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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't install Spotify on Google Pixel 7pro (device isn't compatible)

Plan: PremiumCountry: USADevice: Google Pixel 7 pro (256Gb)Operating System: Android ver 13 My Question or Issue:Spotify can't be installed on my new phone. When I am trying to download Spotify from Google Play Store I am getting an error message: ''...

  • Newbie
  • Plan: Premium Country: USA Device: Google Pixel 7 pro (256Gb) Operating System: Android ver 13  My Question or Issue: Spotify can't be installed on my new phone. When I am ...
  • Eni
  • Moderator
  • 4863 Views
  • 1 replies
  • 2 likes
  • device isn't compatible
    Google Pixel
    google pixel 7 pro
  • 4863 Views
  • 1 replies
  • 2 likes

I need servers IPs

I have a mikrotik router and I need spotify IPs to add them to the address list, pls help me

  • Visitor
  • I have a mikrotik router and I need spotify IPs to add them to the address list, pls help me
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hallo,ich habe ein neues Handy u. neue Nummer u kann mich nicht anmelden.

Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich zuletzt vor Jahren dort anmelden und habe wahrschei...

  • Visitor
  • Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich ...
  • MihailY
  • Moderator
  • 1674 Views
  • 1 replies
  • 0 likes
  • 1674 Views
  • 1 replies
  • 0 likes

Spotify suddenly pauses and skips songs, does it for no apparent reason

it pauses at the first second but doesn't show it, it just goes to zero and I have to restart the song, it skips songs halfway through

  • Newbie
  • it pauses at the first second but doesn't show it, it just goes to zero and I have to restart the song, it skips songs halfway through
  • Prague
  • Spotify Star
  • 199 Views
  • 1 replies
  • 1 likes
  • 199 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stops after every track.

PlanPremiumCountryUKDeviceSamsung A20FEOperating System Android My Question or IssueFor a period of time every day Spotify stops after every track. I have to keep pressing play. Sometimes it lasts hours, sometimes just half an hour. It's a pain. I've...

  • Music Fan
  • Plan Premium Country UK Device Samsung A20FE Operating System  Android   My Question or Issue For a period of time every day Spotify stops after every track. I have to keep pressi...
  • Keiron213
  • Music Fan
  • 946 Views
  • 15 replies
  • 0 likes
  • 946 Views
  • 15 replies
  • 0 likes

Superuser Contribution Android Car Radio - installed app gives poor quality sound

PlanPremium DuoCountryUKDevice2din 7inch car radio Operating SystemAndroid My Question or Issue Hello people, I am using Spotify through Bluetooth to my (Android) car radio and the sound quality is very good! The problem is, to change album or playli...

  • Regular
  •   Plan Premium Duo Country UK Device 2din 7inch car radio  Operating System Android   My Question or Issue  Hello people,   I am using Spotify through Blueto...
  • Itsme_dorothee
  • Casual Listener
  • 3104 Views
  • 12 replies
  • 0 likes
  • 3104 Views
  • 12 replies
  • 0 likes

Music changes to things I never listen to

PlanPremiumCountryUSA DevicePixelOperating SystemAndroid 13This is new. There are two issues. One is that the app stops playing whatever I have playing at the moment. There is no pattern to this behavior. It's playing and then it stops. The other and...

  • Visitor
  • Plan Premium Country USA  Device Pixel Operating System Android 13 This is new. There are two issues. One is that the app stops playing whatever I have playing at the moment. There is no...
  • user-removed
  • Not applicable
  • 423 Views
  • 4 replies
  • 1 likes
  • Android
  • 423 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution daily mixes showing up with only shuffle play

PlanFreeCountry U.S.A. DeviceSamsung s7 My Question or Issue i listen to the daily mixes a lot, and recently four out of six have been showing up with no option to play individual songs, only shuffle play. ive tried to fix it within the playlist. ive...

  • Casual Listener
  •   Plan Free Country  U.S.A.   Device Samsung s7   My Question or Issue  i listen to the daily mixes a lot, and recently four out of six have been showing up with no...
  • willk2
  • Newbie
  • 23809 Views
  • 15 replies
  • 6 likes
  • 23809 Views
  • 15 replies
  • 6 likes

Solved!!Superuser Contribution Spotify no longer playing sound through Android Auto

PlanPremiumCountryUKDeviceSamsung Galaxy A51Operating SystemAndroid 11 One UI 3.1 My Question or IIssue Spotify no longer plays sound when plugged in via USB and used through Android Auto. The song plays, the track is counting through but there's no ...

  • Music Fan
  • Plan Premium Country UK Device Samsung Galaxy A51 Operating System Android 11   One UI 3.1   My Question or IIssue   Spotify no longer plays sound when plugged in via USB ...
  • ciaranj
  • Casual Listener
  • 13684 Views
  • 22 replies
  • 0 likes
  • 13684 Views
  • 22 replies
  • 0 likes

Superuser Contribution notification language is different than on phone/app

when I get a notification on my phone from spotify, the little text/message/listen to etc. below the song/podcast notification shows a different language than set in the spotify app, spotify browser and my mobile phone. The notification language show...

  • Visitor
  • when I get a notification on my phone from spotify, the little text/message/listen to etc. below the song/podcast notification shows a different language than set in the spotify app, spotify browser ...
  • Dian
  • Spotify Legend
  • 709 Views
  • 1 replies
  • 0 likes
  • 709 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please make it possible to remove widget on Android 11

Please make it an option to remove widget from screen. Even if you go to widgets and switch it off, or turn off all notifications from Spotify, it's still there. Many people have complained about this, please do something about it.

  • Visitor
  • Please make it an option to remove widget from screen. Even if you go to widgets and switch it off, or turn off all notifications from Spotify, it's still there. Many people have complained about thi...
  • Eni
  • Moderator
  • 540 Views
  • 4 replies
  • 1 likes
  • 540 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Can't disable shuffle play in Daily Mix

PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueGo to "Liked songs" section, click "shuffle & play", now go to any "Daily Mix" and play it - songs will play in random order and you can't disable it unle...

  • Casual Listener
  • Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue Go to "Liked songs" section, click "shuffle & play", now go to any "Daily ...
  • j-MIND
  • Casual Listener
  • 5793 Views
  • 7 replies
  • 1 likes
  • 5793 Views
  • 7 replies
  • 1 likes

Solved!! Daily Mix always plays in shuffle mode

PlanPremiumCountryUSADeviceSamsung Note 10Operating SystemAndroid 9 (Pie)Spotify version: 8.5.32.889 My Question or IssueLately, my Daily Mixes will only seem to play in shuffle mode. That is, they do not play in the order seen on the Daily Mix list....

  • Music Fan
  • Plan Premium Country USA Device Samsung Note 10 Operating System Android 9 (Pie) Spotify version: 8.5.32.889   My Question or Issue Lately, my Daily Mixes will only seem to  play...
  • j-MIND
  • Casual Listener
  • 7830 Views
  • 4 replies
  • 0 likes
  • 7830 Views
  • 4 replies
  • 0 likes

remeber last played song of playlist

PlanPremium Operating SystemAndroid Oreo Hi, when I am playing songs of a playlist A in an ordered fashion (album, my favorite songs, a audio book, etc.), switch listening to an other playlist B and then switch back to playlist A, I would like to con...

  • Visitor
  • Plan Premium   Operating System Android Oreo   Hi, when I am playing songs of  a playlist A in an ordered fashion (album, my favorite songs, a audio book, etc.), switch list...
  • squidgewinkle
  • Music Fan
  • 1162 Views
  • 2 replies
  • 5 likes
  • 1162 Views
  • 2 replies
  • 5 likes

App just won't open

PlanPremiumCountryIrelandDeviceTCL 20 Pro 5G / Nothing 1 My Question or IssueWhen I open the app, it asks me to log in. I enter the correct login details and I just get the green swirl for a few minutes and get the "something went wrong" message. Thi...

  • Visitor
  • Plan Premium Country Ireland Device TCL 20 Pro 5G / Nothing 1   My Question or Issue When I open the app, it asks me to log in. I enter the correct login details and I just get the green...
  • Taylith
  • Community Legend
  • 265 Views
  • 1 replies
  • 1 likes
  • 265 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music coming out of the wrong output on Bluetooth

PlanPremiumCountryUKDeviceGoogle Pixel 7 ProOperating SystemAndroid 13 My Question or IssueSo I've noticed if I have Bluetooth headphones connected and get in my car, the car Bluetooth takes over, as expected. However, if I get out of the car, the ph...

  • Music Fan
  • Plan Premium Country UK Device Google Pixel 7 Pro Operating System Android 13   My Question or Issue So I've noticed if I have Bluetooth headphones connected and get in my car, the car...
  • rishnet
  • Visitor
  • 2139 Views
  • 4 replies
  • 0 likes
  • 2139 Views
  • 4 replies
  • 0 likes

Superuser Contribution Tracks stopping

Hello,I like to listen to audiobooks. Recently, all tracks stop after about a minute. Sometimes the next one follows, but often something is played. These "random hits" do not come from the files I listen to. What is the reason for this and how can I...

  • Newbie
  • Hello, I like to listen to audiobooks. Recently, all tracks stop after about a minute. Sometimes the next one follows, but often something is played. These "random hits" do not come from the files I...
  • Alex
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

unsolicited Spotify launch in the car

There's one problem that a lot of people have been dealing with for years, and Spotify is completely ignoring it. Only very incompetent and incredibly stupid answers come from Spotify.... Brief recap of the problem: I get in my car, turn on the radio...

  • Casual Listener
  • There's one problem that a lot of people have been dealing with for years, and Spotify is completely ignoring it. Only very incompetent and incredibly stupid answers come from Spotify.... Brief recap...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crashes, with the new tiles. When the phone is off or is leaves the app

I enjoy listening to music during my nine hours shift but whenever I scroll even one tile I was down with your new ui. It crashes within a minute of leaving the app or turning off the phone. I'm on a Motorola one 5g UW

  • Newbie
  • I enjoy listening to music during my nine hours shift but whenever I scroll even one tile I was down with your new ui. It crashes within a minute of leaving the app or turning off the phone. I'm...
  • Dian
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deine Folgen

Hallo.In meiner Bibliothek wird im Podcast Ordner "Deine Folgen" angezeigt das sich neun Folgen darin befinden. Der Ordner ist aber leer.Wo liegt denn hier der Fehler?Es wäre ja schön wenn der Ordner leer ist, dass es auch so angezeigt wird.LG Stefan

  • Visitor
  • Hallo. In meiner Bibliothek wird im Podcast Ordner "Deine Folgen" angezeigt das sich neun Folgen darin befinden. Der Ordner ist aber leer. Wo liegt denn hier der Fehler? Es wäre ja schön wenn der ...
  • Dian
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes