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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196218 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196218 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538035 Views

78 replies

3 likes

  • 538035 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444184 Views

565 replies

37 likes

Account
Free
  • 444184 Views
  • 565 replies
  • 37 likes

Superuser Contribution Cannot add songs to playlist via search

PlanFreeCountryNLDeviceSamsung Galaxy s10Operating SystemAndroid 10 My Question or IssueHi, Today I've decided to try out Spotify but my immediate impression wasn't great. I tried to create a playlist but when attempting to add a song (after clicking...

Visitor

Plan Free Country NL Device Samsung Galaxy s10 Operating System Android 10   My Question or Issue Hi,  Today I've decided to try out Spotify but my immediate impression wasn't gr...

Ivan

Spotify Legend

744 Views

1 replies

0 likes

Android
Search
  • 744 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify keeps crashing when downloading audiobooks

PlanPremiumCountryGermany DeviceViewOperating SystemAndroid 7.1.2 My Question or IssueI have been listening to audiobooks on Spotify for quite some time and never had a problem until recently. Spotify keeps crashing when I try to download the audiobo...

Visitor

Plan Premium Country Germany   Device View Operating System Android 7.1.2   My Question or Issue I have been listening to audiobooks on Spotify for quite some time and never had ...

Ivan

Spotify Legend

992 Views

1 replies

0 likes

  • 992 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stops or changes songs continuesly without touching buttons or goes to google assistance while headp

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does my phone starts and forwards to another song while headphones are in or it will conn...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doe...

Mario

Spotify Legend

585 Views

1 replies

0 likes

Not sure
  • 585 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops after 10 min

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stops after 10 min. Three different phones. Three different Androids. Three different...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...

Mario

Spotify Legend

782 Views

1 replies

1 likes

  • 782 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloading

PremiumCountry UK Moto G8+Operating Android Hi, can I download from Spotify to either my Android phone, or my Windows 10 Laptop, and, if so, how?Thanks,

Visitor

Premium Country  UK   Moto G8+ Operating Android   Hi, can I download from Spotify to either my Android phone, or my Windows 10 Lap top, and, if so, how? Thanks,   &nbsp...

Elena

Moderator

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android Auto]: Spotify turns on offline mode

Plan: PremiumCountry: Poland Device: OnePlus 6Operating System: Android 10 [Android Auto]: Spotify turns on offline mode Hey, When I connect my phone via USB to my car computer that uses Android Auto, Spotify uses offline mode instead of online [the ...

Visitor

Plan: Premium Country: Poland   Device: OnePlus 6 Operating System: Android 10   [Android Auto]: Spotify turns on offline mode   Hey,   When I connect my phone...

Elena

Moderator

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

image on Spotify load slowly

There's a problem in TaiwanWhen loading image from i.scdn.coISP "CHT"Switch to WiFi or 4Galways load slowly

Casual Listener

There's a problem in Taiwan When loading image from i.scdn.co ISP "CHT" Switch to WiFi or 4G always load slowly  

Billy-J

Spotify Star

927 Views

3 replies

0 likes

Images
loading issues
  • 927 Views
  • 3 replies
  • 0 likes

Hey Google will not play custom playlist as Premium member

Plan PremiumCountryUKDeviceOnePlus 6Operating SystemOxygen OS My Question or IssueI am using OnePlus 6 and trying to use Google Assistant to play my own custom playlists. I've looked at forums and help sites and tried every way possible to get Google...

Visitor

Plan  Premium Country UK Device OnePlus 6 Operating System Oxygen OS   My Question or Issue I am using OnePlus 6 and trying to use Google Assistant to play my own custom playlists...

1stggman

Casual Listener

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs stop playing after 10 seconds unless I heart them

PlanPremiumCountryUSDeviceSamsung Galaxy s20 UltraOperating SystemAndroid 10 My Question or IssueSo this has been happening since my old phone and was hoping that it would be resolved with a new phone but it hasn't. If I play songs that aren't in one...

Regular

Plan Premium Country US Device Samsung Galaxy s20 Ultra Operating System Android 10   My Question or Issue So this has been happening since my old phone and was hoping that it would be...

Buttlice

Regular

2203 Views

3 replies

0 likes

  • 2203 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't add personal playlist to artist profile

I'm on premium 3-month trial. I'm in the USA. I use a Samsung Galaxy (Android) with both the Spotify and the Artist apps, and a Windows10 with the desktop app. I have a personal account, where I created a playlist.I want to add this playlist to my ar...

Casual Listener

I'm on premium 3-month trial. I'm in the USA. I use a Samsung Galaxy (Android) with both the Spotify and the Artist apps, and a Windows10 with the desktop app.   I have a personal account, whe...

lhbet1stj-_x

Casual Listener

2121 Views

2 replies

0 likes

  • 2121 Views
  • 2 replies
  • 0 likes

Home screen albums

Hi, I have a Samsung Galaxy s9 and I uninstalled and reinstalled the spotify app. After, I realized that it deleted the hundreds of albums I had saved (using the add to home screen button) on my phones home screen. Is there anyway to recover this or ...

Newbie

Hi, I have a Samsung Galaxy s9 and I uninstalled and reinstalled the spotify app. After, I realized that it deleted the hundreds of albums I had saved (using the add to home screen button) on my phon...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Sound issue on Spotify since latest Android update

PlanFree/PremiumCountryBelgiumDeviceSamsung Galaxy S6+Operating SystemAndroid 10 (update to One UI 2 - May 2020) My Question or IssueI notice sound issue when using Spotify since Android 10 latest update two weeks ago.On some tracks, not always the s...

Music Fan

Plan Free/Premium Country Belgium Device Samsung Galaxy S6+ Operating System Android 10 (update to One UI 2 - May 2020)   My Question or Issue I notice sound issue when using Spotify s...

470 Views

0 replies

0 likes

  • 470 Views
  • 0 replies
  • 0 likes

Android system app for music instead of Spotify.

PlanPremiumCountryCzech RepublicDeviceXiaomi Redmi Note 8 ProOperating SystemAndroidMy Question or IssueHi,I am using Spotify for long time already. Including in my car via Bluetooth. Few weeks ago I noticed an issue that Spotify didn't start automat...

Visitor

Plan Premium Country Czech Republic Device Xiaomi Redmi Note 8 Pro Operating System Android My Question or Issue Hi, I am using Spotify for long time already. Including in my car via Blueto...

700 Views

0 replies

0 likes

Android
bluetooth
Car
connection
Spotify
  • 700 Views
  • 0 replies
  • 0 likes

Lockscreen album picture

Hi,I would like to disable the album art on the lockscreen.I hate that ! I'm on Android with the option of not showing any notif on the lockscreen but I still have the album picture (I listen music day long I would like to enjoy my own lockscreen wal...

Casual Listener

Hi, I would like to disable the album art on the lockscreen. I hate that ! I'm on Android with the option of not showing any notif on the lockscreen but I still have the album picture (I listen mus...

Omenstoner

Casual Listener

1905 Views

2 replies

1 likes

Android
screen
  • 1905 Views
  • 2 replies
  • 1 likes

Android Auto - Stations overrides Spotify

PlanPremiumCountryUnited StatesDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have both Spotify and Stations installed. When I use Android Auto and select a song through Spotify, the song will stop playing and forces me to play any ...

Newbie

Plan Premium Country United States Device Pixel 3 XL Operating System Android 10   My Question or Issue I have both Spotify and Stations installed. When I use Android Auto and select a...

jmarcil1

Music Fan

824 Views

1 replies

3 likes

  • 824 Views
  • 1 replies
  • 3 likes

Stop pushing your political views on subs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Sony eOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI strongly object to having your political views advertised on an supposed entertainmen...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Sony e Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...

512 Views

0 replies

3 likes

  • 512 Views
  • 0 replies
  • 3 likes

Songs stopp playing after 10 sec.

PlanPremiumCountry DeviceOneplus 6Operating SystemAndroid 10 My Question or IssueHi,i have often the same problem that my spotify stopp playing after 10 secents and dont wanne countinu. When i skip a song it starts but only 10 secents and then it sto...

Casual Listener

Plan Premium Country   Device Oneplus 6 Operating System Android 10   My Question or Issue Hi, i have often the same problem that my spotify stopp playing after 10 secents and do...

Bittencourt

Spotify Star

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download songs on premium

PlanPremiumCountry DeviceHuawei P9 Lite 2017Operating SystemAndroid My Question or IssueHi, I have this problem. Sometimes I open spotify and find out that I can't play anything offline because it has been deleted. When I try to download the songs ag...

Visitor

Plan Premium Country   Device Huawei P9 Lite 2017 Operating System Android   My Question or Issue Hi, I have this problem. Sometimes I open spotify and find out that I can't play ...

Elena

Moderator

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Spotify Connect stop playing after one song

PlanPremium for familyCountryNorwayDeviceGalaxy S7 and Samsung laptopOperating SystemAndroid 8.0.0 and Windows 10, last update My Question or IssueI have been using Spotify Connect through a Yamaha WXAD 10 Wireless Streaming Adapter (https://www.amaz...

Music Fan

Plan Premium for family Country Norway Device Galaxy S7 and Samsung laptop Operating System Android 8.0.0 and Windows 10, last update   My Question or Issue I have been using Spotify C...

QuentinCdn

Casual Listener

2088 Views

4 replies

0 likes

Connect
  • 2088 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hidden Songs

I am unable to unhide a song. I've accidentally hidden it, and now I can't play it anymore. I've tried to unhide it using both an iPhone X and a Galaxy Note 10, the button simply won't work. I've deleted the app, tried again, to no avail. What do I h...

Newbie

I am unable to unhide a song. I've accidentally hidden it, and now I can't play it anymore. I've tried to unhide it using both an iPhone X and a Galaxy Note 10, the button simply won't work. I've del...

Katerina

Spotify Legend

1191 Views

1 replies

0 likes

  • 1191 Views
  • 1 replies
  • 0 likes