Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 925 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution Unable to use open.spotify.com via Firefox Nightly.

PlanFree/Premium: PremiumCountry: ENG Device: Fairphone FP4Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624) My Question or Issuehttps://github.com/webcompat/web-bugs/issues/125482#issue-1838492946

  • Music Fan
  • Plan Free/Premium: Premium Country: ENG   Device: Fairphone FP4 Operating System: Stock ROM (Android 12, Build FP4.SP2G.B.079.20230624)   My Question or Issue https://github.com/web...
  • rokejulianlockhart
  • Music Fan
  • 1082 Views
  • 2 replies
  • 0 likes
  • 1082 Views
  • 2 replies
  • 0 likes

Superuser Contribution La fonction enrichir à disparu ( android sur samsung S10e)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Matdu66
  • Visitor
  • 2796 Views
  • 2 replies
  • 0 likes
  • 2796 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot search when linking to internet via wifi

Plan Premium Country Taiwan Device Asus ZenFone 8 Operating System Android 13 My Question or Issue It shows no internet connected when I search. But the app can play music I never heard before in the same time! The issue only happens when I use WiFi ...

  • Newbie
  •   Plan   Premium   Country   Taiwan    Device   Asus ZenFone 8   Operating System   Android 13       My Question or Issu...
  • OscarDC
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't log in spotify on my new phone

PlanFree/Premium Device(Redmi Note 11R)Operating System(Andriod) My Question or IssueI can't log in to Spotify on my new phone. It works when logging in with my parent's devices and friends. It also cleared all cache and had also uninstall and reinst...

  • Casual Listener
  • Plan Free/Premium   Device (Redmi Note 11R) Operating System (Andriod)   My Question or Issue I can't log in to Spotify on my new phone. It works when logging in with my parent's d...
  • OscarDC
  • Moderator
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify connect kills internet connection on router

PlanPremiumCountryAustriaDeviceSamsung Galaxy Tab A, Spotify Connect on Cambridge Audio CXNv2Operating SystemAndroid My Question or IssueSince a couple of weeks I am having issues with Spotify connect.The connection to my streamer works, songs can be...

  • Regular
  • Plan Premium Country Austria Device Samsung Galaxy Tab A, Spotify Connect on Cambridge Audio CXNv2 Operating System Android   My Question or Issue Since a couple of weeks I am having i...
  • Henriko8
  • Regular
  • 1675 Views
  • 7 replies
  • 0 likes
  • 1675 Views
  • 7 replies
  • 0 likes

Superuser Contribution Sync Spotify on Windows and Android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying out the free version of Spotify. On my Win 10 system, I compiled a playlist of so...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am tr...
  • Alex
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kulaklıkla dinlediğim müzik bir anda duruyor.

Merhabalar, kulaklıkla müzik dinlerken bir anda müzik kesiliyor. Müziği yeniden açıyorum ama müzik yine kapanıyor. Bu her seferinde aynı müzikte olmuyor, farklı müziklerde de oluyor.bu durum beni çok rahatsız ediyor. Düşünün bir anda müzik dinlerken ...

  • Visitor
  • Merhabalar, kulaklıkla müzik dinlerken bir anda müzik kesiliyor. Müziği yeniden açıyorum ama müzik yine kapanıyor. Bu her seferinde aynı müzikte olmuyor, farklı müziklerde de oluyor.bu durum beni çok...
  • Dian
  • Spotify Legend
  • 6127 Views
  • 1 replies
  • 0 likes
  • 6127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Single Track from an Album

PlanPremiumCountryUKDeviceOnePlus XOperating SystemAndroid 6.0.1 (Marshmallow?) My Question or IssuePreviously I was able to like a song to add it to my all songs list, then find the album I saved the song from in my library, which would have only th...

  • Casual Listener
  • Plan Premium Country UK Device OnePlus X Operating System Android 6.0.1 (Marshmallow?)   My Question or Issue Previously I was able to like a song to add it to my all songs list, then ...
  • OscarDC
  • Moderator
  • 1046 Views
  • 3 replies
  • 1 likes
  • Albums
    downloads
    Update
  • 1046 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android TV] Disappearing "Continue Playing" widget

DeviceFire TV 4K I use Spotify with multiple devices, most of the times on my MacBook or Phone together with a Remote Speaker (Spotify Connect)But I also have a FireTV and on the other day I opened the app and was pleasantly surprised to see a widget...

  • Music Fan
  • Device Fire TV 4K    I use Spotify with multiple devices, most of the times on my MacBook or Phone together with a Remote Speaker (Spotify Connect) But I also have a FireTV and on t...
  • duppenr
  • Regular
  • 582 Views
  • 2 replies
  • 0 likes
  • 582 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tapping the checkmark in "Your Episodes" opens "add to playlist"

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S20 FEOperating SystemAndroid 13 (One UI 5.1) My Question or IssueTapping the checkmark on an episode in the "Your Episodes" screen takes me to add the episode to a playlist instead of re...

  • Newbie
  • Plan Premium Country United States of America Device Samsung Galaxy S20 FE Operating System Android 13 (One UI 5.1)   My Question or Issue Tapping the checkmark on an episode in the "Y...
  • Yordan
  • Moderator
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android & iOS, Tracks will only skip around and not play in proper order

I have Spotify Premium on my iMac (Mavericks), my iPad (most recent update) and on my Android Vers. 4.1.1. (Huawei G510). On my iMac I can play my playlist as it appears (numerical/chronological order - from top to bottom). On my mobile devices I can...

  • Regular
  • I have Spotify Premium on my iMac (Mavericks), my iPad (most recent update) and on my Android Vers. 4.1.1. (Huawei G510).    On my iMac I can play my playlist as it appears (numerical/c...
  • MihailY
  • Moderator
  • 2208 Views
  • 6 replies
  • 0 likes
  • playback
    playback order
    Playback problem
    random playlist
    randomly
  • 2208 Views
  • 6 replies
  • 0 likes

Superuser Contribution How do I turn off lgbtq and other politically focused playlists on homepag?

I come to Spotify to listen to music, this is a streaming service not a political platform. At present I don't see an option to select straight playlists. I would like to not have things shoved at me when not requested. If this can't be undone I will...

  • Casual Listener
  • I come to Spotify to listen to music, this is a streaming service not a political platform. At present I don't see an option to select straight playlists. I would like to not have things shoved at...
  • KennethHardema
  • Newbie
  • 1155 Views
  • 6 replies
  • 3 likes
  • 1155 Views
  • 6 replies
  • 3 likes

Spotify channel no longer showing in ROKU menu?

PremiumCountryUSADeviceROKU (There's no option for this, otherwise?)Operating SystemN/A My Question or IssueAs of today, Spotify no longer appears in Roku home screen. What gives? ROKU is updated and, as it stands, since the Spotify channel no longer...

  • Casual Listener
  •   Premium Country USA Device ROKU (There's no option for this, otherwise?) Operating System N/A   My Question or Issue As of today, Spotify no longer appears in Roku home screen.&...
  • 460 Views
  • 0 replies
  • 0 likes
  • 460 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Lite low audio quality with "very high" set. Only on Wi-Fi, not on data or downloaded songs.

PlanPremium FamilyCountryArgentinaDeviceRedmi Note 7Operating SystemAndroid 12 My Question or Issue Spotify Lite app has very low audio quality, like the "basic" quality option (i tested it, there's no difference between all of the settings), even wi...

  • Casual Listener
  • Plan Premium Family Country Argentina Device Redmi Note 7 Operating System Android 12   My Question or Issue   Spotify Lite app has very low audio quality, like the "basic" quali...
  • OscarDC
  • Moderator
  • 1898 Views
  • 3 replies
  • 0 likes
  • 1898 Views
  • 3 replies
  • 0 likes

Spotify loads very slowly

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceSamsung Galaxy SM A5,Operating SystemAndroid 5 My Question or IssueHello.I have a problem. Spotify o...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Samsung Galaxy SM A5, Operating Syst...
  • 313 Views
  • 0 replies
  • 0 likes
  • "android"
  • 313 Views
  • 0 replies
  • 0 likes

Superuser Contribution Screen locks even when Spotify is playing

PlanFree/PremiumCountry DeviceHuawei P30 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy phone always gets locked when Spotify is on. If I'm driving and listening to songs on Spotify, the phone screen doesn't stay un...

  • Music Fan
  • Plan Free/Premium Country   Device Huawei P30 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My phone always gets locked when Spotify is ...
  • zoomnclick
  • Music Fan
  • 3063 Views
  • 13 replies
  • 0 likes
  • Android
    huawei
    screen lock
  • 3063 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify not working properly on Chromecast, it skips the last 20sec of the songs, no visuals.

PlanPremiumCountryMexicoDeviceTCL 10pro Operating SystemAndroidMy Question or IssueSpotify used to cast to my Chromecast with some visuals from the Artist, the name of the song and the name of the Artist, like 10 days ago it only shows the Spotify lo...

  • Visitor
  •   Plan Premium Country Mexico Device TCL 10pro  Operating System Android My Question or Issue Spotify used to cast to my Chromecast with some visuals from the Artist, the name of ...
  • Joan
  • Moderator
  • 348 Views
  • 1 replies
  • 1 likes
  • 348 Views
  • 1 replies
  • 1 likes

Provide an F-Droid repository.

Plan: PremiumCountry: ENGDevice: Fairphone FP4 5GOperating System: Android 12 My Question or Issue Many devices are currently unable to install (and thus use) Spotify because their device doesn't support the Google Play Store (China) or the user is u...

  • Music Fan
  • Plan: Premium Country: ENG Device: Fairphone FP4 5G Operating System: Android 12   My Question or Issue   Many devices are currently unable to install (and thus use) Spotify because...
  • 713 Views
  • 0 replies
  • 2 likes
  • 713 Views
  • 0 replies
  • 2 likes

Superuser Contribution False payment failed screen after switch to duo

After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the app just fine. Is there any way to reset that? Thanks

  • Visitor
  • After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the ap...
  • AlejaR
  • Moderator
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music gets quieter after lock down phone

Volume is okay if I listen music but after I lock down my phone it gets quieter until it's very quiet and I can't turn it up. PlanPremiumCountryHungaryDeviceHuawei P30 liteOperating SystemAndroidSpotify version8.5.**bleep**. 834 My Question or Issue

  • Visitor
  • Volume is okay if I listen music but after I lock down my phone it gets quieter until it's very quiet and I can't turn it up.  Plan Premium Country Hungary Device Huawei P30 lite Operatin...
  • Alex
  • Spotify Legend
  • 13493 Views
  • 9 replies
  • 0 likes
  • 13493 Views
  • 9 replies
  • 0 likes