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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397240 Views

547 replies

35 likes

Account
Free
  • 397240 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8496 Views

0 replies

7 likes

  • 8496 Views
  • 0 replies
  • 7 likes

Superuser Contribution How do I stop Spotify changing my phone lockscreen?

PlanFreeCountryUKDeviceMotorola e5Operating SystemAndroid 8.0.0 My Question or IssueWhenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in version of the cover image for the song that is playing. How do I change it s...

Visitor

Plan Free Country UK Device Motorola e5 Operating System Android 8.0.0   My Question or Issue Whenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in v...

AlejaR

Moderator

7853 Views

1 replies

0 likes

  • 7853 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Laggy app since last update

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueSince the most recent update I'm having unusual issues with the Android app. It's very laggy, it frequently says I'm offline even though I'm not, sometimes...

Roadie

Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue Since the most recent update I'm having unusual issues with the Android ap...

AlejaR

Moderator

11887 Views

3 replies

2 likes

  • 11887 Views
  • 3 replies
  • 2 likes

Superuser Contribution Auto offline in mobile network

All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to save my mobile quota for other apps. Why can't the...

Regular

All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to...

Susan_GP

Moderator

1026 Views

3 replies

1 likes

  • 1026 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify keeps closing when playing in the background.

PlanPremiumCountryUSADevice(Samsung Galaxy 22 Ultra)Operating System(Android Oreo) My Question or IssueSpotify keeps stopping whenever it is running in the background or when my phone screen turns off. It's been happening for years and on other phone...

Casual Listener

  Plan Premium Country USA Device (Samsung Galaxy 22 Ultra) Operating System (Android Oreo)   My Question or Issue Spotify keeps stopping whenever it is running in the backg...

Susan_GP

Moderator

3362 Views

4 replies

0 likes

  • 3362 Views
  • 4 replies
  • 0 likes

Solved!! Ford Sync 3 and Spotify

I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the apps, all good. Now, sometimes when I switch the car on, Sp...

Newbie

I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone  (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the ap...

ford4

Newbie

32297 Views

8 replies

1 likes

  • 32297 Views
  • 8 replies
  • 1 likes

Superuser Contribution Shortcuts issue: suggested playlists/artists at top of home page have not changed for over a month

PlanPremiumCountryUnited Kingdom, Czech RepublicDeviceSamsung A40Operating SystemAndroid 11 My Question or IssueMy issue is similar to this one, but I think it has a more specific cause. I was staying at a place with a smart TV recently, and accident...

Regular

Plan Premium Country United Kingdom, Czech Republic Device Samsung A40 Operating System Android 11   My Question or Issue My issue is similar to this one, but I think it has a more spe...

Joan

Moderator

591 Views

1 replies

0 likes

  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment successful but didn't get spotify premium

I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but didn't got premium on my account

Visitor

I did an payment for spotify premium single account for 119 INR around 8AM 20 September 2023 but didn't got spotify premium my app crash after upi payment got successful i restarted the spotify but d...

Dian

Spotify Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify to stop blocking calls

There is no option in my phone to make Spotify stop blocking my calls. I have been on the site here and done many google searches but I have had my limit.I have a Moto G Stylus 2021.I am using ver: 8.7.90.544If I could up load a screen shot here I wo...

Newbie

There is no option in my phone to make Spotify stop blocking my calls. I have been on the site here and done many google searches but I have had my limit. I have a Moto G Stylus 2021. I am using ...

Susan_GP

Moderator

1419 Views

3 replies

0 likes

  • 1419 Views
  • 3 replies
  • 0 likes

Superuser Contribution Galaxy s20 wont log onto Spotify

PlanFree/PremiumCountryUS phone, Italian phone plan DeviceGalazy s20 Operating SystemWhatever is current My Question or IssueHad been using Spotify for a while, both in the US and when we pcsd to Italy. Had no issues. Now all of a sudden when I try t...

Visitor

  Plan Free/Premium Country US phone, Italian phone plan    Device Galazy s20  Operating System Whatever is current   My Question or Issue Had been using Spotify ...

Joan

Moderator

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contents of the app won't load after being "in the background".

PlanPremiumCountryGermanyDevice Samsung Galaxy Tab S6 LiteOperating SystemAndroid (Android-Version 13) Spotify Version 8.8.64.554 My Question or IssueThe app needs to be closed and reopened to display anything except for a loading screen. This happen...

Regular

Plan Premium Country Germany Device  Samsung Galaxy Tab S6 Lite Operating System Android (Android-Version 13)   Spotify Version 8.8.64.554   My Question or Issue The app ne...

Lyubka

Moderator

2041 Views

13 replies

0 likes

  • 2041 Views
  • 13 replies
  • 0 likes

Superuser Contribution Equalizer stops working when switching apps

Hello, My spotify Equalizer turns off whenever i open a different app. When those apps are closed it turns back on.It makes my ears bleed, any suggestions are appreciated. PlanPremiumCountry Device Nord 2T 5GOperating SystemOxygen13

Casual Listener

Hello,   My spotify Equalizer turns off whenever i open a different app. When those apps are closed it turns back on. It makes my ears bleed, any suggestions are appreciated.    P...

Alex

Spotify Legend

928 Views

5 replies

0 likes

  • 928 Views
  • 5 replies
  • 0 likes

Superuser Contribution After Bluetooth call it will not play music until I restart the app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dian

Spotify Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login to Spotify on Samsung phone. Logged in on PC and phone via browser but can't login on an

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't leave group session (no button for that)

Can anyone help me? It seems that the button to leave a group session is not showing in any of my devices and my friend's too. Right now, my friend and I are tied and none of us can play music or the other one will be disturbed. See these screenshots...

Regular

Can anyone help me? It seems that the button to leave a group session is not showing in any of my devices and my friend's too. Right now, my friend and I are tied and none of us can play music or the...

eftoitn

Newbie

67115 Views

9 replies

3 likes

Android
  • 67115 Views
  • 9 replies
  • 3 likes

Superuser Contribution I can't connect my device to my Spotify

I have several android devices and when I try to play from my tablet and stop the playback on the phone the tablet stops playing also, therefore I can't use the phone for anything else

Visitor

I have several android devices and when I try to play from my tablet and stop the playback on the phone the tablet stops playing also, therefore I can't use the phone for anything else

Susan_GP

Moderator

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant clear queue on android app and no add to up next feature

Am I an idiot? Because I feel like one! If I go to an album or playlist and start playing it then it plays the song i select or first song but everything else goes to the back of the queue. Evem on shuffle. Doesnt seem to be any way yo clear the queu...

Casual Listener

Am I an idiot? Because I feel like one! If I go to an album or playlist and start playing it then it plays the song i select or first song but everything else goes to the back of the queue. Evem on s...

thebeardedscot

Visitor

6053 Views

9 replies

2 likes

  • 6053 Views
  • 9 replies
  • 2 likes

Superuser Contribution android app no option to create new playlist when trying to add to a folder

If I find an album I want to listen to later I always used to click on add to playlist, navigate to a folder and press new playlist. Now when I click on add playlist I initially have the option for new playlist, but when I go into any folder it disap...

Casual Listener

If I find an album I want to listen to later I always used to click on add to playlist, navigate to a folder and press new playlist. Now when I click on add playlist I initially have the option for n...

Joan

Moderator

1221 Views

7 replies

1 likes

  • 1221 Views
  • 7 replies
  • 1 likes

Superuser Contribution Liked songs showing about 20 instead of 395 on mobile app

PlanFree/PremiumCountry DeviceGalaxy Note 20Operating SystemAndroid My Question or IssueYesterday all of a sudden I was only able to see 20 from the 395 liked songs that I have on the mobile app. I have cleared cache, I have made sure that there are ...

Newbie

Plan Free/Premium Country   Device Galaxy Note 20 Operating System Android   My Question or Issue Yesterday all of a sudden I was only able to see 20 from the 395 liked songs that...

Alex

Spotify Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pop up when song added to playlist missing?

Lately i have been having an issue with my spotif app.There used to be a pop up when you add a sont to a playlist that says "Song has been added" and i am not sure right now but i think that pop-up even had an "undo" button. That particular pop up is...

Casual Listener

Lately i have been having an issue with my spotif app. There used to be a pop up when you add a sont to a playlist that says "Song has been added" and i am not sure right now but i think that pop-up...

Kiril

Moderator

1861 Views

5 replies

0 likes

  • 1861 Views
  • 5 replies
  • 0 likes

Superuser Contribution bug following

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn my account, there is a following bug, even though I didn't follow that many in number. For...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue In my a...

Dian

Spotify Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes