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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify aggressively pushing waze app onto customers

My Question or Issue Spoitify continues to aggressively push the waze app. I've been asked to link the apps at least 15 times this month. I initially threatened to change apps but I like the product and service spotify offers so I don't want to chang...

  • Casual Listener
  •   My Question or Issue  Spoitify continues to aggressively push the waze app.  I've been asked to link the apps at least 15 times this month.  I initially threatened to change a...
  • Ivan
  • Spotify Legend
  • 495 Views
  • 5 replies
  • 1 likes
  • 495 Views
  • 5 replies
  • 1 likes

Activity switching while connecting

PlanFree/PremiumCountryUKDeviceSamsung Galaxy S10Operating SystemAndroid 9My Question or IssueWhen I follow the tutorial authentication sequence with the option 'showAuthView(true)' my startup activity is suspended and another starts briefly showing ...

  • Visitor
  • Plan Free/Premium Country UK Device Samsung Galaxy S10 Operating System Android 9 My Question or Issue When I follow the tutorial authentication sequence with the option 'showAuthView(true)'...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Superuser Contribution Free trial bugs

So yeah, i got spotify free everything is normal.But when im on my mobile spotify on android,i was thinking "i wonder if there is a free trial for premium" i searched and saw that there is button in the setting saying "go to premium" i press it and f...

  • Visitor
  • So yeah, i got spotify free everything is normal. But when im on my mobile spotify on android,i was thinking "i wonder if there is a free trial for premium" i searched and saw that there is button i...
  • Mario
  • Spotify Legend
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot share instagram story!?

PlanPremium CountryTurkey DeviceCasper Via P2 Operating System Android My Question or IssueHey! i cannot share my songs on instagram stories, all applications are updated, i deleted and installed again but nothing, there is only "direct" option for i...

  • Visitor
  • Plan Premium   Country Turkey   Device Casper Via P2   Operating System  Android   My Question or Issue Hey! i cannot share my songs on instagram stories, all ap...
  • Mario
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Losing podcst progress

PlanPremiumCountryBrasil DeviceSamsung galaxy s10eOperating SystemAndroid 10 My Question or IssueHello, usually the app is losing the progress of the last heard podcast episode, so I'm listening a podcast, pause and after some hours when I return to ...

  • Newbie
  • Plan Premium Country Brasil   Device Samsung galaxy s10e Operating System Android 10   My Question or Issue Hello, usually the app is losing the progress of the last heard podcas...
  • 238 Views
  • 0 replies
  • 1 likes
  • 238 Views
  • 0 replies
  • 1 likes

Superuser Contribution Canvas feature turning it off alone

PlanFreeCountryBrazilDeviceSamsung Galaxy Core 2 Duos (SM-G355M)Operating SystemAndroid 4.4.2 Canvas turning it off Canvas deactivating alone, no matter what I try to do, I have already performed the procedures suggested here in the community but whe...

  • Visitor
  • Plan Free Country Brazil Device Samsung Galaxy Core 2 Duos (SM-G355M) Operating System Android 4.4.2   Canvas turning it off   Canvas deactivating alone, no matter what I try to ...
  • Petya
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android app freezing and non-responsive

Plan:Premium Country: Australia DeviceOppo R15 proOperating SystemAndroid Oreo My Question or IssueMy Spotify has been largely unresponsive for the last few days. When selecting songs the wheel just keeps turning and either doesn't play at all or wil...

  • Casual Listener
  • Plan:Premium  Country: Australia   Device Oppo R15 pro Operating System Android Oreo   My Question or Issue My Spotify has been largely unresponsive for the last few days...
  • Mario
  • Spotify Legend
  • 599 Views
  • 3 replies
  • 0 likes
  • 599 Views
  • 3 replies
  • 0 likes

Having Trouble Efficiently Creating Playlists

Plan: Free Country: US Device: Pixel 2 XL Operating System: Android 10 My Issue: I'm considering switching to Spotify from Apple Music. But every time I try to add a song to my Spotify playlist it puts me back to the search screen again. Then I have ...

  • Visitor
  • Plan: Free   Country: US   Device: Pixel 2 XL   Operating System: Android 10   My Issue: I'm considering switching to Spotify from Apple Music. But every time I try t...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Abort connection to chrome cast

PlanStudent planCountry DeviceSamsung S7Operating SystemIt's using android API 26. Don't know OS version My Question or IssueWhen you select to cast to a device, sometimes other peoples chrome casts appear. If you misclick and choose a chrome cast yo...

  • Visitor
  • Plan Student plan Country   Device Samsung S7 Operating System It's using android API 26. Don't know OS version   My Question or Issue When you select to cast to a device, sometim...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Superuser Contribution Adds songs to my liked songs playlist in its own

PlanPremiumCountry DeviceSamsung a70Operating SystemAndroid My Question or IssueSpotify keeps adding songs to my liked songs playlist . Songs ive never listened to. By artists I don't know , in genres I don't like.

  • Visitor
  • Plan Premium Country   Device Samsung a70 Operating System Android     My Question or Issue Spotify keeps adding songs to my liked songs playlist . Songs ive never listened ...
  • Mario
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify will NOT work on my phone

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemANDROID My Question or IssueI have tried everything to make Spotify work reliably on my phone; it will NOT work. It takes forever to load when it does and then it is super slow when it doe...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy 9 Operating System ANDROID   My Question or Issue I have tried everything to make Spotify work reliably on my phone; it will NOT work....
  • Petya
  • Community Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm unable to share a song to my Instagram story

PlanFreeCountryIndia My Question or IssueWhen I try to share any song, all the options show up, including sharing to WhatsApp, Facebook news feed, SMS; but not the Instagram stories. Even in the 'More' section, there's no option to share to Instagram...

  • Newbie
  • Plan Free Country India   My Question or Issue When I try to share any song, all the options  show up, including sharing to WhatsApp, Facebook news feed, SMS; but not the Instagram st...
  • Petya
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random music being added to my playlists

Plan PremiumCountryCanadaDeviceAndroid Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere are music being added to all my playlists. I always delete/remove them from my playlists but they always comeback. I even block t...

  • Visitor
  • Plan  Premium Country Canada Device Android  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There are music being added to all my playli...
  • Petya
  • Community Legend
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

New layout is garbage - where have the top 5 tracks of artists gine

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

Solved!! Media not provided on bluetooth

PlanPremiumCountryIsraelDeviceSamsung galaxy S10 plusOperating SystemAndroid 10 My Question or IssueSince I updated my device to android 10,each time I connect my phone to both of my cars (Mazda 3 2015 and KIA Ceed 2018) and play music from spotify, ...

  • Casual Listener
  •   Plan Premium Country Israel Device Samsung galaxy S10 plus Operating System Android 10   My Question or Issue Since I updated my device to android 10,each time I connect my pho...
  • Udiakuka
  • Casual Listener
  • 5052 Views
  • 1 replies
  • 0 likes
  • 5052 Views
  • 1 replies
  • 0 likes

Request song by voice does not use songs from my library

PlanPremiumCountryCanadaDevicePixel 2Operating SystemAndroid 10 My Question or IssueWhen using "OK Google" to ask for a specific song it rarely plays the song I've liked in my library. Instead it usually opts for a different version of the song or fr...

  • Visitor
  •   Plan Premium Country Canada Device Pixel 2 Operating System Android 10   My Question or Issue When using "OK Google" to ask for a specific song it rarely plays the song I've li...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Lokale Dateien nicht auf Handy/Webplayer verfuegbar

Hallo!Ich nutze Spotify zwar noch nicht sehr lang, aber viel auf meinem Handy, wenn ich beispielsweise unterwegs bin. Da mir oft Lieder unterkommen, die mir gefallen, die aber nicht in Spotify sind, habe ich die bisher immer als Lokale Dateien eingef...

  • Visitor
  • Hallo! Ich nutze Spotify zwar noch nicht sehr lang, aber viel auf meinem Handy, wenn ich beispielsweise unterwegs bin. Da mir oft Lieder unterkommen, die mir gefallen, die aber nicht in Spotify sind...
  • 417 Views
  • 0 replies
  • 0 likes
  • handy
    Lokale Dateien
    WebPlayer
  • 417 Views
  • 0 replies
  • 0 likes

Playback pauses when on Bluetooth

PlanPremiumCountryPolandDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssuePlayback pauses after couple of seconds every time I start it. My headphones are supporting 2 devices being connected at once. It's Jabra Elite 85h. It tur...

  • Newbie
  • Plan Premium Country Poland Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Playback pauses after couple of seconds every time I start it. My headphones ar...
  • 393 Views
  • 0 replies
  • 1 likes
  • 393 Views
  • 0 replies
  • 1 likes

Trouble with songs skipping and jumping to web player (chrome)

PlanPremiumCountryUKDeviceOne Plus 7 ProOperating SystemAndroid Oreo My Question or IssueI'm using the Spotify app on my phone and the music keeps slipping songs, sometimes 15 seconds in, sometimes 2 and a half minutes. Can't seem to stop it with an ...

  • Newbie
  • Plan Premium Country UK Device One Plus 7 Pro Operating System Android Oreo   My Question or Issue I'm using the Spotify app on my phone and the music keeps slipping songs, someti...
  • Emilia_8
  • Community Legend
  • 886 Views
  • 1 replies
  • 0 likes
  • 886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums disappear from phone, playlists do not

PlanPremiumCountryAustraliaDevice(Windows 10 PC; HTC 510 android phone)Operating System(i) My Question or IssueI have about 30 albums and 20 playlists downloaded to a SD card on my phone. For about the past 2 months, all the albums disappear from the...

  • Casual Listener
  • Plan Premium Country Australia Device (Windows 10 PC; HTC 510 android phone) Operating System (i)   My Question or Issue I have about 30 albums and 20 playlists downloaded to a SD card...
  • Xenia
  • Moderator
  • 968 Views
  • 1 replies
  • 0 likes
  • 968 Views
  • 1 replies
  • 0 likes