Setting dont open , cant play music

[Johnnyiy]

Plan

Premium

Country

Germany

Device

Maze Alpha Smartphone (Android 7.0)

Operating System

Android 7.0

My Question or Issue

I have trouble's playing music 😞 , I ve done all the steps you recommend (reinstall , loggout, ...)

The issue: I can search for music i have not downloaded but I can't play not downloaded music , I also can't open the settings , my internet is working fine , I'm not in offline mode , I can play stuff I downloaded. 😞 

It is also not working on my PC so my phone is not the problem.

Every 2-3 hours its working for a few minutes but the issue returns immediately 😞 😞

Greetings

[Ivan]

Hey there @Johnnyiy, 

Thanks for searching for the answer you need here! 
 

Just to double-check, have you tried running a clean reinstall on both the PC and mobile phone? We recommend this step as it makes sure you'll avoid any cache-related issues on the affected device compared to a regular reinstall. Check out this help page in order to find the steps for a clean reinstall depending on the device you use. 

In case you experience the same after clean reinstalling Spotify, it's a good idea to check if you observe the same under a different network. If it works with another connection, get in touch with the service provider of your original network for more information about this.  

Keep us posted! We'll be happy to lend a hand if you need more help. 

[Johnnyiy]

Hi, i die a clean reinstall and tried using Spotify in a different network, still the same problems. Can't open the Spotify settings, I can search for music but can't play not downloaded songs 😞 😞 😞

[Johnnyiy]

Still not working ...

[Johnnyiy]

Still not working, i will quit Spotify now 😞