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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6351 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Can not share insta story

PlanPremium/FamilyCountryTurkeyDeviceXiaomi mi 6Operating SystemAndroid 9, miui 11.0.3 global rom My Question or IssueHello i try to share insta story but there is only 'direct' option.Not stories.What should i do

Visitor

  Plan Premium/Family Country Turkey Device Xiaomi mi 6 Operating System Android 9, miui 11.0.3 global rom   My Question or Issue Hello i try to share insta story but there is on...

ReiniKopschar

Visitor

901 Views

2 replies

1 likes

Instagram
Story
storysharing
  • 901 Views
  • 2 replies
  • 1 likes

Spotify Integration with FireTV apps

PlanFree/PremiumCountryUS Device(Fire Stick TV)Operating System(Amazon, Android) My Question or IssueThis is more of a developer question, currently I'm trying to develop a FireTV application using Android development with Spotify integration, howeve...

Visitor

  Plan Free/Premium Country US   Device (Fire Stick TV) Operating System (Amazon, Android)   My Question or Issue This is more of a developer question, currently I'm trying...

844 Views

0 replies

0 likes

Amazon
Android
App Development
FIXME
integration
  • 844 Views
  • 0 replies
  • 0 likes

Solved!! Certain song doesn't play on Spotify anymore

I was recently playing a song on spotify called "Blueberry faygo". I paused the song and locked the phone and then after a few minutes unlocked the phone and tried to play the song and it wouldn't play. It kept saying "this song is not available" eve...

Visitor

I was recently playing a song on spotify called "Blueberry faygo". I paused the song and locked the phone and then after a few minutes unlocked the phone and tried to play the song and it wouldn't pl...

dinomight

Spotify Star

2604 Views

1 replies

0 likes

Android
Premium
Spotify
  • 2604 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't share track on Instagram Stories

PlanPremiumCountryTurkeyDeviceSamsung Galaxy Note 5Operating SystemAndroid 7.0Spotify Version8.5.36.747Instagram Version123.0.0.21.114My Question or IssueI want share track via Instagram Stories but it was missing. My Spotify and Instagram app updati...

Casual Listener

Plan Premium Country Turkey Device Samsung Galaxy Note 5 Operating System Android 7.0 Spotify Version 8.5.36.747 Instagram Version 123.0.0.21.114 My Question or Issue I want share track ...

Guido

Spotify Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

spotify stuck in free mode

For the past few months I've had spotify on my pc and my phone without premium i was able to listen to any song in my playlists if i had network connection (both on my phone and pc). A few days ago I had to switch PCs and now the spotify app on my ph...

Casual Listener

For the past few months I've had spotify on my pc and my phone without premium i was able to listen to any song in my playlists if i had network connection (both on my phone and pc). A few days ago I...

dinomight

Spotify Star

1439 Views

3 replies

0 likes

  • 1439 Views
  • 3 replies
  • 0 likes

Problems when creating a stereo speaker pair with Amazon Echo

PlanPremiumCountryGT DeviceSamsung Galaxy S9 Operating SystemAndroid My Question or IssueI created a stereo speaker pair with my new Amazon Echo devices and it's working fine with my Spotify account, but when another person asks Alexa to play Spotify...

Newbie

  Plan Premium Country GT   Device Samsung Galaxy S9   Operating System Android   My Question or Issue I created a stereo speaker pair with my new Amazon Echo devices...

JohnS43

Music Fan

3634 Views

1 replies

0 likes

Amazon
Echo
Stereo Pair
  • 3634 Views
  • 1 replies
  • 0 likes

Spotify Is very slow

PlanPremiumCountryMexicoDeviceSamsung Galaxy A50Operating SystemAndroid Pie My Question or IssueThis is my second complaint; The application takes too long to load a song even the "songs I like" takes about 10 minutes to load, and do not say when I'm...

Casual Listener

  Plan Premium Country Mexico Device Samsung Galaxy A50 Operating System Android Pie    My Question or Issue This is my second complaint; The application takes too long to l...

DanielTham

Composer

962 Views

1 replies

2 likes

  • 962 Views
  • 1 replies
  • 2 likes

[ANDROID] Local files randomly get greyed out on Playlist but playable

PlanPremiumCountryUS DeviceS8 Operating SystemAndroid Version 9 (Pie) My Question or IssueMy issue is that my local files randomly get greyed out. Its not every local file but random ones at random times. The local files that get greyed out though ca...

Newbie

Plan Premium Country US   Device S8  Operating System Android Version 9 (Pie)    My Question or Issue My issue is that my local files randomly get greyed out. Its not e...

654 Views

0 replies

2 likes

  • 654 Views
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Superuser Contribution Can't login, receiving "You're offline" message

For some reason I was logged out of my Spotify app. When trying to log back in, I receive the "You're offline" message. Obviously I have internet so I click "OK" and try again, and get the same prompt, up until there's a new prompt to open my email a...

Casual Listener

For some reason I was logged out of my Spotify app. When trying to log back in, I receive the "You're offline" message. Obviously I have internet so I click "OK" and try again, and get the same promp...

Uberanka

Newbie

28490 Views

9 replies

2 likes

Android
login issue
login issues
  • 28490 Views
  • 9 replies
  • 2 likes

Car View won't automatically start with Bluetooth.

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueIve enabled Car View to turn on automatically but it never does. I'm connected to my car's Bluetooth because the music plays. I can turn on Car View manually,...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Ive enabled Car View to turn on automatically but it never does. I'm connected to ...

646 Views

0 replies

2 likes

  • 646 Views
  • 0 replies
  • 2 likes

Spotify Premium doesn't show quantity of the songs in my playlist!

DeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or IssueIs it possible to indicate the quantity of the songs in my created playlist? I can just see the overall duration of the songs.

Visitor

Device Samsung Galaxy S7   Operating System Android  8.0.0   My Question or Issue Is it possible to indicate the quantity of the songs in my created playlist? I can just see the...

Emilia_8

Community Legend

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

Galaxy Watch Active 2 -> Recently played -> Artist -> "No music"

PlanPremiumCountryFinlandDevice(Samsung Galaxy 9, Samsung Galaxy Watch Active 2)Operating System(Android, Tizen) My Question or IssueWhen navigating to "Recently played" menu on Galaxy Watch Active 2 and tap on the artist, all I'm getting is "No musi...

Newbie

Plan Premium Country Finland Device (Samsung Galaxy 9, Samsung Galaxy Watch Active 2) Operating System (Android, Tizen)   My Question or Issue When navigating to "Recently played" me...

690 Views

0 replies

0 likes

  • 690 Views
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Solved!! How to use spotify

Good morning, I have downloaded spotify on my phone (Android) and created a playlist to listen to whilst travelling over the holiday period....I could not, because I kept being told that I did not have internet connection....maybe I don´t understand,...

Casual Listener

Good morning, I have downloaded spotify on my phone (Android) and created a playlist to listen to whilst travelling over the holiday period....I could not, because I kept being told that I did not ha...

Emilia_8

Community Legend

722 Views

3 replies

0 likes

  • 722 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify downloads at odd times, can i control time of day?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Mario

Spotify Legend

976 Views

1 replies

0 likes

  • 976 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums disappear from phone, playlists do not

PlanPremiumCountryAustraliaDevice(Windows 10 PC; HTC 510 android phone)Operating System(i) My Question or IssueI have about 30 albums and 20 playlists downloaded to a SD card on my phone. For about the past 2 months, all the albums disappear from the...

Casual Listener

Plan Premium Country Australia Device (Windows 10 PC; HTC 510 android phone) Operating System (i)   My Question or Issue I have about 30 albums and 20 playlists downloaded to a SD card...

Xenia

Moderator

1091 Views

1 replies

0 likes

  • 1091 Views
  • 1 replies
  • 0 likes

Impossible to adjust volume level of local files on Android

PlanPremiumCountryUSADeviceMoto G5 PlusOperating SystemAndroid My Question or IssueI recently started the Spotify Premium trial on the recommendation of a friend, with one of the major selling points being the ability to upload local files to Spotify...

Casual Listener

Plan Premium Country USA Device Moto G5 Plus Operating System Android   My Question or Issue I recently started the Spotify Premium trial on the recommendation of a friend, with one of...

576 Views

0 replies

1 likes

  • 576 Views
  • 0 replies
  • 1 likes

Android Metadata (pictures) Not correct with Car Metadata (pictures)

PlanPremiumCountryCanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid OreoVehicle2016 Toyota Tacoma w/ JVC deck (stock) My Question or IssueHi Guys I am having trouble with the pictures displayed in my truck, not matching what is on the screen o...

Visitor

Plan Premium Country Canada Device Samsung Galaxy Note 9 Operating System Android Oreo Vehicle 2016 Toyota Tacoma w/ JVC deck (stock)   My Question or Issue Hi Guys   I a...

407 Views

0 replies

1 likes

  • 407 Views
  • 0 replies
  • 1 likes

Superuser Contribution spotify hacked? How easy is this....

Plan family Country canada Device android, but doesn't matter which one Operating System whatever My Question or Issue I saw this on youtube: So I'm paying for the family plan and others are hacking/stealing the content. Am I an **bleep**? Why am I ...

Casual Listener

Plan family Country canada Device android, but doesn't matter which one Operating System whatever   My Question or Issue I saw this on youtube: <snip - Moderator Edit...

Petya

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android TV Spotify problems

PlanFree/Premium / not relevantCountryDKDeviceSONY BRAVIA ANDROID TVOperating SystemAndroid OreoMy Question or IssueUsing Spotify on android TV is overall a very fine experienc, but have got a couple of issues with it; 1. Spotify connect is not avail...

Visitor

Plan Free/Premium / not relevant Country DK Device SONY BRAVIA ANDROID TV Operating System Android Oreo My Question or Issue Using Spotify on android TV is overall a very fine experienc...

Mihail

Spotify Legend

2220 Views

2 replies

1 likes

Android TV
Autostart
  • 2220 Views
  • 2 replies
  • 1 likes

Device list Android 9 / 10

PlanPremiumCountryNetherlands My Question or IssueHello, I have a weird problem which probably isn't a Spotify issue but maybe someone else had the same problem. I recently bought an Marantz stereo which supports Spotify connect. I can manage the dev...

Newbie

Plan Premium Country Netherlands   My Question or Issue Hello,   I have a weird problem which probably isn't a Spotify issue but maybe someone else had the same problem. I recen...

454 Views

0 replies

0 likes

  • 454 Views
  • 0 replies
  • 0 likes