Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194808 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536113 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439705 Views
565 replies
37 likes
PlanFamily Operating SystemMultiple Android phones My Question or IssueMy issue is that all four of our phones will not play Spotify (unless in offline mode) when connected to our WiFi. Yet it works on other people's wifi and on mobile data. The ONLY...
Plan Family Operating System Multiple Android phones My Question or Issue My issue is that all four of our phones will not play Spotify (unless in offline mode) when connected to o...
Moderator
514 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePixel 2Operating SystemAndroid 11 My Question or IssueOn this album - https://spotify.link/DmBEu6wNQDb - the track titled "Viva Luckenbach" actually plays the song "I Promise to Love You," and the track titled "I Promise to...
Plan Premium Country USA Device Pixel 2 Operating System Android 11 My Question or Issue On this album - https://spotify.link/DmBEu6wNQDb - the track titled "Viva Luckenbach" actuall...
Moderator
432 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLG-G7 ThinqOperating SystemAndroid Pie (9)My Question or IssueThe Spotify app currently has no option to pause while downloading. I live in a rural area that gets very poor network speed. In order to use my intern...
Plan Premium Country United States Device LG-G7 Thinq Operating System Android Pie (9) My Question or Issue The Spotify app currently has no option to pause while downloading. I live in a ru...
Newbie
2207 Views
2 replies
1 likes
When sorting a playlist by recently added, and then change to a new playlist and then go back. The app has gone back to default sorting. Need to fix that, so the app remember your settings.
When sorting a playlist by recently added, and then change to a new playlist and then go back. The app has gone back to default sorting. Need to fix that, so the app remember your settings.
Casual Listener
1321 Views
4 replies
6 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I am using Spotify on a Google TV (Sony). TV is connected HDMI to a 3.1 speaker setup via ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi &nb...
Moderator
1179 Views
1 replies
0 likes
PlanPremiumCountryUkDeviceHuawei p30 Pro Operating SystemAndroid My Question or IssueI'm using the Spotify app on Android and I want to move my downloads to the SD card, but this isn't appearing as an option in Settings - any suggestions?
Plan Premium Country Uk Device Huawei p30 Pro Operating System Android My Question or Issue I'm using the Spotify app on Android and I want to move my downloads to the SD...
Moderator
586 Views
3 replies
0 likes
PlanPremiumCountryUSDeviceGalaxy s22 ultra Operating System My Question or IssueWhen listening to podcasts it will randomly start a new podcast. It will also change podcasts or jump to a random time in there current podcast after an in episode add
Plan Premium Country US Device Galaxy s22 ultra Operating System My Question or Issue When listening to podcasts it will randomly start a new podcast. It will also chang...
Moderator
397 Views
1 replies
0 likes
Autoplay doesn't work with the following version: 8.8.66.563. I literally tried evertyhing to get autoplay, but it doesn't work. Even spotify deleting and redownload. If I listen to one single, I want that he goes ahead. How can I help this?
Autoplay doesn't work with the following version: 8.8.66.563. I literally tried evertyhing to get autoplay, but it doesn't work. Even spotify deleting and redownload. If I listen to one single, I wan...
Moderator
2677 Views
10 replies
0 likes
PlanPremiumFRANCE DeviceSamsung Galaxy A32016 numéro de modèle : SM-A310FOperating SystemAndroid 7.0 My Question or Issue Assez souvent, avec mon compte spotify, sur mon application mobile, lorsque je lance une de mes playlist, il joue un temps défin...
Plan Premium FRANCE Device Samsung Galaxy A32016 numéro de modèle : SM-A310F Operating System Android 7.0 My Question or Issue Assez souvent, avec mon compte spotify, su...
Moderator
28044 Views
13 replies
3 likes
My autoplay isn't working I have done all the support tells me to do and yet it is still not working. Even a clean reinstall is not bring it back to function properly.
My autoplay isn't working I have done all the support tells me to do and yet it is still not working. Even a clean reinstall is not bring it back to function properly.
Moderator
8142 Views
37 replies
2 likes
When somebody send me link for son on spotyfy, my spotify android app will start, but dont play this song.
When somebody send me link for son on spotyfy, my spotify android app will start, but dont play this song.
Moderator
671 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello there, I've been having some troubles with the app. I played a playlist specifically th...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello t...
Moderator
415 Views
1 replies
0 likes
i already tried to uninstall and install the app, and restart my phone several times but every time i got a message that tells me an error was produced
i already tried to uninstall and install the app, and restart my phone several times but every time i got a message that tells me an error was produced
Moderator
411 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 13 My Question or IssueI recently bought the Echo Auto 2 so that I can play music in my car via bluetooth. The first thing that i noticed is that Spotify won't turn on Car Mode automatically (...
Plan Premium Country USA Device Pixel 7 Operating System Android 13 My Question or Issue I recently bought the Echo Auto 2 so that I can play music in my car via bluetooth. The first...
Not applicable
833 Views
1 replies
1 likes
hello Guys,please help me undestand why your mobile app doesn't show DISCOVERED ON playlists? Many users are using only mobile app - therefore they will never see that very important portion of data. is it a huge problem to show these playlists on th...
hello Guys, please help me undestand why your mobile app doesn't show DISCOVERED ON playlists? Many users are using only mobile app - therefore they will never see that very important portion of dat...
Casual Listener
2148 Views
6 replies
1 likes
When playing offline, music stops after exactly 30 minutes and the only way to keep playing is turning offline mode off.
When playing offline, music stops after exactly 30 minutes and the only way to keep playing is turning offline mode off.
Moderator
676 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGalaxy Z Fold3Operating SystemAndroid My Question or IssueEverytime I play a song, it stops mid-song and I have to reopen the app to push play and it starts the entire song over. Already uninstalled, reinstalled, logged out...
Plan Premium Country USA Device Galaxy Z Fold3 Operating System Android My Question or Issue Everytime I play a song, it stops mid-song and I have to reopen the app to p...
Moderator
527 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung Galaxy S20 FE 5GOperating SystemAndroid 13 Since two weeks when playing songs from Discover Weekly also hidden songs are being played. It makes this playlist almost unusable. It was working fine for a long time, ...
Plan Premium Country Poland Device Samsung Galaxy S20 FE 5G Operating System Android 13 Since two weeks when playing songs from Discover Weekly also hidden songs are being played. It ...
Newbie
554 Views
2 replies
0 likes
PlanPremiumCountryUKDevice(Nokia C32)Operating System(i Android ) My Question or IssueI can't access my home page on my android phone, this means I can't access settings , cache etc I have turned device off, I have uninstalled and reinstalled as per ...
Plan Premium Country UK Device (Nokia C32) Operating System (i Android ) My Question or Issue I can't access my home page on my android phone, this means I can't access settings , ca...
Moderator
474 Views
1 replies
0 likes
Good afternoon. I am using Spotify on a Lenovo Tab M9 with external headphones. The issue is that the audio level keeps randomly changing to a lower level, usually this when instruments are louder than vocals. Are there any known fixes for this issue...
Good afternoon. I am using Spotify on a Lenovo Tab M9 with external headphones. The issue is that the audio level keeps randomly changing to a lower level, usually this when instruments are louder th...
Moderator
1636 Views
1 replies
0 likes
