Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 22519 Views
  • 57 replies
  • 22 likes
  • 22519 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868169 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868169 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24286 Views
  • 4 replies
  • 0 likes
  • 24286 Views
  • 4 replies
  • 0 likes

Can I play local files from my phone ?

Can I play local files from my phone ? Meaning - play songs that I saved on my phone from the spotify app player, like you can do from the desktop app?

  • Casual Listener
  • Can I play local files from my phone ? Meaning - play songs that I saved on my phone from the spotify app player, like you can do from the desktop app?
  • 359 Views
  • 0 replies
  • 0 likes
  • files
    local
    local files
    Mobile
    Mobile Phone
    phone
  • 359 Views
  • 0 replies
  • 0 likes

Superuser Contribution Album Art not appearing for certain songs

I have downloaded a mass amount of songs but some of them lose their album arts, but at the same time, albums load up very slow and for albums i've never looked at before, the album art doesn't load up. And I really like the album art so can anyone t...

  • Visitor
  • I have downloaded a mass amount of songs but some of them lose their album arts, but at the same time, albums load up very slow and for albums i've never looked at before, the album art doesn't load ...
  • 339 Views
  • 0 replies
  • 1 likes
  • 339 Views
  • 0 replies
  • 1 likes

Full bug apps

Hello, any support from Spotify ?Did they know that people gives bads review at the google play since Spotify is bug for everything : Widget crashAutostop musicSpotify close without crashSpotify Auto stop songs Since 2 months, they dont read comments...

  • Music Fan
  • Hello, any support from Spotify ? Did they know that people gives bads review at the google play since Spotify is bug for everything :   Widget crash Autostop music Spotify close without cr...
  • DanielTham
  • Composer
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Why can't I choose a specific song in a playlist when I play music on another device? Can only skip.

I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of the others are not affected. In the other playlists,...

  • Newbie
  • I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of t...
  • boydliggitt
  • Regular
  • 3254 Views
  • 1 replies
  • 2 likes
  • Android
    Samsung
    skipping
    Spotify
    Windows
    Windows 10
  • 3254 Views
  • 1 replies
  • 2 likes

Spotify não funciona

PlanPremiumCountryBrasil/BrazilDeviceSamsung galaxy a50Operating System Android 9 PIE My Question or IssueMeu spotify simplesmente não funciona, não conecta ao wifi ou 4g, não consigo abrir as configurações nem as playlists já baixadas. Já tentei lim...

  • Newbie
  • Plan Premium Country Brasil/Brazil Device Samsung galaxy a50 Operating System  Android 9 PIE   My Question or Issue Meu spotify simplesmente não funciona, não conecta ao wifi ou 4...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Music Downloaded Over Cellular, Option Was Unchecked, Blew Through Data Plan Cap 1st Day

Premium user here. I'm using Google Fi and have a limit of 1gb per month since I'm on Wifi nearly all day between work & home. I'm only a couple of days into the current months plan and Google warns me that I've blown through over 350mb of my plan al...

  • Newbie
  • Premium user here.  I'm using Google Fi and have a limit of 1gb per month since I'm on Wifi nearly all day between work & home.  I'm only a couple of days into the current months plan a...
  • mr_archer
  • Music Fan
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

Music randomly pausing

As per the request in the other thread, this problem has been going for me for a while now: Music will stop playing but the app thinks it's still playing (i.e. the icon says it's still playing and not paused) - see attachmentThe only way to get the m...

  • Casual Listener
  • As per the request in the other thread, this problem has been going for me for a while now:   Music will stop playing but the app thinks it's still playing (i.e. the icon says it's still play...
  • ci0m_s-yp5lnr
  • Newbie
  • 1353 Views
  • 2 replies
  • 6 likes
  • 1353 Views
  • 2 replies
  • 6 likes

Can't play songs downloaded on android via alexa spotify connect

PlanPremiumCountry UK Device(Moto g5s)Operating System(Android 8.1.0) My Question or IssueI am able to play songs from my phone via spotify connect on my alexa speaker so long as I have not got them downloaded to my phone. Any song I have downloaded ...

  • Visitor
  • Plan Premium Country UK   Device (Moto g5s) Operating System (Android 8.1.0)   My Question or Issue I am able to play songs from my phone via spotify connect on my alexa speaker s...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Queue on Android bugged

PlanPremiumCountryEnglandDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue(This only happens on my phone). When I'm looking at the queue, the wrong song name is quite often displayed. 90% of the time it shows the name of a song n...

  • Newbie
  • Plan Premium Country England Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue (This only happens on my phone). When I'm looking at the queue, the wrong song name is...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Playlist radio unavailable

Plan: Family PremiumCountry USA DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueU gave several playlist radio stations in development that I can no longer access. All I get is the attached error message. For about 2 weeks now. Supe...

  • Newbie
  • Plan: Family Premium Country USA   Device Samsung Galaxy s9 Operating System Android   My Question or Issue U gave several playlist radio stations in development that I can no...
  • 257 Views
  • 0 replies
  • 0 likes
  • playlist radio
  • 257 Views
  • 0 replies
  • 0 likes

WiFi authentication error

PlanPremiumCountryCanadaDeviceSamsung Galaxy j3, or Samsung tabletOperating SystemAndroid My Question or Issue When I'm using Spotify connected to my WiFi, I will randomly get disconnected from my modem and internet. Sometimes after a listening to se...

  • Casual Listener
  •   Plan Premium Country Canada Device Samsung Galaxy j3, or Samsung tablet Operating System Android   My Question or Issue   When I'm using Spotify connected to my WiFi, I w...
  • Sc78
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Solved!! Cambridge Audio Minx Air 200 - not in Devices

PlanFreeCountryUKDeviceSamsun Galaxy A50Operating SystemAndroid 9 My Question or IssueI can't get my phone to find my (new) speaker through spotify connect, I've tried both my account (free) and my daughters (premium) on the same phone, nothingMy dau...

  • Casual Listener
  • Plan Free Country UK Device Samsun Galaxy A50 Operating System Android 9   My Question or Issue I can't get my phone to find my (new) speaker through spotify connect, I've tried both m...
  • Luan
  • Spotify Star
  • 2436 Views
  • 5 replies
  • 0 likes
  • Connect
    Minx Air
  • 2436 Views
  • 5 replies
  • 0 likes

Android Download Issues

Plan: PremiumCountry: CanadaDevice : LG G6Operating System Android 8My Question or Issue; For around the last 2 to 3 weeks, my Spotify app has ceased to be able to download any music. Been a subscriber for quite some time, at least a year and have ne...

  • Casual Listener
  • Plan: Premium Country: Canada Device : LG G6 Operating System Android 8 My Question or Issue;   For around the last 2 to 3 weeks, my Spotify app has ceased to be able to download any m...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Spotify Android app goes haywire if SD card with downloaded music is temporarily removed

What should happen if the SD card with the downloaded music on it is removed from the phone? Pretty much any answer would be better than what actually happens today: Spotify immediately switches back to using internal storage, and starts downloading ...

  • Gig Goer
  • What should happen if the SD card with the downloaded music on it is removed from the phone?   Pretty much any answer would be better than what actually happens today:   Spotify immedia...
  • CaptainDubious
  • Gig Goer
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes

[Android] Offline storage deleted. Still using space

PlanPremiumCountryUnited States of AmericaDeviceGoogle PixelOperating SystemAndroid 10Build Info: QP1A.191005.007.A1My Question or IssueMy phone's battery is faulty, and when Spotify was connecting to the alarm to play, the battery gave out, and the ...

  • Newbie
  • Plan Premium Country United States of America Device Google Pixel Operating System Android 10 Build Info: QP1A.191005.007.A1 My Question or Issue My phone's battery is faulty, and when...
  • 201 Views
  • 0 replies
  • 0 likes
  • Android
    offline storage
  • 201 Views
  • 0 replies
  • 0 likes

Bring back dislike button!

PlanPremiumCountry DeviceAndroid and Windows My Question or Issue Spotify. What the heck?! Bring back the dislike buttons. This has been going on for weeks now on both my Android and Windows desktop. The algorithms are now completely messed up and my...

  • Casual Listener
  • Plan Premium Country   Device Android and Windows   My Question or Issue  Spotify. What the heck?! Bring back the dislike buttons. This has been going on for weeks now on both ...
  • 693 Views
  • 0 replies
  • 4 likes
  • 693 Views
  • 0 replies
  • 4 likes

Android App Breaks Playback on All Other Apps

I installed the android app for Spotify 2 days ago on my Samsung Galaxy S8+. After installing the app I suddenly had this problem where playback on all other apps would randomly pause. I notice this happening when watching videos on Youtube, listenin...

  • Visitor
  • I installed the android app for Spotify 2 days ago on my Samsung Galaxy S8+.  After installing the app I suddenly had this problem where playback on all other apps would randomly pause.  I ...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes when trying to open song settings (3 little dots)

PlanPremiumCountrySwitzerlandDeviceXiaomi Redmi Note 8 ProOperating SystemMIUI Global 10.4.4 My Question or Issue My Spotify always crashes if I press the song settings (or long on the song), to add it into my playlist or in my queue for example. I'v...

  • Newbie
  • Plan Premium Country Switzerland Device Xiaomi Redmi Note 8 Pro Operating System MIUI Global 10.4.4   My Question or Issue   My Spotify always crashes if I press the song setting...
  • Katerina
  • Spotify Legend
  • 25736 Views
  • 98 replies
  • 79 likes
  • 25736 Views
  • 98 replies
  • 79 likes

Solved!!Superuser Contribution [Android][Podcasts] Allow to mark podcasts for wi-fi download

It's possible to mark songs for downloading, and if you're not connected to wi-fi, Spotify will download them later. But for podcasts, that's not currently possible. When I try to download a podcast while not connected to wi-fi, Spotify tells me I ne...

  • Regular
  • It's possible to mark songs for downloading, and if you're not connected to wi-fi, Spotify will download them later.   But for podcasts, that's not currently possible.   When I try t...
  • ora12
  • Regular
  • 1345 Views
  • 5 replies
  • 0 likes
  • Android
    Podcasts
  • 1345 Views
  • 5 replies
  • 0 likes

Superuser Contribution Does someone get a notification if you just "💜" a song on their playlist?

PlanFreeCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 66074 Views
  • 7 replies
  • 0 likes
  • 66074 Views
  • 7 replies
  • 0 likes