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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27690 Views
  • 59 replies
  • 23 likes
  • 27690 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870365 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870365 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24734 Views
  • 3 replies
  • 0 likes
  • 24734 Views
  • 3 replies
  • 0 likes

Superuser Contribution App search not working on my android devices

PlanPremiumCountryGermanyDeviceSamsung Galaxy Note9, Samsung Galaxy A30, Desktop(Windows), WebplayerOperating SystemAndroid 10, Windows 11 My Question or IssueThe issue is search and only the search is not working properly only on my Android devices ...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy Note9, Samsung Galaxy A30, Desktop(Windows), Webplayer Operating System Android 10, Windows 11   My Question or Issue The issue is se...
  • AlejaR
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! How to hide "Recommended Songs" for personal playlists?

Hi.How do I hide the "Recommended Songs" tab below playlists I created myself?Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there are songs listed that I did not specifically add mysel...

  • Casual Listener
  • Hi. How do I hide the "Recommended Songs" tab below playlists I created myself? Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there...
  • Amayy
  • Spotify Star
  • 635 Views
  • 3 replies
  • 2 likes
  • 635 Views
  • 3 replies
  • 2 likes

Superuser Contribution New phone/lost premium

Hi. Got a new phone (same number) spotify premium service didn't migrate to new phone.Paying for the service for 3 months without enjoying the benifits of premium. No fun..Tried to contact spotify. Seems impossible to this technically disadvantaged d...

  • Newbie
  • Hi. Got a new phone (same number) spotify premium service didn't migrate to new phone. Paying for the service for 3 months without enjoying the benifits of premium. No fun.. Tried to contact spotif...
  • Alex
  • Spotify Legend
  • 6221 Views
  • 4 replies
  • 1 likes
  • 6221 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution No Internet Connection Available on 4G - every other app works.

I'm a spotify premium member, I have had this problem for several days and I need some help with it. I am using an Xperia XZ1 Compact that is running Android. Spotify is giving me a 'No internet connection available" message and will not play songs a...

  • Casual Listener
  • I'm a spotify premium member, I have had this problem for several days and I need some help with it.  I am using an Xperia XZ1 Compact that is running Android.   Spotify is giving me a ...
  • Eni
  • Moderator
  • 3343 Views
  • 15 replies
  • 2 likes
  • 3343 Views
  • 15 replies
  • 2 likes

Superuser Contribution CONSTANT pitch change during bluetooth playback. Grrrrr

The last 2 weeks the spotify app on my Samsung A52s is constantly pitching up and down when playing over bluetooth. It's absolutely unusable. It doesn't happen with any other app that plays audio so it's really spotify-specific. It's really horrible....

  • Casual Listener
  • The last 2 weeks the spotify app on my Samsung A52s is constantly pitching up and down when playing over bluetooth. It's absolutely unusable.   It doesn't happen with any other app that plays ...
  • Lyubka
  • Moderator
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sort albums from newest

PlanPremiumCountryPolandDeviceSamsung S20Operating SystemAndroid 12 My Question or IssueIn the past, in Library -> Albums section, when sorting "from newest" the albums on top would be the last added (liked) in the past. Now it seems that albums I li...

  • Regular
  • Plan Premium Country Poland Device Samsung S20 Operating System Android 12   My Question or Issue In the past, in Library -> Albums section, when sorting "from newest" the albums on...
  • ChrisPopp
  • Music Fan
  • 2606 Views
  • 49 replies
  • 5 likes
  • 2606 Views
  • 49 replies
  • 5 likes

Superuser Contribution Local files

PlanFreeCountryItalyDeviceSamsung a53 5GMy Question or IssueHi guys, i had my playlists with music downloaded on my phone, today i updated the app and spotify says that it can't reproduce this content now

  • Casual Listener
  • Plan Free Country Italy Device Samsung a53 5G My Question or Issue Hi guys, i had my playlists with music downloaded on my phone, today i updated the app and spotify says that it can't reprodu...
  • Eni
  • Moderator
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast Filter Not Working

PlanFreeCountry DeviceSamsung Galaxy S20 FE My Question or IssueThe podcast filter button us not working and i cannot sort it to unplayed. I have tried to restart the app, uninstall the app, restart my phone, logging out of the app and logging in (mu...

  • Visitor
  • Plan Free Country   Device Samsung Galaxy S20 FE   My Question or Issue The podcast filter button us not working and i cannot sort it to unplayed. I have tried to restart the app, u...
  • Eni
  • Moderator
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audio quality selection locked

PlanPremium DuoCountryMéxicoDeviceHuawei Nova 9Operating SystemEMUI 12.0.1 My Question or IssueDoes not allow selection of audio quality. Many other options are still disabled in the menu

  • Newbie
  • Plan Premium Duo Country México Device Huawei Nova 9 Operating System EMUI 12.0.1   My Question or Issue Does not allow selection of audio quality. Many other options are still disable...
  • AlejaR
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay turning itself off

PlanPremiumCountryUSADeviceMotorola One 5G AceOperating SystemAndroid 11 (Kernel 4.19.157-perf+) My Question or IssueAutoplay will turn itself off at a random interval (usually greater than 48 hours) and once this happens, even if I turn it back on i...

  • Newbie
  • Plan Premium Country USA Device Motorola One 5G Ace Operating System Android 11 (Kernel 4.19.157-perf+)   My Question or Issue Autoplay will turn itself off at a random interval (usual...
  • MihailY
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify it's not working in background

PlanFreeCountryPolandDeviceSamsung Galaxy A8Operating SystemAndroid Pie My Question or IssueWhen I start playing music and then I leave app, the music plays for only few minutes. Somehow it stops playing even when it's in the middle of the song. More...

  • Visitor
  • Plan Free Country Poland Device Samsung Galaxy A8 Operating System Android Pie   My Question or Issue When I start playing music and then I leave app, the music plays for only few minu...
  • Dian
  • Spotify Legend
  • 21418 Views
  • 4 replies
  • 0 likes
  • 21418 Views
  • 4 replies
  • 0 likes

Superuser Contribution Help with Android Auto buttons

Can someone tell me what these buttons mean when I'm listening to a station on Android Auto? I'm new to Spotify and tried to find the equivalent buttons in the Windows app but couldn't. I also could not find any manual or help pages specific to the A...

  • Newbie
  • Can someone tell me what these buttons mean when I'm listening to a station on Android Auto?  I'm new to Spotify and tried to find the equivalent buttons in the Windows app but couldn't.  I...
  • OscarDC
  • Moderator
  • 6049 Views
  • 3 replies
  • 0 likes
  • 6049 Views
  • 3 replies
  • 0 likes

Solved!! spotify freezing

I've had this problem a lot, it used to happen like once a month but now it's several times a week.When I use spotify on my phone the screen suddenly freeze and I can't even close the app. The music keeps playing even tho i've sometimes managed to cl...

  • Regular
  • I've had this problem a lot, it used to happen like once a month but now it's several times a week. When I use spotify on my phone the screen suddenly freeze and I can't even close the app. The musi...
  • RosaTheHelper
  • Casual Listener
  • 23807 Views
  • 10 replies
  • 1 likes
  • 23807 Views
  • 10 replies
  • 1 likes

Artist mix not refreshing for a week

I have a problem with the artist mixes not refreshing for a week, the only changes in that time was when some songs swapped with each other, I checked spotify on my other phone (also an android) and it was literally the same as my current one. My dai...

  • Casual Listener
  • I have a problem with the artist mixes not refreshing for a week, the only changes in that time was when some songs swapped with each other, I checked spotify on my other phone (also an android) and ...
  • Amayy
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Auto play Spotify when headset connected....

Can you add a feature where if a headset is connected Spotify autoplays. And allow us to choose which playlist we want to autoplay as I have many.This would be especially useful in my car. As when I connect it to my car stereo it will save me fumblin...

  • Music Fan
  • Can you add a feature where if a headset is connected Spotify autoplays. And allow us to choose which playlist we want to autoplay as I have many. This would be especially useful in my car. As whe...
  • Vovk
  • Newbie
  • 14129 Views
  • 21 replies
  • 9 likes
  • 14129 Views
  • 21 replies
  • 9 likes

Superuser Contribution Spotify elimina mi musica descargada

Me ha pasado ya varias veces y cada vez que ocurre es muy molesto tener que descargar la musica de nuevo. He estado leyendo todos los posts acerca de este problema, y todos los motivos que dan por los cuales se podria haber eliminado mi musica no apl...

  • Newbie
  • Me ha pasado ya varias veces y cada vez que ocurre es muy molesto tener que descargar la musica de nuevo. He estado leyendo todos los posts acerca de este problema, y todos los motivos que dan por lo...
  • Dian
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Spotify is trying to play..." Notification

PlanPremiumCountryTurkeyDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueSteps to reproduce the issue: 1. Open Spotify2. "Spotify is trying to play..." notification appears immediately.3. Head back to Android's home screen.4. Th...

  • Music Fan
  • Plan Premium Country Turkey Device Samsung Galaxy A71 Operating System Android 10   My Question or Issue Steps to reproduce the issue:   1. Open Spotify 2. "Spotify is trying t...
  • marianojurcy
  • Regular
  • 57255 Views
  • 26 replies
  • 1 likes
  • 57255 Views
  • 26 replies
  • 1 likes

Superuser Contribution Google assistant on Sonos fails to play spotify music

Plan: FamilyCountry: SwedenDevice: Sonos Arc Hi. I am using the google assistent on Sonos Arc home theatre system and I can through voice command control everything around music playing (next song, volume control) EXCEPT to START playing music on spo...

  • Newbie
  • Plan: Family Country: Sweden Device: Sonos Arc   Hi.   I am using the google assistent on Sonos Arc home theatre system and I can through voice command control everything around music...
  • lui13
  • Casual Listener
  • 1800 Views
  • 5 replies
  • 1 likes
  • 1800 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution How much battery does spotify use?

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S8My Question or IssueHi,I was just wondering how much battery spotify uses? I am planning on going on a roadtrip and I was wondering how much battery it will use up a day?Thanks!

  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy S8 My Question or Issue Hi, I was just wondering how much battery spotify uses? I am planning on going on a roadtrip and I was wonder...
  • Lacietalor123
  • Visitor
  • 5822 Views
  • 2 replies
  • 0 likes
  • 5822 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problème de Connexion

Bonjour je suis un abonnement premium de SpotifyLorsque je télécharge des albums ( environ 1 000 chansons en tout) ils sont conservés en mode hors connexion mais au bout de quelques jours sans que j'ai accès à la wifi les téléchargements disparaissen...

  • Newbie
  • Bonjour je suis un abonnement premium de Spotify Lorsque je télécharge des albums ( environ 1 000 chansons en tout) ils sont conservés en mode hors connexion mais au bout de quelques jours sans que ...
  • lemsadu20
  • Casual Listener
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes