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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41983 Views
  • 65 replies
  • 25 likes
  • 41983 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877702 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877702 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26299 Views
  • 4 replies
  • 0 likes
  • 26299 Views
  • 4 replies
  • 0 likes

Why is spotify playing music when the app isnt running, on another device

I got 2 phones, both samsung. Right now spotify is closed on both, but still plays on one of them. The phone spotify is playing on says that its playing from my other phone.This is very anoying, because I dont want to listen to spotify at all some ti...

  • Visitor
  • I got 2 phones, both samsung. Right now spotify is closed on both, but still plays on one of them. The phone spotify is playing on says that its playing from my other phone. This is very anoying, ...
  • Amayy
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not interested option is missing in android app

Found this when googling: https://community.spotify.com/t5/Implemented-Ideas/Discover-Please-add-a-quot-Not-Interested-quot-Button/idi-p/5275001But the option is missing for me on Android. I checked for updates but I'm already up to date.

  • Visitor
  • Found this when googling: https://community.spotify.com/t5/Implemented-Ideas/Discover-Please-add-a-quot-Not-Interested-quot-Button/idi-p/5275001 But the option is missing for me on Android. I checke...
  • Vasil
  • Moderator
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files greyed out on mobile

PlanPremiumCountryUSADeviceSamsung Galaxy J7 My Question or IssueI added some local files to my desktop playlist that are matching up to songs included in Spotify's catalog. The band is German though, so not all of their songs are playable for me in ...

  • Casual Listener
  •   Plan Premium Country USA Device Samsung Galaxy J7   My Question or Issue I added some local files to my desktop playlist that are matching up to songs included in Spotify's catal...
  • eramaeni
  • Casual Listener
  • 13620 Views
  • 15 replies
  • 0 likes
  • Local files for Spotify Mobile
  • 13620 Views
  • 15 replies
  • 0 likes

Swipe Down to Sort not working

PlanFreeCountryUSADeviceSamsung GalaxyOperating SystemAndroid My Question or IssueWhen I first downloaded the Spotify App I was able to swipe down while in a playlist and use the Sort feature. Now I no longer can. Where lies the issue??

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy Operating System Android   My Question or Issue When I first downloaded the Spotify App I was able to swipe down while in a playlist and use...
  • Prague
  • Spotify Star
  • 1645 Views
  • 1 replies
  • 1 likes
  • 1645 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution New lockscreen player has microscopic buttons

PlanPremiumCountrySwedenDeviceAsus Zenfone 9Operating SystemAndroid 13 My Question or IssueThe "mini player" on the lockscreen has buttons that are around 3-4mm in diameter...They are hopeless to see or push at a armlenth distance.

  • Casual Listener
  •   Plan Premium Country Sweden Device Asus Zenfone 9 Operating System Android 13   My Question or Issue The "mini player" on the lockscreen has buttons that are around 3-4mm in ...
  • MihailY
  • Moderator
  • 255 Views
  • 5 replies
  • 0 likes
  • 255 Views
  • 5 replies
  • 0 likes

Solved!! I can't change my plan - Screen goes white

Attempting to update my membership through the app, If I select premium double (the option that allows two accounts for $12.99) It just goes to a white screen and spins. This is on a pixel 6 pro running Android 12My account was previously a double, t...

  • Casual Listener
  • Attempting to update my membership through the app, If I select premium double (the option that allows two accounts for $12.99) It just goes to a white screen and spins. This is on a pixel 6 pro ...
  • Amayy
  • Spotify Star
  • 1362 Views
  • 5 replies
  • 0 likes
  • 1362 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution AI DJ playinga single song in blocks of a single artist

I love the new feature and understand it's in beta, but the past couple days when the DJ introduces a block of songs from an artist, it plays one song then introduces the next block of songs. This is the only type of block it cuts short.

  • Regular
  • I love the new feature and understand it's in beta, but the past couple days when the DJ introduces a block of songs from an artist, it plays one song then introduces the next block of songs. This is...
  • AlejaR
  • Moderator
  • 473 Views
  • 6 replies
  • 0 likes
  • 473 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to disable Spotify to start playing upon another app's notification?

When I'm watching a video on some other platform, and then notification (with sound) comes from a different app, Spotify starts playing song on it's own. I don't want to disable the notifications from other apps and by no means this should trigger Sp...

  • Newbie
  • When I'm watching a video on some other platform, and then notification (with sound) comes from a different app, Spotify starts playing song on it's own. I don't want to disable the notifications fro...
  • Lyubka
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution When i play a playlist the songs in my queue will randomly change

Song in the queue will randomly change and i will have to go to the playlist and hit play on the last song that played before the queue change

  • Visitor
  • Song in the queue will randomly change and i will have to go to the playlist and hit play on the last song that played before the queue change
  • Joan
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

I have a new phone and can't transfer library from old phone

My old phone is broken I pay for Premium so should have my library on the new phone

  • Casual Listener
  • My old phone is broken I pay for Premium so should have my library on the new phone
  • Amayy
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution tracks not playing in order

Even though shuffle play is off, Spotify will not play the songs in most playlists in order. It will play the first 3 or 4 in order, then start skipping songs. I am listening on an Echo dot, controlling it through the app on my android phone. Another...

  • Regular
  • Even though shuffle play is off, Spotify will not play the songs in most playlists in order. It will play the first 3 or 4 in order, then start skipping songs. I am listening on an Echo dot, controll...
  • Lyubka
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution No internet connection on wi-fi

When using a wi-fi connection on my samsung galaxy s22, Spotify search does not work and I get "no internet connection" displayed in the app Switching to mobile data makes the problem go away Additionally, while on wi-fi, asking Google assistant to s...

  • Visitor
  • When using a wi-fi connection on my samsung galaxy s22, Spotify search does not work and I get "no internet connection" displayed in the app Switching to mobile data makes the problem go away Add...
  • Dian
  • Spotify Legend
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sleep timer not working with podcasts

I use some podcasts to help me get to sleep, but I've noticed that the sleep timer doesn't work with them, episodes keep playing even though I set the timer to stop playing after the episode or an hour. Is this a known issue? PlanPremiumCountryUK Dev...

  • Music Fan
  • I use some podcasts to help me get to sleep, but I've noticed that the sleep timer doesn't work with them, episodes keep playing even though I set the timer to stop playing after the episode or an ho...
  • theslowdon
  • Visitor
  • 22922 Views
  • 48 replies
  • 10 likes
  • Podcasts
    Sleep Timer
  • 22922 Views
  • 48 replies
  • 10 likes

Superuser Contribution I'm not getting the pause button or play next button images.it comes like n

I'm using Spotify since last 6 month i use to update whenever it's available for. After my second update the graphs are not shown like pause button or play next button, it shows like (no graph)

  • Visitor
  • I'm using Spotify since last 6 month i use to update whenever it's available for. After my second update the graphs are not shown like pause button or play next button, it shows like (no graph)
  • Eni
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Playlists] Multiselecting songs in a playlist

I added 1 song to my playlist and suddenly I got about 200-400 rock songs added with it. I do not like rock songs and I need a way to easily select all of them at once and delete them.

  • Visitor
  • I added 1 song to my playlist and suddenly I got about 200-400 rock songs added with it. I do not like rock songs and I need a way to easily select all of them at once and delete them.
  • MihailY
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music goes silent mid song

I have recently updated my account to family account. So i have created a user for my other half and linked it to my account. For some reason when he is logged in as me spotify works perfectly fine, when hes logged in as himself the music just goes s...

  • Visitor
  • I have recently updated my account to family account. So i have created a user for my other half and linked it to my account. For some reason when he is logged in as me spotify works perfectly fine, ...
  • Vasil
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't connect to android auto unless you force stop and restart

I've got an oppo find X3 pro and there's a recurring problem with the latest version of Spotify where it refuses to connect to android auto unless you force stop and restart the app. Can anyone help?

  • Newbie
  • I've got an oppo find X3 pro and there's a recurring problem with the latest version of Spotify where it refuses to connect to android auto unless you force stop and restart the app. Can anyone help?
  • Lyubka
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tapping in between certain regions in app UI produces unexpected results

Case 1:1. I'm viewing an album/playlist while I listen to a song2. I want to expand the play bar to see duration, have full control over playhead, etc3. I unintentionally tap *just below* the play bar (about 1mm space between play bar and Home/Search...

  • Music Fan
  • Case 1: 1. I'm viewing an album/playlist while I listen to a song 2. I want to expand the play bar to see duration, have full control over playhead, etc 3. I unintentionally tap *just below* the p...
  • jumunius
  • Music Fan
  • 499 Views
  • 7 replies
  • 0 likes
  • 499 Views
  • 7 replies
  • 0 likes

Can't add albums to library

I have always highlighted the heart button to add an album to my library. Now, highlighting the heart does nothing and the heart becomes unhighlighted when I navigate away from the album then go back to it.

  • Casual Listener
  • I have always highlighted the heart button to add an album to my library. Now, highlighting the heart does nothing and the heart becomes unhighlighted when I navigate away from the album then go bac...
  • Prague
  • Spotify Star
  • 382 Views
  • 3 replies
  • 1 likes
  • 382 Views
  • 3 replies
  • 1 likes