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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4172 Views

0 replies

6 likes

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Superuser Contribution 504 gateway timeout

I tried to renew my subcription but i can't because it says the 504 error code in android application

Visitor

I tried to renew my subcription but i can't because it says the 504 error code in android application

Maria

Moderator

1718 Views

1 replies

0 likes

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Superuser Contribution Spotify constantly crashes with mobile game apps

I recently updated my plan to Premium Duo and have been having issues using Spotify on my phone lately. I usually listen to my playlists when playing mobile games like Pokemon GO, so I turn off the in game music and sounds effects, but lately I have ...

Casual Listener

I recently updated my plan to Premium Duo and have been having issues using Spotify on my phone lately. I usually listen to my playlists when playing mobile games like Pokemon GO, so I turn off the i...

ericlazarus

Newbie

4396 Views

4 replies

2 likes

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  • 4 replies
  • 2 likes

Superuser Contribution Bass Boost Pre-Set Missing

PlanPremiumCountryCanadaDeviceSamsung Galaxy 21Operating SystemAndroid My Question or IssueBass boost pre-set not available since last spotify app update. Tried manually adjusting the equilizer but the sound is drastically different than before. Is t...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy 21 Operating System Android   My Question or Issue Bass boost pre-set not available since last spotify app update. Tried manually adju...

Elena

Moderator

453 Views

3 replies

0 likes

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  • 3 replies
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App Not Loading

PlanPremium CountryUnited States DeviceSamsung Galaxy A23Operating SystemAndroid 13 My Question or IssueMy app has not been loading on my phone. I can clear the data and get into the app and successfully log in, but after that it just slowly loads th...

Casual Listener

Plan Premium  Country United States  Device Samsung Galaxy A23 Operating System Android 13   My Question or Issue My app has not been loading on my phone. I can clear the dat...

Allison24

Casual Listener

311 Views

1 replies

0 likes

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Solved!!Superuser Contribution App isn't compatible with your device

PlanFree/PremiumCountryCanada DeviceSamsung s22+ (2022)Operating SystemAndroid 13 My Question or IssueThe spotify app became unavailable on my device: there is an issue in play store " your device isn't compatible with this version " . I tried to rei...

Newbie

Plan Free/Premium Country Canada  Device Samsung s22+ (2022) Operating System Android 13   My Question or Issue The spotify app became unavailable on my device: there is an issue ...

Maria

Moderator

4901 Views

5 replies

0 likes

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The heart button is gone

PlanPaying customerCountrySweDeviceSamsung S21Operating SystemAndroid My Question or IssueThe heart button on the now-playing view is gone.It is replaced a plus button with unclear function. It DOES NOT add the song to the liked songs as the help des...

Roadie

Plan Paying customer Country Swe Device Samsung S21 Operating System Android   My Question or Issue The heart button on the now-playing view is gone. It is replaced a plus button with...

Anyk17

Spotify Star

875 Views

1 replies

3 likes

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Superuser Contribution Empieza a reproducir música sin estar la app abierta

La aplicación se abre sola. Y reproduce música. Cuando estoy escuchando un audio en WhatsApp, o cuando estoy en tiktok, o simplemente durmiendo. Empieza a sonar la música. Usualmente la app ni siquiera está en segundo plano. Porque al dejar de usarla...

Newbie

La aplicación se abre sola. Y reproduce música. Cuando estoy escuchando un audio en WhatsApp, o cuando estoy en tiktok, o simplemente durmiendo. Empieza a sonar la música. Usualmente la app ni siquie...

Joan

Moderator

4665 Views

1 replies

0 likes

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Superuser Contribution [Bug][Watch] Playlists in folders do not appear on watch app

PlanPremiumCountryCanadaDeviceSamsung Galaxy Watch4 (Classic)Operating SystemWearOS 3 My Question or IssueNone of my playlists that are located within folders are showing up at all on my watch under My Library. I only see the few playlists that are l...

Music Fan

  Plan Premium Country Canada Device Samsung Galaxy Watch4 (Classic) Operating System WearOS 3   My Question or Issue None of my playlists that are located within folders are sho...

waxlyrical

Casual Listener

2324 Views

6 replies

8 likes

folders
Playlists
watch
WearOS
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Superuser Contribution dynamic islnd

Hi everybody. Yesterday I figured out something so interesting. After I played music I saw dynamic island top of my phone and my phone is Xiaomi . But now I can't turn it on again an d I don't now how is abled yesterday

Casual Listener

Hi everybody. Yesterday I figured out something so interesting. After I played music I saw dynamic island top of my phone and my phone is Xiaomi . But now I can't turn it on again an d I don't now ho...

MihailY

Moderator

1632 Views

1 replies

0 likes

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Superuser Contribution Spotify radio not sticking to order

When I select a song in the android app (Samsung S10), I choose go to song radia. The radio then comes up with a list of songs. As I play the list, random songs are played and not those in the playlist created. In addition, If I am listening on the S...

Newbie

When I select a song in the android app (Samsung S10), I choose go to song radia. The radio then comes up with a list of songs. As I play the list, random songs are played and not those in the playli...

Joan

Moderator

973 Views

7 replies

0 likes

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  • 7 replies
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Superuser Contribution Download songs

How to download songs for offline listening

Visitor

How to download songs for offline listening

Sohaibahmadu

Music Fan

401 Views

2 replies

0 likes

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Solved!! My Spotify crash when I try to use search button

Hope everyone will bhe fine. When i try to search any songs in my Spotify, app crash ans and it show error that is "App is crashed etc" . I clear data and cache. At last i un-installed the app and download new one but same situation. Anybody know the...

Music Fan

Hope everyone will bhe fine.    When i try to search any songs in my Spotify, app crash ans and it show error that is "App is crashed etc" . I clear data and cache. At last i un-installed...

Sohaibahmadu

Music Fan

663 Views

1 replies

0 likes

Android App Crash
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Superuser Contribution Login failed when trying this from Xoro HMT 200

PlanSpotify Premium FamilyCountryGermanyDeviceXoro HMT 200Operating SystemAndroid 4.4.2 My Question or IssueI have not been able to log in to Spotify for several weeks. The error message is: Spotify Premium Account required.
I have one. However, I hav...

Casual Listener

  Plan Spotify Premium Family Country Germany Device Xoro HMT 200 Operating System Android 4.4.2   My Question or Issue I have not been able to log in to Spotify for several week...

mrcfba

Visitor

520 Views

2 replies

0 likes

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Superuser Contribution Automatically logged onto an account not belonging to me.

PlanPremiumCountrySwedenDeviceSamsung Galaxy Z Flip 5Operating SystemAndroid Tiramisu (version 13). My Question or IssueDownloaded and opened Spotify on my newly acquired phone. To my surprise I didn't need to log in, but was already logged in on an ...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy Z Flip 5 Operating System Android Tiramisu (version 13).   My Question or Issue Downloaded and opened Spotify on my newly acquired ph...

Elena

Moderator

356 Views

1 replies

0 likes

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Superuser Contribution Lock Screen Now Playing Cover Art Incorrect (Android)

PlanPremiumCountryUSAOperating SystemAndroid 12My Question or IssueThe Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the song it played previously. I have tried reinstalling Spoitfy mul...

Visitor

Plan Premium Country USA Operating System Android 12 My Question or Issue The Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the...

Elena

Moderator

316 Views

1 replies

0 likes

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Update question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue After the last update which I really didn't like I have turned off auto updates... however I...

Music Fan

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Maxim

Spotify Star

316 Views

1 replies

0 likes

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Volume issue with Bose SoundTouch

PlanPremiumCountryFinlandDeviceOnePlus 7 Pro Operating SystemAndroid 10 My Question or IssueI am facing volume adjusting issue when I have played music from Spotify with my Bose SoundTouch 20 speaker using Bose soundtouch app, and then later playing ...

Visitor

Plan Premium Country Finland Device OnePlus 7 Pro  Operating System Android 10   My Question or Issue I am facing volume adjusting issue when I have played music from Spotify with...

listener6000

Visitor

2787 Views

3 replies

4 likes

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Superuser Contribution Foreign language ads on Spotify

PlanFreeCountryFinland DeviceOnePlus 8TOperating SystemAndroid 13 My Question or Issue I've been getting Spanish ads every now and then on my device. Mostly it's correctly in Finnish, but every maybe four or five ad breaks are suddenly Spanish. (the ...

Newbie

Plan Free Country Finland  Device OnePlus 8T Operating System Android 13   My Question or Issue   I've been getting Spanish ads every now and then on my device. Mostly it's ...

PeruSpot

Casual Listener

1095 Views

3 replies

0 likes

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Why are my canvas blocked. I can't find where to turned it on.

I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.

Visitor

I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.

Maxim

Spotify Star

415 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Offline mode toggle in android pull down menu is missing

As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way to change to offline mode for a brief periode (e.g. When someone at home started listening Spotify on Google home or when on a train...

Regular

As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way  to change to offline mode for a brief periode (e.g. When someone at home st...

Mathewjg01

Visitor

22386 Views

46 replies

70 likes

Android
button
  • 22386 Views
  • 46 replies
  • 70 likes