Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6318 Views

0 replies

7 likes

  • 6318 Views
  • 0 replies
  • 7 likes

Superuser Contribution Locally saved songs sometimes don't work in my favourites playlist

After I play a song a few times that's saved to my device on my favourites plalist I'll get a pop-up saying "Spotify can't play this song right now" and it'll be grayed out with me not being able to play it anymore

Newbie

After I play a song a few times that's saved to my device on my favourites plalist I'll get a pop-up saying "Spotify can't play this song right now" and it'll be grayed out with me not being able to ...

Lyubka

Moderator

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot turn off the recommended songs

I've been trying to do everything to get rid of the Spotify recommendations. I have my own Playlist that I want to listen and I'm absolutely not interested in any other suggestions. Can you please help me stop it or I have to unsubscribe and delete S...

Visitor

I've been trying to do everything to get rid of the Spotify recommendations. I have my own Playlist that I want to listen and I'm absolutely not interested in any other suggestions. Can you please he...

atilas

Visitor

953 Views

5 replies

5 likes

  • 953 Views
  • 5 replies
  • 5 likes

Superuser Contribution The premium Duo plan does it have commercials?

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

Newbie

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

Joan

Moderator

982 Views

1 replies

0 likes

  • 982 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics not showing

My spotify on android won't show me lyrics I am listening to lyrics supported songs and have premium

Casual Listener

My spotify on android won't show me lyrics I am listening to lyrics supported songs and have premium

Not applicable

3184 Views

1 replies

0 likes

  • 3184 Views
  • 1 replies
  • 0 likes

I joined to duo premium account of my spouse but android app doesn't work.

actually android app shows update payment error :" premium paused your last payment didn't work ".even though my spouse paid for it! I uninstalled and reinstalled it but still doesn't work!by chance one time it opened! I am pretty sure that it is Spo...

Newbie

actually android app shows update payment error : " premium paused your last payment didn't work ". even though my spouse paid for it! I uninstalled and reinstalled it but still doesn't work! by c...

Sebasty

Community Legend

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Difference between 2 phones playing the same song

So I have 2 android phones on which I'm listening to Spotify. But for certain playlists, mainly a few Your Mixes, there is a difference with the duration with the songs, for example: Flashlight - Jessie J is 2 minutes 57 seconds on one phone and 3 mi...

Newbie

So I have 2 android phones on which I'm listening to Spotify. But for certain playlists, mainly a few Your Mixes, there is a difference with the duration with the songs, for example: Flashlight - Jes...

Sebasty

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

My canvas feature disappeared once I upgraded it to premium

I upgraded to Spotify premium yesterday, and I'm unable to see the canvas feature.

Visitor

I upgraded to Spotify premium yesterday, and I'm unable to see the canvas feature.

Sebasty

Community Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music is not downloaded when I'm offline

Hello community!I have a problem with my spotify application, I downloaded my music online, and all is ok, I can play music and everything is ok, but when my spotify is offline, my music can´t play because it show as not downloaded, but I downloaded ...

Newbie

Hello community! I have a problem with my spotify application, I downloaded my music online, and all is ok, I can play music and everything is ok, but when my spotify is offline, my music can´t play...

Joan

Moderator

249 Views

1 replies

0 likes

Android
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution All genres in search function display very limited selection of albums and playlists etc

PlanPremiumCountry DeviceSamsung S22+Operating System My Question or IssueWhen I browse genres none has more than a couple of albums or playlists and none of the genres display the "Show More" button. I can search for specific albums, which are not d...

Regular

Plan Premium Country   Device Samsung S22+ Operating System   My Question or Issue When I browse genres none has more than a couple of albums or playlists and none of the genres di...

djannih

Regular

354 Views

2 replies

0 likes

  • 354 Views
  • 2 replies
  • 0 likes

Superuser Contribution No sound is played if I switch to next song.

No sound is played if I switch to next song. I need to press pause and then play for sound reproduction.

Visitor

No sound is played if I switch to next song. I need to press pause and then play for sound reproduction.

Alex

Spotify Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Meine playlist der Woche beinhaltet jede Woche 50% ausgeblendete songs

Meine playlist der Woche beinhaltet jede Woche Songs, die ich als "bitte nicht spielen" markiert habe. Ich mag diese Songs nicht. Ich möchte sie nicht erneut vorgeschlagen bekommen. Obwohl sie markiert sind, werden sie vorgeschlagen. Warum?

Regular

Meine playlist der Woche beinhaltet jede Woche Songs, die ich als "bitte nicht spielen" markiert habe. Ich mag diese Songs nicht. Ich möchte sie nicht erneut vorgeschlagen bekommen. Obwohl sie markie...

musambani

Regular

608 Views

4 replies

0 likes

  • 608 Views
  • 4 replies
  • 0 likes

Superuser Contribution Connect only works after reinstall

When i try to use Spotify connect at home, the app connects to the device, but the connect icon in the app keeps flashing and ultimately fails.I have tried multiple devices with the same issue.If i reinstall the app on my phone it works the first tim...

Newbie

When i try to use Spotify connect at home, the app connects to the device, but the connect icon in the app keeps flashing and ultimately fails. I have tried multiple devices with the same issue. ...

Joan

Moderator

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random song playing not part of playlist

PlanFreeCountryDenmarkDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueWhen Im listening to my playlist, which have two podcast episodes in, on my phone, then Spotify just suddenly plays a random song that isnt part of it. The a...

Casual Listener

Plan Free Country Denmark Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue When Im listening to my playlist, which have two podcast episodes in, on my phone...

Not applicable

1030 Views

6 replies

0 likes

  • 1030 Views
  • 6 replies
  • 0 likes

Unusual Homepage

PlanPremiumCountryEgyptDeviceSamsung A 23Operating SystemAndroid 13 My Question or IssueMy liked songs and recently played playlists are supposed to be on my homepage but they are not, Instead I have two podcasts that I follow, help me this is annoyi...

Casual Listener

Plan Premium Country Egypt Device Samsung A 23 Operating System Android 13   My Question or Issue My liked songs and recently played playlists are supposed to be on my homepage but the...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast find in this show function missing

I share my premium account with my partner. On my phone I can search within a podcast show using the "find in this show" bar at the top. My partner's phone used to have this as well but it has disappeared. She still has the search function in playlis...

Gig Goer

I share my premium account with my partner. On my phone I can search within a podcast show using the "find in this show" bar at the top. My partner's phone used to have this as well but it has disapp...

Alex

Spotify Legend

771 Views

1 replies

0 likes

  • 771 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ma playlist ne fonctionne plus. E tout les autres dossiers eux fonctionne.!

J'ai environ un peu plus de 10.000 titres dans chansons aimées. Et quand je clic dessus rien ne ce passe .pourtant tout mes autres dossier ça fonctionne .que dois-je faire. Merci d'avance

Visitor

J'ai environ un peu plus de 10.000 titres dans chansons aimées. Et quand je clic dessus rien ne ce passe .pourtant tout mes autres dossier ça fonctionne .que dois-je faire. Merci d'avance

Alex

Spotify Legend

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got a message saying Spotify had tracked me for 800+ days

I clicked on it and there were lots of playlists but then I closed it without listening and now can't find them anywhere

Visitor

I clicked on it and there were lots of playlists but then I closed it without listening and now can't find them anywhere

Joan

Moderator

235 Views

1 replies

1 likes

  • 235 Views
  • 1 replies
  • 1 likes

Superuser Contribution Voiko siirtää vaikka Google oneen kun Spotify alkaa olla paljon gigoja

Haluan tietoa miten voin estää Spotifyn lisäämistä gigoja ohjelmaan kun esimerkiksi monessa muussa palvelussa on mahdollista saada valita mihin gigatavut siirretään

Visitor

Haluan tietoa miten voin estää Spotifyn lisäämistä gigoja ohjelmaan kun esimerkiksi monessa muussa palvelussa on mahdollista saada valita mihin gigatavut siirretään

Joan

Moderator

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Song keeps changing after 20 seconds

Songs play 20 seconds and then move to next. Logged out, restarted phone, uninstalled and reinstalled app

Visitor

Songs play 20 seconds and then move to next. Logged out, restarted phone, uninstalled and reinstalled app

kaworu_bloodpaw

Roadie

1179 Views

1 replies

0 likes

  • 1179 Views
  • 1 replies
  • 0 likes