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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Superuser Contribution Dowloand

Não consigo baixar musicas em outros dispositivos, pois fala que já atingi o total de dowloand em outros dispositivos, mas ja excluí tudo nos outros.

  • Visitor
  • Não consigo baixar musicas em outros dispositivos, pois fala que já atingi o total de dowloand em outros dispositivos, mas ja excluí tudo nos outros.
  • OscarDC
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution KEF LSX wifi speakers no more detected

None of the below information is required. PlanPremium Spotify 8.5.1.734CountryFranceDeviceSamsung A8Operating SystemAndroid 8.0.0 My Question or Issuehi allI have a KEF LSX wifi speakers that worked like a charm with Spotify ... Till last Spotify up...

  • Newbie
  • None of the below information is required.  Plan Premium Spotify 8.5.1.734 Country France Device Samsung A8 Operating System Android 8.0.0   My Question or Issue hi all I have a...
  • Yordan
  • Moderator
  • 13166 Views
  • 11 replies
  • 7 likes
  • Connect wifi kef
  • 13166 Views
  • 11 replies
  • 7 likes

Why couldn't I play songs without the internet? I'm paying premium.

My Spotify seems to be not working when I turn off my internet. All my songs are downloaded and I am paying premium plan. I couldn't even pick any song or click on the next song when wifi is not there.

  • Regular
  • My Spotify seems to be not working when I turn off my internet. All my songs are downloaded and I am paying premium plan. I couldn't even pick any song or click on the next song when wifi is not ther...
  • amblizbo
  • Regular
  • 475 Views
  • 7 replies
  • 0 likes
  • 475 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playlist Shuffle Button changed / not working

PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 FEOperating SystemAndroid 12 My Question or IssueThe shuffle button in playlists has changed. Now theres the button to turn of shuffle next to the original shuffle button. The original one can now als...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S21 FE Operating System Android 12   My Question or Issue The shuffle button in playlists has changed. Now theres the button to turn ...
  • BarleyBug
  • Visitor
  • 3683 Views
  • 11 replies
  • 6 likes
  • 3683 Views
  • 11 replies
  • 6 likes

Music Stops playing after 2 songs

PlanFamily planCountry USADevicePC Desktop streaming through Amazon Echo DotOperating SystemWindows 10 Pro My Question or Issue Music stops playing, either downloaded or streaming, after 2 songs. The music time function at the bottom properly display...

  • Newbie
  •   Plan Family plan Country  USA Device PC Desktop streaming through Amazon Echo Dot Operating System Windows 10 Pro   My Question or Issue  Music stops playing, either ...
  • joeg851
  • Visitor
  • 735 Views
  • 2 replies
  • 4 likes
  • 735 Views
  • 2 replies
  • 4 likes

Superuser Contribution Probleme mit Wiedergabe bei aktiver Internetverbindung

Hallo, wenn ich die mobilen Daten oder WLAN eingeschaltet habe, sind die Wiedergabe, Datenschutz und Audioqualität nicht verfügbar. Wenn ich Internet ausschalte, geht dies komischerweise. Den Offline Modus habe ich aber deaktiviert. App bereits neu i...

  • Visitor
  • Hallo, wenn ich die mobilen Daten oder WLAN eingeschaltet habe, sind die Wiedergabe, Datenschutz und Audioqualität nicht verfügbar. Wenn ich Internet ausschalte, geht dies komischerweise. Den Offline...
  • AlejaR
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recuperar cuenta vinculada a numero sin tener acceso al numero

Tengo mi cuenta premium vinculada a un numero de telefono que me fue robado y no pude recuperar el numero de telefono ya no tengo acceso a mi cuenta pero me la siguen cobrando

  • Visitor
  • Tengo mi cuenta premium vinculada a un numero de telefono que me fue robado y no pude recuperar el numero de telefono ya no tengo acceso a mi cuenta pero me la siguen cobrando
  • Dian
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App Crashing After Ads.

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy A53 My Question or IsIssueWhen I listen to a spotify original podcast with video, two ads play, and when the second one finishes the app crashes. When I start the app again, it starts to load the ma...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy A53   My Question or IsIssue When I listen to a spotify original podcast with video, two ads play, and when the second one finish...
  • Eni
  • Moderator
  • 582 Views
  • 5 replies
  • 0 likes
  • 582 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Android App crashes forever after Ad, needs clear data/new login.

App Version8.8.22.510PlanFreeOperating SystemAndroid 11NetworkAny My Question or IssueThe App enters a crash loop forever after a video ad, needs clear data/login again 1. App attempts to show a random video Ad2. App enters a crash loop forever. Rest...

  • Regular
  • App Version 8.8.22.510 Plan Free Operating System Android 11 Network Any     My Question or Issue The App enters a crash loop forever after a video ad, needs clear data/login aga...
  • avidmusiclistener
  • Regular
  • 1309 Views
  • 4 replies
  • 0 likes
  • 1309 Views
  • 4 replies
  • 0 likes

Superuser Contribution how to stop autoplay on android auto

PlanpremiumCountryusDevicegalaxy 10 My Question or Issueautoplay in my car using android auto is annoying

  • Newbie
  • Plan premium Country us Device galaxy 10     My Question or Issue autoplay in my car using android auto is annoying  
  • amirle
  • Visitor
  • 695 Views
  • 2 replies
  • 0 likes
  • 695 Views
  • 2 replies
  • 0 likes

Superuser Contribution Kid Ink albums won't play

This is the only artist I have had this issue with, but I can't play Money and the Power by Kid ink. I actually can't play songs from most Kid Ink albums from between 2023 and 2012. If I click on the song, nothing happens. I can browse right to any o...

  • Casual Listener
  • This is the only artist I have had this issue with, but I can't play Money and the Power by Kid ink. I actually can't play songs from most Kid Ink albums from between 2023 and 2012. If I click on t...
  • Joan
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème de télechargement

J'ai Spotify premium et j'ai telechargé plusieurs musiques et playlist, cependant à chaque fois elles se detelechargent...je suis donc obligée d'attendre et de les retélécharger avec un accès Wi-Fi. Que faire ?

  • Newbie
  • J'ai Spotify premium et j'ai telechargé plusieurs musiques et playlist, cependant à chaque fois elles se detelechargent...je suis donc obligée d'attendre et de les retélécharger avec un accès Wi-Fi. ...
  • Eni
  • Moderator
  • 10635 Views
  • 5 replies
  • 1 likes
  • 10635 Views
  • 5 replies
  • 1 likes

Superuser Contribution Why is my app automatically logging out without me doing anything

My apple randomly log out not only during the day but while I'm listening to it as well. I haven't done anything or changed any settings whatsoever.

  • Visitor
  • My apple randomly log out not only during the day but while I'm listening to it as well. I haven't done anything or changed any settings whatsoever.
  • Dian
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes