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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847035 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847035 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16163 Views
  • 3 replies
  • 0 likes
  • 16163 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android Audio Wireless Audio skipping

PlanFreeDeviceSamsung A52s 5GOperating SystemAndroid 11My Question or IssueI have a Samsung A52s 5G with Android 11 and i'm using Android Auto wirelessly on a Kia Infotainment.The problem is that I get random mini skips (like old scratched CD), a cou...

  • Casual Listener
  •   Plan Free Device Samsung A52s 5G Operating System Android 11 My Question or Issue I have a Samsung A52s 5G with Android 11 and i'm using Android Auto wirelessly on a Kia Infotainment. ...
  • Novy
  • Moderator
  • 639 Views
  • 3 replies
  • 0 likes
  • 639 Views
  • 3 replies
  • 0 likes

Solved!! Ads during music on Premium trial

I just signed up for the free trial on Spotify Premium. Why am I still getting ads during music playback? Samsung Galaxy S21 Ultra 5GSpotify 8.6.62.1029Android 11 Samsung Galaxy Tab S7Spotify 8.6.58.994Android 11

  • Visitor
  • I just signed up for the free trial on Spotify Premium. Why am I still getting ads during music playback?   Samsung Galaxy S21 Ultra 5G Spotify 8.6.62.1029 Android 11   Samsung Galaxy...
  • user-removed
  • Not applicable
  • 386 Views
  • 2 replies
  • 1 likes
  • 386 Views
  • 2 replies
  • 1 likes

Superuser Contribution black player in the notification bar

Black square Spotify player in the notification bar. I don't know how to fix this, help! The stop and play buttons work, but they are bad. They are not even visible. And the player disappears all the time after 5 minutes. PlanPremiumCountryRussiaDevi...

  • Newbie
  • Black square Spotify player in the notification bar. I don't know how to fix this, help! The stop and play buttons work, but they are bad. They are not even visible. And the player disappears all the...
  • Alex
  • Moderator
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Entire playlists are now greyed out when I am using connect, wifi or data, on android devices

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 1763 Views
  • 27 replies
  • 0 likes
  • 1763 Views
  • 27 replies
  • 0 likes

Superuser Contribution Downloaded songs redownload

PlanPremiumCountryNew Zealand Device(iPhone 7Operating System(iOS 11.4)Most of my downloaded songs recently were removed and then redownloaded. This is really annoying and shouldn't happen. I have seen posts back to 2013 saying they have the same pro...

  • Regular
  • Plan Premium Country New Zealand    Device (iPhone 7 Operating System (iOS 11.4) Most of my downloaded songs recently were removed and then redownloaded.  This is really annoy...
  • Alex
  • Moderator
  • 2585 Views
  • 10 replies
  • 4 likes
  • 2585 Views
  • 10 replies
  • 4 likes

Superuser Contribution shuffle, where are you!?

Hi I have the Galaxy Watch 4. I'm sure I read that the shuffle function for offline music has now been rolled out but I cannot see the option anywhere on my watch. Any ideas? Thanks

  • Casual Listener
  • Hi   I have the Galaxy Watch 4. I'm sure I read that the shuffle function for offline music has now been rolled out but I cannot see the option anywhere on my watch.    Any ideas? ...
  • Novy
  • Moderator
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Superuser Contribution High data usage without Spotify on and library disapear

PlanPremiumCountryCanadaDeviceSamsung S8+Operating SystemAndroid My Question or IssueLast month Spotify use 17.8 gig and the first 7 days of this month it's already at 3.76 gig. My settings are set for wifi download only and I have my personal librar...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung S8+ Operating System Android   My Question or Issue Last month Spotify use 17.8 gig and the first 7 days of this month it's already at 3.76 g...
  • Jeremy
  • Spotify
  • 297 Views
  • 5 replies
  • 0 likes
  • 297 Views
  • 5 replies
  • 0 likes

Superuser Contribution App showing title of one same song

PlanPremiumCountryHungaryíDeviceSamsung Galaxy Note 9 My Question or IssueHi folks, interesting issue here. It appears when I close the spotify app and reopen it. After I open the app, the part of the screen that is supposed to show the title of the ...

  • Newbie
  • Plan Premium Country Hungaryí Device Samsung Galaxy Note 9     My Question or Issue Hi folks, interesting issue here. It appears when I close the spotify app and reopen it. After I...
  • Gwen5
  • Newbie
  • 3377 Views
  • 12 replies
  • 3 likes
  • 3377 Views
  • 12 replies
  • 3 likes

Solved!!Superuser Contribution No import button on Android device.

PlanPremiumCountryGermanyDeviceHuawei Mate 20 proOperating SystemAndroid My Question or IssueI don't have the option of importing my own music on my Huawei Mate 20 pro. My friend has a button called " add your own music from this device". I can't fin...

  • Newbie
  •   Plan Premium Country Germany Device Huawei Mate 20 pro Operating System Android   My Question or Issue I don't have the option of importing my own music on my Huawei Mate 20 pr...
  • MafeG
  • Spotify Legend
  • 1169 Views
  • 5 replies
  • 2 likes
  • 1169 Views
  • 5 replies
  • 2 likes

Superuser Contribution Queueing From Within a Filtered Playlist Changes Song list

The problem hapens in the following order: - Start playing from within a playlist- Filter within the playlist (such as typing an artist name)- Queue a song from within the filtered list Now, after the song is done, instead of playing from the full li...

  • Casual Listener
  •   The problem hapens in the following order:   - Start playing from within a playlist - Filter within the playlist (such as typing an artist name) - Queue a song from within the filter...
  • Alex
  • Moderator
  • 521 Views
  • 6 replies
  • 0 likes
  • 521 Views
  • 6 replies
  • 0 likes

Spotify App is redownloading the library every day

Hi guys, i found the corresponding thread from 2019 which was immediately closed. The app is re downloading the entire library every single day when I´m in my WiFi. Any solutions to this? (I am using a Huawei, up to date Android) Thanks.

  • Newbie
  • Hi guys,   i found the corresponding thread from 2019 which was immediately closed.   The app is re downloading the entire library every single day when I´m in my WiFi.  &nbs...
  • Amayy
  • Rising Star 4
  • 259 Views
  • 1 replies
  • 0 likes
  • Android
  • 259 Views
  • 1 replies
  • 0 likes

[Android][Browse] Offline songs wrong order

I am a premium user with a galaxy s7.Albums I have downloaded only play in order when I am online.If I try select an album offline a few of the first songs don't show up, scrolling down doesn't get rid of the artwork and songs that show up are often ...

  • Visitor
  • I am a premium user with a galaxy s7. Albums I have downloaded only play in order when I am online. If I try select an album offline a few of the first songs don't show up, scrolling down doesn't g...
  • Amayy
  • Rising Star 4
  • 756 Views
  • 1 replies
  • 0 likes
  • Android
    Browse
  • 756 Views
  • 1 replies
  • 0 likes

[Android][Other] How can I fix the App stopping part way through songs?

About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with other apps.

  • Newbie
  • About 40 ish seconds into a song the app stops the song (not pause, but stop). I'd like to fix it. I've tried updating and reinstalling the app. I'm on an Android phone and it isn't happening with ot...
  • Amayy
  • Rising Star 4
  • 296 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 296 Views
  • 1 replies
  • 0 likes

App keeps crashing by adding songs to playlists

I already did a fabric reset on my phone and Spotify keeps crashing after adding songs to playlists several times. I closed the app and the music kept playing. I wasn't able to pause via notif and reopen the app. Even after cleaning the system the mu...

  • Casual Listener
  • I already did a fabric reset on my phone and Spotify keeps crashing after adding songs to playlists several times. I closed the app and the music kept playing. I wasn't able to pause via notif and re...
  • Amayy
  • Rising Star 4
  • 353 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upper screen area cut off on monoceiver (car device)

My Question or Issue With the Spotify app, the upper screen area is always cut off on the monoceiver (car device).In the screenshots you can see:-The Gerärt has no HW buttons, but there is a "device specific bar" on the top of the screen.-Other apps ...

PXL_20210909_112257050.jpg PXL_20210909_112307530.jpg PXL_20210909_112236205.MP.jpg
  • Casual Listener
  • My Question or Issue   With the Spotify app, the upper screen area is always cut off on the monoceiver (car device). In the screenshots you can see: -The Gerärt has no HW buttons, but there ...
  • MafeG
  • Spotify Legend
  • 358 Views
  • 6 replies
  • 0 likes
  • 358 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music stops on lockscreen

Music Stops on note9 lockscreen. The app is not being optimized, nor is background data disable. Only spotify has this problem.

  • Visitor
  • Music Stops on note9 lockscreen. The app is not being optimized, nor is background data disable. Only spotify has this problem.
  • MafeG
  • Spotify Legend
  • 378 Views
  • 9 replies
  • 0 likes
  • 378 Views
  • 9 replies
  • 0 likes

Superuser Contribution [Android][Playlists] Manual Blacklist

At the moment, users cannot view which songs/artists they've chosen to blacklist.Blacklists also expire, meaning if I don't like a certain group & I tell you, after a year I'll have to reblacklist that group again.Besides, the feature of blacklisting...

  • Casual Listener
  • At the moment, users cannot view which songs/artists they've chosen to blacklist. Blacklists also expire, meaning if I don't like a certain group & I tell you, after a year I'll have to reblackl...
  • MafeG
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 1 likes
  • Android
    Playlists
  • 257 Views
  • 1 replies
  • 1 likes

License keeps expiring

Hi For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline has expired. I've connected my phone to my wifi to re-obtain the lic...

  • Music Fan
  • Hi 🙂   For the last week or so every time I open the app to listen offline, none of my tracks are available to play. When I go to settings, it informs me that my license to play offline h...
  • 5kidsmom61
  • Visitor
  • 539 Views
  • 4 replies
  • 2 likes
  • 539 Views
  • 4 replies
  • 2 likes

Strange Mobile Issue

I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my account like it's new even though it seems to know...

  • Newbie
  • I've had this recent issue on my phone (no other device) where I can't access my playlists unless they're in the home tab. My liked songs are gone, and music refuses to play. It's kind of treating my...
  • Amayy
  • Rising Star 4
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Re: "Missing Playlist" when clicking on "Go to Song Radio"

OnePlus 9 device, was just able to do song radios until about ten minutes ago

  • Newbie
  • OnePlus 9 device, was just able to do song radios until about ten minutes ago 
  • Amayy
  • Rising Star 4
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes