Spotify crashes and won't open again when connected to bose sport earbuds

[tibocaterin]

Plan

Premium

Country

Belgium

Device

one plus 9

Operating System

android 12

My Question or Issue

Whenever I connect my mobile with the bose sport earbuds, the app crashes and I can no longer open it. I've done a clean install several times. looked for an update for the bose earphones and mobile phone. spotify doesn't crash when i use apple earpods.

[OscarDC]

Hey @PaulAS1,

Thank you for keeping in contact and for the shared info.

It's possible that the issue could be related to the Android version you're currently running as it worked properly on other devices. To test this out, could you have someone log in with their account on your device, such as a friend or a family member, to see if the issue persists?

Also, since the proper behavior of the app can be affected by the external storage, it would be great if you could remove any SD card you've on your device to check if it makes any difference.

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

[PaulAS1]

Hi @OscarDC

If you look at my last post I worked it out, (well a solution anyway). 

Cut & Paste

OK, I've fixed it..!!  (Well for me).

I will explain what I did in the exact same order, as I don't really know which method worked. 

1. Deleted Spotify

2. Turned phone off. Removed battery, sim(s).

3. Pressed & held the power button for 3 minutes.

4. Returned sim(s) & battery, and turned back on.

5. Once turned on and back to the home screen, I pressed and held the power button and both up & down volume buttons at the same time until the phone powered off and on again then I released. 

6. Once back to the home screen I downloaded Spotify from app store.

7. Spotify then worked with my wireless Bluetooth earphones again.  

I hope this works for you all.....I've aged with grey hair this week trying to figure this out.