Help Wizard

Step 1


Fone Bluetooth

Fone Bluetooth

Ao conectar o fone Bluetooth aparece que esta conectado com o modelo tal do fone mas nao sai som, o som sai apenas no auto falante do smartphone


Obs: em qualquer outro app ele funciona normalmente









Sansung Galaxy S20


Operating System

Android 13

1 Reply

Hey @Zaikko,


Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!


This type of issue is commonly related to some damaged cache stored on your device. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble. 

If the issue persists, would you mind checking if this happens using a different headset? If you don't have another headset to try, you can borrow one from a friend or a family member to test it on. 

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.


We'll be on the lookout, 

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