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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840055 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840055 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13654 Views
  • 1 replies
  • 0 likes
  • 13654 Views
  • 1 replies
  • 0 likes

Listen to different Playlists on different Devices _consecutively_

PlanPremiumCountryGermanyDeviceMultipleOperating SystemVarious My Question or IssueHello, is there any possibility to _not_ sync playlists accross devices?I would love to save the current playback state per device. So that i can listen to music on my...

  • Newbie
  • Plan Premium Country Germany Device Multiple Operating System Various   My Question or Issue Hello,   is there any possibility to _not_ sync playlists accross devices? I would ...
  • 127 Views
  • 0 replies
  • 1 likes
  • 127 Views
  • 0 replies
  • 1 likes

Shuffle – Playback order changes when switching listening device

PlanPremium CountryUnited States DeviceiPhone XS, Dell OptiPlex 390, MacBook Pro Operating SystemiOS 12.3, Windows 7, macOS Mojave My Question or IssueI have long noticed that if I am shuffling my current playlist, the playback order will change imme...

  • Casual Listener
  • Plan Premium   Country United States   Device iPhone XS, Dell O ptiPlex 390, MacBook Pro   Operating System iOS 12.3, Windows 7, macOS Mojave   My Question or Issue ...
  • 320 Views
  • 0 replies
  • 5 likes
  • bug
    improvement request
    Playback issue
    Playback issues
    Shuffle Function
    Shuffle Mode
    Shuffle Playlist
  • 320 Views
  • 0 replies
  • 5 likes

Superuser Contribution Can't share music to my Instagram stories.

I tried reinstalling both the apps and many solutions I found here but nothing workedPlanPremiumCountryIndiaDeviceHuwaei COR-AL100Operating SystemAndroid Version 9 Please find a solution and leave a link as its being a huge fuss.

  • Newbie
  • I tried reinstalling both the apps and many solutions I found here but nothing worked Plan Premium Country India Device Huwaei COR-AL100 Operating System Android Version 9   Please fin...
  • Jemi
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Constant Waze banner

PlanPremiumCountryUS DeviceOne plus 5TOperating SystemOxygen OS 9.0.5 My Question or IssueWaze banner won't go away when connecting with Bluetooth on the car. I don't have Waze and it continues to tell me I'm connected even when I toggle it off as pe...

  • Newbie
  •   Plan Premium Country US   Device One plus 5T Operating System Oxygen OS 9.0.5   My Question or Issue Waze banner won't go away when connecting with Bluetooth on the car. ...
  • Jemi
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weird veiw in now playing

What is this weird view?, how is it activated?PlanFree/PremiumCountryUSADeviceSamsung Galaxy s7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • What is this weird view?, how is it activated? Plan Free/Premium Country USA Device Samsung Galaxy s7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Jemi
  • Spotify Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

UI is different for other members of Family Plan

I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to them, although I am on a premium subscription

  • Casual Listener
  • I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to ...
  • 70 Views
  • 0 replies
  • 0 likes
  • 70 Views
  • 0 replies
  • 0 likes

Superuser Contribution I cannot listen to podcasts. I see them but cannot open them. Iam using a s3. Ca anyone help please

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jemi
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • galaxy s3
    Germany
    Podcasts error
    Premium
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on liked playlist not showing up on different phone

HI am trying to play my likes songs on another phone (both are androids) (I don't have premium), but none of my likes songs are coming up on my second phone

  • Newbie
  • HI am trying to play my likes songs on another phone (both are androids) (I don't have premium), but none of my likes songs are coming up on my second phone  
  • Jemi
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musicplayer Notification / ZTE Axon 10 Pro

PlanPremiumCountryGermanyDeviceZTE Axon 10 ProOperating SystemAndroid 9 Pie My Question or Issue Music and podcast work but thecontrol notification looks after a few minutes like the screenshot

  • Newbie
  • Plan Premium Country Germany Device ZTE Axon 10 Pro Operating System Android 9 Pie   My Question or Issue   Music and podcast work but the control notification looks after a few...
  • Jemi
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Stop from displaying on phone

When I'm listening on my computer and DON'T start Spotify on my phone how do I prevent Spotify from starting and displaying what I'm listening to on my phone? Pixel 2XL running Q beta 3 but this happened on stable builds too.

  • Music Fan
  • When I'm listening on my computer and DON'T start Spotify on my phone how do I prevent Spotify from starting and displaying what I'm listening to on my phone?   Pixel 2XL running Q beta 3 but ...
  • jsannn
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Rid Of The Download Switch/Button

PlanPremium For FamilyCountryUSDeviceSamsungOperating SystemAndroid My Question or IssueHi. I have been a premium user since 2016 and this has been my problem since then. I sent an email to Spotify about this and I was informed to post it here for us...

20190520_195254.jpg
  • Composer
  • Plan Premium For Family Country US Device Samsung Operating System Android   My Question or Issue Hi. I have been a premium user since 2016 and this has been my problem since then. &n...
  • J-Bayudang
  • Composer
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liking a song from Daily Mixes, Radios Stations, etc causes duplicate songs in library

Plan: Premium, JapanDevice: Samsung Galaxy S10 PlusOperating System: Android Pie After a recent update, I noticed that if I liked a song it gets automatically added to my Library even if it has already been added. This causes duplicates, i.e.- if I "...

  • Regular
  • Plan: Premium, Japan Device: Samsung Galaxy S10 Plus Operating System: Android Pie   After a recent update, I noticed that if I liked a song it gets automatically added to my ...
  • Peter
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

[Android] Song doesn't start or get stuck after a few seconds

PlanPremiumCountryItalyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueFrom a couple of weeks I'm experiencing a very annoying issue with the android app. Randomly some song won't start playing, or get stuck after a few second...

  • Casual Listener
  • Plan Premium Country Italy Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue From a couple of weeks I'm experiencing a very annoying issue with the android ...
  • Cholo981
  • Casual Listener
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't turn off "Shuffle play" on my mobile phone

I live in Norway. I have installed Spotify on my PC and my tablet. I use Spotify for free, and have not upgraded to Premium. On both devices, it works just fine. I have established a playlist. I can play the playlist by selecting where in the playlis...

  • Casual Listener
  • I live in Norway. I have installed Spotify on my PC and my tablet. I use Spotify for free, and have not upgraded to Premium. On both devices, it works just fine. I have established a playlist. I can ...
  • tjliebro
  • Music Fan
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Spotify Connections" en barra de notificaciones.

Buen día, tengo un problema: En la barra de notificaciones me sale una notificación (valga la redundancia) que dice 'Spotify Connections' y no se por qué o para qué es. Es realmente molestó porque para usar los controles de la app debo deslizar esa n...

  • Newbie
  • Buen día, tengo un problema:   En la barra de notificaciones me sale una notificación (valga la redundancia) que dice 'Spotify Connections' y no se por qué o para qué es. Es realmente molestó ...
  • Peter
  • Spotify Legend
  • 15510 Views
  • 2 replies
  • 6 likes
  • 15510 Views
  • 2 replies
  • 6 likes

Superuser Contribution EQ Wheel not there

Hi, The EQ Wheel isn't there when I try to adjust the sound settings. Tried rebooting the app, emptying caches, force stopping it, uninstalling and reinstalling but with no avail. Both the phone and app are up to date on software. Anyone have any ide...

  • Casual Listener
  • Hi,   The EQ Wheel isn't there when I try to adjust the sound settings. Tried rebooting the app, emptying caches, force stopping it, uninstalling and reinstalling but with no avail.   B...
  • Blueheight
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Superuser Contribution Auto-stop Feature

Plan - PremiumCountry - USADevice - Samsung Galaxy S9+Operating System - Android 9 (Pie) My Question or Issue:The audio stop feature that is used in podcasts will reset itself whenever the phone screen is turned off.

  • Visitor
  • Plan - Premium Country - USA Device - Samsung Galaxy S9+ Operating System - Android 9 (Pie)   My Question or Issue: The audio stop feature that is used in podcasts will rese...
  • user-removed
  • Not applicable
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify going nuts

Lately, many Spotify functions have become defunct for me. All my local downloads have been deleted and I can't download playlists or albums anymore. My listening history is never saved when I reopen the app (I can't start playing the same song from ...

  • Regular
  • Lately, many Spotify functions have become defunct for me. All my local downloads have been deleted and I can't download playlists or albums anymore. My listening history is never saved when I reopen...
  • Jemi
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Local files refuse to download.

PlanPremiumCountry DeviceLG 5Operating SystemAndroid My Question or IssueMy Android Spotify refuses to download my local files. It sits there and says "Waiting for download". If I turn off and then turn on the Downloads switch, it starts to download,...

  • Casual Listener
  • Plan Premium Country   Device LG 5 Operating System Android   My Question or Issue My Android Spotify refuses to download my local files. It sits there and says "Waiting for downl...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Superuser Contribution My downloads, un-downloaded

PlanPremiumCountryIreland DeviceSamsung Galaxy S10+Operating Android Pie 9.0 My Question or IssueWhen I try to re-download them it says: "You have Discovered a Premium Feature" I have had Premium for about 5 years, never broke the subscription, and o...

  • Casual Listener
  • Plan Premium Country Ireland   Device Samsung Galaxy S10+ Operating Android Pie 9.0   My Question or Issue When I try to re-download them it says: "You have Discovered a Premium...
  • Sean13493
  • Casual Listener
  • 221 Views
  • 2 replies
  • 1 likes
  • 221 Views
  • 2 replies
  • 1 likes

Env: prod