Spotify crashes and won't open again when connected to bose sport earbuds

[tibocaterin]

Plan

Premium

Country

Belgium

Device

one plus 9

Operating System

android 12

My Question or Issue

Whenever I connect my mobile with the bose sport earbuds, the app crashes and I can no longer open it. I've done a clean install several times. looked for an update for the bose earphones and mobile phone. spotify doesn't crash when i use apple earpods.

[Eni]

Hey @tibocaterin, 

Thanks for reaching out about this here in the Community. 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?
 

On another note, could you let us know if this only happens on your phone or on other devices as well?

Lastly, we'd like to know if this started happening after a specific event such as an update. 

We'll be on the lookout.

[tibocaterin]

Hey Eni, 

Thanks for the quick respons.

I've done a few clean reinstalls after a normal delation off the app didn't work. cleared chashes. looked for the file com.spotify.music, because this file isn't on my phone I deleted the full memory. (same setting page where you can delete the cash memory). this still didn't fix the problem. 

The crashes happens when I'm connecting my one plus 9 with my bose sport earbuds (I've deleted the bose music app, switched from a SBC connection to an AAC connection type). Connecting the earbuds with my Ipad Pro Causes no crashes. I' know my phone has a battery optimalisation problem where it can cause crashes but I've disabled these. 

The crashes happend at random. on the way to my destination I could use them. Once I've arrived my music was no longer playing and I could't open the app. 

One odd thing is as follow: When I'm logged out, still connected to my earbuds, the app doesn't crash. once I'm logged in it crashes (made a new account, still crashes after logging in)

Hopes this helps to solve the problem

[Mcnoodle]

Following with identical issue and identical equipment.  Please fix this...Spotify without headphones is not what I signed up for.

[Whily_p]

Hi, I have the exact same gear and exactly the same issue.

[Whily_p]

Temporary solution is to disable the near by device setting then it seems to not crash.

[Alex]

Hey folks,

Thanks for your replies.

@Whily_p, could you explain which settings did you switch off to get around the crashing? 

On another note, did anyone try using different headphones Bluetooth or cable and check if the app is crashing with those?

Keep us posted.

[Zhaky]

- OnePlus 9 Pro
- Bose 700 headphones
- Same issue

- I have tried with my BT speakers in my car, and here it works just fine.
- Bose has an app used for connecting the headphones to the phone. Shutting this down and connecting the headphones directly to the phone does not change the outcome.
- I see a lot of these posts are fairly recent, which (at least in my case) coincides with a system update of the phone
- I've tried with YouTube, and it plays just fine through the headphones

[Zhaky · Accepted solution]

UPDATE

Removing the permission to access nearby devices for Spotify, works! The phone will still play the music/sound through the headphones, though Spotify is not aware of which device is being played through. Controlling play/pause and possibly other modes still works.

[tibocaterin]

Did the same test. But not with my car but with my EarPods from apple. No crashes then. I’ve recently checked, and my phone has a new oxygen update as well. I didn’t know it had done an update. 

[trippledence]

I also have the same equipment and the same issue, removing the permission to access nearby devices for Spotify has worked for now.

[MangoMoo27]

Clean reiinstall wont work here, it seems device specific issue with Bose. Im still waiting on resolution to get mine to work 😞

[Vasil]

Hey there folks!

Thank you all for keeping us posted!

And @MangoMoo27, have you tried removing the permission to access nearby devices as suggested above?
It seems to be the working workaround at this moment.

We'll be on the lookout for your response.

Much appreciated!

[MangoMoo27]

Hey! Yep, it works when it's disabled..good luck figuring this out 🙂 thanks for the help!

[OscarDC]

Hey @MangoMoo27,

Thank you for keeping in contact.

We're glad to know that it's working fine now. We appreciate the time you took following the troubleshooting steps and your good wishes to get this resolved.

In case you have any additional questions, don't hesitate to ask.

Have a great day.