Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Storage keeps changing from SD Card to Device Storage

PlanPremiumCountryBrazilDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Pie My Question or IssueEvery week in a random night my Spotify app simply changes the storage location from the SD Card to the Device Storage. I already tried reinstalling t...

  • Visitor
  • Plan Premium Country Brazil Device Samsung Galaxy S8 Plus Operating System Android Pie   My Question or Issue Every week in a random night my Spotify app simply changes the storage loc...
  • OmerLevy
  • Music Fan
  • 760 Views
  • 2 replies
  • 1 likes
  • Offline download
    storage issues
    Storage on sd card
  • 760 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify connect failing to play things from Android phone to Roku app

Recently, I began experiencing a bug in which, when I go to Spotify Connect from my Android phone to the Spotify app on Roku, the track, playlist, podcast, whatever briefly appears on the screen of the Roku device but then immediately disappears and ...

  • Casual Listener
  • Recently, I began experiencing a bug in which, when I go to Spotify Connect from my Android phone to the Spotify app on Roku, the track, playlist, podcast, whatever briefly appears on the screen of t...
  • AlejaR
  • Moderator
  • 728 Views
  • 5 replies
  • 0 likes
  • 728 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics don't stay on the screen when changing songs

PlanPremiumCountryBrazilDeviceMotorola Moto G8Operating SystemAndroid 11 My Question or IssueCurrently, when visualizing lyrics either through the box below the play/pause button or through the dedicated full screen lyrics page and another song start...

  • Newbie
  • Plan Premium Country Brazil Device Motorola Moto G8 Operating System Android 11   My Question or Issue Currently, when visualizing lyrics either through the box below the play/pause bu...
  • jerocom
  • Newbie
  • 4893 Views
  • 4 replies
  • 10 likes
  • 4893 Views
  • 4 replies
  • 10 likes

Superuser Contribution tapping play / next on wireless earphones doesn't start Spotify anymore

Hello,I used to be able to put on in my wireless earbuds and tap play/next to begin playing music on Spotify, now I have to actually open the app myself and then play a song for it to work properly. It used to just play music with just simply tapping...

  • Newbie
  • Hello, I used to be able to put on in my wireless earbuds and tap play/next to begin playing music on Spotify, now I have to actually open the app myself and then play a song for it to work proper...
  • MihailY
  • Moderator
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Disable song suggestions

I want to disable song suggestions altogether.

  • Casual Listener
  • I want to disable song suggestions altogether.
  • Prague
  • Spotify Star
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution in my phone only appear that i habe551 liked songs, i have2389 in reality

i reset my phone when it started in the spotify app i was logout i logg in again and only show that i have 551 liked songs, i have 2389 actually, and in the spotify on the browser that problem didnt show

  • Casual Listener
  • i reset my phone when it started in the spotify app i was logout i logg in again and only show that i have 551 liked songs, i have 2389 actually, and in the spotify on the browser that problem didnt ...
  • AndresRuizJaime
  • Casual Listener
  • 206 Views
  • 2 replies
  • 1 likes
  • 206 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify is using mobile data when the setting is disabled for the app

I have mobile data turned off for Spotify, but while playing songs offline in my car it will start playing Suggested Songs and use mobile data. I have burned through my data plan this way a few months in a row now. Also, the app doesn't automatically...

  • Casual Listener
  • I have mobile data turned off for Spotify, but while playing songs offline in my car it will start playing Suggested Songs and use mobile data. I have burned through my data plan this way a few month...
  • AlejaR
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted added songs to my playlist

Spotify adds a lot of songs to my playlist that play most of the time instead of my songs.I dont like any of the songs they add. How can I stop this ?

  • Casual Listener
  • Spotify adds a lot of songs to my playlist that play most of the time instead of my songs.I dont like any of the songs they add. How can I stop this ?
  • Eni
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify only plays a few songs of a playlist after reboot Win/Android app

I have a big playlist that I always add songs to and play almost everytime I use Spotify. I keep running into a strange bug for both the Windows and Android app: I play the playlist, shut down the app on either of the platforms and after I restart Sp...

  • Casual Listener
  • I have a big playlist that I always add songs to and play almost everytime I use Spotify. I keep running into a strange bug for both the Windows and Android app: I play the playlist, shut down the ap...
  • Lyubka
  • Moderator
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify get log out automatically every morning and download songs deletes

I downloaded songs in night. In Morning i open spotify offline. My all downloads were deleted and ask me for log in

  • Visitor
  • I downloaded songs in night. In Morning i open spotify offline. My all downloads were deleted and ask me for log in
  • Joan
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is curently set to ofline

On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did something, but i'm back home and it still doesn't work. P...

  • Visitor
  • On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did someth...
  • OscarDC
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Blacked out songs on liked playlist

Hi,Ive been having isue. On my liked songs some of them are blacked out you cant listen them.You can unlike them download but can not listen.Please hellp, how can i fix it?Device:Samsung 22 UltraApp version:8.8.24.307

  • Visitor
  • Hi, Ive been having isue. On my liked songs some of them are blacked out you cant listen them. You can unlike them download but can not listen. Please hellp, how can i fix it? Device: Samsung 22...
  • Base93
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Superuser Contribution App constantly shuts down or just stops playing.

I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.

  • Visitor
  • I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.
  • Dian
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 1 likes
  • 226 Views
  • 1 replies
  • 1 likes

Superuser Contribution The voice command " Play Two by Two by Sofia on Spotify" causes a crash

On both my Android phone, my Nest Hub, and in my Tesla, if I ask the assistant to "play Two by Two by Sofia on Spotify", I get different results. Sometimes, Spotify opens, starts trying to play the song, then crashes or stops playing the song. Most o...

  • Casual Listener
  • On both my Android phone, my Nest Hub, and in my Tesla, if I ask the assistant to "play Two by Two by Sofia on Spotify", I get different results. Sometimes, Spotify opens, starts trying to play the s...
  • Lyubka
  • Moderator
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't seem to find the "Canvas" option on my android phone.

As the questions says, I cant find the option in my settings. I have premium and my region is set to USA. I have updated the app, restarted my phone, cleared the cache, force stopped the app, uninstalled and reinstalled it again, basically everything...

  • Casual Listener
  • As the questions says, I cant find the option in my settings. I have premium and my region is set to USA. I have updated the app, restarted my phone, cleared the cache, force stopped the app, uninsta...
  • MihailY
  • Moderator
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes