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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111956 Views

26 replies

3 likes

  • 111956 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

225356 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 225356 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582877 Views

79 replies

3 likes

  • 582877 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479547 Views

577 replies

40 likes

Account
Free
  • 479547 Views
  • 577 replies
  • 40 likes

Superuser Contribution Unable to find songs or artist via search

Trying to search for a song/artist in the searchbar sometimes result in empty result.But song can be found via Google and then played via link. Samsung Galaxy S10+Android 12   

Music Fan

Trying to search for a song/artist in the searchbar sometimes result in empty result. But song can be found via Google and then played via link.   Samsung Galaxy S10+ Android 12   ...

j_wa

Music Fan

802 Views

2 replies

1 likes

  • 802 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android] Progress bar not working when playing podcasts. Progress sits on 0 despite podcast playing

PlanPremiumCountryUKDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueToday the progress bar on my Spotify stopped working but only when playing podcasts. When I play a podcast it just sits on 0.00 despite the podcast playing. Th...

Regular

Plan Premium Country UK Device Samsung Galaxy S10 Operating System Android 12   My Question or Issue Today the progress bar on my Spotify stopped working but only when playing podcasts...

Aznkid770

Casual Listener

3422 Views

21 replies

7 likes

  • 3422 Views
  • 21 replies
  • 7 likes

Superuser Contribution spotify simply goes blank in my tablet after hours of not using it..but it is okay on my smartphone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuethe spotify app simply does not appear on my tablet..i use samsung and honor both have same i...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue the spo...

OscarDC

Moderator

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Backup Offline Playlist and Downloaded Musics

We are Premium Spotify users. We create lots of playlists and download lots of musics. If my phone stops working or does not work a feature properly, I should have the ability of backup spotify playlists and musics. I downloaded 8GB music with Spotif...

Newbie

We are Premium Spotify users. We create lots of playlists and download lots of musics. If my phone stops working or does not work a feature properly, I should have the ability of backup spotify playl...

Apg1991

Casual Listener

3158 Views

3 replies

4 likes

  • 3158 Views
  • 3 replies
  • 4 likes

reinstalling spotify

PlanPremiumCountryIndia Device(Samsung Galaxy A31)Operating System(Android) My Question or IssueWould reinstalling spotify delete my liked songs?

Newbie

Plan Premium Country India   Device (Samsung Galaxy A31) Operating System (Android)   My Question or Issue Would reinstalling spotify delete my liked songs?  

Anyk17

Spotify Star

998 Views

1 replies

0 likes

  • 998 Views
  • 1 replies
  • 0 likes

Superuser Contribution plus button missing

PlanPremiumCountryUnited statesDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 13 My Question or IssueMy issue is that the plus button is now replaced by the heart and I don't know why they would switch it back to the heart so i was wondering i...

Newbie

Plan Premium Country United states Device Samsung Galaxy S22 Ultra Operating System Android 13   My Question or Issue My issue is that the plus button is now replaced by the heart and ...

holzkohlengrill

Casual Listener

2806 Views

11 replies

8 likes

  • 2806 Views
  • 11 replies
  • 8 likes

Superuser Contribution I can't add nor find the spotify playlist widget, what can I do?

As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?

Visitor

As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?

wjk3

Casual Listener

9220 Views

13 replies

0 likes

  • 9220 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Explore your genres suddenly gone

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 10 ProOperating SystemAndroid My Question or IssueHello, I had the „Explore your genres“ feature via the Android app when I opened the search. Now the feature has suddenly disappeared. I am aware that ...

Gig Goer

Plan Premium Country Germany Device Xiaomi Redmi Note 10 Pro Operating System Android   My Question or Issue Hello,   I had the „Explore your genres“ feature via the Android app...

Joan

Moderator

1443 Views

1 replies

0 likes

  • 1443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound too low on Android that increases when I pause

Hello,I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are many topics with this problem. But on top of that I ...

Casual Listener

Hello, I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are...

Hashira

Casual Listener

2058 Views

7 replies

1 likes

  • 2058 Views
  • 7 replies
  • 1 likes

Deleted Social Media Because Mindless Swiping Makes Me Depressed. Don't Make Me Delete Spotify Too.

PlanPremiumCountryUsaDeviceSamsung Galaxy Flip 3Operating SystemAndroid My Question or IssueThere's a reason I don't have a TikTok or a Twitter or anything like that. Mindlessly swiping in a social media app is a icky gross bad feeling to me. I'm not...

Music Fan

Plan Premium Country Usa Device Samsung Galaxy Flip 3 Operating System Android   My Question or Issue There's a reason I don't have a TikTok or a Twitter or anything like that. Mindle...

518 Views

0 replies

0 likes

  • 518 Views
  • 0 replies
  • 0 likes

Superuser Contribution log in issues

PlanFree/PremiumCountry Device cricket debut smart Operating System android 12 My Question or Issue / after disabling google's play service and play store i got a message from google saying spotify won't work unless i enabled google's services, now i...

Visitor

Plan Free/Premium Country   Device  cricket debut smart   Operating System  android 12       My Question or Issue / after disabling  google's pla...

Novy

Moderator

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't let me play any music, app just is permanently loading

PlanPremiumCountryPortugalDevicePOCO X3 ProOperating SystemMIUI Global 14.0.2Android 13 My Question or IssueInitially the app started taking a long time to load, it always showed up "No internet connection" despite it being connected, but in about 1 ...

Newbie

Plan Premium Country Portugal Device POCO X3 Pro Operating System MIUI Global 14.0.2 Android 13   My Question or Issue Initially the app started taking a long time to load, it always ...

Eni

Moderator

1018 Views

1 replies

0 likes

  • 1018 Views
  • 1 replies
  • 0 likes

Headset Play/Pause/Skip - Forward/Backward NOT WORKING

PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...

Casual Listener

Plan Premium Country Denmark Device OnePlus 3T Operating System Android 8.0   My Question or Issue Approximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume...

Azazel2205

Casual Listener

11998 Views

5 replies

2 likes

Android
backward
bluetooth
bug
control
Forward
headset
media
media control
media keys
pause
Play
Repeating
skip
  • 11998 Views
  • 5 replies
  • 2 likes

Superuser Contribution Equalizer Issues Bass Boost

PlanPremiumCountry United StatesDevice(Pixel 7)Operating System(Android 14) My Question or IssueWhen enabling Equalizer, bass boost is now automatically on, making the music sound flat when its set at none, when sliding the bass boost enhancement all...

Casual Listener

  Plan Premium Country  United States Device (Pixel 7) Operating System (Android 14)   My Question or Issue When enabling Equalizer, bass boost is now automatically on, maki...

AlejaR

Moderator

3198 Views

4 replies

0 likes

  • 3198 Views
  • 4 replies
  • 0 likes

Superuser Contribution background play

I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.

Visitor

I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.

Eni

Moderator

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

Superuser Contribution If a playlist is in shuffle, switching to normal only plays one song

PlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueWhen opening a playlist and changing from shuffle to shuffle off, it will only play the current song and then stop. To escape this I need to turn shuffle off and ...

Visitor

Plan Premium Country USA Device Google Pixel 6 Operating System Android 14   My Question or Issue When opening a playlist and changing from shuffle to shuffle off, it will only play th...

unclerk

Roadie

1426 Views

4 replies

2 likes

  • 1426 Views
  • 4 replies
  • 2 likes

No song radio on Android

I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does it only work on pc?PlanFreeCountrydenmarkDeviceGoogle Pi...

Casual Listener

I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does ...

Amay

Spotify Star

1172 Views

5 replies

0 likes

  • 1172 Views
  • 5 replies
  • 0 likes