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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6310 Views

0 replies

7 likes

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Superuser Contribution Video on podcasts has stopped working

I usually listen and watch the always sunny podcast on Spotify. But the video aspect doesn't work anymore.

Visitor

I usually listen and watch the always sunny podcast on Spotify. But the video aspect doesn't work anymore.

OddArachnid

Newbie

24436 Views

49 replies

22 likes

  • 24436 Views
  • 49 replies
  • 22 likes

Superuser Contribution liked titles playlist play songs that i haven't liked why ?

in the playlist : liked titles, there is only harddcore and metal and for some unknown reason there are songs like french rap and/or hip-hop that play instead of my liked songs, like why ??? i'm a free user, is it to make me buy the subscription or w...

Visitor

in the playlist : liked titles, there is only harddcore and metal and for some unknown reason there are songs like french rap and/or hip-hop that play instead of my liked songs, like why ??? i'm a fr...

AlejaR

Moderator

246 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Unwanted added songs to my playlist

Spotify adds a lot of songs to my playlist that play most of the time instead of my songs.I dont like any of the songs they add. How can I stop this ?

Casual Listener

Spotify adds a lot of songs to my playlist that play most of the time instead of my songs.I dont like any of the songs they add. How can I stop this ?

Eni

Moderator

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
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Superuser Contribution Spotify only plays a few songs of a playlist after reboot Win/Android app

I have a big playlist that I always add songs to and play almost everytime I use Spotify. I keep running into a strange bug for both the Windows and Android app: I play the playlist, shut down the app on either of the platforms and after I restart Sp...

Casual Listener

I have a big playlist that I always add songs to and play almost everytime I use Spotify. I keep running into a strange bug for both the Windows and Android app: I play the playlist, shut down the ap...

Lyubka

Moderator

845 Views

1 replies

0 likes

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Superuser Contribution Spotify get log out automatically every morning and download songs deletes

I downloaded songs in night. In Morning i open spotify offline. My all downloads were deleted and ask me for log in

Visitor

I downloaded songs in night. In Morning i open spotify offline. My all downloads were deleted and ask me for log in

Joan

Moderator

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Problem with interface in android app

I can't see Logos like forward and backward on my app

Visitor

I can't see Logos like forward and backward on my app

Prague

Community Legend

483 Views

1 replies

1 likes

  • 483 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is curently set to ofline

On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did something, but i'm back home and it still doesn't work. P...

Visitor

On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did someth...

OscarDC

Moderator

230 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution App constantly shuts down or just stops playing.

I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.

Visitor

I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.

Dian

Spotify Legend

284 Views

1 replies

1 likes

  • 284 Views
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  • 1 likes

Solved!!Superuser Contribution Lyrics translation

I have known recently that there are translations of the lyrics and i wanna know what can i do to do that.And i guess this isnt available in windows at the moment but in android how do u do it?

Newbie

I have known recently that there are translations of the lyrics and i wanna know what can i do to do that. And i guess this isnt available in windows at the moment but in android how do u do it?

iiztoaster

Visitor

109137 Views

36 replies

9 likes

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  • 36 replies
  • 9 likes

Solved!!Superuser Contribution in my phone only appear that i habe551 liked songs, i have2389 in reality

i reset my phone when it started in the spotify app i was logout i logg in again and only show that i have 551 liked songs, i have 2389 actually, and in the spotify on the browser that problem didnt show

Casual Listener

i reset my phone when it started in the spotify app i was logout i logg in again and only show that i have 551 liked songs, i have 2389 actually, and in the spotify on the browser that problem didnt ...

AndresRuizJaime

Casual Listener

338 Views

2 replies

1 likes

  • 338 Views
  • 2 replies
  • 1 likes

Superuser Contribution DJ button not working after weeks of use

PlanPremiumCountryUSADeviceGalaxy S22 Ultra My Question or IssueAfter weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the DJ button the screen goes grey as if it's pulling up, and then nothing h...

Newbie

Plan Premium Country USA Device Galaxy S22 Ultra   My Question or Issue After weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the ...

Alex

Spotify Legend

374 Views

1 replies

0 likes

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Superuser Contribution I have playlist I cant acess or even see but I know it exist

My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work

Newbie

My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work

Alex

Spotify Legend

187 Views

1 replies

0 likes

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Superuser Contribution My music just randomly stops then I need to restart the song

I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.

Visitor

I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.

Dian

Spotify Legend

187 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Smart shuffle

PlanPremiumCountryBrazilDeviceRedmi note 8Operating SystemAndroid 10 My Question or IssueI noticed that I don't have smart shuffle on my app, uninstalled and installed Spotify multiple times with no success, I also tapped and pressed the shuffle icon...

Newbie

  Plan Premium Country Brazil Device Redmi note 8 Operating System Android 10   My Question or Issue I noticed that I don't have smart shuffle on my app, uninstalled and installe...

Dian

Spotify Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

[Samsung TV app] Not all songs from playlist is showing, since 2023-04-11 app update

PlanPremiumCountryFinlandDeviceSamsung TV (Q9FNAT)Operating SystemTizen My Question or IssueI can't see the latest songs added to my playlists on my TV anymore. I have not counted the exact number of songs that are visible, but from a playlist with a...

Newbie

Plan Premium Country Finland Device Samsung TV (Q9FNAT) Operating System Tizen   My Question or Issue I can't see the latest songs added to my playlists on my TV anymore. I have not co...

351 Views

0 replies

0 likes

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Superuser Contribution Weird behavior while playing music

Hi. Since seveal days I have some problems with Spotify. At the moment a song is playing which is actually the next one in the playlist. But the player still shows the last played song at 3:53 of 4:33. It also happens that the player counts the time ...

Regular

Hi. Since seveal days I have some problems with Spotify. At the moment a song is playing which is actually the next one in the playlist. But the player still shows the last played song at 3:53 of 4:3...

MihailY

Moderator

1661 Views

14 replies

1 likes

  • 1661 Views
  • 14 replies
  • 1 likes

Superuser Contribution Dowloand

Não consigo baixar musicas em outros dispositivos, pois fala que já atingi o total de dowloand em outros dispositivos, mas ja excluí tudo nos outros.

Newbie

Não consigo baixar musicas em outros dispositivos, pois fala que já atingi o total de dowloand em outros dispositivos, mas ja excluí tudo nos outros.

OscarDC

Moderator

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes