Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 210 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution My biggest Playlist won't show the search bar

I'm using my galaxy s10e, and my largest Playlist has removed a bunch of setting options, and won't let me swipe down to show the search or sort options. This is only on this Playlist. It also says Spotify is a contributor to the Playlist although I ...

  • Gig Goer
  • I'm using my galaxy s10e, and my largest Playlist has removed a bunch of setting options, and won't let me swipe down to show the search or sort options. This is only on this Playlist. It also says S...
  • Yordan
  • Moderator
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local file track not playing with recommendations activated

On a Poco F3 with Android 13 and premium plan. To reproduce the bug: activate the display of local files in the settings -> go to the library -> Local files -> like one of the songs -> go back to the "liked tracks" playlist -> activate the smart play...

  • Newbie
  • On a Poco F3 with Android 13 and premium plan. To reproduce the bug: activate the display of local files in the settings -> go to the library -> Local files -> like one of the songs -&g...
  • AlejaR
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • bug
    local files
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gapless playback does not work properly on Samsung A13

PlanPremiumCountryFranceDeviceSamsung Galaxy A13Operating SystemAndroid My Question or IssueSince the last update, sometimes the gapless does not work properly on my Samsung A13. No problem on my chromebook with the same songs.I've tried to turn off ...

  • Regular
  • Plan Premium Country France Device Samsung Galaxy A13 Operating System Android    My Question or Issue Since the last update, sometimes the gapless does not work properly on my Sa...
  • Yordan
  • Moderator
  • 1863 Views
  • 10 replies
  • 0 likes
  • 1863 Views
  • 10 replies
  • 0 likes

Superuser Contribution Songs weirdly starting where i left off when i put them in the queue

PlanPremiumCountrySwitzerlandDeviceGalaxy A13Operating SystemAndroid version 13 My Question or IssueSometimes on my phone a song plays where i last played it if i put it in the queue.So to explain in simpler terms what would happen sometimes is somet...

  • Casual Listener
  •   Plan Premium Country Switzerland Device Galaxy A13 Operating System Android version 13   My Question or Issue Sometimes on my phone a song plays where i last played it if i put...
  • Dian
  • Spotify Legend
  • 721 Views
  • 4 replies
  • 0 likes
  • 721 Views
  • 4 replies
  • 0 likes

Android alarm not working with Spotify

PlanPremiumCountry:USA DevicePixel 7 proOperating SystemAndroid 13 My Question or IssueFor the last two or three days when I go to link Spotify to alarms it sits on the loading screen forever. Also, when the alarms go off it changes from Spotify just...

  • Casual Listener
  • Plan Premium Country:USA   Device Pixel 7 pro Operating System Android 13   My Question or Issue For the last two or three days when I go to link Spotify to alarms it sits on the ...
  • Dlund8
  • Casual Listener
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Android Auto Playlist Order

PlanPremiumCountryUSA Device(Samsung Galaxy Note 5)Operating System(Android 7.0) My Question:Can you add an option menu to the Android auto gui, so that when I select a playlist from my library, my car plays the songs in a specific order (e.g. date a...

  • Newbie
  • Plan Premium Country USA  Device (Samsung Galaxy Note 5) Operating System (Android 7.0)   My Question: Can you add an option menu to the Android auto gui, so that when I select a ...
  • DrDamage
  • Music Fan
  • 9593 Views
  • 21 replies
  • 63 likes
  • Android auto playlist order
  • 9593 Views
  • 21 replies
  • 63 likes

Superuser Contribution Offline Devices Broken

PlanPremiumCountryUSADeviceAndroidOperating SystemMultiple My Question or IssueHad to replace an android device after it took a swim in the ocean, however, the device was offline with downloaded playlists. Got a new device, but cannot download music ...

  • Visitor
  • Plan Premium Country USA Device Android Operating System Multiple   My Question or Issue Had to replace an android device after it took a swim in the ocean, however, the device was off...
  • Dian
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Differences between playing playlists on Android and Windows

PlanFreeCountryUKDeviceSamsung Galaxy S22+Operating SystemAndroidMy Question or IssueSo I've been using Spotify for a few months. I built myself a playlist that I listen to regularly. Starting a couple of days ago there appears to be random songs not...

  • Visitor
  • Plan Free Country UK Device Samsung Galaxy S22+ Operating System Android My Question or Issue So I've been using Spotify for a few months. I built myself a playlist that I listen to regularl...
  • Prague
  • Community Legend
  • 345 Views
  • 1 replies
  • 1 likes
  • 345 Views
  • 1 replies
  • 1 likes

Superuser Contribution Listening on my phone keeps switching to play on laptop

PlanPremiumCountryUsDeviceSamsung galaxy 23 ultra and windows 11 laptopOperating SystemAndroid My Question or IssueHow do I get music to stop playing on wrong device? I'm not with the laptop. I already set only play on devices on same network.

  • Newbie
  • Plan Premium Country Us Device Samsung galaxy 23 ultra and windows 11 laptop Operating System Android   My Question or Issue How do I get music to stop playing on wrong device? I'm not...
  • Alex
  • Spotify Legend
  • 1712 Views
  • 1 replies
  • 0 likes
  • 1712 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como excluir os arquivos locais?

Tenho uma pasta de arquivos locais e preciso excluir essa pasta ou alguns itens dessa pasta e não estou conseguindo. Como exclui-los?

  • Casual Listener
  • Tenho uma pasta de arquivos locais e preciso excluir essa pasta ou alguns itens dessa pasta e não estou conseguindo. Como exclui-los?
  • 12155817713
  • Casual Listener
  • 3776 Views
  • 3 replies
  • 0 likes
  • 3776 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Two notifications

PlanPremiumCountrySingapore DeviceGalaxy A51Operating SystemAndroid version 11 My Question or IssueI currently have two notifications on my phone everytime I play music? If I want to get rid of the Spotify notification on my notification bar, it alwa...

  • Music Fan
  • Plan Premium Country Singapore    Device Galaxy A51 Operating System Android version 11   My Question or Issue I currently have two notifications on my phone everytime I pla...
  • hej123
  • Newbie
  • 42537 Views
  • 72 replies
  • 13 likes
  • 42537 Views
  • 72 replies
  • 13 likes

Superuser Contribution Can't like or unlike songs on Android app

PlanPremium DeviceSamsung Note 8Operating SystemAndroid My Question or IssueFor a while now I've been unable to like or unlike songs on the Android app. Clicking the heart button, in any of the places it appears, does absolutely nothing. I can add/re...

  • Casual Listener
  • Plan Premium   Device Samsung Note 8 Operating System Android   My Question or Issue For a while now I've been unable to like or unlike songs on the Android app. Clicking the heart...
  • drewseff
  • Casual Listener
  • 735 Views
  • 4 replies
  • 0 likes
  • 735 Views
  • 4 replies
  • 0 likes

Heaphone Amp EQ Support

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 4a 5gOperating SystemAndroid 13 My Question or IssueI'm using Spotify on my Android device (Android 13, Google Pixel 4a 5g) and my headphones don't quite put out enough volume. I bought a headphone am...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a 5g Operating System Android 13   My Question or Issue I'm using Spotify on my Android device (Android 13, Google Pixel 4a 5g) ...
  • ShaneB0826
  • Casual Listener
  • 412 Views
  • 2 replies
  • 1 likes
  • 412 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Unable to log in on my new Samsung Galaxy A53 5G

I'm unable to log in to my spotify account on this device, although it works on my Windows laptop, and my almost identical Samsung Galaxy A52 4G Android 13 phone (it also had problems logging in, but the usual clear cache/reinstall fix worked).Things...

  • Casual Listener
  • I'm unable to log in to my spotify account on this device, although it works on my Windows laptop, and my almost identical Samsung Galaxy A52 4G Android 13 phone (it also had problems logging in, but...
  • kasparas014
  • Casual Listener
  • 1125 Views
  • 3 replies
  • 0 likes
  • 1125 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why I can't get my verification list for around 9 days?

I've sent a link to my Spotify account, and was hoping for you to answer me in 2-3 days. But no! I'm waiting for it for, like, 9 days!

  • Visitor
  • I've sent a link to my Spotify account, and was hoping for you to answer me in 2-3 days. But no! I'm waiting for it for, like, 9 days!
  • Alex
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple lost features on spotify on Google TV since recent update

Hello,I'm using Spotify (version 2023.06.19_6-e5400ce E release-v2.260-4g7aadfb2-mlvhz HEAD-v3.202.356-gb9be1e6c 1.76.1) on my Google Chromecast on Google TV (Android TV v12 - 4.9.269).Since a few weeks (i guess since last spotify update), I've lost ...

  • Newbie
  • Hello, I'm using Spotify (version 2023.06.19_6-e5400ce E release-v2.260-4g7aadfb2-mlvhz HEAD-v3.202.356-gb9be1e6c 1.76.1) on my Google Chromecast on Google TV (Android TV v12 - 4.9.269). Sin...
  • AlejaR
  • Moderator
  • 610 Views
  • 2 replies
  • 0 likes
  • 610 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Remove Local Files from Android Device

How can I remove the spotify files from my Kindle Fire? My playlists have taken up all the space and I want to free up some space. I made several playlists not available locally, thinking this would remove them from the device but the disk is still f...

  • Casual Listener
  • How can I remove the spotify files from my Kindle Fire? My playlists have taken up all the space and I want to free up some space. I made several playlists not available locally, thinking this would ...
  • leisurely_
  • Newbie
  • 18283 Views
  • 5 replies
  • 0 likes
  • 18283 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playback widget remains active even after Spotify app has been closed

PlanPremiumCountryIrelandDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11My Question or IssueWhenever I close the Spotify app on my device, the playback widget remains active in the drop-down notification panel meaning I have to manually remove ...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy S20 FE Operating System Android 11 My Question or Issue Whenever I close the Spotify app on my device, the playback widget remains active ...
  • Spot-Hokie
  • Visitor
  • 3928 Views
  • 15 replies
  • 2 likes
  • 3928 Views
  • 15 replies
  • 2 likes

Superuser Contribution The length of time for my Playlists has disappeared.

When I create a Playlist it no longer gives me a run time up top as I add or remove items. Did they remove this feature? Is there a way to restore this?

  • Visitor
  • When I create a Playlist it no longer gives me a run time up top as I add or remove items. Did they remove this feature? Is there a way to restore this?
  • OscarDC
  • Moderator
  • 543 Views
  • 3 replies
  • 0 likes
  • 543 Views
  • 3 replies
  • 0 likes