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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110689 Views

26 replies

3 likes

  • 110689 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222873 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222873 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

579729 Views

79 replies

3 likes

  • 579729 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477485 Views

577 replies

40 likes

Account
Free
  • 477485 Views
  • 577 replies
  • 40 likes

Superuser Contribution Spotify used excessive data

PlanStudent Premium CountryUnited States DeviceXaomi Redmi Note 9S Operating SystemAndroid 10 My Question or IssueSpotify suddenly started using an excessive amount of data for seemingly no reason. I have a mobile plan that allows 5 GB of data a mont...

Casual Listener

Plan Student Premium   Country United States   Device Xaomi Redmi Note 9S   Operating System Android 10   My Question or Issue Spotify suddenly started using an exces...

_qyqi-iyd7pp

Casual Listener

2702 Views

8 replies

0 likes

  • 2702 Views
  • 8 replies
  • 0 likes

Superuser Contribution Bug: Playing from Search text is replacing spaces with + symbols

PlanPremiumCountryUk DeviceSamsung Galaxy A325GOperating SystemAndroid latest My Question or IssueRepro steps:1. Navigate to search2. Type an item and use the suggested search terms e.g. type "People you" and "People You Know" will be suggested as a ...

Regular

Plan Premium Country Uk   Device Samsung Galaxy A325G Operating System Android latest    My Question or Issue Repro steps: 1. Navigate to search 2. Type an item and use th...

primalcharlie

Regular

726 Views

2 replies

0 likes

bug
Search
  • 726 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why do I see a fullscreen ad everytime I open the app?

PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueWhy is there an ad in the app, I have a premium subscription I don't want to see any ads, especially ads that block the use of the app. this ad blocks any inter...

Gig Goer

Plan Premium Country Netherlands Device Samsung S21 Operating System Android   My Question or Issue Why is there an ad in the app, I have a premium subscription I don't want to see any...

Maria

Moderator

2249 Views

6 replies

1 likes

Premium
Subscription
  • 2249 Views
  • 6 replies
  • 1 likes

On my lockscreen spotify freezes on one songs image, why?

I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current song that's playing. This also occurs with the media ...

Visitor

I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current so...

osornios

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

The song covers are not showing on my lock screen

When I tap on the compressed album art it does not display the album cover on the lock screen

Visitor

When I tap on the compressed album art it does not display the album cover on the lock screen

osornios

Spotify Star

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution My AI DJ crashed and won't load ever again

This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tried different devices and networks, they all have th...

Newbie

This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tri...

OscarDC

Moderator

1212 Views

1 replies

0 likes

  • 1212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hard crash when trying to share a song while offline

PlanPremiumCountryAmericaDevicePixel 7Operating SystemAndroid My Question or IssueHaving Spotify in offline mode causes the share button to hard crash the app, requiring reopening it and going online to share.

Visitor

Plan Premium Country America Device Pixel 7 Operating System Android   My Question or Issue Having Spotify in offline mode causes the share button to hard crash the app, requiring reop...

Maria

Moderator

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

LET ALL SPOTIFY USERS HAVE DAYLIST

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why does the message "Restarting App. Won't be long." pop up when I open Spotify on my phone?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy A5Operating SystemAndroid Oreo My Question or IssueWhen I open Spotify on my phone, the message "Restarting App. Won't be long." pops up at bottom of the screen for a few seconds every time, which has b...

Regular

Plan Premium Country Australia Device Samsung Galaxy A5 Operating System Android Oreo   My Question or Issue When I open Spotify on my phone, the message "Restarting App. Won't be...

Joesoe

Visitor

9672 Views

5 replies

0 likes

  • 9672 Views
  • 5 replies
  • 0 likes

Superuser Contribution Re: Spotify takes forever to load and stops

Every single time I try to select a song it pauses for like 15-20 seconds. I've tried uninstalling, clearing the cache, doing both and making sure battery saver is off, nothing works. I know it's not my internet or my phone, as if I instead queue a s...

Casual Listener

Every single time I try to select a song it pauses for like 15-20 seconds. I've tried uninstalling, clearing the cache, doing both and making sure battery saver is off, nothing works. I know it's not...

Susan_GP

Moderator

12439 Views

3 replies

1 likes

  • 12439 Views
  • 3 replies
  • 1 likes

Superuser Contribution Podcast doesn't play next episode

Every time I finish a podcast episode it plays the previous episode next

Visitor

Every time I finish a podcast episode it plays the previous episode next

Ivelina

Moderator

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Hey Spotify" feature can't be enabled, asks to check permissions, has permissions already.

PlanPremiumCountryUSADeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 11 My Question or IssueI've bee trying to use the "Hey Spotify" feature but the option to enable it is not in the in-app settings.The only optioms available are "Microphone perm...

Newbie

Plan Premium Country USA Device Samsung Galaxy S20+ 5G Operating System Android 11   My Question or Issue I've bee  trying to use the "Hey Spotify" feature but the option to enabl...

shivkitty

Casual Listener

6823 Views

3 replies

0 likes

  • 6823 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stops playing on chromecast when I leave the home

PlanPremiumCountryDenmark DevicePixel 6aOperating SystemAndroid 14 My Question or IssueWhen I leave the home spotify stops playing on chromecast and starts playing on my phone in my pocket. This started a few days ago and have never been an issue bef...

Newbie

    Plan Premium Country Denmark  Device Pixel 6a Operating System Android 14   My Question or Issue When I leave the home spotify stops playing on chromecast and star...

Susan_GP

Moderator

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to delete my Spotify account

I have made my accounts by using same username but I cannot login into account which I want and I don't know the password that is the main issue

Visitor

I have made my accounts by using same username but I cannot login into account which I want and I don't know the password that is the main issue

Susan_GP

Moderator

1175 Views

1 replies

1 likes

  • 1175 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify doesn't play any songs from any playlist. How to solve it?

At this morning i opened spotify to enjoy some tracks but when i opened Playlist with liked songs, There was written the letter "Your liked tracks will appear here". Other Playlists don't work too. In settings i turned on the function that makes me a...

Visitor

At this morning i opened spotify to enjoy some tracks but when i opened Playlist with liked songs, There was written the letter "Your liked tracks will appear here". Other Playlists don't work too. I...

Yordan

Moderator

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download songs after verifying my age

I am subscribed to premium but after verifying my age the download button seemed to have disappeared. Any help would be greatly appreciated.

Visitor

I am subscribed to premium but after verifying my age the download button seemed to have disappeared. Any help would be greatly appreciated.

Ivelina

Moderator

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Ads in premium playback

I have a premium subscription but see popup ads in the app when starting. Is this intentional behavior?

Visitor

I have a premium subscription but see popup ads in the app when starting. Is this intentional behavior?

Noah

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs restart when phone turns around

Every time I turn my phone around, doesn't matter if from horizontal to vertical or the other way around, the song I'm currently listening to starts again. Please help me.PlanPremiumCountrySlovakia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late ...

Visitor

Every time I turn my phone around, doesn't matter if from horizontal to vertical or the other way around, the song I'm currently listening to starts again. Please help me. Plan Premium Country Sl...

MartinT

Spotify Legend

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes