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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle/Loop enabling by themselves

I *do not* like to shuffle songs. I also dislike auto looping features. For some reason, the two options enable themselves automatically on my Pixel 7. I find myself constantly disabling them, at least twice a listening session.

  • Newbie
  • I *do not* like to shuffle songs. I also dislike auto looping features. For some reason, the two options enable themselves automatically on my Pixel 7. I find myself constantly disabling them, at lea...
  • Eni
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

why can,t i skip songs when playing on my phone

can,t skip when playing via phone there is no skip button

  • Visitor
  • can,t skip when playing via phone there is no skip button
  • Taylith
  • Community Legend
  • 1910 Views
  • 1 replies
  • 1 likes
  • 1910 Views
  • 1 replies
  • 1 likes

Why does my "now playing" display look different?

PlanPremiumCountryPolandDeviceSamsung galaxy a52s Operating SystemAndroid 13 My Question or IssueI have no idea what happened. One day my "now playing" display started to look like this and I don't know how to change it back.

  • Newbie
  • Plan Premium Country Poland Device Samsung galaxy a52s  Operating System Android 13   My Question or Issue I have no idea what happened. One day my "now playing" display started t...
  • kaworu_bloodpaw
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to fix song changes randomly when I am listening to music?

I use google assistant with Spotify as the main music provider in my home. My house uses Google Speakers and Google Home. So I am driving to work and enjoying a podcast through Spotify app on the phone and then my wife (at home) tells the house speak...

  • Visitor
  • I use google assistant with Spotify as the main music provider in my home. My house uses Google Speakers and Google Home. So I am driving to work and enjoying a podcast through Spotify app on the pho...
  • MihailY
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Songs not playing on my phone

I have done everythinggggggggggggggggggg I can on my phone, NOTHING will play. I even created a new account and still having the same problem!! But it works perfectly fine on the computer. Android user here.

  • Casual Listener
  • I have done everythinggggggggggggggggggg I can on my phone, NOTHING will play. I even created a new account and still having the same problem!! But it works perfectly fine on the computer. Android us...
  • OscarDC
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo inicial la aplicación me dice que tiene un error

Instale la app y me dice que borre cache, lo hago y aun así me dice que tiene un error mi celcelular es un galaxy note 20 ultra

  • Visitor
  • Instale la app y me dice que borre cache, lo hago y aun así me dice que tiene un error mi celcelular es un galaxy note 20 ultra
  • Joan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

I can't download my playlist

I can't download my playlist

  • Visitor
  • I can't download my playlist
  • kaworu_bloodpaw
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Bug Report] Rendering issue

PlanPremiumCountryUSADeviceSamsung Galaxy S22 UltraOperating SystemAndroid 13My Question or IssueIssues Rendering spotify app

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S22 Ultra Operating System Android 13 My Question or Issue Issues Rendering spotify app
  • Joan
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Queue Going Blank 2023

PlanPremiumCountry DeviceAndroid (Samsung)Operating System My Question or IssueWhenever I pause my music for more than 5 minutes, the Spotify queue disappears and goes blank, even when I play a playlist. This has been going on basically all of Januar...

  • Casual Listener
  • Plan Premium Country   Device Android (Samsung) Operating System     My Question or Issue Whenever I pause my music for more than 5 minutes, the Spotify queue disappears and ...
  • MihailY
  • Moderator
  • 462 Views
  • 5 replies
  • 0 likes
  • 462 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists will randomly start playing in some random order even when shuffle is off

Plan : PremiumCountry : USA Device : Pixel 7 ProOperating System : Android 13 My Question or Issue I have a playlist that I add music new music to and want to listen to albums in the order they were intended. However, Spotify will randomly decide to ...

  • Regular
  • Plan : Premium Country : USA   Device : Pixel 7 Pro Operating System : Android 13    My Question or Issue   I have a playlist that I add music new music to and want t...
  • OscarDC
  • Moderator
  • 704 Views
  • 5 replies
  • 1 likes
  • 704 Views
  • 5 replies
  • 1 likes

Superuser Contribution Audiobook Flow Bug

PlanPremiumCountryUSADevicePixel 7 ProOperating SystemAndroid 13 My Question or IssueI've been listening to "Tress of the Emerald Sea" on Spotify since it's not on Audible. This is my first go at listening to audiobooks on Spotify. It's been fine for...

  • Newbie
  • Plan Premium Country USA Device Pixel 7 Pro Operating System Android 13   My Question or Issue I've been listening to "Tress of the Emerald Sea" on Spotify since it's not on Audible. T...
  • AlejaR
  • Moderator
  • 993 Views
  • 1 replies
  • 0 likes
  • 993 Views
  • 1 replies
  • 0 likes

Solved!! Samsung mobile data turns off when I play Spotify in my car

Samsung mobile data turns off when I use Bluetooth to play Spotify in my car. I therefore can't receive texts or calls while I'm in the car.

  • Casual Listener
  • Samsung mobile data turns off when I use Bluetooth to play Spotify in my car. I therefore can't receive texts or calls while I'm in the car.
  • Jose_M
  • Spotify Star
  • 947 Views
  • 3 replies
  • 0 likes
  • 947 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cant use my spotify premium - google smart lock blocks spotify starting

My wife has a google nexus 6. Up until about a week ago, spotify worked fine and she uses it most days (she pays for premium). Now, if she opens spotify, a few seconds later, some sort of weird smart lock messages pops up, and closes spotify app down...

  • Regular
  • My wife has a google nexus 6. Up until about a week ago, spotify worked fine and she uses it most days (she pays for premium).  Now, if she opens spotify, a few seconds later, some sort of weird...
  • iobotic
  • Casual Listener
  • 229776 Views
  • 56 replies
  • 16 likes
  • 229776 Views
  • 56 replies
  • 16 likes

Superuser Contribution Rádio bases on playlist

Wth!! Why does Spotify keep changing my playlist it's nearly 17 hours long and it changes to radio based on playlist instead of staying on my playlist. How do I stop this?! Just because I use the free plan doesn't mean they should do whatever they wa...

  • Casual Listener
  • Wth!! Why does Spotify keep changing my playlist it's nearly 17 hours long and it changes to radio based on playlist instead of staying on my playlist. How do I stop this?! Just because I use the fre...
  • MihailY
  • Moderator
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not working whilst connected via Bluetooth my Samsung note 10 plus

I have tried the usual disconnect and reconnect and this has still not rectified the issue, whilst you tube etc works okay Spotify does not.

  • Casual Listener
  • I have tried the usual disconnect and reconnect and this has still not rectified the issue, whilst you tube etc works okay Spotify does not.
  • Dian
  • Spotify Legend
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast filter glitch

PlanPremium CountryUK DeviceGoogle Pixel 3a XL Operating SystemAndroid 11 My Question or Issue Playing podcasts on my laptop is fine - when I listen on my phone, they play in random order. I read a solution to this is to download them, which has help...

  • Visitor
  • Plan Premium   Country UK   Device Google Pixel 3a XL   Operating System Android 11     My Question or Issue   Playing podcasts on my laptop is fine - whe...
  • tollube
  • Regular
  • 4932 Views
  • 41 replies
  • 1 likes
  • 4932 Views
  • 41 replies
  • 1 likes

Superuser Contribution Can't like or unlike songs from my phone (android)

Planstudent premiumCountryItalyDevicesamsung a20Operating Systemandroid 9 My Question or IssueI cannot like or unlike songs on my phone. I am able to do it from the desktop, but the two accounts are not synched up. I already tried logging out, restin...

  • Casual Listener
  •   Plan student premium Country Italy Device samsung a20 Operating System android 9   My Question or Issue I cannot like or unlike songs on my phone. I am able to do it from the d...
  • AlejaR
  • Moderator
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google Assistant and Spotify on Android Automotive (Volvo) do not understand I am Premium

Hi,I started to use Spotify on a Volvo running Android Automotive.Despite the fact that I am Spotify Premium, Google Assistant keeps saying that asking for a specific song is only for Premium users.Everything (car OS + Spotify app) is up-to-date.Has ...

  • Casual Listener
  • Hi, I started to use Spotify on a Volvo running Android Automotive. Despite the fact that I am Spotify Premium, Google Assistant keeps saying that asking for a specific song is only for Premium use...
  • juberlin
  • Casual Listener
  • 988 Views
  • 2 replies
  • 0 likes
  • 988 Views
  • 2 replies
  • 0 likes

Fichier Locaux non disponoble

Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dessus , un message s'affiche " ce titrer n'est pas dispo...

  • Regular
  • Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dess...
  • Jb196
  • Visitor
  • 3053 Views
  • 9 replies
  • 0 likes
  • 3053 Views
  • 9 replies
  • 0 likes