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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1025 Views
  • 0 replies
  • 4 likes

Why are my canvas blocked. I can't find where to turned it on.

I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.

  • Visitor
  • I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.
  • Maxim
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Offline mode toggle in android pull down menu is missing

As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way to change to offline mode for a brief periode (e.g. When someone at home started listening Spotify on Google home or when on a train...

  • Regular
  • As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way  to change to offline mode for a brief periode (e.g. When someone at home st...
  • Mathewjg01
  • Visitor
  • 21992 Views
  • 46 replies
  • 70 likes
  • Android
    button
  • 21992 Views
  • 46 replies
  • 70 likes

Superuser Contribution Gapless Playback broken on Android but not PC

PlanPremiumCountryUSADeviceSamsung Note 8 / Windows ComputersOperating SystemAndroid / Windows My Question or IssueMy Spotify on phone is having this issue (its always had it, but its just finally started to really annoy me) Basically Gapless playbac...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note 8 / Windows Computers Operating System Android / Windows   My Question or Issue My Spotify on phone is having this issue (its always had it...
  • Yordan
  • Moderator
  • 1552 Views
  • 4 replies
  • 1 likes
  • 1552 Views
  • 4 replies
  • 1 likes

Superuser Contribution Issue with Bluetooth control

PlanPremiumCountryAmericaDevicePixel 7 proOperating SystemAndroidStarting today, when I am connected to Bluetooth in car or from beats, when. I click to go next track it skips 15 seconds. Also, when I single click it would normally pause with my beat...

  • Visitor
  • Plan Premium Country America Device Pixel 7 pro Operating System Android Starting today, when I am connected to Bluetooth in car or from beats, when. I click to go next track it skips 15 seco...
  • MihailY
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Won't Connect to Internet

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 FE 5G Hello, For days now, my Spotify refuses to play undownloaded music and won't connect to the internet despite the fact my connection is fine and all other apps work. This is the case for both wifi...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy S20 FE 5G   Hello,   For days now, my Spotify refuses to play undownloaded music and won't connect to the internet despite...
  • Lyubka
  • Moderator
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Easily delete/remove song from playlist

Plan: PremiumCountry: USOperating System: Android I have multiple 100+ song playlists. On occasion, I'd like to easily delete the song playing from active playlist. Why is a "Remove from Playlist" option not available when I select the three dots? Th...

  • Music Fan
  • Plan: Premium Country: US Operating System: Android   I have multiple 100+ song playlists. On occasion, I'd like to easily delete the song playing from active playlist. Why is a "Remove...
  • Jms7777
  • Regular
  • 3123 Views
  • 15 replies
  • 2 likes
  • 3123 Views
  • 15 replies
  • 2 likes

Superuser Contribution Podcasts playlist playing suggested songs after each podcast

PlanFreeCountryUSDevicePixel 6aOperating SystemAndroid 14 with October 5, 2023 security update Spotify version 8.8.82.634 I have a playlist I add only podcasts to, and it has recently started jumping to a *suggested song* after playing a podcast, rat...

  • Gig Goer
  • Plan Free Country US Device Pixel 6a Operating System Android 14 with October 5, 2023 security update   Spotify version 8.8.82.634   I have a playlist I add only podcasts to, and...
  • mmortal03
  • Gig Goer
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics aren't time sync in the preview

PlanPremium CountryGermany DeviceSamsung A54 5gOperating SystemAndroid 14 One Ui 6.0 (updated) My Question or IssueSince i make the update the lyrics are time synced in the preview till it scrolls up two line and than it stops completely. To see the ...

  • Casual Listener
  •   Plan Premium  Country Germany  Device Samsung A54 5g Operating System Android 14 One Ui 6.0 (updated)   My Question or Issue Since i make the update the lyrics are ti...
  • Yordan
  • Moderator
  • 878 Views
  • 3 replies
  • 0 likes
  • 878 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I have an old phone with android 2.3.6 and spotify 1.2.0

I have an old phone with android 2.3.6 and spotify 1.2.0. If I try to login it just says spotify premium is required. However, I have premium. Or rather I have premium for my entire family, but it doesn't see that? What could be the issue? Thanks!

  • Casual Listener
  • I have an old phone with android 2.3.6 and spotify 1.2.0. If I try to login it just says spotify premium is required. However, I have premium. Or rather I have premium for my entire family, but it do...
  • Vasil
  • Moderator
  • 1461 Views
  • 5 replies
  • 0 likes
  • 1461 Views
  • 5 replies
  • 0 likes

Output switches to phone when I get back to my car

PlanPremiumCountryUSADevicePixel 6AOperating SystemAndroid 14 My Question or IssueThis problem started after I updated to Android 14. I have the latest version of the Spotify app 8.8.80.599. My car is a 2016 Toyota Prius.When I start out in my car in...

  • Regular
  • Plan Premium Country USA Device Pixel 6A Operating System Android 14   My Question or Issue This problem started after I updated to Android 14. I have the latest version of the Spotify...
  • shochatd
  • Regular
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Premium sh*t

For years now, the current bugs and issues have not been solved. My app freezes several times a day, and needs to be stopped manually to be restarted again.Still there's no features for audio books, which makes it so inconvenient to listen to, no boo...

  • Newbie
  • For years now, the current bugs and issues have not been solved. My app freezes several times a day, and needs to be stopped manually to be restarted again. Still there's no features for audio books...
  • 280 Views
  • 0 replies
  • 0 likes
  • bugs everywhere
    Increase price
    Premium
  • 280 Views
  • 0 replies
  • 0 likes

Solved!! Everything missing about DJ

PlanPremiumCountryPhilippines DeviceS22 Ultra Operating SystemAndroid 13 My Question or IssueThe DJ is out in Philippines for premium, bit it's till missing. I was reinstall, update, clear cache, restart, and blocked VPN, and accessed on this religio...

  • Music Fan
  • Plan Premium Country Philippines  Device S22 Ultra  Operating System Android 13    My Question or Issue The DJ is out in Philippines for premium, bit it's till missing. ...
  • Jannfreshoff10
  • Music Fan
  • 709 Views
  • 4 replies
  • 0 likes
  • 709 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local files won't show up on android

No new mp3 files I download will show up in my local files folder. I've uninstalled the app and reinstalled it to no avail. I have premium, so that's not the issue.

  • Casual Listener
  • No new mp3 files I download will show up in my local files folder. I've uninstalled the app and reinstalled it to no avail. I have premium, so that's not the issue.
  • Schrei
  • Newbie
  • 991 Views
  • 5 replies
  • 0 likes
  • 991 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes and won't open again when connected to bose sport earbuds

PlanPremiumCountryBelgiumDeviceone plus 9Operating Systemandroid 12 My Question or IssueWhenever I connect my mobile with the bose sport earbuds, the app crashes and I can no longer open it. I've done a clean install several times. looked for an upda...

  • Casual Listener
  • Plan Premium Country Belgium Device one plus 9 Operating System android 12   My Question or Issue Whenever I connect my mobile with the bose sport earbuds, the app crashes and I can no...
  • PaulAS1
  • Regular
  • 2871 Views
  • 21 replies
  • 1 likes
  • 2871 Views
  • 21 replies
  • 1 likes

Superuser Contribution New phone

Why is it I broke my old phone and when I try to put my Spotify on my phone it made me pay again for the month and I was just installing back my music

  • Visitor
  • Why is it I broke my old phone and when I try to put my Spotify on my phone it made me pay again for the month and I was just installing back my music  
  • Not applicable
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music pauses at exactly 10 minute intervalls

PlanPremiumCountryNorway DeviceFairphone 3 with music stored on an SD-cardOperating SystemLatest stable version of e/os for my phone 1.16-s-20231017342507-stable-FP3I haven't seen anyone on the e/os forums with similar problems. My Question or IssueW...

  • Casual Listener
  • Plan Premium Country Norway   Device Fairphone 3 with music stored on an SD-card Operating System Latest stable version of e/os for my phone 1.16-s-20231017342507-stable-FP3 I have...
  • PausePlayPausePlay
  • Casual Listener
  • 505 Views
  • 4 replies
  • 0 likes
  • 505 Views
  • 4 replies
  • 0 likes

[Bug] Scrolling trigger in podcast page

PlanPremiumCountryFranceVersion8.8.88.397DeviceAndroid Pixel 4aOperating SystemAndroid 13 My Question or IssueFor a few weeks now I had trouble scrolling Podcast episode list page. This morning I investigated a little bit more and realized that there...

  • Newbie
  • Plan Premium Country France Version 8.8.88.397 Device Android Pixel 4a Operating System Android 13   My Question or Issue For a few weeks now I had trouble scrolling Podcast episode ...
  • 440 Views
  • 0 replies
  • 0 likes
  • Android
    bug
    Bug Scrolling
    phone
    pixel 4a
    podcast
    Podcast Episodes
    Scrolling
    Scrolling bug
  • 440 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot connect to any external speakers, and cannot play more than 2 songs in a row.

PlanPremiumCountryCanadaDeviceHuawei P30 proOperating SystemAndroid version 10 My IssueSpotify has been giving issues in many areas for me lately. It started with not being able to connect to any kind of speaker such as a Sonos, Google home mini, Goo...

  • Newbie
  • Plan Premium Country Canada Device Huawei P30 pro Operating System Android version 10   My Issue Spotify has been giving issues in many areas for me lately. It started with not being a...
  • hbgoode
  • Visitor
  • 1276 Views
  • 3 replies
  • 2 likes
  • 1276 Views
  • 3 replies
  • 2 likes

Superuser Contribution Using Spotify via Sky Q on TV

When at home, I use Spotify Via Amazon Alexa most times, but I have recently connected a very nice speaker system to my Panasonic TV which has great sound, so I have started using Spotify via the TV.I have Sky Q, so I access Spotify via the Apps menu...

  • Casual Listener
  • When at home, I use Spotify Via Amazon Alexa most times, but I have recently connected a very nice speaker system to my Panasonic TV which has great sound, so I have started using Spotify via the TV....
  • 6_err-260pegx
  • Newbie
  • 12392 Views
  • 16 replies
  • 0 likes
  • 12392 Views
  • 16 replies
  • 0 likes

Superuser Contribution Volume ducks randomly on wired streamers

PlanPremiumCountryCanadaDeviceSamsung phone ---> Wired streamersOperating SystemAndroid current revisionMy Question or IssueWhen wired devices have been selected and playing, the volume may randomly reduce in level, or may briefly stop and restart. A...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung phone ---> Wired streamers Operating System Android current revision My Question or Issue When wired devices have been selected and playing, the...
  • MihailY
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • streamer
    volume ducks
  • 307 Views
  • 1 replies
  • 0 likes