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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377639 Views

541 replies

34 likes

Account
Free
  • 377639 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7677 Views

0 replies

7 likes

  • 7677 Views
  • 0 replies
  • 7 likes

spotify plays 1 song then stops. have to push next song for it to move on to the next.

PlanFree/PremiumCountry DeviceSamsungOperating SystemAndroid My Question or Issuehave spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the other hand does not. i push the shuffle button and it picks a song to play. once the ...

Casual Listener

Plan Free/Premium Country   Device Samsung Operating System Android   My Question or Issue have spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the othe...

Tchay1

Visitor

682 Views

4 replies

2 likes

  • 682 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can not play downloaded music from local files on mobile

PlanPremiumCountrySwedenDeviceHuawei P20 LiteOperating SystemAndroid My Question or IssueAs the title says, i can not play music i have in my playlist from local files i have on my computer, everything have worked great till today when this error occ...

Visitor

  Plan Premium Country Sweden Device Huawei P20 Lite Operating System Android   My Question or Issue As the title says, i can not play music i have in my playlist from local file...

Elena

Moderator

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android App "select music" from local device takes forever to load

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid So I loved the feature on my android app to import local files directly from my phone's files without the need to use the desktop app. But for a few weeks now, the "select music" page lo...

Visitor

  Plan Premium Country Germany Device OnePlus 6 Operating System Android   So I loved the feature on my android app to import local files directly from my phone's files without th...

Ivan

Spotify Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Samsung Galaxy watch Bluetooth not shuffle offline

PlanPremiumCountry ItalyDeviceSamsung galaxy watchOperating SystemTIZEN 4.0.0.1 My Question or IssueHi all i think this is RIDICULOUS! But i bought a samsung galaxy watch last week and installed on spotify mobile, when i go out for a run shuffle mode...

Regular

Plan Premium Country  Italy Device Samsung galaxy watch Operating System TIZEN 4.0.0.1   My Question or Issue Hi all i think this is RIDICULOUS! But i bought a samsung galaxy watc...

Poeps

Casual Listener

1665 Views

4 replies

1 likes

  • 1665 Views
  • 4 replies
  • 1 likes

Mobile restarts moments after start application

PlanPremiumCountry PortugalDeviceHuawei P8 Lite 2017 My Question or Issue When i open Spotify in my android it restart the device. I've tried more than 10 times, everytime that i open the application, my android goes down. I've tried to unistall the ...

Newbie

Plan Premium Country  Portugal Device Huawei P8 Lite 2017  My Question or Issue  When i open Spotify in my android it restart the device. I've tried more than 10 times, everytim...

Neo-soulguy

Regular

648 Views

1 replies

1 likes

  • 648 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playback stops after each song, the playlist doesn't advance to the next song.

PlanPremiumCountryUSADeviceSamsung G920V.07Operating SystemAndroid version 7.0 My Question or IssueSpotify version 8.5.57.1164 My phone was updated 5/6/2020 and since then it will play one song from a playlist then stop. I have to advance to the next...

Casual Listener

  Plan Premium Country USA Device Samsung G920V.07 Operating System Android version 7.0   My Question or Issue Spotify version 8.5.57.1164 My phone was updated 5/6/2020 and since...

Ivan

Spotify Legend

791 Views

4 replies

2 likes

  • 791 Views
  • 4 replies
  • 2 likes

Superuser Contribution The app crashes with the 3 dots menu

PlanPremiumCountryMexicoDeviceUlefone armor 6eOperating systemAndroid 9 Whenever I want to use the 3 dots menu of the songs the app crash, I been doing everything and nothing works, it's getting really annoying

Visitor

  Plan Premium Country Mexico Device Ulefone armor 6e Operating system Android 9   Whenever I want to use the 3 dots menu of the songs the app crash, I been doing everything and n...

Ivan

Spotify Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution At the end of a song, the timer goes back 10 seconds, silence plays after the end of the song +more

PlanPremiumCountryCanadaDevice(Samsung Galaxy Note 5)Operating System(Android Oreo? Version 7.0) My Question or IssueAs the title says! Also that once the song and the "10 sec rewind" repeats, it plays dead air and does not autoplay at all. I have tr...

Visitor

Plan Premium Country Canada Device (Samsung Galaxy Note 5) Operating System (Android Oreo? Version 7.0)   My Question or Issue As the title says! Also that once the song and the "...

Mario

Spotify Legend

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Next song won't play, again

PlanPremiumCountrySlovakiaDevice(SMP9002)Operating System(Android 4.4.2) My Question or IssueI have this problem on my SMP9002 devices from tomorow 2020 May 11, again. I download Spotify update, and when I play music online, the music just stops afte...

Casual Listener

  Plan Premium Country Slovakia Device (SMP9002) Operating System (Android 4.4.2)   My Question or Issue I have this problem on my SMP9002 devices from tomorow 2020 May 11, ag...

Mario

Spotify Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution The song doesn't end and returns to the middle without playing audio

When I listen to a song and it ends, it returns to the middle of the song and plays without audio and no longer skips to the next song until I press the next button on the player.

Casual Listener

When I listen to a song and it ends, it returns to the middle of the song and plays without audio and no longer skips to the next song until I press the next button on the player.    &nbs...

Mario

Spotify Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Link with timestamp not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemLatest Android My Question or IssueLinks with spotify url and #mm:ss to specify starting point does not work on my androids. PC works fine. Known issue? Workaround?

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Latest Android   My Question or Issue Links with spotify url and #mm:ss to specify starting point does not work on ...

cgaima

Newbie

1871 Views

1 replies

3 likes

  • 1871 Views
  • 1 replies
  • 3 likes

Spotify showing iPhone diagnostics when I have an android

I recently changed from iPhone to android and I have grand new bluetooth headphones that works perfectly fine. I went for a run and a mile into it music on my headphones stopped but on my phone it showed it was still playing. when I opened up Spotify...

Visitor

I recently changed from iPhone to android and I have grand new bluetooth headphones that works perfectly fine. I went for a run and a mile into it music on my headphones stopped but on my phone it sh...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Slow wifi download speed when Spotify running

PlanFree/PremiumCountryAustraliaDeviceOneplus 5TOperating SystemAndroid 9 My Question or IssueWhen Spotify is running my wifi download speed drops from 40Mbps to 8Mbps. Spotify runs fine but other downloads run slow.

Newbie

Plan Free/Premium Country Australia Device Oneplus 5T Operating System Android 9   My Question or Issue When Spotify is running my wifi download speed drops from 40Mbps to 8Mbps. Spoti...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Free Version Playing only AC/DC while not on the any Playlist

PlanFree/PremiumCountryBrazilDeviceSamsung A10My Question or IssueHi guys, I'm a free user and searching the forums I saw a lot of questions of people having song not on their playlist being played. Songs that were similar the ones on the playlist. I...

Visitor

Plan Free/Premium Country Brazil Device Samsung A10 My Question or Issue Hi guys, I'm a free user and searching the forums I saw a lot of questions of people having song not on their playlist ...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Superuser Contribution Al terminar una canción se devuelve 5 segundos

PlanPrimaPaísPerúDispositivoSamsumg Galaxy J7Sistema operativoAndroid Marshmallow Mi pregunta o problemaHola buenas tardes, desde ayer mi spotify cada vez que termina una canción se devuelve sola 5 segundos, se para y ya no sigue con la próxima canci...

Casual Listener

Plan Prima País Perú Dispositivo Samsumg Galaxy J7 Sistema operativo Android Marshmallow   Mi pregunta o problema Hola buenas tardes, desde ayer mi spotify cada vez que termina una can...

Elena

Moderator

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cover size of songs

PlanPremiumCountryTurkey Device LG G4 Operating SystemAndroid My Question or IssueI'm using android app and have a problem with the size of the covers since yesterday. It doesn't seem important but i'm a little bit obsessed about these things. Until ...

Visitor

Plan Premium Country Turkey   Device  LG G4   Operating System Android   My Question or Issue I'm using android app and have a problem with the size of the covers sinc...

Mario

Spotify Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay won't work Android App Premium

PlanPremiumCountryUSADevicePixel 2Operating SystemAndroid 10 version 8.5.57.1164 My Question or IssueAutoplay won't work after clean reinstall

Casual Listener

Plan Premium Country USA Device Pixel 2 Operating System Android 10 version 8.5.57.1164   My Question or Issue Autoplay won't work after clean reinstall

Elena

Moderator

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

I cant search my podcast on search bar, but i can visit my podcast with link.

PlanFree/PremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Superuser Contribution I cannot add song to my playlist using the add songs button

PlanPremiumCountryCanadaDeviceSamsung Galaxy S9Operating SystemAndroid Version 10 My Question or IssueHiI am trying to add songs to my playlist on my S9 using the add songs button below the shuffle play button, I am allowed to search for artists and ...

Visitor

Plan Premium Country Canada Device Samsung Galaxy S9 Operating System Android Version 10   My Question or Issue Hi I am trying to add songs to my playlist on my S9 using the add songs...

Ivan

Spotify Legend

9227 Views

1 replies

1 likes

  • 9227 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify app keeps stopping to work

The Spotify app keeps basically stop working really frequently (multiple times a day). What I mean by that is, that I can't play songs sometimes I can't search for new artists, however clicking on artists I viewed bevor works. However the album previ...

Casual Listener

The Spotify app keeps basically stop working really frequently (multiple times a day). What I mean by that is, that I can't play songs sometimes I can't search for new artists, however clicking on ar...

Ivan

Spotify Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes