Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210750 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561086 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463028 Views
575 replies
39 likes
I'm constantly listening to a song and out of nowhere Spotify changes to a completely random one.
I'm constantly listening to a song and out of nowhere Spotify changes to a completely random one.
Spotify Legend
643 Views
2 replies
1 likes
Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoPremiumPaísBrasilDispositivoSamsung Galaxy S10+Sistema OperacionalAndroid 10 Minha pergunta ou questão:Boa noite a todos. Volte...
Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Premium País Brasil Dispositivo Samsung Galaxy S10+ Sistema Operaci...
Spotify Legend
3151 Views
1 replies
0 likes
I downloaded a song to my phone and everything worked fine but when i closed the app i couldn't play it anymore it was blacked out and it's starting to get annoying to transfer to my phone all the time any advice??
I downloaded a song to my phone and everything worked fine but when i closed the app i couldn't play it anymore it was blacked out and it's starting to get annoying to transfer to my phone all the ti...
Spotify Legend
403 Views
1 replies
0 likes
Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe die App schon mehrmals bei installiert. Das Problem ...
Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe d...
Visitor
1748 Views
1 replies
1 likes
PlanPremiumCountryRomaniaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueI listen to music on my buds and when i'm browsing apps like facebook or instagram the screen freezes and the spotify app crashes and i have to reopen the sp...
Plan Premium Country Romania Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue I listen to music on my buds and when i'm browsing apps like faceboo...
Community Legend
537 Views
1 replies
0 likes
PlanPremiumCountryU.S.DeviceOnePlus 6Operating SystemOxygenOS version OP6_O₂_BETA_35My Question or IssueI have added a local file (mp3) to Spotify Desktop and added it to playlists - it plays just fine there. The song shows up on the playlists on my ...
Plan Premium Country U.S. Device OnePlus 6 Operating System OxygenOS version OP6_O₂_BETA_35 My Question or Issue I have added a local file (mp3) to Spotify Desktop and added it to playlists ...
Moderator
442 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or IssueI set an alarm clock with Google clock, and I select a tune on Spotify to be alarm. This tune is available in offline mode (it is downloaded on my phone).if I set ...
Plan Premium Country France Device Moto G5 Operating System Android 8.1.0 My Question or Issue I set an alarm clock with Google clock, and I select a tune on Spotify to be alarm. Thi...
Moderator
1906 Views
1 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey everyone, a few Werks ago i had a little, flash-shaped Button on my spotify home screen. ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey eve...
Community Legend
407 Views
1 replies
0 likes
Hi I'm using a Samsung S9 and Spotify Premium. I have downloaded an mp3 onto my desktop and imported to local files on Spotify desktop app and then created a new playlist with the local file in it but when I go to the new playlist on my phone it is s...
Hi I'm using a Samsung S9 and Spotify Premium. I have downloaded an mp3 onto my desktop and imported to local files on Spotify desktop app and then created a new playlist with the local file in it bu...
Spotify Legend
1478 Views
1 replies
0 likes
Hi, I've been using my wife's (we've recently split up) family account for a year or so but she has deleted her account. I had 1000's of songs in my playlists which were downloaded to my phone so that I could listen to them when offline. If I create ...
Hi, I've been using my wife's (we've recently split up) family account for a year or so but she has deleted her account. I had 1000's of songs in my playlists which were downloaded to ...
Composer
859 Views
4 replies
0 likes
PremiumGreece Huawei Mate 20 ProAndroid 10 I found a reproducible bug on the Android version of the app, when you are on landscape mode and click on the now playing bar on the bottom, your library becomes either totally empty or has just 1 playlist s...
Premium Greece Huawei Mate 20 Pro Android 10 I found a reproducible bug on the Android version of the app, when you are on landscape mode and click on the now playing bar on the b...
Not applicable
738 Views
2 replies
0 likes
Spoiler (Highlight to read) PlanPremiumCountryGermanySamsung Galaxy S9+ My Question or IssueI had the widget working on my Homescreen but as i moved spotify to my sd card it disappeard and i cant found it anymore in the widgets menu
Plan Premium Country Germany Samsung Galaxy S9+ My Question or Issue I had the widget working on my Homescreen but as i moved spotify to my sd card it disappeard and i cant foun...
Composer
637 Views
1 replies
1 likes
PlanPremiumCountrySpainDevicePC / Phone (Realme X2 Pro)Operating SystemWindows 10 / Realme UI 1.0 (Android 10 with May security patch) My Question or IssueMy local files won't sync, I can play them in my PC but the won't play on my phone if I try to ...
Plan Premium Country Spain Device PC / Phone (Realme X2 Pro) Operating System Windows 10 / Realme UI 1.0 (Android 10 with May security patch) My Question or Issue My local files won'...
Not applicable
527 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceGeneric car tabletOperating SystemAndroid 9 My Question or IssueHello there I am noticing an issue with the in app volume slider. It is on the connect page but while listening on a local device. I notice when I am on my ...
Plan Premium Country Canada Device Generic car tablet Operating System Android 9 My Question or Issue Hello there I am noticing an issue with the in app volume slider. It is on the c...
Spotify Legend
872 Views
3 replies
0 likes
PlanPremiumCountryBelgiumDeviceRedMi Note 4Operating SystemAndroid Nougat My Question or IssueI just went premium family and now after login I see the green logo and then nothing, just a black screen
Plan Premium Country Belgium Device RedMi Note 4 Operating System Android Nougat My Question or Issue I just went premium family and now after login I see the green logo and then not...
Composer
863 Views
1 replies
0 likes
CountryGermanyDeviceLG V30+Operating SystemAndroid version 8.0.0 My Question or IssueSince few months ago, 'appears on' feature was removed. I contacted spotify customer service on twitter. I was told the problem was on my device or account. But it w...
Country Germany Device LG V30+ Operating System Android version 8.0.0 My Question or Issue Since few months ago, 'appears on' feature was removed. I contacted spotify customer service ...
Spotify Legend
697 Views
1 replies
0 likes
PlanPremiumCountryUSDevice(Samsung Galaxy S8+) My Question or IssueMy liked songs aren't showing up on my phone anymore but they show up on my desktop app. When I go to liked songs it says "your liked songs will appear here." I've tried deleting cach...
Plan Premium Country US Device (Samsung Galaxy S8+) My Question or Issue My liked songs aren't showing up on my phone anymore but they show up on my desktop app. When I go to liked son...
Moderator
626 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceS9Operating SystemAndroid My Question or IssueThe recent update of spotify (maybe 3-5 days ago) ruined the ability to play music while in a call. The sole reason why I purchased spotify was the ability to listen to music wh...
Plan Premium Country USA Device S9 Operating System Android My Question or Issue The recent update of spotify (maybe 3-5 days ago) ruined the ability to play music while in a call. T...
Visitor
1425 Views
3 replies
3 likes
You need to stop playing a selected song twice! If I click on a song I want to hear it once then the radio. I'm not sure why you started making it play twice then start the radio but it's definitely my biggest complaint. I love Spotify but this needs...
You need to stop playing a selected song twice! If I click on a song I want to hear it once then the radio. I'm not sure why you started making it play twice then start the radio but it's definitely ...
448 Views
0 replies
0 likes
I leave a playlist on all night and lately I wake up to sogs that are not in that playlist (yeah Im sure I played the playlist) and it's a large list of songs I dont know. Today I was half awake and I was hearing the songs and then suddenly one I did...
I leave a playlist on all night and lately I wake up to sogs that are not in that playlist (yeah Im sure I played the playlist) and it's a large list of songs I dont know. Today I was half awake and ...
Spotify Legend
780 Views
3 replies
0 likes
