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Spotify won't connect to Google Nest speaker

Spotify won't connect to Google Nest speaker

jaydee77ca

Plan

Premium

Country

Canada

Device

Samsung Galaxy S20 and Google Nest Speaker

Operating System

Android 12 and One UI 4

 

My Question or Issue

I select my Google Nest Speaker in the connected devices. The Nest Speaker plays the "connected" chime sound however Spotify sits at "Connecting..." and the music doesn't play on the speaker.

 

This happens a few times per week. I have tried force closing the app, clearing cache, disconnecting from WiFi and reconnecting, and clean reinstall but it keeps happening.

 

Does anyone know of a permanent fix?

Reply
12 Replies

CarlosE

Hey @jaydee77ca,

 

Thank you for reaching out to the Community.

 

We appreciate the time you’ve taken to try to solve the issue and for mentioning the troubleshooting steps you’ve tried so far.

 

As you mentioned that a clean reinstall was already done, make sure you’ve followed the steps listed on this article. If that doesn't do the trick, let us know if this happens using another device connected to your Google Nest or if it just happens with that device. If so, include the brand, the OS version and Spotify app version you’re currently running on your device in your next response.

 

Also, it would be great if you could test it with a different WiFi network or mobile data so see if it happens as well.

 

We'll be waiting for your response.

 

CarlosEModerator
 
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bjornrj

I have the same issue. Also Samsung S20, same OS, done all the same trouble shooting steps plus the suggested cache clear/clean install of Spotify on the phone, switched networks, no luck. My significant other's iPhone connects just fine.

 

I have a few Google Nest Audio speakers, a Harman Kardon Citation 100, a Spotify Connect enabled Sony receiver (DN-1080) and LG C1 TV. This issue has started happening the last few weeks, not just once in a while but every time I try to connect. Happens with all the speakers with Chromecast built in (all the Google Nest Audios & the Citation 100), but no problem connecting to the receiver or TV. 

 

Kiril

Hey folks,

Thanks for your posts here.

Fist off, I'd like to ask you to confirm if this is still occurring for you, or it was an intermittent connectivity situation. If it's still present I have couple more suggestions for you:

Maybe a bit radical, but I'd go for a full factory reset on the speakers, and also make sure they are forgotten in the Home app on your devices. The try to reconnect everything anew.

@bjornrj, since you mention that it works on a different phone, it might be a device-related issue, so if you can get another friend or family member with a different Android phone to try it out again, if it works for you with their device. If yes, then this is most probably coming from the particular device itself and it'd be best to contact the manufacturer. 

Hope you find this useful. Keep us posted if you have any questions.

Kiril Moderator
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ydidyoumakemedothis

Having the exact same issue. The speaker makes the chime sound that it’s connected, but the app shows ‘connecting’ for ages then gives up. It still plays music if I ask it by voice, but then I can’t change any of the songs via my iPhone app. It literally refuses to play anything other than what I ask it to by voice. 

ydidyoumakemedothis

To clarify, I’m on iPhone and I’ve tried every single one of your suggestions. 

khorvatur

I am having the same issue. Starting Spotify via Google Home on a Nest speaker/chromecast/hub works 1/20 times. Doesnt matter if I acticate via Google Home voice, or cast via Spotify app. 

linq

I am having the exact same issues.

Google Nest Audio and Google Pixel 4a.

I can rarely make Spotify connect to the speaker succefully. Though I don't have any exact date, my observation is that this started to break in June or early July . Before that it was working flawlessly. 

linq

After clearing cache and storage for the Spotify app on Android I am able to connect every time to my Nest Audio. So, definitely an issue with the Spotify for Android app. 

Lazy2012

Got the same problem since this afternoon. Spotify will no longer connect to speaker groups or single speaker like Google Nest or Google Audio. Other apps will work fine. 

linq

And I have issues again, reinstalling the app does not help. Other users on the same network can connect to the speaker without any issues.

 

Additionally I tried reinstalling the Google Home app but that didn't help either...

 

Happy to take logs or whatever needed to get this sorted out. 

David4711

Hi, I'm having the same issue for a couple of weeks now: when I want to stream Spotify stream to one of my Google devices (Chromecast, Chromecast Audio, Nest mini) it works 1 out of 20 times. It does not matter from which device I start the stream: Xiaomi Tab 5 / Pixel 4a / Pixel 3a via App or from Nest Hub 2 / Nest mini via Google Assistant. Speaker makes the chime sound but either the Spotify App keeps "connecting" forever or Assistant tells me that an error occurred. Streaming from any other app works perfectly fine (e.g. from Google podcasts). Also streaming to a non Google device (Denon av receiver via DLNA) works. I also rebooted all of my devices, disconnected them from wifi but nothing helped.

 

In my opinion this seems to be a problem that is restricted to Spotify in combination with the Google streaming protocol. Since it was not helpful for many others here I really don't feel like factory resetting all of my devices and connecting the to Google home again (incl. Setting up all the scenes again..).

 

It would be really nice if you investigate this issue since I guess that streaming Spotify via Google protocol is a key function to most Spotify users..

 

Cheers

khorvatur

This is exactly the same behaviour as I am experiencing,  and mentioned before.

I think our issues are identical, so please look into this. 

 

 

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