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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1082 Views
  • 0 replies
  • 4 likes

Superuser Contribution It doesn't log me in, keep saying that something went wrong

WiFi checkVpn closedDeleted - reinstalledCleared cacheHave all passwordsAlso I had the app before, I deleted and now months later I downloaded it and I can't login

  • Visitor
  • WiFi check Vpn closed Deleted - reinstalled Cleared cache Have all passwords Also I had the app before, I deleted and now months later I downloaded it and I can't login
  • Dian
  • Spotify Legend
  • 419 Views
  • 2 replies
  • 1 likes
  • 419 Views
  • 2 replies
  • 1 likes

Superuser Contribution Device Limit Reached... but not true

I have a new mobile device and can't download it because "Device limit reached". I accessed my account and did a "logout from anywhere" (My old mobile was wiped and returned. The only device where I'm logged in is the new mobile and still get this me...

  • Visitor
  • I have a new mobile device and can't download it because "Device limit reached". I accessed my account and did a "logout from anywhere" (My old mobile was wiped and returned. The only device where I'...
  • Dian
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution +spotify next to my name on the playlist

PlanPremiumCountryUKDeviceSamsung Galaxy M31Operating SystemAndroid 12 My Question or IssueWhy does one of my playlists have my name +Spotify next to it? This playlist is not colaborative or anything, I want it just to be for me. I think it is also p...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy M31 Operating System Android 12   My Question or Issue Why does one of my playlists have my name +Spotify next to it? This playlist is not...
  • booger077
  • Visitor
  • 7880 Views
  • 7 replies
  • 1 likes
  • 7880 Views
  • 7 replies
  • 1 likes

Superuser Contribution Not able to login to Spotify

I tried to login using my username ( my email) and password, it said something went wrong. I tried to reset my password and also uninstalled the app.and re installed it, still getting the same error.

  • Visitor
  • I tried to login using my username ( my email) and password, it said something went wrong. I tried to reset my password and also uninstalled the app.and re installed it, still getting the same error.
  • Eni
  • Moderator
  • 565 Views
  • 4 replies
  • 0 likes
  • 565 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution mobil application login problem

i cant login spotify app from android phoneerror message: please try again how can i solve this

  • Casual Listener
  • i cant login spotify app from android phone error message: please try again  how can i solve this
  • bahahaha
  • Casual Listener
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

Superuser Contribution Car Bluetooth Controls Stopped Working in Android Auto

CountryAustraliaDeviceGalaxy S22 UltraOperating SystemAndroid 13Spotify Version8.8.66.563My Question or IssueSince the update to 8.8.66.563, my steering wheel controls have stopped working in Android Auto. The controls work for all other apps.

  • Casual Listener
  • Country Australia Device Galaxy S22 Ultra Operating System Android 13 Spotify Version 8.8.66.563 My Question or Issue Since the update to 8.8.66.563, my steering wheel controls have stopped ...
  • Dian
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution enable autoplay for a single bluetooth device

Plan Premium FamilyFree/PremiumCountry DeviceSony Xperia something something darksideOperating SystemAndroid 13 My Question or Issue I would like spotify to start and play the current playlist everytime when a bluetooth connection is established to a...

  • Casual Listener
  • Plan Premium Family Free/Premium Country   Device Sony Xperia something something darkside Operating System Android 13   My Question or Issue   I would like spotify to sta...
  • Eni
  • Moderator
  • 686 Views
  • 1 replies
  • 1 likes
  • 686 Views
  • 1 replies
  • 1 likes

Superuser Contribution Streaming via bluetooth to two speakers, is it possible!

Hi people! Is there a way to stream via Bluetooth to two speakers at the same time using Spotify? I have to phones with Spotify family premium on the same local WI FI. Each is connected to a different Bluetooth speaker and while listening using Spoti...

  • Regular
  • Hi people! Is there a way to stream via Bluetooth to two speakers at the same time using Spotify?   I have to phones with Spotify family premium on the same local WI FI. Each is connected to a...
  • Eni
  • Moderator
  • 2420 Views
  • 5 replies
  • 0 likes
  • 2420 Views
  • 5 replies
  • 0 likes

Superuser Contribution No audio on podcast

I have a premium plan. I listen to Talkin Baseball, and the last 4 pods say they are playing but there is no audio. The pods before play with audio, and all other pods and music play audio. Any ideas?

  • Visitor
  • I have a premium plan. I listen to Talkin Baseball, and the last 4 pods say they are playing but there is no audio. The pods before play with audio, and all other pods and music play audio. Any ideas...
  • Vasil
  • Moderator
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing spotify on sonos and alexa from different phones logged into different accounts?

PlanPremium familyCountryUkDeviceVarious samsung devices, varios echos and various sonosOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo we have an issue which has only just started, it used to work fine. Our alexa accou...

  • Visitor
  •   Plan Premium family Country Uk Device Various samsung devices, varios echos and various sonos Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Vasil
  • Moderator
  • 1386 Views
  • 1 replies
  • 0 likes
  • 1386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unsubscribed podcast still sends push notifications

PlanPremiumCountrySwedenDeviceSamsug Galaxy 10+Operating SystemAndroid v12 My Question or IssueI unsubscribed/unfollowed a podcast I no longer had an interest in. However I still get push notifications when new content is available from that podcast....

  • Casual Listener
  • Plan Premium Country Sweden Device Samsug Galaxy 10+ Operating System Android v12   My Question or Issue I unsubscribed/unfollowed a podcast I no longer had an interest in. However I s...
  • Susan_GP
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • new episodes
    notification
    push
    unfollowed
    unsubscribed
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не проходить код оплати, не сканується і пише що не дійсний

Я придбав карту поповнення в супермаркеті з qr кодом і коли я його намагаюсь сканувати то його не бачить, а коли вводжу цифри під котрі під ним тобто вручну пише що код не дійсний

  • Visitor
  • Я придбав карту поповнення в супермаркеті з qr кодом і коли я його намагаюсь сканувати то його не бачить, а коли вводжу цифри під котрі під ним тобто вручну пише що код не дійсний
  • Susan_GP
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music not pausing when bluetooth disconnects

I have the new Pixel from Google and on numerous occasions when bluetooth disconnects my music continues to play. This is a bit annoying since I won't realize, and my phone will be streaming for hours using up data in my car. I used to have an iPhone...

  • Casual Listener
  • I have the new Pixel from Google and on numerous occasions when bluetooth disconnects my music continues to play.  This is a bit annoying since I won't realize, and my phone will be streaming fo...
  • Evil36
  • Newbie
  • 3256 Views
  • 6 replies
  • 1 likes
  • 3256 Views
  • 6 replies
  • 1 likes

Superuser Contribution App crashes while searching in liked songs

PlanPremiumCountryIndia DeviceVivo V17Operating SystemAndroid 12 My Question or IssueSo I've had this problem quite recently...the Android app crashes every time I try to search among my liked songs. I've tried clean reinstall and made sure that it's...

  • Casual Listener
  • Plan Premium Country India  Device Vivo V17 Operating System Android 12   My Question or Issue So I've had this problem quite recently...the Android app crashes every time I try t...
  • MattyC314
  • Visitor
  • 1861 Views
  • 5 replies
  • 2 likes
  • 1861 Views
  • 5 replies
  • 2 likes

Spotify app on Android crashes on startup

Since a few days the Spotify app on my Samsung Galaxy S22 won't start anymore. After the splash screen the app will just crash.I have tried clearing the data, cache and even uninstalling and reinstalling the app. I have tried the beta and the release...

  • Newbie
  • Since a few days the Spotify app on my Samsung Galaxy S22 won't start anymore. After the splash screen the app will just crash. I have tried clearing the data, cache and even uninstalling and reinst...
  • Amay
  • Spotify Star
  • 605 Views
  • 1 replies
  • 1 likes
  • 605 Views
  • 1 replies
  • 1 likes

Superuser Contribution Repeat button missing or greyed out on all players, on a premium account

PlanPremium FamilyCountryIndia DeviceAndroid device, Macbook desktop app, Web Player on Firefox. Hiya,My repeat button has gone missing from the menu at the top right of the app. On the desktop app and web player, the repeat button is simply greyed o...

  • Newbie
  • Plan Premium Family Country India   Device Android device, Macbook desktop app, Web Player on Firefox.   Hiya, My repeat button has gone missing from the menu at the top right of t...
  • Joan
  • Moderator
  • 1242 Views
  • 1 replies
  • 0 likes
  • 1242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums only display tracks up to 500, seeking is extremely slow

https://open.spotify.com/album/12ITA9gL54QeKwshpS7QPG?si=dVPoXgpZRI686ol3bKMqzgPlan PremiumCountry Germany Device OnePlus 6, Lenovo tab4 8 plusOperating System Android 9 & 8 Besides of listening to music I also do enjoy listening to audio books on Sp...

  • Casual Listener
  • https://open.spotify.com/album/12ITA9gL54QeKwshpS7QPG?si=dVPoXgpZRI686ol3bKMqzgPlan Premium Country Germany   Device OnePlus 6, Lenovo tab4 8 plus Operating System Android 9 & 8 ...
  • Impatient-Emu
  • Newbie
  • 4781 Views
  • 9 replies
  • 2 likes
  • Android
    bug
    bugreport
  • 4781 Views
  • 9 replies
  • 2 likes

Superuser Contribution Songs play with wifi but not Cellular data

I've been trying to listen to songs in my App.At first, it didn't let me login saying I was Offline although everything was working fine then I connected with Wifi and logged into the App successfully, and now I'm trying to play songs but the songs d...

  • Casual Listener
  • I've been trying to listen to songs in my App. At first, it didn't let me login saying I was Offline although everything was working fine then I connected with Wifi and logged into the App success...
  • Not applicable
  • 1851 Views
  • 4 replies
  • 0 likes
  • 1851 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music stops playing after 10 seconds when casting to Google Mini speaker

PlanPremiumCountryUKDevice(iPhone My Question or IssueI have premium account and was using my Iphone to cast music to Google mini speaker. Recently, when I try to cast song to the speaker, it randomly chooses different song and plays it for exactly 1...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 😎 My Question or Issue I have premium account and was using my Iphone to cast music to Google mini speaker. Recently, when I try to cast song to the spe...
  • zina37
  • Newbie
  • 15195 Views
  • 39 replies
  • 15 likes
  • 15195 Views
  • 39 replies
  • 15 likes

Superuser Contribution Can't play music

Recently when trying to play any taylor swift song it wont let me. It says that this song isnt available when you press it. Just a few days ago i was able to, this has never happend to me before and ive tried everything i can think of. Please help

  • Newbie
  • Recently when trying to play any taylor swift song it wont let me. It says that this song isnt available when you press it. Just a few days ago i was able to, this has never happend to me before and ...
  • Yordan
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes