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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1030 Views
  • 0 replies
  • 4 likes

Superuser Contribution Spotify starts up and shows the last song I'm on every time I restart my phone

PlanPremiumCountry DeviceSamsung 20feOperating SystemAndroid My Question or IssueEvery time I restart Spotify "helpfully" pops up on my phone reminding me of the last song I happened to be listening to.This may come as a terrible shock to you but my ...

  • Regular
  • Plan Premium Country   Device Samsung 20fe Operating System Android   My Question or Issue Every time I restart Spotify "helpfully" pops up on my phone reminding me of the last so...
  • Audiotune203
  • Casual Listener
  • 16567 Views
  • 23 replies
  • 0 likes
  • 16567 Views
  • 23 replies
  • 0 likes

Audio changes when YouTube is open

PlanPremiumCountryIsrael DevicePoco X3 ProOperating System Android 12 My Question or IssueWhen YouTube is opened on phone the sound amplifies and some effect (probably stereo enhance) is on. This happens only while listening with Bluetooth earphones ...

  • Newbie
  • Plan Premium Country Israel    Device Poco X3 Pro Operating System  Android 12   My Question or Issue When YouTube is opened on phone the sound amplifies and some effec...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Spotify Changes Default Download Location By Itself

My Question or Issue I am using Spotify Version 8.5.31.676 for Android. Twice in the last week, the Spotify app has, on its own, changed the default storage location for music downloads. Specifically, it changed the storage location from my SD card t...

  • Casual Listener
  • My Question or Issue   I am using Spotify Version 8.5.31.676 for Android.  Twice in the last week, the Spotify app has, on its own, changed the default storage location for music download...
  • Masagusfoto
  • Newbie
  • 1903 Views
  • 6 replies
  • 4 likes
  • 1903 Views
  • 6 replies
  • 4 likes

Superuser Contribution Your client does not have permission to get URL

PlanPremiumCountryGermanyDevicemi 10 pro maxoperation systemAndroidhello dearThe following error is displayed when I try to log in to SpotifyError: ForbiddenYour client does not have permission to get URL / from this server.when i want to play music ...

  • Newbie
  • Plan Premium Country Germany Device mi 10 pro max operation system Android hello dear The following error is displayed when I try to log in to Spotify Error: Forbidden Your client does not...
  • csjgamingtv
  • Casual Listener
  • 20423 Views
  • 6 replies
  • 1 likes
  • 20423 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Loop button missing

The loop button is gone and replaced by a hide song button. I can't find anything that would allow looping. I have premium.

  • Casual Listener
  • The loop button is gone and replaced by a hide song button. I can't find anything that would allow looping. I have premium.
  • Susan_GP
  • Moderator
  • 1812 Views
  • 5 replies
  • 0 likes
  • 1812 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify doesn't load on Xiaomi Pad 5

I recently purchased Xiaomi Pad 5, so it is still new. However, when I log on to Spotify using FB it would freeze on a blank screen and not load the contents of Spotify. Is there an issue with the app? Please assist as I'm a daily user for Spotify. P...

  • Visitor
  • I recently purchased Xiaomi Pad 5, so it is still new. However, when I log on to Spotify using FB it would freeze on a blank screen and not load the contents of Spotify. Is there an issue with the ap...
  • wongxuanwen2801
  • Visitor
  • 899 Views
  • 2 replies
  • 0 likes
  • 899 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I view lyrics in songs?

I am trying to view lyrics to songs?? I have clicked on the Now Playing bar? But I see nothing that says LYRICS to tap??? Help??

  • Regular
  • I am trying to view lyrics to songs?? I have clicked on the Now Playing bar? But I see nothing that says LYRICS to tap??? Help??
  • Dian
  • Spotify Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Mobile app skipping songs/ albums

Hi there. In last couple of weeks Spotify keeps skipping and jumping songs within albums and if I've more than one album saved by an artist, spotify randomly shuffles through those too. I never hit Shuffle Play. Updated two days ago and no change. V ...

  • Casual Listener
  • Hi there. In last couple of weeks Spotify keeps skipping and jumping songs within albums and if I've more than one album saved by an artist, spotify randomly shuffles through those too. I never hit S...
  • Susan_GP
  • Moderator
  • 6278 Views
  • 6 replies
  • 0 likes
  • 6278 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify app will auto-start up with playback playing from a different location daily

I have Spotify running 24/7 generally in my office (I just mute the speakers at the end of each working day). It connects to a speaker via bluetooth from a Mac mini in the office. The Spotify app on my Android phone (Samsung Galaxy A53) auto-starts u...

  • Music Fan
  • I have Spotify running 24/7 generally in my office (I just mute the speakers at the end of each working day). It connects to a speaker via bluetooth from a Mac mini in the office.   The Spotif...
  • Lyubka
  • Moderator
  • 761 Views
  • 3 replies
  • 0 likes
  • 761 Views
  • 3 replies
  • 0 likes

listen same music on android phone and pc windows at the same time

PlanPremiumCountryCanadaDevicepixel 7 (android) and pc Windows 10Operating SystemAndroid and Windows 10 My Question or IssueI want to listen the same music on my phone (android) and my pc (windows 10). I saw spotify connect to broadcast music on many...

  • Newbie
  • Plan Premium Country Canada Device pixel 7 (android) and pc Windows 10 Operating System Android and Windows 10   My Question or Issue I want to listen the same music on my phone (...
  • Maxim
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué no pueden pueden procesar mi pago?

Supongo que será la renovación con cambio de tarjetas. Puedo pagar desde Mercado Pago?

  • Visitor
  • Supongo que será la renovación con cambio de tarjetas. Puedo pagar desde Mercado Pago?
  • Not applicable
  • 464 Views
  • 3 replies
  • 0 likes
  • 464 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hola buenas tardes, mi aplicación no me deja reproducir nada,

Tengo plan familiar, tuve que cancelar la tarjeta y no se absorbió el pago, cuando restablecí premium no me dejó reproducir nada, abro álbumes y dice que debo agregar canciones al album, y los míos igual están vacíos, aun estén recomendados en inicio...

  • Visitor
  • Tengo plan familiar, tuve que cancelar la tarjeta y no se absorbió el pago, cuando restablecí premium no me dejó reproducir nada, abro álbumes y dice que debo agregar canciones al album, y los míos i...
  • Alex
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps stoping

When I open any list, it plays the first song and then it stops. Every Time I am using it.

  • Visitor
  • When I open any list, it plays the first song and then it stops. Every Time I am using it.
  • Dian
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

360 audio today

Plan ?Free/Premium ......PremiumCountry...... UK Device Google .....Pixel 4a(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System .....Android 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis afternoon at about 17:30 t...

  • Visitor
  • Plan ? Free/Premium ......Premium Country...... UK   Device Google .....Pixel 4a (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System .....Android 13 (iOS 10, Android&nbsp...
  • 700 Views
  • 0 replies
  • 0 likes
  • 700 Views
  • 0 replies
  • 0 likes

The "widget" in the notification area is no longer showing in the phone link app

Since the last change of the "Now Playing" widget in the notification area of my Android phone, it is no longer showing in the MS Phone Link app on windows.For me this was an easy way to see,pause or skip music while working. Is there a way to get th...

Wilco_0-1692353134984.png
  • Regular
  • Since the last change of the "Now Playing" widget in the notification area of my Android phone, it is no longer showing in the MS Phone Link app on windows. For me this was an easy way to see,pause ...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

All Google Home speaker groups disappeared

PlanPremiumCountrySwedenDeviceGoogle Pixel 7Operating SystemAndroid My Question or IssueAfter I bought 2 JBL Link Music speakers and joined them to my Home, no speaker groups are listed in Spotify.Worked perfectly before with just Chromecast Audio de...

  • Casual Listener
  • Plan Premium Country Sweden Device Google Pixel 7 Operating System Android   My Question or Issue After I bought 2 JBL Link Music speakers and joined them to my Home, no speaker grou...
  • gorantornqvist
  • Casual Listener
  • 1605 Views
  • 1 replies
  • 0 likes
  • 1605 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists with more than 250 songs can´t be played on Android automotive

PlanPremiumCountryGermanyDevicePolestar 2 Operating SystemAndroid Automotive My Question or IssueOn Android Automotive ( Not android Auto) (Polestar 2) you only can play playlists up to 250 songs. Songs above that count aren´t shown in the playlist a...

  • Newbie
  • Plan Premium Country Germany Device Polestar 2  Operating System Android Automotive   My Question or Issue On Android Automotive ( Not android Auto) (Polestar 2) you only can play...
  • Oussie
  • Visitor
  • 874 Views
  • 3 replies
  • 0 likes
  • 874 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle function error

PlanPremiumCountryNorwayDeviceSamsung Galaxy s10e My Question or IssueI've had a premium account for a long time, no payment issues, the premium is still active when I log in. But I tried to shuffle my playlist and I am told "you've discovered a prem...

  • Newbie
  •   Plan Premium Country Norway Device Samsung Galaxy s10e   My Question or Issue I've had a premium account for a long time, no payment issues, the premium is still active when I lo...
  • Lyubka
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove all downloads from another device to listen offlines with this one

I recently change my phone, I logged in spotify on my smartwatch to, but the application doesn't let me to download my playlist, saids it's somethinge related to another devices. I've alredy closed all sessions, re-install the app and clear cache and...

  • Casual Listener
  • I recently change my phone, I logged in spotify on my smartwatch to, but the application doesn't let me to download my playlist, saids it's somethinge related to another devices. I've alredy closed a...
  • Dian
  • Spotify Legend
  • 5159 Views
  • 5 replies
  • 0 likes
  • 5159 Views
  • 5 replies
  • 0 likes