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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Bug - Interface gibberish

https://dailymix-images.scdn.co/v2/img/ab6761610000e5eb597a4257d0022e2ac837fa7d/2/zh/default Bug reappears when the locale is Chinese. Devices: PC Androd IOS MacOS WEB

  • Casual Listener
  • https://dailymix-images.scdn.co/v2/img/ab6761610000e5eb597a4257d0022e2ac837fa7d/2/zh/default    Bug reappears when the locale is Chinese.     Devices: PC Androd IOS MacOS WEB
  • MihailY
  • Moderator
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs wont play.

Some reson when i go to my liked songs on my android, and i click any song i am unable to play any song (this started about a week ago). .

  • Casual Listener
  • Some reson when i go to my liked songs on my android, and i click any song i am unable to play any song (this started about a week ago). .
  • Joan
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution I do not have access to some premium features on my android.

I am part of a spotify family plan, but I don't have access to some features like crossfade, quality of music playback and download or equalizer, this only happens on my android, not on my desktop app. I already reinstalled the app. I don't seem to h...

  • Visitor
  • I am part of a spotify family plan, but I don't have access to some features like crossfade, quality of music playback and download or equalizer, this only happens on my android, not on my desktop ap...
  • Vasil
  • Moderator
  • 1405 Views
  • 1 replies
  • 0 likes
  • 1405 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Volume Level setting not changing in landscape orientation

PlanPremiumCountryGermanyDeviceSamsung Galaxy S22Operating SystemAndroid 13 OneUI 5.1 My Question or IssueWhen using Spotify App on Android device in landscape orientation, it is not possible to change the volume level setting. The dropdown opens and...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S22 Operating System Android 13 OneUI 5.1   My Question or Issue When using Spotify App on Android device in landscape orientation, i...
  • MihailY
  • Moderator
  • 743 Views
  • 5 replies
  • 0 likes
  • 743 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Up Next" or Queue Not Matching List of Songs In Radios

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21 Ultra 5GOperating SystemAndroid v11.0, One UI v3.1 My Question or IssueRadios used to have a queue that played the songs in the list in order. While "Liked Songs" and other playlists keep the qu...

  • Casual Listener
  •   Plan Premium Country United States Device Samsung Galaxy S21 Ultra 5G Operating System Android v11.0, One UI v3.1   My Question or Issue Radios used to have a queue that played...
  • Lyubka
  • Moderator
  • 2559 Views
  • 16 replies
  • 3 likes
  • Android
    android 11
    Queue Problems
    Up next
  • 2559 Views
  • 16 replies
  • 3 likes

Superuser Contribution can't log in it says something went wrong

I bought a new phone and installed spotify. When I try to log in it says "something went wrong" try again. It was working at my old phone. I tried to uninstall and reinstall, clear data, rebooting, use mobile data or wi-fi, give all the permissions, ...

  • Casual Listener
  • I bought a new phone and installed spotify. When I try to log in it says "something went wrong" try again. It was working at my old phone. I tried to uninstall and reinstall, clear data, rebooting, u...
  • TheFaruk
  • Casual Listener
  • 479 Views
  • 5 replies
  • 1 likes
  • 479 Views
  • 5 replies
  • 1 likes

Superuser Contribution Music pauses on my speaker when I receive a notification from my laptop

PlanPremiumCountry DeviceRealmeOperating SystemAndroid and Windows 10 My Question or IssueI have a speaker to which 2 devices are connected. One is Android phone and the other is my laptop. When I play music from my Android phone on my speaker and I ...

  • Casual Listener
  • Plan Premium Country   Device Realme Operating System Android and Windows 10   My Question or Issue I have a speaker to which 2 devices are connected. One is Android phone and the...
  • johncramer02
  • Visitor
  • 8359 Views
  • 2 replies
  • 1 likes
  • 8359 Views
  • 2 replies
  • 1 likes

Superuser Contribution My spotify is stuck at the premium offers page

Hey, I don't want to purchase a premium account but my app has been stuck on the premium offers page for months and I cannot access to any other features of the app. I've already tried deleting my cache, login in and out plus deleting the app and re ...

  • Visitor
  • Hey, I don't want to purchase a premium account but my app has been stuck on the premium offers page for months and I cannot access to any other features of the app. I've already tried deleting my ca...
  • AlejaR
  • Moderator
  • 1381 Views
  • 1 replies
  • 0 likes
  • 1381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue not showing

Yo someone,I just wanna say up till today once I tap into a song I the the app show me recommended songs in the queue,ones that songs played.But now the radio started playing and locked the queue button, which stops me to to see whic tracks are comei...

  • Visitor
  • Yo someone,I just wanna say up till today once I tap into a song I the the app show me recommended songs in the queue,ones that songs played. But now the radio started playing and locked the queue b...
  • Joan
  • Moderator
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kan inte hämta appen

När jag klickar på hämta app i Spotify hämtas de inte den bara stannar

  • Visitor
  • När jag klickar på hämta app i Spotify hämtas de inte den bara stannar
  • Alex
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuando estoy en una sesión grupal las canciones se retroceden unos segunos

Al estar en una sesión grupal con un familiar las canciones siempre tienen un retroceso de unos segundos repitiendo una parte, o se adelantan saltandose unos segundos, solo le pasa a las personas que se unen a la sesión, no al que la creo

  • Visitor
  • Al estar en una sesión grupal con un familiar las canciones siempre tienen un retroceso de unos segundos repitiendo una parte, o se adelantan saltandose unos segundos, solo le pasa a las personas que...
  • Alex
  • Spotify Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashing after playing something for 1 second

My Spotify app on Android crashes after playing anything for a second or so. Reinstalling the app helps but only once, after I close and open the app again the issue comes back. Restarting my device also helps but only once, the problem comes back ag...

  • Casual Listener
  • My Spotify app on Android crashes after playing anything for a second or so. Reinstalling the app helps but only once, after I close and open the app again the issue comes back. Restarting my device ...
  • Lyubka
  • Moderator
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify plays only 2-3 songs of a playlist

PremiumUS Pixel 6a and also Android Auto My Question or Issue In a seemingly random fashion Spotify decides that the queue on a given playlist has only 2-3 songs and plays only those songs instead of continuing down the playlist. This happens on the ...

  • Regular
  • Premium US   Pixel 6a and also Android Auto   My Question or Issue   In a seemingly random fashion Spotify decides that the queue on a given playlist has only 2-3 songs and play...
  • Alex
  • Spotify Legend
  • 1458 Views
  • 11 replies
  • 1 likes
  • 1458 Views
  • 11 replies
  • 1 likes

Can't close current playing song

When i play a song on android, i cant clear/close the current song.The player stays bellow with the song paused, waiting for me to play it, or i must choose another song that will be "stucked"/paused like the previous song. Is this normal?Im trying t...

  • Newbie
  • When i play a song on android, i cant clear/close the current song. The player stays bellow with the song paused, waiting for me to play it, or i must choose another song that will be "stucked"/paus...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify stops playing tracks after few moments when screen is locked - android

Hey, Spotify will stop playing after 1 to let's say 30 seconds after screen is locked. Same is happening on my wife's S22 samsung. I have S20 samsung. It started months ago, I reinstalled the app, have it permissions it needed for sound... deleted me...

  • Visitor
  • Hey,  Spotify will stop playing after 1 to let's say 30 seconds after screen is locked.  Same is happening on my wife's S22 samsung. I have S20 samsung. It started months ago, I reinstall...
  • OscarDC
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wiedergabe stoppt ständig

PlanPremiumCountryGermanyDeviceLG G7 ThinQOperating SystemAndroid 10 My Question or IssueHallo,ich habe seit Monaten das Problem, dass die Wiedergabe auf meinem Smartphone einfach stoppt. Um die Playlist weiter zu spielen, muss ich die App öffnen und...

  • Newbie
  • Plan Premium Country Germany Device LG G7 ThinQ Operating System Android 10   My Question or Issue Hallo, ich habe seit Monaten das Problem, dass die Wiedergabe auf meinem Smartphone ...
  • bobobibo
  • Newbie
  • 47299 Views
  • 21 replies
  • 1 likes
  • 47299 Views
  • 21 replies
  • 1 likes

Solved!!Superuser Contribution Lyric Sharing button is disappeared

PlanPremiumCountryThailand DeviceSamsung Galaxy 21 UltraOperating SystemAndroid 11 My Question or IssueI ever had lyrics sharing button and ever shared on my ig 4-5 times but once I updated the application, it's gone. Please help to fix this. Thank y...

  • Casual Listener
  • Plan Premium Country Thailand   Device Samsung Galaxy 21 Ultra Operating System Android 11   My Question or Issue I ever had lyrics sharing button and ever shared on my ig 4-5 ti...
  • Alex
  • Spotify Legend
  • 8979 Views
  • 5 replies
  • 0 likes
  • -
  • 8979 Views
  • 5 replies
  • 0 likes