Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14548 Views
  • 54 replies
  • 17 likes
  • 14548 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864464 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864464 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23287 Views
  • 3 replies
  • 0 likes
  • 23287 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Songs downloaded from Youtube work on Spotify app for laptop but not mobile

Hi, Pretty explanatory. I downloaded a bunch of songs from Youtube using a Youtube-Mp3 converter, moved them to my Spotify app for my laptop, but they will not transfer/play over to my mobile app. Some songs will transfer over to my mobile app, but i...

  • Regular
  • Hi, Pretty explanatory. I downloaded a bunch of songs from Youtube using a Youtube-Mp3 converter, moved them to my Spotify app for my laptop, but they will not transfer/play over to my mobile app. So...
  • ErikaMoon
  • Casual Listener
  • 20516 Views
  • 13 replies
  • 3 likes
  • 20516 Views
  • 13 replies
  • 3 likes

Issues with random pausing when locking screen/inactivity

PlanPremiumCountryNorwayDeviceSamsung Galaxy S10 (SM-G973FOperating SystemAndroid 9 My Question or IssueEarlier this summer i had big issues with spotify pausing after aprox. one minute. When pressing lock button to wake up the screen the music would...

  • Visitor
  • Plan Premium Country Norway Device Samsung Galaxy S10 (SM-G973F Operating System Android 9   My Question or Issue Earlier this summer i had big issues with spotify pausing after aprox....
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Huawei mate 10 pro - stopped playing by display off

As soon as the display is off, the music is also off.In lock screen it playing the music again.Not so with google music, that works fine. Plan: FreeCountry: GermanyDevice: Huawei mate 10 proAndroid Version: 9

  • Casual Listener
  • As soon as the display is off, the music is also off. In lock screen it playing the music again. Not so with google music, that works fine.   Plan: Free Country: Germany Device: ...
  • tachyonicman
  • Casual Listener
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fast Forward (not skip).

PlanFree/PremiumCountryCanada Operating System Galaxy S9+Oreo 8.0 My Question or Issue Is it possible to add Fast Forward & Fast Rewind to Spotify for Android?

  • Roadie
  • Plan Free/Premium Country Canada      Operating System   Galaxy S9+ Oreo 8.0    My Question or Issue   Is it possible to add Fast Forward & Fast Re...
  • Guido
  • Spotify Legend
  • 21543 Views
  • 3 replies
  • 5 likes
  • 21543 Views
  • 3 replies
  • 5 likes

Random songs skipping

So this is a recent problem I've been having, random songs by certain artists keep skipping. One second will play and then the entire song is skipped, the only artist I've seen this happen with so far is King Gizzard and The Lizard Wizard with certai...

  • Regular
  • So this is a recent problem I've been having, random songs by certain artists keep skipping. One second will play and then the entire song is skipped, the only artist I've seen this happen with so fa...
  • OneByBoo
  • Roadie
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Android App Doesn't Stay Signed In - Losing All Offline Music Every Time. Sick Of It.

PREMIUMUKANDROID My SD card became corrupt so I lost all of my offline music. Finally loaded 3000 songs for offline on to new SD card. Go to gym. It had signed me out. Managed to download one small playlist on the gyms crappy free wifi. Went up to gy...

  • Casual Listener
  • PREMIUM UK ANDROID    My SD card became corrupt so I lost all of my offline music. Finally loaded 3000 songs for offline on to new SD card. Go to gym. It had signed me out. Managed to d...
  • osornios
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • Android
    signed out
  • 602 Views
  • 1 replies
  • 0 likes

It is too difficult to give feedback

PlanPremium familyCountryMalaysia DeviceMate 20 proOperating System Android Oreo My Question or IssueHello I just spent 10 minutes trying to get help with a frustrating issue on spofity. I tried last when the issue happened last month as well, but I ...

  • Casual Listener
  • Plan Premium family Country Malaysia  Device Mate 20 pro Operating System  Android Oreo   My Question or Issue Hello   I just spent 10 minutes trying to get help ...
  • osornios
  • Spotify Star
  • 463 Views
  • 1 replies
  • 1 likes
  • Feedback
    Help
    support
  • 463 Views
  • 1 replies
  • 1 likes

Song's options

When i click options song it didn't work, screen getting a little bit darker and that's all and i must go away and remove all apps witch i use because even if i close spotify app music is still playing and i can't stop it or play next song. I tried u...

  • Visitor
  • When i click options song it didn't work, screen getting a little bit darker and that's all and i must go away and remove all apps witch i use because even if i close spotify app music is still playi...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Bluetooth controls not working for JVC KD-X340BTS

PlanPremiumCountryU.S.DeviceOnePlus 6Operating SystemAndroid Oxygen My Question or IssueThe Bluetooth controls skip/pause do not work for my car stereo. I tried another music streaming platform Google play music and it works perfectly. I have tried r...

  • Casual Listener
  • Plan Premium Country U.S. Device OnePlus 6 Operating System Android Oxygen   My Question or Issue The Bluetooth controls skip/pause do not work for my car stereo. I tried another ...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Spotify randomly pauses and resumes on its own.

PlanPremiumCountryUSADeviceSamsung Galaxy Note9Operating SystemAndroid Pie My Question or IssueI recently (last 3-4 days) started having a problem where while listening to Spotify the music will randomly pause and if left for about 30-45 seconds it w...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Note9 Operating System Android Pie   My Question or Issue I recently (last 3-4 days) started having a problem where while listening to Sp...
  • melee1313
  • Casual Listener
  • 2186 Views
  • 2 replies
  • 4 likes
  • 2186 Views
  • 2 replies
  • 4 likes

Dislike missing from Daily Mix

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe ability to dislike songs in the daily mix playlist is mostly missing. Most of the time th...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The ability ...
  • Dorfer52
  • Regular
  • 1829 Views
  • 6 replies
  • 3 likes
  • 1829 Views
  • 6 replies
  • 3 likes

App froze after pressing the more menu on a track

PlanFree CountryIndonesia Device(Xiaomi Redmi 6A) Operating System(Android Pie.) My Question or IssueI've been using the app since 2017, but i got to actively use it as of June 2019. Pressing the "More" menu on a playlist or a track always went great...

  • Casual Listener
  • Plan Free   Country Indonesia   Device (Xiaomi Redmi 6A)   Operating System (Android Pie.)   My Question or Issue I've been using the app since 2017, but i got to act...
  • Luan
  • Spotify Star
  • 450 Views
  • 3 replies
  • 0 likes
  • Android
    bug
    tracks
  • 450 Views
  • 3 replies
  • 0 likes

Randomly stops

For some reason over the last month, my spotify likes to just pause until I pull my phone out my pocket. At first I thought maybe my bluetooth headphones were broken but it works perfectly so long as my screen is on then it stops. It likes to pause r...

  • Casual Listener
  • For some reason over the last month, my spotify likes to just pause until I pull my phone out my pocket.    At first I thought maybe my bluetooth headphones were broken but it works perfe...
  • ClaudioAlves
  • Casual Listener
  • 763 Views
  • 2 replies
  • 2 likes
  • 763 Views
  • 2 replies
  • 2 likes

Solved!! how to jump to a middle of a track ??

how to jump to a middle of a track ?? where is the slider to move to a middle of a track ? how to pause the track ??? (yes, i can do that from my phones) PlanPremiumCountry Devicesamsung a40Operating Systemand9

  • Music Fan
  • how to jump to a middle of a track ??   where is the slider to move to a middle of a track ? how to pause the track ??? (yes, i can do that from my phones)       Plan Premi...
  • Luan
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Playlist order

PlanPremiumCountryAustraliaDeviceSamsung A20Operating SystemAndroid Oreo My Question or IssueI have noticed recently that the look of the lists of playlists in the Android app has changed. It looks bigger and less aesthetically pleasing. About the sa...

  • Music Fan
  • Plan Premium Country Australia Device Samsung A20 Operating System Android Oreo   My Question or Issue I have noticed recently that the look of the lists of playlists in the Andro...
  • osornios
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Songs stop playing when phone screen locks

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhile playing songs on my phone, as soon as the screen times out - and locks (screen goes dark) - the song stops playing. Then I have to wake up the screen/pho...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue While playing songs on my phone, as soon as the screen times out - and locks (scree...
  • osornios
  • Spotify Star
  • 5811 Views
  • 1 replies
  • 3 likes
  • Android
    controls
    Galaxy S10
    Lock Screen Issues
    Samsung
    screen lock
    songs stop
  • 5811 Views
  • 1 replies
  • 3 likes

Song stops playing after 10 seconds

PlanPremiumCountryUSADeviceGoogle Pixel 3aOperating SystemAndroid 10 My Question or IssueSongs stop playing after 10 seconds. This seems to be random which songs play normally and which only play for 10 seconds. I logged out and logged back in, resta...

  • Newbie
  • Plan Premium Country USA Device Google Pixel 3a Operating System Android 10   My Question or Issue Songs stop playing after 10 seconds. This seems to be random which songs play normall...
  • osornios
  • Spotify Star
  • 1375 Views
  • 1 replies
  • 0 likes
  • 1375 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not seeing any artists discography on my samsung A50 as of pm 28/10/2019

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • jumptolibc
  • Casual Listener
  • 750 Views
  • 4 replies
  • 0 likes
  • No discographies on artists pages
  • 750 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium change to shuffle only on android

So I've had Premium for Students for ages and today something stange happened, suddently i'm able to play on shuffle mode only everything I haven't downloaded, even stranger when i enter an artist page it's all blank except for the big green button s...

  • Visitor
  •   So I've had Premium for Students for ages and today something stange happened, suddently i'm able to play on shuffle mode only everything I haven't downloaded, even stranger when i enter an a...
  • Guido
  • Spotify Legend
  • 424 Views
  • 2 replies
  • 5 likes
  • 424 Views
  • 2 replies
  • 5 likes

Shuffle is the only option

PlanPremiumCountry DeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueOn certain artists, albums and playlists the Shuffle button is the only option. I can toggle the Shuffle icon on the playing now screen but it has no effect. I h...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue On certain artists, albums and playlists the Shuffle button is the only option. ...
  • Yakubecek
  • Casual Listener
  • 1543 Views
  • 14 replies
  • 14 likes
  • 1543 Views
  • 14 replies
  • 14 likes