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Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
PlanPremium StudentCountryUnited StatesDeviceSamsung Galaxy A32 5GOperating SystemAndroid 11 My Question or IssueI signed up for Spotify 3 days ago, but the mobile app has given me nothing but trouble. The desktop client runs fine, but the app is bor...
PlanPremiumCountrySingapore DeviceALP-L29 (Huawei mate 10)Operating SystemAndroid Version 10 My Question or IssueWhenever I try to use a slideshow (eg, introducing a Blend playlist or onlyyou) it skips to the end and doesn't let me see any other slid...
PlanPremiumCountryUnited StatesDeviceOnePlus 8Operating SystemAndroid My Question or IssueSo I've got only two f***ing local songs I'm trying to sync to my phone. One song works flawlessly, the other song, works flawlessly on my computer but refuses ...
I have a brand new Chromecast with Google TV and I have it set up as part of a speaker group with a Nest Mini. Whenever I go to cast to the group, the TV's Now Playing screen is some strange looking Spotify UI that I've never seen before. It looks aw...
PlanPremiumDeviceRedmi Note 9M2003J15SSOSMIUI Global 12.5.1 Sable12.5.1.0 (RJOMIXM)Android Version11 RP1A.200720.011Security Update 2021-07-01Spotify Version8.6.62.1029My IssueCar mode doesn't work offline. When online, the lower part of the car mode...
PlanPremiumCountryEgyptDeviceSamsung Note 10 LiteOperating SystemAndroid My Question or IssueThe "choose music" tab in car mode allows me to switch between playlists and albums without looking at the phone, but the problem is that the "choose music" ...
PlanPremiumCountryJapaneDevice(HUAWEI MediaPad M3 Lite 10)Operating System(Android 7.0) My Question or IssueI tired to download the app and play songs on browser (Chrome) but both didn't work. When I tried to download the app, the google play says "n...
For a few weeks now I've unable to play a lot of songs especially from my playlists. I had to start using Spotify web on my laptop to play most but then i realized yesterday that the same problem started there as well. I have restarted my phone sever...
PlanPremiumCountryHungaryDeviceSamsung Galaxy Note20 Ultra 5GOperating SystemAndroid 11OneUI 3.1 My Question or IssueHi! I've recently read a thread of this exact issue, and OP found out that setting their playlists to Private then Public again resol...
When using Spotify, the volume control via hardware buttons superimposses with other apps in foreground.Is there a way to deactivate this behaviour?It is especially problematic when combined with using spotify connect, changing the volume of remote s...
PlanPremiumCountryGermanyDeviceZTE blade V10Operating SystemAndroid 9 My Question or IssueSo my Spotify does not appear to have the right version. It shows the newest version but it still has the layout and progression bar of the old one. It doesn't ...
The android widget goes blank after a few minutes of not playing music, even if Spotify is open in the background. Therefore to start listening again, instead of just playing play on the widget as I'm sure your supposed to do, you have to reopen the ...
PlanPremiumCountrySpain DeviceSamsung Galaxy Edge 7Operating SystemAndroid Oreo 8.0Samsung Experience Version 9.0 My Question or IssueThe Spotify app keeps on shutting down. I already tried to:Delate data and cache, delate some specific files on the ...
PlanPremiumCountryPhilippinesDeviceHuawei YII6Operating System(Android Oreo My Question or IssuePodcasts won't play but it worked fine two days ago. Keep getting "Something went wrong" error message when I try to open any podcast. Music works fine. R...
PlanPremium CountryBrazil DeviceChromecast 2Gen and 3Gen, Moto G5Plus, Samsung J3Pro, Samsung A32, Samsung A71 Operating SystemAndroid 8 and 11 My Question or IssuePlayback is unstable on Chromecast. More often than not, selecting a Chromecast on the...
PlanPremiumCountrySrilankaDeviceXiaomi mi 11 Global (MIUI 12.5.5)Operating SystemAndroid 11 My Question or IssueI tried to connect to Facebook to find my friends. After I touch connect facebook button its opens up another loading screen and it automa...
PlanStudent Premium CountryUnited States DeviceXaomi Redmi Note 9S Operating SystemAndroid 10 My Question or IssueSpotify suddenly started using an excessive amount of data for seemingly no reason. I have a mobile plan that allows 5 GB of data a mont...
PlanPremiumCountryColombia DeviceOnePlus 8 ProOperating SystemAndroid 11 My Question or IssueSince Yesterday I can't play Crime Junkie Podcast, all the episodes won' load, but the rest of the podcast load without problem, the songs also works fine. I...
PlanPremiumCountrySlovakiaDeviceSamsung Galaxy Note10Operating SystemAndroid Oreo My Question or IssueI have an issue with my duo playlist. All the songs are from my friend, and when I click on the playlist I get a pop-up message: Join your Duo Mix t...
Hi, I have a Samsung HW-MS550 and HW-MS650 soundbar and both soundbars have a serious volume control problem when using Spotify Connect.When I try to change the volume from inside the Spotify app, the soundbars increase the volume with increments of ...