Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
397295 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryPolandDeviceSamsung Galaxy S20 FE 5GOperating SystemAndroid 13 Since two weeks when playing songs from Discover Weekly also hidden songs are being played. It makes this playlist almost unusable. It was working fine for a long time, ...
Plan Premium Country Poland Device Samsung Galaxy S20 FE 5G Operating System Android 13 Since two weeks when playing songs from Discover Weekly also hidden songs are being played. It ...
Newbie
490 Views
2 replies
0 likes
PlanPremiumCountryUKDevice(Nokia C32)Operating System(i Android ) My Question or IssueI can't access my home page on my android phone, this means I can't access settings , cache etc I have turned device off, I have uninstalled and reinstalled as per ...
Plan Premium Country UK Device (Nokia C32) Operating System (i Android ) My Question or Issue I can't access my home page on my android phone, this means I can't access settings , ca...
Moderator
448 Views
1 replies
0 likes
Good afternoon. I am using Spotify on a Lenovo Tab M9 with external headphones. The issue is that the audio level keeps randomly changing to a lower level, usually this when instruments are louder than vocals. Are there any known fixes for this issue...
Good afternoon. I am using Spotify on a Lenovo Tab M9 with external headphones. The issue is that the audio level keeps randomly changing to a lower level, usually this when instruments are louder th...
Moderator
1523 Views
1 replies
0 likes
PlanFreeCountryUnited States DeviceMitsubishi Fire TVOperating SystemFire OS 6.2.9.8 My Question or IssueDon't think this is an Android issue as the device is a fire tv, but I couldn't find a better section. For the last like 8+ months the Spotify ap...
Plan Free Country United States Device Mitsubishi Fire TV Operating System Fire OS 6.2.9.8 My Question or Issue Don't think this is an Android issue as the device is a fire tv,...
Spotify Legend
497 Views
1 replies
0 likes
Hello,I noticed transitions are broken on my phone, reinstalling didnt help.It used to be that between two songs there is a fade out and in.However currently once the transition time is reached like 12s oder less it just skips the end and just plays ...
Hello, I noticed transitions are broken on my phone, reinstalling didnt help. It used to be that between two songs there is a fade out and in. However currently once the transition time is reached...
Casual Listener
811 Views
2 replies
0 likes
Hi Im playing JRE MMA show 146 and the adverts are playing over the content of the podcast, so you can hear the ad and the podcast at the same time, I've noticed this with other recent jre episodes as wellPlanPremiumCountryUkDeviceSamsung galaxy 22 u...
Hi Im playing JRE MMA show 146 and the adverts are playing over the content of the podcast, so you can hear the ad and the podcast at the same time, I've noticed this with other recent jre epi...
Moderator
738 Views
3 replies
0 likes
PlanPremiumCountry DeviceOppo a16Operating SystemColour os My Question or IssueIs dj available in Oppo yet, I'm from Queensland if that matters
Plan Premium Country Device Oppo a16 Operating System Colour os My Question or Issue Is dj available in Oppo yet, I'm from Queensland if that matters
Spotify Legend
411 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceHuawei Mate 10 liteOperating SystemAndroid My Question or IssueSince the Android update to Android PIE I am not able to use the Spotify widget. It just displays a message saying "error while loading the widget".
Plan Premium Country Austria Device Huawei Mate 10 lite Operating System Android My Question or Issue Since the Android update to Android PIE I am not able to use the Spotify widget....
Newbie
28973 Views
12 replies
0 likes
No matter what guide I find, this new update just doesn't show the Listening History whatsoever. I've tried EVERYTHING but nothing is showing up
No matter what guide I find, this new update just doesn't show the Listening History whatsoever. I've tried EVERYTHING but nothing is showing up
339 Views
0 replies
0 likes
I can login from the website but not from the app
I can login from the website but not from the app
Moderator
401 Views
1 replies
0 likes
PlanFree and will stay that way till this starts workingCountryArgentina, sometimes other countriesDeviceAndroidOperating SystemAndroid 13 My Question or IssueI changed my credentials a dozen of times to try to login using my user name and pasword an...
Plan Free and will stay that way till this starts working Country Argentina, sometimes other countries Device Android Operating System Android 13 My Question or Issue I changed my cr...
Moderator
411 Views
1 replies
0 likes
Dear Spotify Support Team, I hope this message finds you well. I have been experiencing some frustrating lag issues while using the Spotify app recently, and I wanted to bring this to your attention in the hope that it can be resolved. The lag issue ...
Dear Spotify Support Team, I hope this message finds you well. I have been experiencing some frustrating lag issues while using the Spotify app recently, and I wanted to bri...
Moderator
1315 Views
1 replies
0 likes
Why has the notification bell icon on the Android app disappeared? How can I get it back?
Why has the notification bell icon on the Android app disappeared? How can I get it back?
Roadie
1182 Views
3 replies
1 likes
Como eu faço p mudar o plano duo Premium p o família Premium? Eu fiz a mudança mas acho q ficou ativo os 2 planos como cancelo o duo?
Como eu faço p mudar o plano duo Premium p o família Premium? Eu fiz a mudança mas acho q ficou ativo os 2 planos como cancelo o duo?
Spotify Star
530 Views
1 replies
0 likes
Plays #1 then skips to #20, playing songs I've removed from liked songs
Plays #1 then skips to #20, playing songs I've removed from liked songs
Moderator
315 Views
1 replies
0 likes
Greetings Spotify team! As I was using the enhance feature for my playlist with so many songs, I noticed that when I want to add/remove the suggested song, it took me a long time to find that song and it seem to bug me. I know I should be using my ey...
Greetings Spotify team! As I was using the enhance feature for my playlist with so many songs, I noticed that when I want to add/remove the suggested song, it took me a long time to fi...
Moderator
887 Views
3 replies
2 likes
PlanPremiumCountry Device(Samsung Galaxy S23)Operating System(Android) My Question or IssueThis feature was live for just a short time on my S23 but has now dissappeared. Why? BRING IT BACK! WE'VE BEEN WAITING FOR YEARS FOR IT
Plan Premium Country Device (Samsung Galaxy S23) Operating System (Android) My Question or Issue This feature was live for just a short time on my S23 but has now dissappeared...
Moderator
583 Views
2 replies
0 likes
After update to 8.4.95.785, my artist list is empty save a few artists I was following, and the songs tab on the mobile app have disappeared. I primarily listen to the albums and songs I've saved by browsing artists, so this is frustrating. Has anyon...
After update to 8.4.95.785, my artist list is empty save a few artists I was following, and the songs tab on the mobile app have disappeared. I primarily listen to the albums and songs I've saved by ...
Visitor
6344 Views
15 replies
27 likes
PlanPremiumCountryJersey (UK)DeviceLGOperating SystemAndroid My Question or IssueWhen I click on my liked songs, it will randomly come up with an error message saying 'something went wrong' and the songs have disappeared. Restarting the app and signi...
Plan Premium Country Jersey (UK) Device LG Operating System Android My Question or Issue When I click on my liked songs, it will randomly come up with an error message saying 'someth...
Not applicable
516 Views
2 replies
0 likes
Since there is no option on search for a tittle or artist in Spotify app, there is a way, I think that most of the common keyboards have the microphone option for voice dictation, but in My case on a Samsung device with the samsung keyboard was not a...
Since there is no option on search for a tittle or artist in Spotify app, there is a way, I think that most of the common keyboards have the microphone option for voice dictation, but in My case on a...
Casual Listener
1603 Views
3 replies
1 likes
