Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Planstudent premiumCountryItalyDevicesamsung a20Operating Systemandroid 9 My Question or IssueI cannot like or unlike songs on my phone. I am able to do it from the desktop, but the two accounts are not synched up. I already tried logging out, restin...
Plan student premium Country Italy Device samsung a20 Operating System android 9 My Question or Issue I cannot like or unlike songs on my phone. I am able to do it from the d...
Moderator
542 Views
3 replies
0 likes
PlanPremiumCountry DeviceAndroid (Samsung)Operating System My Question or IssueWhenever I pause my music for more than 5 minutes, the Spotify queue disappears and goes blank, even when I play a playlist. This has been going on basically all of Januar...
Plan Premium Country Device Android (Samsung) Operating System My Question or Issue Whenever I pause my music for more than 5 minutes, the Spotify queue disappears and ...
Moderator
732 Views
5 replies
0 likes
I just recently had an issue where spotify is pausing after about 30 seconds. I have reinstalled, battery saver is off, signed out everywhere, restarted my phone, checked other devices
I just recently had an issue where spotify is pausing after about 30 seconds. I have reinstalled, battery saver is off, signed out everywhere, restarted my phone, checked other devices
Moderator
311 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceOnePlus 7ProOperating SystemAndroid 13 My Question or IssueA "You've discovered a Premium feature" pop up appears when pressing the shuffle button next to the play button of a playlist while some autoplay songs are pla...
Plan Premium Country Germany Device OnePlus 7Pro Operating System Android 13 My Question or Issue A "You've discovered a Premium feature" pop up appears when pressing th...
Casual Listener
25703 Views
12 replies
2 likes
I have a playlist that I had deleted a song from, but the song keeps playing when I listen to the playlist. If I look at the list of songs on the playlist, it doesn't appear, but the song still comes up when I listen to the playlist. How can I get ri...
I have a playlist that I had deleted a song from, but the song keeps playing when I listen to the playlist. If I look at the list of songs on the playlist, it doesn't appear, but the song still comes...
Moderator
492 Views
1 replies
0 likes
I am not able to open a podcast. I receive an error every time I tried to open it. I can open it from other phone but not on mine.
I am not able to open a podcast. I receive an error every time I tried to open it. I can open it from other phone but not on mine.
Moderator
395 Views
1 replies
0 likes
Wth!! Why does Spotify keep changing my playlist it's nearly 17 hours long and it changes to radio based on playlist instead of staying on my playlist. How do I stop this?! Just because I use the free plan doesn't mean they should do whatever they wa...
Wth!! Why does Spotify keep changing my playlist it's nearly 17 hours long and it changes to radio based on playlist instead of staying on my playlist. How do I stop this?! Just because I use the fre...
Moderator
605 Views
3 replies
0 likes
I have tried the usual disconnect and reconnect and this has still not rectified the issue, whilst you tube etc works okay Spotify does not.
I have tried the usual disconnect and reconnect and this has still not rectified the issue, whilst you tube etc works okay Spotify does not.
Spotify Legend
652 Views
3 replies
0 likes
I have set everything to use max bandwidth but it still doesn't play.
I have set everything to use max bandwidth but it still doesn't play.
Roadie
377 Views
1 replies
0 likes
I paid for duo plan but it shows i have student premium
I paid for duo plan but it shows i have student premium
Moderator
412 Views
1 replies
0 likes
Plan : PremiumCountry : USA Device : Pixel 7 ProOperating System : Android 13 My Question or Issue I have a playlist that I add music new music to and want to listen to albums in the order they were intended. However, Spotify will randomly decide to ...
Plan : Premium Country : USA Device : Pixel 7 Pro Operating System : Android 13 My Question or Issue I have a playlist that I add music new music to and want t...
Casual Listener
3249 Views
7 replies
1 likes
When viewing an album, the downloaded symbol will not show next to liked/ downloaded songs outside of 2 situations. Firstly, the very first song in album will always show the downloaded button if it is liked, but the rest will not.However, if the dow...
When viewing an album, the downloaded symbol will not show next to liked/ downloaded songs outside of 2 situations. Firstly, the very first song in album will always show the downloaded butt...
Moderator
429 Views
1 replies
0 likes
Ao abrir o app no modo offline ele não continua a toca a ultima musica que estava ouvindo. Tenho que procurar a musica na playlist e colocar pra tocar. No deezer isso funciona perfeitamente.
Ao abrir o app no modo offline ele não continua a toca a ultima musica que estava ouvindo. Tenho que procurar a musica na playlist e colocar pra tocar. No deezer isso funciona perfeitamente.
Moderator
398 Views
1 replies
0 likes
Plan: Premium Country: Canada Device: Samsung Galaxy A32 5G Operating System: Android My Question or Issue: Throughout the last couple of weeks I have been experiencing spotify auto-pausing my podcasts during playback. The autopausing seems to happen...
Plan: Premium Country: Canada Device: Samsung Galaxy A32 5G Operating System: Android ...
Spotify Legend
383 Views
1 replies
0 likes
PlanPremiumDeviceGalaxy S22Operating SystemAndroid 13 My Question or IssueWhen I'm listening to something on the phone app and I like the song on the web player (which I'm using as a controller sort of), the song doesn't like on the mobile app. And v...
Plan Premium Device Galaxy S22 Operating System Android 13 My Question or Issue When I'm listening to something on the phone app and I like the song on the web player (which I'm using ...
Moderator
384 Views
1 replies
0 likes
After random times of pausing music (can be 5-10 minutes, can last until the next day sometimes) Spotify forgets what playlist I was listening to and typically the queue is now the last song played and usually the next 2 after it, and forgets everyth...
After random times of pausing music (can be 5-10 minutes, can last until the next day sometimes) Spotify forgets what playlist I was listening to and typically the queue is now the last song played a...
Casual Listener
2273 Views
2 replies
1 likes
Issue started happening in DecemberMy device: Samsung Galaxy S21 5G, Android 13Spotify Version 8.8.2.434 When I stop playing from a playlist and come back to it, sometimes the same 2-4 songs just repeatedly loop until I pick another playlist and come...
Issue started happening in December My device: Samsung Galaxy S21 5G, Android 13 Spotify Version 8.8.2.434 When I stop playing from a playlist and come back to it, sometimes the same 2-4 s...
283 Views
0 replies
1 likes
モバイルにおいて、ホーム画面に追加 のボタンが見つかりません。以前は可能でした。バージョンが最新であることは確認しました。再ログインを行いました。
モバイルにおいて、ホーム画面に追加 のボタンが見つかりません。 以前は可能でした。 バージョンが最新であることは確認しました。 再ログインを行いました。
Community Legend
850 Views
1 replies
2 likes
my design changed without an update while I was listening. the share-button swapped places with the title and the artist. I've already deleted and re-installed the app but nothing changed. my friends who have the same phone as me still have the norma...
my design changed without an update while I was listening. the share-button swapped places with the title and the artist. I've already deleted and re-installed the app but nothing changed. my friends...
Moderator
256 Views
1 replies
0 likes
About 2 days ago my playlist repeat button disappeared. I still can repeat individual songs. But I use the playlist repeat button all the time and now its gone and automatically plays recommended songs once the playlist is done.
About 2 days ago my playlist repeat button disappeared. I still can repeat individual songs. But I use the playlist repeat button all the time and now its gone and automatically plays recommended s...
Spotify Legend
341 Views
1 replies
0 likes
