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Songs won't play in playlist

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Songs won't play in playlist

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Plan

Premium

Country

 

Device

Note 8

Operating System

Android 9

 

My Question or Issue

The songs that have already been added in playlist awhile back cannot be played dunno why but songs that have been recently added can be played also recently added songs in the same album as a song inside the playlist also can't be played

 

Reply

Accepted Solutions
Marked as solution

Hi there @Joian,

 

Thank you for reaching out to the Community.

 

First we'd like to recommend you to perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

 

If a clean reinstall doesn't work and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

 

If that doesn't do the trick, can you let us know if this occurs within a specific playlist? If it happens while you're listening in offline mode or just in general?

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
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Live, love, laugh and listen to music 🙂

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3 Replies
Marked as solution

Hi there @Joian,

 

Thank you for reaching out to the Community.

 

First we'd like to recommend you to perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

 

If a clean reinstall doesn't work and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

 

If that doesn't do the trick, can you let us know if this occurs within a specific playlist? If it happens while you're listening in offline mode or just in general?

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Thank you very much, this helped so much because it was so frustrating not being able to listen to the songs in my playlist which I had to play certain songs that were playable.

Hi @Joian,

 

Thank you for your reply and confirmation.

 

We're really glad to see that everything works as it should for you again 🙂

Have a great Friday and a wonderful start of your weekend.

 

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

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