Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50741 Views
  • 66 replies
  • 25 likes
  • 50741 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881443 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881443 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27266 Views
  • 4 replies
  • 0 likes
  • 27266 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why is my app automatically logging out without me doing anything

My apple randomly log out not only during the day but while I'm listening to it as well. I haven't done anything or changed any settings whatsoever.

  • Visitor
  • My apple randomly log out not only during the day but while I'm listening to it as well. I haven't done anything or changed any settings whatsoever.
  • Dian
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone stole my playlist

PlanPremium duoCountry Denmark Device(Samsung galaxy s20fe)Operating System(Android newest.) My Question or IssueI have 2 playlist and spotify is set as one of the makers of the playlists I can't Edit or swipe to put songs in queIs there any way i ca...

  • Newbie
  • PlanPremium duo Country Denmark    Device (Samsung galaxy s20fe) Operating System (Android newest.)   My Question or Issue I have 2 playlist and spotify is set as one of the ...
  • Alex
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution como iniciar mi cuenta premium en un dispositivo nuevo

Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes.Cuando instalo la aplicacion solo puede usar la version gratis y cuando va a cambiar a prem...

  • Newbie
  • Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes. Cuando instalo la aplicacion solo pued...
  • Lyubka
  • Moderator
  • 67109 Views
  • 7 replies
  • 2 likes
  • 67109 Views
  • 7 replies
  • 2 likes

Superuser Contribution App plays last song/podcast I was listening out of nowhere

Since I bought a new phone, same brand (Motorola), been through some embarassing moments. Sometimes Spotify starts playing the last song/podcast I was listening to. It can be when my phone is inside my purse, it can be when I'm going into others apps...

  • Visitor
  • Since I bought a new phone, same brand (Motorola), been through some embarassing moments. Sometimes Spotify starts playing the last song/podcast I was listening to. It can be when my phone is inside ...
  • Joan
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The music stutters all the time

PlanPremiumCountryArgentinaDevice(Xiaomi Redmi Note 10 Pro)Operating SystemMIUI 13 Android 12 My Question or IssueOn my Xiaomi Redmi Note 10 Pro I haven't been able to listen to music on Spotify for 3 weeks because everything sounds choppy and looks ...

  • Gig Goer
  •   Plan Premium Country Argentina Device (Xiaomi Redmi Note 10 Pro) Operating System MIUI 13 Android 12   My Question or Issue On my Xiaomi Redmi Note 10 Pro I haven't been able t...
  • lachterma-ar
  • Gig Goer
  • 607 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 607 Views
  • 2 replies
  • 0 likes

Superuser Contribution canvas feature not accessible on my android device.

the canvas feature available has completely disappeared from the settings. i tried logging in on another device from the same email it doesn't work but i tried using a different email and it started working. i can't use the other account as i am a pr...

  • Casual Listener
  • the canvas feature available has completely disappeared from the settings. i tried logging in on another device from the same email it doesn't work but i tried using a different email and it started ...
  • AlejaR
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ

Plan PremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroidMy Question or IssueEverytime I try to use DJ my app crashes and force closes itself

  • Visitor
  •   Plan  Premium Country USA Device Samsung Galaxy S7 Operating System Android My Question or Issue Everytime I try to use DJ my app crashes and force closes itself 
  • AlejaR
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify não toca quando conectado ao Bluetooth

Celular está conectado ao Bluetooth tudo está reproduzindo corretamente inclusive outros aparelhos de reprodução de áudio menos o Spotify que continua tocando via celular

  • Visitor
  • Celular está conectado ao Bluetooth tudo está reproduzindo corretamente inclusive outros aparelhos de reprodução de áudio menos o Spotify que continua tocando via celular
  • Eni
  • Moderator
  • 1032 Views
  • 1 replies
  • 0 likes
  • 1032 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect Devices on Local Data Music

PlanPremium FamilyCountryGermanyDeviceSamsung Galaxy Z Fold 4, Denon Home 250, Amazon Echo Dot 3rd generationOperating SystemOne UI 5.1 My Question or IssueHi, i have the problem that i can't listen to local music with my speaker Denon Home 250 throu...

  • Visitor
  •   Plan Premium Family Country Germany Device Samsung Galaxy Z Fold 4, Denon Home 250, Amazon Echo Dot 3rd generation Operating System One UI 5.1   My Question or Issue Hi,  ...
  • Alex
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jeden Morgen Musik, Wecker ist abgeschaltet.

Seit längerem spielt Spotify jeden Morgen ein und denselben Titel ab.Wecker ist aus und dennoch jeden Morgen das gleiche.Vor einiger Zeit hatte ich Spotify als Wecker. Habe es rückgängig gemacht. Es hört aber einfach nicht auf. Spotify habe ich mehrf...

  • Visitor
  • Seit längerem spielt Spotify jeden Morgen ein und denselben Titel ab. Wecker ist aus und dennoch jeden Morgen das gleiche. Vor einiger Zeit hatte ich Spotify als Wecker. Habe es rückgängig gemacht....
  • Lyubka
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! can't download my songs

this have been happening for a while. my songs just won't download at all. evertime I hit the download button, it keep stuck and won't download anything at all. already made a clean reinstall of the app. but can't get a solution for this. please, hel...

  • Casual Listener
  • this have been happening for a while. my songs just won't download at all. evertime I hit the download button, it keep stuck and won't download anything at all. already made a clean reinstall of the ...
  • SailorSona
  • Casual Listener
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Tapping the heart icon on the Android app does not change it in any way

On pressing the heart icon in the notification drop down player or with the app open does not change it from an outline to indicate that it's been added to my liked songs playlist. I just get a popup at the bottom stating it's been added.

  • Casual Listener
  • On pressing the heart icon in the notification drop down player or with the app open does not change it from an outline to indicate that it's been added to my liked songs playlist. I just get a popup...
  • Alex
  • Spotify Legend
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Sorting Alphabetically for Android

Is there a way to do this yet? I can't believe how many people have said something about it. I think I'm in the same boat as most people.........My playlists on my laptop are arranged alphabetically by artist. Whenever I add new music and sync to my ...

  • Newbie
  • Is there a way to do this yet? I can't believe how many people have said something about it. I think I'm in the same boat as most people.........My playlists on my laptop are arranged alphabetically ...
  • hup333
  • Regular
  • 4513 Views
  • 7 replies
  • 10 likes
  • 4513 Views
  • 7 replies
  • 10 likes