Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4173 Views

0 replies

6 likes

  • 4173 Views
  • 0 replies
  • 6 likes

Superuser Contribution Podcast tab not loading

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueWhen I go into the Podcast Tab under Library I see the endless green ring of doom.

Visitor

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue When I go into the Podcast Tab under Library I see the endless green ring of...

Ivan

Spotify Legend

454 Views

1 replies

1 likes

  • 454 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts on android

Hey everyone! I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever I want to play a podcast episode or even browes through differet p...

Newbie

Hey everyone!    I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever ...

Ivan

Spotify Legend

889 Views

1 replies

0 likes

  • 889 Views
  • 1 replies
  • 0 likes

Requested song through Google home/assistant always plays twice

PlanPremiumCountryUnited States of AmericaDeviceGoogle pixel 2XL, Google home miniOperating SystemAndroid 10 My Question or IssueWhenever I ask the Google Assistant to play a specific song through Spotify, the song will always play twice in a row. Th...

Newbie

Plan Premium Country United States of America Device Google pixel 2XL, Google home mini Operating System Android 10   My Question or Issue Whenever I ask the Google Assistant to play a...

crazyascarl

Casual Listener

1071 Views

1 replies

6 likes

bug
Replay
  • 1071 Views
  • 1 replies
  • 6 likes

Cant open hyperlinks or HTTP links.

When friends and etc send me hyper links or HTTP links, spotify open but not guide me to the song that is linked to me? Spotify just open and nothing more happends. Anyone help. Really annoying problem.

Newbie

When friends and etc send me hyper links or HTTP links, spotify open but not guide me to the song that is linked to me? Spotify just open and nothing more happends. Anyone help. Really annoying probl...

mcessna

Newbie

864 Views

1 replies

1 likes

  • 864 Views
  • 1 replies
  • 1 likes

Casting from tablet changed overnight.

PlanFree/PremiumCountryUnited StatesDeviceOperating System My Question or IssueWhen trying to cast Spotify from my tablet I now receive a message that it is only available to premium accounts. This change happened overnight with no warning. Thoughts?...

Visitor

Plan Free/Premium Country United States Device Operating System   My Question or Issue When trying to cast Spotify from my tablet I now receive a message that it is only available to pre...

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to view music videos

PlanPremium with HuluCountryUSADeviceSamsung Galaxy S10 PlusOperating SystemAndroid 10 My Question or IssueI have already done a clean install of the app and have restarted my phone before opening the app as well. I still an unable to find any music ...

Visitor

Plan Premium with Hulu Country USA Device Samsung Galaxy S10 Plus Operating System Android 10   My Question or Issue I have already done a clean install of the app and have restarted m...

Elena

Moderator

476 Views

1 replies

0 likes

Music video
  • 476 Views
  • 1 replies
  • 0 likes

Heart icon absent

PlanFamily/PremiumCountryBelgiumDeviceSamsung A7 2018Operating SystemAndroid 9 (Pie)App version8.5.42.812Hello to all,My wife and I have each a Samsung A7 smartphone (described here above).I subscribed to Spotify Premium over a few months ago. While ...

Visitor

Plan Family/Premium Country Belgium Device Samsung A7 2018 Operating System Android 9 (Pie) App version 8.5.42.812 Hello to all, My wife and I have each a Samsung A7 smartphone ...

user-removed

Not applicable

1427 Views

1 replies

0 likes

  • 1427 Views
  • 1 replies
  • 0 likes

Music stops playing on Samsung S9

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9 Operating SystemAndroid 10 One UI version 2.0 My Question or IssueThis issue has been going on for ages, and there's been several Android updates and Spotify app updates. When playing on through the ...

Visitor

Plan Premium Country Australia Device Samsung Galaxy S9  Operating System Android 10 One UI version 2.0   My Question or Issue This issue has been going on for ages, and there's b...

AlizaB

Casual Listener

1483 Views

3 replies

1 likes

  • 1483 Views
  • 3 replies
  • 1 likes

Superuser Contribution offline mode: stops or pauses music

PlanPremium FamilyCountryPhilippines DeviceRedmi Note 7Operating SystemAndroid 9MIUI Global Version 11.0.5 My Question or Issue- on offline mode the music stops or pauses. sometimes just in the middle of a song (i juat started playing the playlist) o...

Visitor

Plan Premium Family Country Philippines   Device Redmi Note 7 Operating System Android 9 MIUI Global Version 11.0.5   My Question or Issue - on offline mode the music stops or p...

Ivan

Spotify Legend

1459 Views

1 replies

0 likes

  • 1459 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download my local file on mobile device

I created a playlist of songs I made. And then i downloaded it on my mobile phone. But it doesn't work I can't listen to music in that playlist at all. Please help me.

Visitor

I created a playlist of songs I made. And then i downloaded it on my mobile phone. But it doesn't work I can't listen to music in that playlist at all. Please help me.

Ivan

Spotify Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Android Spotify keeps pausing

I have reinstalled 3 times and multiple other options but Spotify keeps pausing.

Newbie

I have reinstalled 3 times and multiple other options but Spotify keeps pausing.

389 Views

0 replies

1 likes

  • 389 Views
  • 0 replies
  • 1 likes

Missing Playlist when playing song radio

"Missing Playlist This playlist is no longer valid. Please try another one" when playing song radio, just to let you know. Yes, this even looks like a bug to me. Not the first bug, glith, UX fail, whatever. As long as you take alternative apps from t...

Roadie

"Missing Playlist This playlist is no longer valid. Please try another one" when playing song radio, just to let you know. Yes, this even looks like a bug to me. Not the first bug, glith, UX fail, wh...

716 Views

0 replies

1 likes

Android
Radio
  • 716 Views
  • 0 replies
  • 1 likes

Unable to scroll all the way down playlists

I have been trying to scroll to the bottom of my playlist so I can see a song or I can preview a song but it doesn’t let me. Whenever I get close to the end my Spotify always crashes and I have tried restarting my phone and have cleared my cache but ...

Visitor

I have been trying to scroll to the bottom of my playlist so I can see a song or I can preview a song but it doesn’t let me. Whenever I get close to the end my Spotify always crashes and I have tried...

thegr8ang

Visitor

1070 Views

1 replies

1 likes

Android
crashes
  • 1070 Views
  • 1 replies
  • 1 likes

Why is searching within a playlist more complex than iOS?

DeviceGoogle Pixel 3XLOperating SystemAndroid 10 My Question or IssueHow come on iOS to search songs within a playlist you simply swipe down at the top, while on Android you need to go into the menu? Is there a way to get this shortcut on Android?

Casual Listener

Device Google Pixel 3XL Operating System Android 10   My Question or Issue How come on iOS to search songs within a playlist you simply swipe down at the top, while on Android you need to ...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Audio Fluctuations over Bluetooth

PlanFreeCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 As the title explains, every time I connect to my Bluetooth soundbar, my volume turns down for a couple seconds, then back up. I don't notice it when playing it out of my phone's s...

Visitor

Plan Free Country USA Device Samsung Galaxy S10+ Operating System Android 10   As the title explains, every time I connect to my Bluetooth soundbar, my volume turns down for a couple se...

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
  • 0 likes

The playlist i created does not appears in my library

PlanPremiumCountryFranceDeviceSamsung Galaxy A10Operating SystemAndroid My Question or Issue The playlist i created is available in the library on the computer app and web, but it’s not on the phone app. I tried signing out and back in but it does no...

Newbie

Plan Premium Country France Device Samsung Galaxy A10 Operating System Android   My Question or Issue   The playlist i created is available in the library on the computer app and...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

Solved!! Delete an unplayable song from playlist

Hi all, I have a playlist that included a song that was later removed from Spotify. It now shows up as unplayable but still on the list. When I long-press it, the options are to go to artist or album but not to remove from the playlist. It only appea...

Regular

Hi all, I have a playlist that included a song that was later removed from Spotify. It now shows up as unplayable but still on the list. When I long-press it, the options are to go to artist or album...

andreags4

Music Fan

10091 Views

8 replies

0 likes

  • 10091 Views
  • 8 replies
  • 0 likes

Local file import never ends

PlanPremium duoCountryJapanDeviceHUAWEI nova lite 3Operating SystemAndroid 9 My Question or IssueI'd like to import all mp3 files at the local of my phone to Spotify .I've already imported about 1,400 files and I can listen to these songs on Spotify....

Casual Listener

Plan Premium duo Country Japan Device HUAWEI nova lite 3 Operating System Android 9   My Question or Issue I'd like to import all mp3 files at the local of my phone to Spotify . I've ...

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes

Keeps closing when playing music

PlanPremiumCountryUKDeviceSamsung Galaxy 9,Operating SystemAndroid version 10 My Question or IssueHi, I'm not sure whether crashing is the word, but whenever I play something, and I either lock my phone or keep it playing in the background, after a c...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy 9, Operating System Android version 10   My Question or Issue Hi,   I'm not sure whether crashing is the word, but whenever I ...

900 Views

0 replies

2 likes

Help
Keeps closing
stops playing music
stops randomly
  • 900 Views
  • 0 replies
  • 2 likes

Solved!! Songs won't play for over a second

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid My Question or Issue Spotify suddenly won't play any song for longer than a second, no matter how many times I press play it will only come on for a second or less. It doesn't matter which ...

Casual Listener

  Plan Premium Country UK Device Samsung S10 Operating System Android   My Question or Issue   Spotify suddenly won't play any song for longer than a second, no matter how ...

Luan

Spotify Star

1045 Views

3 replies

0 likes

  • 1045 Views
  • 3 replies
  • 0 likes