Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5179 Views

0 replies

6 likes

  • 5179 Views
  • 0 replies
  • 6 likes

Superuser Contribution Alarm has endless loading circle when connecting to Spotify library

Premium account (Slovenia) made on an old email account (not with Google authentication)Android 10 (update 2021-01-01) - Android One versionSpotify v.8.6.0.830(native) Clock v6.3.1Simply put, when in the clock app's alarm section I go under Spotify t...

Newbie

Premium account (Slovenia) made on an old email account (not with Google authentication) Android 10 (update 2021-01-01) - Android One version Spotify v.8.6.0.830 (native) Clock v6.3...

mestereaga

Casual Listener

3973 Views

10 replies

0 likes

  • 3973 Views
  • 10 replies
  • 0 likes

[Android] Crash when searching with an invalid URL escape code

Most of the time searching % crashes the app. PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 14 My Question or IssueAny search on Spotify Android that contains an invalid URL escape code crashes the app. This includes the following strings...

Casual Listener

Most of the time searching % crashes the app.   Plan Premium Country USA Device Pixel 7 Operating System Android 14   My Question or Issue Any search on Spotify Android that con...

kupiakos

Casual Listener

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution There is no button to turn off Spotify

There is no way on my galaxy s21 to shut off Spotify. No stop button on app or widget. So out of nowhere Spotify will start blasting into my earbuds if I just barely touch them by mistake. I have to go to settings> spotify> force stop every time I wa...

Visitor

There is no way on my galaxy s21 to shut off Spotify. No stop button on app or widget. So out of nowhere Spotify will start blasting into my earbuds if I just barely touch them by mistake. I have to ...

cantturnitofimgone

Visitor

17002 Views

3 replies

2 likes

  • 17002 Views
  • 3 replies
  • 2 likes

Superuser Contribution Unable to like, add songs to library with Talkback screen reader on Android

Hello,Pixel 6 pro, Android 14, Spotify premium and in Canada.Currently, using the Talkback screen reader it is not possible to like / add a song to my library. The option to do so in the now playing screen or the mini player at the bottom of the scre...

Casual Listener

Hello, Pixel 6 pro, Android 14, Spotify premium and in Canada. Currently, using the Talkback screen reader it is not possible to like / add a song to my library. The option to do so in the now play...

AlejaR

Moderator

441 Views

1 replies

0 likes

accessibility
Android
blind
Library
Talkback
  • 441 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashing in Amazon Kids

I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app.Everything was working fine, until a recent update that ad...

Casual Listener

I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app. E...

HM121

Casual Listener

3508 Views

18 replies

0 likes

  • 3508 Views
  • 18 replies
  • 0 likes

Superuser Contribution I can't able to login

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maria

Moderator

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android auto and bluetooth crashing

Plan: Premium individual Country: Canada Device: Galaxy S23 UltraOperating System: Android 13, One UI 5.1Spotify app version: 8.8.80.599 My Question or Issue Hey! So I've been having this issue fornthe past little bit and it's started getting way too...

Regular

Plan: Premium individual  Country: Canada   Device: Galaxy S23 Ultra Operating System: Android 13, One UI 5.1 Spotify app version: 8.8.80.599   My Quest...

Maria

Moderator

1584 Views

6 replies

0 likes

  • 1584 Views
  • 6 replies
  • 0 likes

Superuser Contribution Search not loading results on Android

PlanPremiumCountryFranceDeviceSamsung Galaxy 52sOperating SystemAndroid I am online, (I checked offline option is not switched on), I can play any song, however, if I go to the "Search" tab nothing is loaded. Just the green circle swirling is there. ...

Visitor

Plan Premium Country France Device Samsung Galaxy 52s Operating System Android   I am online, (I checked offline option is not switched on), I can play any song, however, if I go to the...

Maria

Moderator

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

Canvas

Hey, Im using spotify premium on a Samsung and my canvas cannot be turned on...how do i fix that?

Visitor

Hey, Im using spotify premium on a Samsung and my canvas cannot be turned on...how do i fix that?

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloads not loading offline

PlanPremiumCountryUAE DeviceSamsung s23 feOperating System Android OreoMy Question or IssueI got premium recently and I have lots of downloaded albums , when I go offline and go to Spotify most times the downloaded albums don't load and it keeps load...

Newbie

  Plan Premium Country UAE   Device Samsung s23 fe Operating System  Android Oreo My Question or Issue I got premium recently and I have lots of downloaded albums , whe...

AlejaR

Moderator

731 Views

1 replies

0 likes

  • 731 Views
  • 1 replies
  • 0 likes

What are amazing third party app that make more amazing Spotify?

Hi, i am using Spotify from last 3 year. Its great app for music but i want to know is there any third party app for Android that can make Spotify more amazing.?? Like Surround Music 3D MusicBass Booster /Equalizer3D/8D Music any other feature that c...

Music Fan

Hi, i am using Spotify from last 3 year. Its great app for music but i want to know is there any third party app for Android that can make Spotify more amazing.?? Like   Surround Music  ...

769 Views

0 replies

0 likes

  • 769 Views
  • 0 replies
  • 0 likes

Superuser Contribution Frustrating - Downloaded albums are auto liking/favoriting all songs

PlanPremiumCountryCanadaDeviceSamsung S22 UltraOperating SystemAndroid 13 One UI 5.1 I am often in areas where I have limited network access so I often download albums to try out new artists or ensure I have access to albums I like. I have looked in ...

Visitor

Plan Premium Country Canada Device Samsung S22 Ultra Operating System Android 13 One UI 5.1   I am often in areas where I have limited network access so I often download albums to try o...

Elena

Moderator

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i get my local files back water deleting the playlist

I deleted the local files platlist now I can't get it backPlanPremiumCountryUnited StatesDeviceSamsung S7 tabOperating System? My Question or IssueHow to get back local files after deleting the playlist

Visitor

I deleted the local files platlist now I can't get it back Plan Premium Country United States Device Samsung S7 tab Operating System ?   My Question or Issue How to get back local fil...

Joan

Moderator

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple People Can control this device pop-up occurs twice

When I open the app on my chromebook and play a track the "Multiple-people can control this device" warning/informational pop-up displays twice. I have to click "Got It", Close the device list under it, then there's a second copy of the pop-up, I hav...

Casual Listener

When I open the app on my chromebook and play a track the "Multiple-people can control this device" warning/informational pop-up displays twice. I have to click "Got It", Close the device list under ...

userid1

Regular

3795 Views

25 replies

5 likes

  • 3795 Views
  • 25 replies
  • 5 likes

Superuser Contribution Using the "Liked Songs" playlist immediately crashes, android tablet or android phone in tablet mode

PlanPremiumCountryUSADeviceSamsung Galaxy zFold 4, Samsung Galaxy Tab S7+Operating SystemAndroid 13 My Question or IssueUsing the "Liked Songs" playlist immediately crashes on android tablet or android phone in tablet mode

Visitor

Plan Premium Country USA Device Samsung Galaxy zFold 4, Samsung Galaxy Tab S7+ Operating System Android 13    My Question or Issue Using the "Liked Songs" playlist immediately cra...

Maria

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution app not working

PlanPremiumCountryKazakhstanDeviceLG Smart TV My Question or IssueHelloI tried playing music through my LG tv app and it doesn't work. I've tried turning tv off and on, same with wifi and also tried a different wifi, also tried uninstalling the app b...

Newbie

Plan Premium Country Kazakhstan Device LG Smart TV   My Question or Issue Hello I tried playing music through my LG tv app and it doesn't work. I've tried turning tv off and on, same ...

Lyubka

Moderator

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Any 8D app that supports Spotify, so i can listen in 8D

Hi, everyone hope you will enjoying. I want to know, is there any android app who supports 8D sound with Spotify. So we can listen every song in 8D or 3d quality.

Music Fan

Hi, everyone hope you will enjoying.    I want to know, is there any android app who supports 8D sound with Spotify. So we can listen every song in 8D or 3d quality.    

Eni

Moderator

1417 Views

1 replies

0 likes

  • 1417 Views
  • 1 replies
  • 0 likes

Recommendations/suggestions are absolutely awful.

I've been trying to use this service, but I can't get rid of songs that I REPEATEDLY click do not play again to, so I'm stuck here going around the same 30~50 songs spotify is throwing at me. It's so dumb that in order to teach this algorithm, I basi...

Casual Listener

I've been trying to use this service, but I can't get rid of songs that I REPEATEDLY click do not play again to, so I'm stuck here going around the same 30~50 songs spotify is throwing at me. It's so...

Örny

Visitor

3762 Views

4 replies

15 likes

Radio
  • 3762 Views
  • 4 replies
  • 15 likes

Superuser Contribution Local file access

Why does the Spotify app need access to my photos, in order to access my music? 

Regular

  Why does the Spotify app need access to my photos, in order to access my music?  

Not applicable

606 Views

2 replies

0 likes

  • 606 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify plays the same song over again when connected with Bluetooth

PlanPremiumCountryTurkeyDeviceXiaomi mi maxOperating SystemAndroid 12 My Question or IssueHi allI connect my phone in car with the Bluetooth device with send the music to my car radio. When I push on "next" button if the Bluetooth device to pass the ...

Regular

Plan Premium Country Turkey Device Xiaomi mi max Operating System Android 12   My Question or Issue Hi all I connect my phone in car with the Bluetooth device with send the music to m...

OscarDC

Moderator

2865 Views

7 replies

0 likes

  • 2865 Views
  • 7 replies
  • 0 likes