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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6282 Views

0 replies

7 likes

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Superuser Contribution Spotify not working on wifi

Hi when I open the app when connected to WiFi it won't work. It works fine when connected to mobile data. I've reinstalled the app but no luck

Casual Listener

Hi when I open the app when connected to WiFi it won't work. It works fine when connected to mobile data. I've reinstalled the app but no luck    

OscarDC

Moderator

368 Views

2 replies

1 likes

  • 368 Views
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  • 1 likes

Superuser Contribution Hey I can't log in to my Spotify on my phone but I can log in on my ipad

It doesn't let me log in I tried everything I tried deleting the app and downloading it again and restarting my phone updating my phone but its no use

Visitor

It doesn't let me log in I tried everything I tried deleting the app and downloading it again and restarting my phone updating my phone but its no use

MihailY

Moderator

329 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Unable to edit or sort Playlist

PlanPremiumCountryUnited States DeviceSamsung Galaxy S20+Operating SystemAndroid 13 My Question or IssueWhy are the edit Playlist & sort options within a Playlist no longer available on the mobile app? I have uninstalled, reinstalled and clean reinst...

Newbie

Plan Premium Country United States  Device Samsung Galaxy S20+ Operating System Android 13   My Question or Issue Why are the edit Playlist & sort options within a Playlist no...

Taylith

Community Legend

531 Views

1 replies

1 likes

  • 531 Views
  • 1 replies
  • 1 likes

One plus 8T issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify suddenly stops music in between , there are no updates but again have to play musi...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My spot...

Ximzend

Spotify Star

304 Views

1 replies

0 likes

Oneplus 8T
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Superuser Contribution Daily Mixes are gone with new UI update

The new UI update on mobile has ruined the music experience for me. The daily mixes have been my go to for a while and now they are gone.

Casual Listener

The new UI update on mobile has ruined the music experience for me. The daily mixes have been my go to for a while and now they are gone. 

Dessi

Moderator

13002 Views

24 replies

12 likes

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  • 24 replies
  • 12 likes

Solved!! How to deactivate autoplay at the new home screen

I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possible to deactivate that?

Visitor

I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possib...

Ali1453

Visitor

31999 Views

117 replies

174 likes

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  • 117 replies
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Superuser Contribution Some downloaded songs don't play in offline mode

Some downloaded songs and podcasts can't be played when offline. The player just stops without skipping them

Visitor

Some downloaded songs and podcasts can't be played when offline. The player just stops without skipping them

Joan

Moderator

279 Views

1 replies

0 likes

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Superuser Contribution Why can't I change my playlist image and name?

Hi Spotify, Lately I've been trying to change my playlist name and image but when I try to change it, it doesn't change anything at all. I heard that I must create a new playlist but that is hard because my playlist is over 48 hours long.How can I ge...

Newbie

Hi Spotify, Lately I've been trying to change my playlist name and image but when I try to change it, it doesn't change anything at all. I heard that I must create a new playlist but that is hard bec...

Alex

Spotify Legend

394 Views

1 replies

0 likes

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Superuser Contribution Background bug found 22.march 2023

Hey yo, during my listening my background of the app got stuck as if it was my playlist that I was previewing before going back in menus.step-by-step of my actions:1. while listening to a song using new shuffle function in song view.2. pressed add to...

Casual Listener

Hey yo, during my listening my background of the app got stuck as if it was my playlist that I was previewing before going back in menus. step-by-step of my actions: 1. while listening to a song ...

Niqutin

Casual Listener

681 Views

5 replies

0 likes

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Superuser Contribution Android not offering auto fill for the app anymore

Hi there. Premium user in the US on Android 13 on my Samsung S22 Ultra and Android 12 on my Note 10+. I have no idea what I did, but I never get the option to autofill on any of my Android devices anymore. It's annoying because I have two accounts. T...

Regular

Hi there. Premium user in the US on Android 13 on my Samsung S22 Ultra and Android 12 on my Note 10+. I have no idea what I did, but I never get the option to autofill on any of my Android devices an...

OscarDC

Moderator

1015 Views

3 replies

1 likes

Autofill
  • 1015 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playing on Google Home vs Connecting wireless buds on phone

Plan:PremiumCountryThe NetherlandsDeviceNothing Phone (1)Operating SystemNothing OS / Android 13 My Question or IssueI play music through Spotify in our baby room at night when he goes to sleep on a Google Home speaker. While this is playing and I co...

Newbie

Plan: Premium Country The Netherlands Device Nothing Phone (1) Operating System Nothing OS / Android 13   My Question or Issue I play music through Spotify in our baby room at night wh...

AlejaR

Moderator

1060 Views

1 replies

0 likes

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Superuser Contribution Changes to Maximum volume using Spotify Connect for Echo Show

PlanPremiumCountryEnglandDevice(SAMSUNG S10PLUS / ECHO SHOW 5 AND 10)Operating System(iANDROIDOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I connect to either of my Echo Show devices (5 or 10) via Spotify Connect as soon as I try to...

Music Fan

Plan Premium Country England Device (SAMSUNG S10PLUS / ECHO SHOW 5 AND 10) Operating System (iANDROIDOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I connect to...

kilinkis

Newbie

8957 Views

36 replies

13 likes

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Superuser Contribution Spotify closing when i launch a Game

PremiumCountryFranceDeviceXiaomi redmi 9AOperating SystemAndroid 10 My Question or IssueWhen i'm playing my playlist and launch a mobile game at loading screen spotify close by himself. Can i have some help please. Thanks

Regular

  Premium Country France Device Xiaomi redmi 9A Operating System Android 10   My Question or Issue When i'm playing my playlist and launch a mobile game at loading screen spotify ...

Cindypaulhus

Visitor

7681 Views

9 replies

0 likes

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Superuser Contribution Tracks disappear in Playlist

PlanPremiumCountryGermanyDeviceSamsung Galaxy S23 UltraOperating SystemAndroid My Question or IssueThe following problem I have recently: No matter which playlist I play - as soon as I go to the tracklist, I am in some selection mode, in front of the...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S23 Ultra Operating System Android   My Question or Issue The following problem I have recently: No matter which playlist I play - as...

dinomight

Spotify Star

2168 Views

5 replies

0 likes

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Bluetooth speaker shutting off stops playback on another device

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemWindows 10 + Android (although i suspect any OS) My Question or IssueI listen to Spotify on Windows, connected to a bluetooth speaker while i work. At noon i go for a walk, turn on spotify...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Windows 10 + Android (although i suspect any OS)   My Question or Issue I listen to Spotify on Windows, connected t...

Frosty99

Casual Listener

1103 Views

2 replies

1 likes

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Superuser Contribution Disattivare avvio automatico

Samsung Galaxy S10Sistema operativo(iOS 10, Android Oreo, Windows 10, ecc.) La mia domanda o problemaBuongiorno a tutti, non ho notato che più persone hanno il problema dell'esecuzione automatica quando il telefono si collega a dispositivi bluethoot ...

Casual Listener

  Samsung Galaxy S10 Sistema operativo (iOS 10, Android Oreo, Windows 10, ecc.)   La mia domanda o problema Buongiorno a tutti, non ho notato che più persone hanno il problema dell'es...

CStanzy

Visitor

11164 Views

10 replies

0 likes

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Solved!!Superuser Contribution Spotify adding random songs when playing my playlist.

I have a premium plan. I am in the US. I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches). I play some long playlists in order. I have noticed lately that all of a sud...

Roadie

I have a premium plan.  I am in the US.  I use Spotify on PC(Windows 10) and Android (Samsung Galaxy S22 Running the latest software UI ver 5.1, Android v13 with all patches).   I pl...

MihailY

Moderator

9157 Views

34 replies

0 likes

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