Music pauses automatically *with a slow fadeout*

[dan5schroeder]

Plan

Premium

Country

USA

Device

Pixel 4 XL

Operating System

Android 12 (Jan 5 2022 update)

My Question or Issue

Occasionally (once or twice a day at most), the currently playing music will slowly fade out to silence over a couple seconds and then pause. This has happened while the screen is locked or while I'm using a different app. This fade-and-pause behavior is similar to what happens when you receive a phone call on Android while listening to music, but in this issue there is no incoming phone call or new notification of any kind when the music pauses.

Additional details:

• The Battery Saver system setting is turned off
• After the music fades out, if I switch back to the Spotify app, the app is still running (i.e., it opens immediately to the player interface, rather than showing the splash screen) and shows the current song as being paused; hitting play resumes playback where it was. In other words, the app appears to believe it has been told to pause the music (as opposed to, say, having crashed).
• Audio output device: this behavior has happened while paired to Bluetooth headphones and while using the "Screen Cast" feature of Android to mirror the phone's screen and audio to a Chromecast
• First noticed this issue a couple weeks ago
• I haven't had any *other* media apps pause automatically since noticing this issue

[Eni]

Hey there @dan5schroeder,

Thanks for reaching out about this here in the Community. 

Would you mind logging in to your account on a different phone to check if the issue persists there?

On another note, we'd like to know if this only happens while using Bluetooth devices and your Chromecast or if it also happens when you're streaming directly on your phone. 

Lastly, it's also a good idea to exclude the app from any Battery optimization software that might be active on your smartphone.

Keep us posted on how it goes.

[dan5schroeder]

Update: the same behavior (pausing, but with audio fading out instead of stopping immediately) had now occurred multiple times in other apps (e.g., YouTube). Will send this on to Android support instead.

[Alex]

Hey @dan5schroeder,

Thanks for letting us know about this.

We've passed this info on to the right folks at Spotify.

You're welcome to post here if you hear back from the other support teams 🙂

Cheers.

[Belac746]

Sorry to say but it doesn't work.

[Yordan]

Hey @Belac746,

Welcome to the Spotify Community!

Does this occur exclusively with Spotify? Are you able to consistently reproduce this behavior? If so, please share a short screen recording which captures it in action, along with the following details:

• your device's make, model and OS version
• the version of Spotify you're running

If you haven't already, try performing a clean reinstall of the app to see if that does the trick. It's also worth checking if the issue persists on another device.

Keep us posted on this.