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Step 1


Can not play downloaded music from local files on mobile

Can not play downloaded music from local files on mobile







Huawei P20 Lite

Operating System



My Question or Issue

As the title says, i can not play music i have in my playlist from local files i have on my computer, everything have worked great till today when this error occurred. The app just keeps crashing when i try to play the musicand like i said this have never happend before!  

1 Reply

Hey there @gotagofast1!


Thanks for reaching out to us about this. We'll be happy to help you out.


First, we'll need to know if everything looks okay with your local files on your desktop - are you able to see them and play them as usual?


Then we'd recommend logging out from your phone > restarting it > logging back in. This should help sync things up.


Does the app only crash when you try to play a local file or does it happen with some of the other tracks in the app?


We'll be on the look out for your reply! Let us know if you have any questions.

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