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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5876 Views

0 replies

7 likes

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Superuser Contribution Sd card downloads don't stay

PlanPremiumDeviceNeffos X1 Lite (Android)My Question or IssueAfter setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd card, the problem here is that once they are downloaded I go off...

Newbie

Plan Premium Device Neffos X1 Lite (Android) My Question or Issue After setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd car...

Peter

Spotify Legend

348 Views

1 replies

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Solved!! One Specific song stops playing at 00:46

PlanPremiumCountryBrazilDeviceXiaomi Redmi 7Operating SystemAndroid My Question or IssueThe song Monarchy of Roses by RHCP is the only song in my library that stops playing at 00:46 always, for a while now (more than a month). I tried cleaning the ca...

Newbie

Plan Premium Country Brazil Device Xiaomi Redmi 7 Operating System Android   My Question or Issue The song Monarchy of Roses by RHCP is the only song in my library that stops playing a...

Emilia_8

Community Legend

368 Views

1 replies

0 likes

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Bring back find in playlist / Sort menu through pull down.

Since an update a while ago, it's not possible anymore to pull down in any playlist and sort it by... Or find songs on it. Now the only way is to go through the menu, scroll down and find it between other menu points. This is a huge downgrade as it s...

Newbie

Since an update a while ago, it's not possible anymore to pull down in any playlist and sort it by... Or find songs on it. Now the only way is to go through the menu, scroll down and find it between ...

341 Views

0 replies

0 likes

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Android suggested song issue

PlanFreeCountryU.S.A.DeviceLG Rebel 4 Operating SystemAndroid OreoMy Question or IssueOn my liked songs playlist, despite having suggested songs off, random somgs keep playing. The only way that this dosent haopen is when i add a new song, amd then o...

Casual Listener

Plan Free Country U.S.A. Device LG Rebel 4  Operating System Android Oreo My Question or Issue On my liked songs playlist, despite having suggested songs off, random somgs keep pla...

Emilia_8

Community Legend

364 Views

1 replies

0 likes

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Phone [Android] crashes while loggin into Spotify app

PlanPremiumCountryGermanyDeviceLG Thinq7Operating SystemAndroid Pie My Question or IssueI realized I was logged out of the app on my smartphone. I tried to log in again, and my phone just crashed and restarted. I tried again...same outcome. I deleted...

Casual Listener

Plan Premium Country Germany Device LG Thinq7 Operating System Android Pie   My Question or Issue I realized I was logged out of the app on my smartphone. I tried to log in again, and ...

MaiaNashira

Casual Listener

384 Views

1 replies

0 likes

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Sleep Timer

Hi I am running a new Huawei Nova 5T with android 9 on a premium plan in New Zealand.For whatever reason the sleep timer function is not showing. Anyone else having this issue and if so did you find a fix?CheersRob Sparrow

Casual Listener

Hi I am running a new Huawei Nova 5T with android 9 on a premium plan in New Zealand. For whatever reason the sleep timer function is not showing.  Anyone else having this issue and if so did y...

sparrowr

Casual Listener

617 Views

2 replies

1 likes

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Issue when Huawei P20 Pro skips track from notification panel disconnects from chromecast audio

PlanPremiumCountryUkDeviceHuawei P20 Pro, chromecast audio Operating System My Question or IssueWhen I cast Spotify from my phone to my chromecast audio the connection drops if I skip tracks from the pull down notification panel, it says something al...

Newbie

Plan Premium Country Uk Device Huawei P20 Pro, chromecast audio  Operating System     My Question or Issue When I cast Spotify from my phone to my chromecast audio the connec...

344 Views

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KASMA PROBLEMİ

Huawei p30lite model telefonumda girinçe aşırı derece gecikme yapıyor lütfen yardım edin.

Visitor

Huawei p30lite model telefonumda girinçe aşırı derece gecikme yapıyor lütfen yardım edin.   

1846 Views

0 replies

4 likes

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Superuser Contribution No option to change storage location

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceSamsung, its like 3 years old nowOperating SystemThe newest android system?? My Question or IssueSuddenly...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK  Device Samsung, its like 3 years old now O...

Peter

Spotify Legend

1118 Views

1 replies

1 likes

Android
storage
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Going offline prevents login

Operating System Android:1- Activate offline mode2- Use the storage management to move data from internal-memory to sd-card3- Wait till the transfer is finished and spotify restartsBUG: Sometimes spotify will ask you to login again into the account, ...

Visitor

Operating System Android: 1- Activate offline mode 2- Use the storage management to move data from internal-memory to sd-card 3- Wait till the transfer is finished and spotify restarts BUG: Somet...

345 Views

0 replies

0 likes

bug
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Superuser Contribution Local Files on Chromebook

PlanPremiumCountryCanadaDeviceLenovo Chromebook I recently bought a new Chromebook to replace my old laptop which I used to import songs from local files onto Spotify. I tried importing a song on the desktop app but realised that I can't find the pla...

Visitor

Plan Premium Country Canada Device Lenovo Chromebook   I recently bought a new Chromebook to replace my old laptop which I used to import songs from local files onto Spotify. I tried impo...

OscarDC

Moderator

4515 Views

6 replies

1 likes

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Superuser Contribution App crashes when pressing the options Button (Cubot Quest)

PlanPremiumCountryGermanyDeviceCubot Quest Operating SystemAndroid 9 My Question or IssueAlright, so whenever I press the options Button (3 dots) for a Song / long press a Song to add a Song to the queue, or to a playlist it just crashes.So far I've ...

Visitor

  Plan Premium Country Germany Device Cubot Quest  Operating System Android 9   My Question or Issue Alright, so whenever I press the options Button (3 dots) for a Song / lo...

potis

Casual Listener

2425 Views

9 replies

9 likes

Android
Crash
Cubot
options
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Superuser Contribution Spotify pauses when phone is locked

PlanPremiumCountryUSADeviceSamsung Galaxy A30 When I lock my screen, or when the screen times out and locks, Spotify will stop playing every 10 minutes or so. Turning on the screen starts the music again and it plays for a bit before stopping again. ...

Visitor

Plan Premium Country USA Device Samsung Galaxy A30     When I lock my screen, or when the screen times out and locks, Spotify will stop playing every 10 minutes or so. Turning on th...

Katerina

Spotify Legend

1043 Views

1 replies

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Playback Issue: Only plays a song for a few seconds

PlanPremiumUSACountry DeviceMotorola Moto Z3Operating SystemAndroid 9 PDXS29.84-42-3 My Question or IssueI think a new version of Spotify was rolled out. The car view is new to me. Now a song will only play in my 2015 Ram 1500 pickup for a few second...

Visitor

Plan Premium USACountry   Device Motorola Moto Z3 Operating System Android 9 PDXS29.84-42-3   My Question or Issue I think a new version of Spotify was rolled out. The car view is...

546 Views

0 replies

0 likes

Android
Car
Ram
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Superuser Contribution Wrong tracks add to queue with app crash

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueEvery time I add something to queue I see a weird bug with duplicates, wrong tracks adding, which can lead to player crash. I have tried updating t...

Visitor

Plan Premium Country United Kingdom Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Every time I add something to queue I see a weird bug with duplicates, ...

Peter

Spotify Legend

346 Views

1 replies

0 likes

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Superuser Contribution Podcasts have a crackling noise on 3x speed

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhenever I try to listen to podcasts on my phone at 3x speed there's usually a very annoying crackling noise on top. I figured it was because of the bufferi...

Music Fan

  Plan Premium Country Brazil Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue Whenever I try to listen to podcasts on my phone at 3x speed there's usu...

Skellingtor97

Music Fan

1577 Views

9 replies

1 likes

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Instagram story Samsung Galaxy a40

PlanPremiumCountryIreland DeviceSamsung Galaxy A40Operating SystemAndroid My Question or IssueI got a new phone and Spotify wont allow me to share music to instagram stories. Its brand new so surely there shouldn't be an issue.My old phone was a gala...

Casual Listener

  Plan Premium Country Ireland  Device Samsung Galaxy A40 Operating System Android    My Question or Issue I got a new phone and Spotify wont allow me to share music to...

356 Views

0 replies

0 likes

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Solved!!Superuser Contribution How to remove a song from the playlist that is currently playing

PlanPremiumCountryUSADeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or IssueThis seems like a trivial thing, and I'm sorry to bother the community about it but I can't figure it out. I looked around in here but all of the posts were ...

Roadie

  Plan Premium Country USA Device Samsung Galaxy 8+ Operating System Android Oreo   My Question or Issue This seems like a trivial thing, and I'm sorry to bother the communi...

PrisonerofSpotfy

Visitor

32524 Views

18 replies

5 likes

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artists page not working on win 10

Premiumusawin 10 64 bit i have been having this problem for a long time.i have restated 100s of times.(both) Reinstalled spodfy.exe and spodfy.uwp apps. i have cleared all sopdfy data (app data, user data, local and roaming data, and program data).I ...

Casual Listener

Premium usa win 10 64 bit     i have been having this problem for a long time. i have restated 100s of times.(both) Reinstalled spodfy.exe and spodfy.uwp apps. i have cleared all ...

user-removed

Not applicable

498 Views

1 replies

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Superuser Contribution Music suggested in the free version

Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, when I tend to exceed 20 instead I know that they ar...

Visitor

Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, w...

Xenia

Moderator

528 Views

1 replies

0 likes

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