Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854380 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854380 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20400 Views
  • 3 replies
  • 0 likes
  • 20400 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Sorry, the music stopped since your spotify account is being used on another device"

Hi,Please help to solve above issue. I didn't use my others device with my account to play music, but this error comes.I cast to my chromecast by play it first with my android then cast it to chromecast, but when i change the song in the middle this ...

  • Newbie
  • Hi, Please help to solve above issue. I didn't use my others device with my account to play music, but this error comes. I cast to my chromecast by play it first with my android then cast...
  • Alex
  • Moderator
  • 391 Views
  • 5 replies
  • 3 likes
  • 391 Views
  • 5 replies
  • 3 likes

Superuser Contribution Freezes Spotify Android since 4 days

PlanPremiumCountryFrance DeviceOppo Reno4 5G Operating SystemAndroid My Question or IssueHello, my Spotify freezes every time I connect, after 3 seconds. I can't listen to any music or go to the settings of the program. Also, when I sometimes manage ...

  • Casual Listener
  •   Plan Premium Country France   Device Oppo Reno4 5G   Operating System Android   My Question or Issue Hello, my Spotify freezes every time I connect, after 3 seconds...
  • Ver
  • Spotify Legend
  • 1291 Views
  • 19 replies
  • 0 likes
  • Spotify
  • 1291 Views
  • 19 replies
  • 0 likes

Superuser Contribution Android app crashing on Redmi Note 5

PlanPremiumCountryBrazilDeviceRedmi Note 5Operating SystemAndroid 9 My Question or IssueThe app keeps crashing whatever I do, clean reinstalled, restarted the phone, did all I could, but the app just keeps crashing forever. I really want to solve thi...

  • Casual Listener
  • Plan Premium Country Brazil Device Redmi Note 5 Operating System Android 9   My Question or Issue The app keeps crashing whatever I do, clean reinstalled, restarted the phone, did all ...
  • Kiril
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics not showing

PlanPremiumCountrySweden DeviceHuawei Mate 20 Lite Operating SystemEMUI 10.0 My Question or IssueThe lyrics feature is not showing up and it never has. Everyone around me has it on their phones but not me. I have tried re-installing the app but that ...

  • Regular
  • Plan Premium Country Sweden  Device Huawei Mate 20 Lite  Operating System EMUI 10.0    My Question or Issue The lyrics feature is not showing up and it never has. Everyo...
  • Alex
  • Moderator
  • 482 Views
  • 1 replies
  • 2 likes
  • 482 Views
  • 1 replies
  • 2 likes

Superuser Contribution Local music files not found, but podcast etc are.

Plan: PremiumCountry: UKDevice: Sony Xperia XZ2Operating System: Android 10 My Question or IssueI have ticked "show local files in library"Spotify is now seeing my few audiobooks (which are on my SD card) and some audio recordings I made on the phone...

  • Music Fan
  •   Plan: Premium Country: UK Device: Sony Xperia XZ2 Operating System: Android 10   My Question or Issue I have ticked "show local files in library" Spotify is now seeing my few ...
  • MafeG
  • Spotify Legend
  • 228 Views
  • 4 replies
  • 0 likes
  • 228 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution suggested songs

My Question or Issueso a few days after the update i suddenly get suggested songs which never happened before i searched how to stop it and it says turn off autoplay which i did and the suggested songs are sh!t how do i stop this and dont tell me to ...

  • Casual Listener
  • My Question or Issue so a few days after the update i suddenly get suggested songs which never happened before i searched how to stop it and it says turn off autoplay which i did and the suggested s...
  • MafeG
  • Spotify Legend
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle only unless using the enhance feature

Hi All I have a premium account and recently it only lets me play shuffle mode on all playlists, Spotify and playlists I have made. If I use the enhance feature or download the playlist I can then select which song to play. This problem isn’t occurri...

  • Newbie
  • Hi All  I have a premium account and recently it only lets me play shuffle mode on all playlists, Spotify and playlists I have made. If I use the enhance feature or  download the playlist ...
  • Jeremy
  • Spotify
  • 1337 Views
  • 1 replies
  • 0 likes
  • 1337 Views
  • 1 replies
  • 0 likes

Superuser Contribution REDMI NOTE 9 PRO SPOTIFY VERY SLOW/NOT RESPONDING

PlanPremiumCountryPhilippines DeviceRedmi note 9 pro Operating SystemAndroid 10 My Question or IssueMy spotify is very slow and sometimes not responding on my Redmi note 9 pro even when it's offline. And it takes too long to open. How do you fix this...

  • Visitor
  • Plan Premium Country Philippines   Device Redmi note 9 pro   Operating System Android 10   My Question or Issue My spotify is very slow and sometimes not responding on my...
  • Alex
  • Moderator
  • 2085 Views
  • 3 replies
  • 0 likes
  • 2085 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Google nest stop play next

PlanPremiumCountryFranceDeviceGalaxy S20Operating SystemAndroid 11My Question or IssueI have unchecked the play next option in the app settings. When an album ends, Spotify stops. However this doesn't seem to work on Google nest. It keeps playing oth...

  • Casual Listener
  • Plan Premium Country France Device Galaxy S20 Operating System Android 11 My Question or Issue I have unchecked the play next option in the app settings. When an album ends, Spotify stops. H...
  • Alex
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Couldn't start/join Group Session

PlanPremiumCountryRussiaDevice(Samsung Galaxy A52)Operating System(Android 11) My Question or IssueUpdated Spotify today in Play Market and got this issue: whenever I try use Group Session feature (either creating one or joining someone else's) I can...

  • Newbie
  • Plan Premium Country Russia Device (Samsung Galaxy A52) Operating System (Android 11)   My Question or Issue Updated Spotify today in Play Market and got this issue: whenever I try use...
  • Jeremy
  • Spotify
  • 8741 Views
  • 7 replies
  • 7 likes
  • 8741 Views
  • 7 replies
  • 7 likes

Superuser Contribution [Android] Car head unit status-bar overlaps menu

Auto hide the navigation bar when on full screen so the "Home" option can be accessed. With the latest install the "Home" button can't be selected because the navigation bar overlaps the application "Home" button. device: sp9853i-1h10_vmm (Car head U...

WhatsApp Image 2020-11-09 at 19.17.38.jpeg
  • Regular
  • Auto hide the navigation bar when on full screen so the "Home" option can be accessed. With the latest install the "Home" button can't be selected because the navigation bar overlaps the application ...
  • Yardenalgoar
  • Casual Listener
  • 4279 Views
  • 20 replies
  • 3 likes
  • Android
  • 4279 Views
  • 20 replies
  • 3 likes

Solved!!Superuser Contribution [Android][Playlists] Auto-shutdown feature

How about adding an option to mark any song as "the last song for tonight" or something like that, so after that song is over, the app automatically shuts down or just stops playing. This may be convenient and useful for users that want to go to slee...

  • Newbie
  • How about adding an option to mark any song as "the last song for tonight" or something like that, so after that song is over, the app automatically shuts down or just stops playing.   This ma...
  • Novy
  • Moderator
  • 520 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify mobile profile identical to the PC one

PlanPremiumCountryFranceDeviceAllOperating SystemAll My Question or IssueHello, I want to submit a new functionality for platform users. Since the new profile page is available for PC, why not do the same for Android or Apple smartphones?

  • Regular
  • Plan Premium Country France Device All Operating System All   My Question or Issue Hello, I want to submit a new functionality for platform users. Since the new profile page is ...
  • Elena
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Can't play downloaded podcasts in airplane mode

In preparation for a long plane trip, I downloaded both music playlists and podcasts. When in airplane mode, I had no problem playing the music playlists but I was unable to play to podcasts. Well, I was able to play about half of one podcast before ...

  • Casual Listener
  • In preparation for a long plane trip, I downloaded both music playlists and podcasts. When in airplane mode, I had no problem playing the music playlists but I was unable to play to podcasts. Well, I...
  • Amayy
  • Spotify Star
  • 1688 Views
  • 1 replies
  • 0 likes
  • 1688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't play selected song(not the usual issue people are talking about)

PlanPremium (almost since the start)Country DeviceSamsung Galaxy s20+Operating System(iOS Android (whatever most current is) My Question or IssueI have not come across this issue till today. I've researched but no one else seems to be having this pro...

  • Casual Listener
  • Plan Premium (almost since the start) Country   Device Samsung Galaxy s20+ Operating System (iOS Android (whatever most current is)   My Question or Issue I have not come across t...
  • Elena
  • Moderator
  • 433 Views
  • 6 replies
  • 2 likes
  • 433 Views
  • 6 replies
  • 2 likes

Superuser Contribution Rewind/Fast forward buttons greyed out on lock screen

PlanPremiumCountryUSADeviceSamsung Galaxy S20+ 5GOperating SystemAndroid version 11 My Question or Issue Not sure if this was after a recent update (since I have my apps set to auto-update), but I haven't been able to fast forward or rewind when list...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S20+ 5G Operating System Android version 11   My Question or Issue   Not sure if this was after a recent update (since I have my ap...
  • MisterSnrub
  • Casual Listener
  • 1115 Views
  • 7 replies
  • 0 likes
  • 1115 Views
  • 7 replies
  • 0 likes

Superuser Contribution Google Assistant Plays Censored Versions of Songs

PlanPremiumCountryUSADeviceSamsung S9 SM-G960UOperating SystemAndroid 9 PieMy Question or IssueWhen I use voice commands through Google Assistant to play music on Spotify, it sometimes defaults to censored/edited versions of the song. If I use the mi...

  • Newbie
  • Plan Premium Country USA Device Samsung S9 SM-G960U Operating System Android 9 Pie My Question or Issue When I use voice commands through Google Assistant to play music on Spotify, it someti...
  • CarlosE
  • Moderator
  • 8724 Views
  • 12 replies
  • 26 likes
  • 8724 Views
  • 12 replies
  • 26 likes

Solved!!Superuser Contribution Spotify Play not working after some time

PlanPremiumCountrySwitzerlandDeviceOnePlus 8 ProOperating SystemAndroid 11 When I don't use Spotify for some time, I can only play a song if I open the app. Even if the app is still opened in the task manager. Also I disabled all battery optimization...

  • Regular
  • Plan Premium Country Switzerland Device OnePlus 8 Pro Operating System Android 11   When I don't use Spotify for some time, I can only play a song if I open the app. Even if the app is ...
  • ReeCube
  • Regular
  • 1005 Views
  • 8 replies
  • 0 likes
  • bug
    issue
    Play
    Play Button
  • 1005 Views
  • 8 replies
  • 0 likes

Superuser Contribution Not Reporting Listening Activity

PlanPremiumCountryUSDeviceSamsung S21 UltraOperating SystemAndroid 11 My Question or IssueAndroid devices no longer update their listening activity for friends on the latest version

  • Casual Listener
  • Plan Premium Country US Device Samsung S21 Ultra Operating System Android 11   My Question or Issue Android devices no longer update their listening activity for friends on the latest ...
  • Ver
  • Spotify Legend
  • 182 Views
  • 2 replies
  • 0 likes
  • android 11
    listening activity
  • 182 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to delete an old spotify account that has no longer been connected to Facebook

Help! I can't delete my old spotify account. I made it through facebook but it's no longer connected on my Facebook and I don't remember the password nor the email. I want to delete my old spotify and idk how

  • Newbie
  • Help! I can't delete my old spotify account. I made it through facebook but it's no longer connected on my Facebook and I don't remember the password nor the email. I want to delete my old spotify an...
  • Mario
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes