Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201515 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545737 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453386 Views
571 replies
38 likes
Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seconds. This used to work fine but started happening i...
Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seco...
Casual Listener
822 Views
4 replies
0 likes
DeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueThis is an issue I have resolved today and am going to explain what the issue is and how to potentially resolve it on your end as well. Lately I have noticed that the notification on...
Device Samsung Galaxy S10 Operating System Android My Question or Issue This is an issue I have resolved today and am going to explain what the issue is and how to potentially resolve it...
Casual Listener
3419 Views
4 replies
3 likes
Music keeps stopping mid song. Will only start if I go back into app and perform any action. ( Pause then play, restart song, etc). At times it won't even play one complete songPlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Qu...
Music keeps stopping mid song. Will only start if I go back into app and perform any action. ( Pause then play, restart song, etc). At times it won't even play one complete song Plan Premium Count...
Moderator
6608 Views
20 replies
0 likes
App won't respond to commands from notification banner and headphones, can't pause, resume or switch songs. The only way to get it to work is to force stop the application and restart it, then it works until the screen is locked or the app is cleared...
App won't respond to commands from notification banner and headphones, can't pause, resume or switch songs. The only way to get it to work is to force stop the application and restart it, then it wor...
Moderator
464 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGoogle Pixel 4A XLOperating SystemAndroid 13 My Question or IssueHello, I cannot add local files (mp3s) to queue on Android. It works on PC, but not on Android. I can see and play the local files, but I cannot add them to q...
Plan Premium Country USA Device Google Pixel 4A XL Operating System Android 13 My Question or Issue Hello, I cannot add local files (mp3s) to queue on Android. It works on PC...
Moderator
3470 Views
13 replies
1 likes
I use a Google Pixel 3a, and I can't use my spotify with mobile data... Only wifi. And this started three days ago
I use a Google Pixel 3a, and I can't use my spotify with mobile data... Only wifi. And this started three days ago
Moderator
1241 Views
1 replies
0 likes
Plan: PremiumCountry: PortugalDevice: Samsung S21+Operating System: Android My Question or IssueHi, my Android Auto has suddenly started crashing. It was working but not just stops during the first song. I've tried clearing the cache but to no avail....
Plan: Premium Country: Portugal Device: Samsung S21+ Operating System: Android My Question or Issue Hi, my Android Auto has suddenly started crashing. It was working but not just stops d...
Moderator
3648 Views
7 replies
1 likes
Plan PremiumDevice Samsung Galaxy S10+Operating System AndroidKeeping the screen on during play is definitely a much needed option.In the past, this was needed enough to keep the phone on my desk for instance so I could glance and see the artist/song...
Plan Premium Device Samsung Galaxy S10+ Operating System Android Keeping the screen on during play is definitely a much needed option. In the past, this was needed enough to keep...
Regular
23137 Views
8 replies
8 likes
PlanPremiumCountryCanadaOperating SystemAndroid v14 Hey Spotify, For the past 4 days, I've been unable to load albums on my phone. When I click an album it gets stuck on the black loading screen (see attachments). I have cleared my cache and re-insta...
Plan Premium Country Canada Operating System Android v14 Hey Spotify, For the past 4 days, I've been unable to load albums on my phone. When I click an album it ge...
Moderator
471 Views
1 replies
0 likes
When you choose to share a song, the app pops up a little share menu, and it does a bounce animation. This animation does nothing but make this menu harder to use. You have to wait until it finishes to be able to select any of the options, which is s...
When you choose to share a song, the app pops up a little share menu, and it does a bounce animation. This animation does nothing but make this menu harder to use. You have to wait until it finishes ...
Moderator
992 Views
3 replies
0 likes
Varför stoppa spotify inte när en audiobok är **bleep**, oavbruten uppspelning är av och Automix är också avstängd?PlanPremiumCountrySwedenDeviceSamsung galaxy S20 FE 5GOperating SystemAndroid 13 one UI 5.1 My Question or Issue
Varför stoppa spotify inte när en audiobok är **bleep**, oavbruten uppspelning är av och Automix är också avstängd? Plan Premium Country Sweden Device Samsung galaxy S20 FE 5G Operating System...
Regular
1824 Views
12 replies
0 likes
PlanPremiumCountryCanada DeviceSamsung Galaxy s10+Operating SystemAndroid 10 My Question or Issue
Plan Premium Country Canada Device Samsung Galaxy s10+ Operating System Android 10 My Question or Issue
Moderator
13608 Views
5 replies
0 likes
When running the Spotify application with ARMv8.5 memory tagging enabled, it will open, begin playing and then within 1-3 seconds, crash, with the below error. You will only be able to reproduce this currently on a Google Pixel 8 or Google Pixel 8 Pr...
When running the Spotify application with ARMv8.5 memory tagging enabled, it will open, begin playing and then within 1-3 seconds, crash, with the below error. You will only be able to reproduce this...
Moderator
2161 Views
2 replies
3 likes
Pixel 6 proSetup-Playing Spotify on Android app and connected to Alexa Dot-Viewing song lyrics IssuePhone volume control does not change Alexa Dot volume while viewing Lyrics in FULL-PAGE view. Volume works properly when Lyrics in HALF-PAGE view. App...
Pixel 6 pro Setup -Playing Spotify on Android app and connected to Alexa Dot -Viewing song lyrics Issue Phone volume control does not change Alexa Dot volume while viewing Lyrics in FULL-P...
Moderator
2069 Views
5 replies
0 likes
Why and how does Android and Windows get better features than that of iOS? For example on Android you get to play Playlists in order and not suffer from the smart shuffle nonsense.
Why and how does Android and Windows get better features than that of iOS? For example on Android you get to play Playlists in order and not suffer from the smart shuffle nonsense.
369 Views
0 replies
0 likes
PlanPremiumCountryEspañaDeviceSamsung A54Operating System My Question or IssueHola, quiero descargar música para escuchar sin conexión pero no se donde me va en el teléfono. No tengo SD sería en la memoria del teléfono y en configuración no encuentro...
Plan Premium Country España Device Samsung A54 Operating System My Question or Issue Hola, quiero descargar música para escuchar sin conexión pero no se donde me va en el telé...
Spotify Star
349 Views
1 replies
0 likes
PlanPremiumCountrySpainDeviceZTE Nubia Red Magic 7 16/256Operating SystemAndroid 12My Question or IssueI can't use Spotify.I tried reinstalling, updating, and everything and it just doesn't work.The app says like "Something occured. Try again?" I pre...
Plan Premium Country Spain Device ZTE Nubia Red Magic 7 16/256 Operating System Android 12 My Question or Issue I can't use Spotify. I tried reinstalling, updating, and everything and it ju...
Moderator
1678 Views
6 replies
0 likes
So I'm on a Galaxy S23 and I been a Spotify premium member for quite sometime and one day when i was just listening to my daily liked songs, I realized none of my rap songs were playing. It was always my indie or blues or R&B songs. And i just wanted...
So I'm on a Galaxy S23 and I been a Spotify premium member for quite sometime and one day when i was just listening to my daily liked songs, I realized none of my rap songs were playing. It was alway...
Moderator
787 Views
5 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Moderator
383 Views
1 replies
0 likes
I'm a frequent Spotify premium listener, please help me to enable the weekly premium schemes.
I'm a frequent Spotify premium listener, please help me to enable the weekly premium schemes.
Moderator
439 Views
1 replies
0 likes
