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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1144 Views

0 replies

4 likes

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  • 4 likes

Superuser Contribution Reversed playlist order on tv and google nest

When I open my playlist on the spotify app on my google nest or my samsung tv it always reverses the order of the playlist and start with the oldest song. I want to play the latest added song on that playlist first.I already sorted the playlist to ne...

Casual Listener

When I open my playlist on the spotify app on my google nest or my samsung tv it always reverses the order of the playlist and start with the oldest song. I want to play the latest added song on that...

Joan

Moderator

1370 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution My downloaded music is automatically getting played in spotify.

When i am out of network, i prefer playing the downloaded music in my mobile (not from spotify) but it automatically gets opened in spotify, and because there's no internet , i am unable to play music even when its downloaded . Its frustrating.

Casual Listener

When i am out of network, i prefer playing the downloaded music in my mobile (not from spotify) but it automatically gets opened in spotify, and because there's no internet , i am unable to play musi...

Joan

Moderator

1003 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution When my Spotify alarm goes off on my phone it will not let me turn it off!

I have a few alarms a day that play my Spotify list of songs on my Samsung device, and a week or so ago it started not letting me cut off the alarm by dismissing it, opening up my clock app and trying to cut it off, from my quick menu pulled down fro...

Visitor

I have a few alarms a day that play my Spotify list of songs on my Samsung device, and a week or so ago it started not letting me cut off the alarm by dismissing it, opening up my clock app and tryin...

Jonathanb24

Regular

4611 Views

9 replies

1 likes

  • 4611 Views
  • 9 replies
  • 1 likes

Superuser Contribution Album covers not loading while scrolling

So while scrolling album covers are not loading and the ones that are there disappear when they get out of the screenI attached two pictures that show what i am talking aboutThe pictures with album covers missing are the ones where i have my finger o...

Casual Listener

So while scrolling album covers are not loading and the ones that are there disappear when they get out of the screen I attached two pictures that show what i am talking about The pictures with alb...

Vasil

Moderator

502 Views

3 replies

0 likes

  • 502 Views
  • 3 replies
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Superuser Contribution I can't start my playlist from the first song

I try and start the playlist from the first song and it playing the playlist from where I stopped listening yesterday

Casual Listener

I try and start the playlist from the first song and it playing the playlist from where I stopped listening yesterday

Vasil

Moderator

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
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Wear OS downloads low sound quality [Solved]

[Editing the post because I found the solution] Might be useful to someone like me: 1. Open Spotify app on your Wear OS device2. Swipe left to switch to the library view3. Scroll all the way to the bottom4. Tap "Settings"5. Tap "Audio Quality"6. Scro...

Regular

[Editing the post because I found the solution]   Might be useful to someone like me:   1. Open Spotify app on your Wear OS device 2. Swipe left to switch to the library view 3. Scrol...

641 Views

0 replies

0 likes

Offline
Sound Quality
Wear OS
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Solved!!Superuser Contribution Bottom player bar pop out to full screen from the left

PlanPremiumCountry DevicePixel 8 ProOperating SystemAndroid 14 (build number UD1A.230803.041) My Question or Issue As described in the title, after a recent Spotify update, when taping onto the player bar at the bottom (which is supposed to pop up in...

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Casual Listener

  Plan Premium Country   Device Pixel 8 Pro Operating System Android 14 (build number UD1A.230803.041)   My Question or Issue   As described in the title, after a rece...

FloorChungus

Casual Listener

672 Views

2 replies

0 likes

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Where Did The Heart Button Go And Why?

PlanPremiumCountryUsaDevice(Galaxy flip 3)Operating System(Android.) My Question or IssueWhy is the heart button suddenly gone? Why would you guys get rid of the heart button? That doesn't make any sense. You guys keep changing this app so much. I pa...

Music Fan

Plan Premium Country Usa Device (Galaxy flip 3) Operating System (Android.)   My Question or Issue Why is the heart button suddenly gone?  Why would you guys get rid of the heart ...

bosi

Roadie

1828 Views

3 replies

9 likes

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  • 9 likes

Superuser Contribution Open Spotify in foreground on Google TV (Android 11)

DevicePanasonic Google TVOperating SystemAndroid 11 My Question or IssueHello, is there a way to open Spotify on Google TV always in foreground when i send music to the TV through Google Cast? At this moment when you send music through Google Cast th...

Casual Listener

Device Panasonic Google TV Operating System Android 11   My Question or Issue Hello, is there a way to open Spotify on Google TV always in foreground when i send music to the TV throu...

wirezen

Casual Listener

2094 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Unable to find songs or artist via search

Trying to search for a song/artist in the searchbar sometimes result in empty result.But song can be found via Google and then played via link. Samsung Galaxy S10+Android 12   

Screenshot_20230612_065735_Spotify.jpg Screenshot_20230612_065754_Spotify.jpg

Regular

Trying to search for a song/artist in the searchbar sometimes result in empty result. But song can be found via Google and then played via link.   Samsung Galaxy S10+ Android 12   ...

j_wa

Regular

437 Views

2 replies

1 likes

  • 437 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android] Progress bar not working when playing podcasts. Progress sits on 0 despite podcast playing

PlanPremiumCountryUKDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueToday the progress bar on my Spotify stopped working but only when playing podcasts. When I play a podcast it just sits on 0.00 despite the podcast playing. Th...

Regular

Plan Premium Country UK Device Samsung Galaxy S10 Operating System Android 12   My Question or Issue Today the progress bar on my Spotify stopped working but only when playing podcasts...

Aznkid770

Casual Listener

1560 Views

21 replies

7 likes

  • 1560 Views
  • 21 replies
  • 7 likes

Superuser Contribution spotify simply goes blank in my tablet after hours of not using it..but it is okay on my smartphone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuethe spotify app simply does not appear on my tablet..i use samsung and honor both have same i...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue the spo...

OscarDC

Moderator

409 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify Backup Offline Playlist and Downloaded Musics

We are Premium Spotify users. We create lots of playlists and download lots of musics. If my phone stops working or does not work a feature properly, I should have the ability of backup spotify playlists and musics. I downloaded 8GB music with Spotif...

Newbie

We are Premium Spotify users. We create lots of playlists and download lots of musics. If my phone stops working or does not work a feature properly, I should have the ability of backup spotify playl...

Apg1991

Casual Listener

2711 Views

3 replies

4 likes

  • 2711 Views
  • 3 replies
  • 4 likes

reinstalling spotify

PlanPremiumCountryIndia Device(Samsung Galaxy A31)Operating System(Android) My Question or IssueWould reinstalling spotify delete my liked songs?

Newbie

Plan Premium Country India   Device (Samsung Galaxy A31) Operating System (Android)   My Question or Issue Would reinstalling spotify delete my liked songs?  

Anyk17

Spotify Star

507 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution plus button missing

PlanPremiumCountryUnited statesDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 13 My Question or IssueMy issue is that the plus button is now replaced by the heart and I don't know why they would switch it back to the heart so i was wondering i...

Newbie

Plan Premium Country United states Device Samsung Galaxy S22 Ultra Operating System Android 13   My Question or Issue My issue is that the plus button is now replaced by the heart and ...

holzkohlengrill

Casual Listener

1835 Views

11 replies

8 likes

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  • 11 replies
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Superuser Contribution I can't add nor find the spotify playlist widget, what can I do?

As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?

Visitor

As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?

wjk3

Casual Listener

6996 Views

13 replies

0 likes

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Solved!!Superuser Contribution Explore your genres suddenly gone

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 10 ProOperating SystemAndroid My Question or IssueHello, I had the „Explore your genres“ feature via the Android app when I opened the search. Now the feature has suddenly disappeared. I am aware that ...

Gig Goer

Plan Premium Country Germany Device Xiaomi Redmi Note 10 Pro Operating System Android   My Question or Issue Hello,   I had the „Explore your genres“ feature via the Android app...

Joan

Moderator

831 Views

1 replies

0 likes

  • 831 Views
  • 1 replies
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