Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
389549 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a different music service?
This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a diffe...
306 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy s9Operating SystemAndroid 10 My Question or IssueWhenever I try to play spotify in the background while playing a game (Adventure Communist, Gardenscapes etc) it works for ~30 seconds then cuts out. The song s...
Plan Premium Country UK Device Samsung Galaxy s9 Operating System Android 10 My Question or Issue Whenever I try to play spotify in the background while playing a game (Adventure Com...
Newbie
2675 Views
2 replies
0 likes
Recently just got a notification for a 2 month referral link and then lost it. Checked my email and everything and it isnt present.
Recently just got a notification for a 2 month referral link and then lost it. Checked my email and everything and it isnt present.
Visitor
12152 Views
15 replies
4 likes
PlanFreeCountryIndiaDevice(OnePlus 5T)Operating System(Android 10) My Question or Issue I am running the latest spotify version on my phone. No matter what song I choose that has lyrics label next to it, I always get this message. I've tried uninsta...
Plan Free Country India Device (OnePlus 5T) Operating System (Android 10) My Question or Issue I am running the latest spotify version on my phone. No matter what so...
Moderator
51428 Views
14 replies
23 likes
PlanFree/PremiumCountryAUSTRALIA Device(Galazy a53Operating SystemAndroid My Question or IssueAs I'm driving with spotify on it keeps cutting in and out with waze navigation. Tried turning all settings off via both apa and nothing changes. Is there a...
Plan Free/Premium Country AUSTRALIA Device (Galazy a53 Operating System Android My Question or Issue As I'm driving with spotify on it keeps cutting in and out with waze naviga...
691 Views
0 replies
0 likes
Plan PremiumCountry NetherlandsDevice Google Pixel 7 & Volvo C40Operating System Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0) My Question or Issue (According the relevant App Stores the apps are up-to-date)On the phone app home screen I ha...
Plan Premium Country Netherlands Device Google Pixel 7 & Volvo C40 Operating System Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0) My Question...
Spotify Legend
946 Views
6 replies
0 likes
And sd card switches and transfers to my phone
And sd card switches and transfers to my phone
Spotify Legend
333 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid My Question or Issueis the new search bar seen in the attached image a new experimental feature? I’m not a very big fan of it so far and every other person i have asked has not seen this ye...
Plan Premium Country UK Device Samsung S10 Operating System Android My Question or Issue is the new search bar seen in the attached image a new experimental feature? I’m not a ...
Spotify Legend
628 Views
1 replies
0 likes
It's letting me add the other Playlist to my home screen jus not this one
It's letting me add the other Playlist to my home screen jus not this one
Moderator
328 Views
1 replies
0 likes
Hello, PlanPremiumCountryGermanyDeviceHuawei P30Operating SystemAndroid My Question or IssueI am unable to login on the Spotify App on my Android phone. Whenever I try to login I get an error message telling me"A problem occurred.Would you like to tr...
Hello, Plan Premium Country Germany Device Huawei P30 Operating System Android My Question or Issue I am unable to login on the Spotify App on my Android phone. Whenever I t...
Casual Listener
810 Views
4 replies
0 likes
My Question or IssueI open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for example), play something. I return to Spotify and press ...
My Question or Issue I open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for exa...
Moderator
313 Views
1 replies
0 likes
PlanPremiumCountryCanada DeviceSamsung Galaxy S22 UltraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI pay for premium but dont use it due to music randomly stopping mid song
Plan Premium Country Canada Device Samsung Galaxy S22 Ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I pay for premium but dont use ...
Moderator
367 Views
1 replies
1 likes
Plan/PremiumCountryCanadaGalaxy A5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use the music in my massage practice and put my phone to do not disturb and silent mode. Still, calls ring through right in the middle of ...
Plan /Premium Country Canada Galaxy A5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I use the music in my massage practice and put my phone to ...
Visitor
21573 Views
5 replies
0 likes
PlanFreeCountryRomaniaOperating SystemAndroid 13My IssueI just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular songs too, everything. I've tried uninstalling the app and logging ba...
Plan Free Country Romania Operating System Android 13 My Issue I just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular song...
Moderator
505 Views
1 replies
0 likes
PlanFreeCountryUKDeviceMotorola e5Operating SystemAndroid 8.0.0 My Question or IssueWhenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in version of the cover image for the song that is playing. How do I change it s...
Plan Free Country UK Device Motorola e5 Operating System Android 8.0.0 My Question or Issue Whenever Spotify is playing, it automatically changes my phone lockscreen to a zoomed in v...
Moderator
7647 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueSince the most recent update I'm having unusual issues with the Android app. It's very laggy, it frequently says I'm offline even though I'm not, sometimes...
Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android 10 My Question or Issue Since the most recent update I'm having unusual issues with the Android ap...
Moderator
11837 Views
3 replies
2 likes
All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to save my mobile quota for other apps. Why can't the...
All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to...
Moderator
1010 Views
3 replies
1 likes
PlanPremiumCountryUSADevice(Samsung Galaxy 22 Ultra)Operating System(Android Oreo) My Question or IssueSpotify keeps stopping whenever it is running in the background or when my phone screen turns off. It's been happening for years and on other phone...
Plan Premium Country USA Device (Samsung Galaxy 22 Ultra) Operating System (Android Oreo) My Question or Issue Spotify keeps stopping whenever it is running in the backg...
Moderator
3217 Views
4 replies
0 likes
I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the apps, all good. Now, sometimes when I switch the car on, Sp...
I recently got a new 2017 Ford Focus that has Sync3 and the app connection with Spotify can be patchy. I paired my phone (Samsung Galaxy S5 Neo) with the car and the car found Spotify in the ap...
Newbie
32217 Views
8 replies
1 likes
PlanPremiumCountryUnited Kingdom, Czech RepublicDeviceSamsung A40Operating SystemAndroid 11 My Question or IssueMy issue is similar to this one, but I think it has a more specific cause. I was staying at a place with a smart TV recently, and accident...
Plan Premium Country United Kingdom, Czech Republic Device Samsung A40 Operating System Android 11 My Question or Issue My issue is similar to this one, but I think it has a more spe...
Moderator
578 Views
1 replies
0 likes
