava que estava...

Susan_GP

Moderator

3628 Views

16 replies

0 likes

  • 3628 Views
  • 16 replies
  • 0 likes