Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
376692 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountryIndiaDeviceOne plus 6Operating SystemAndroid Pie IssueHi Good DayWhen selecting a playlist I can see that the playlist has a pause button (The green text view that says pause/play at the start of the playlist). On playing a random song...
Plan Free Country India Device One plus 6 Operating System Android Pie Issue Hi Good Day When selecting a playlist I can see that the playlist has a pause button (The ...
279 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating System Android Oreo My Question or IssueI have some downloaded longer tracks that I'm trying to listen to on airplane mode. Every time playback stops after 10 mins. I make sure I have the app on...
Plan Premium Country USA Device Samsung Galaxy S10e Operating System Android Oreo My Question or Issue I have some downloaded longer tracks that I'm trying to list...
337 Views
0 replies
1 likes
I am from Australia running Android 10.0 on a Samsung Galaxy S9+. The music randomly stops - with the phone locked or unlocked - but the symbol doesn't change from a pause to a play sign. I tap the "pause" symbol and the music will begin playing agai...
I am from Australia running Android 10.0 on a Samsung Galaxy S9+. The music randomly stops - with the phone locked or unlocked - but the symbol doesn't change from a pause to a play sign. I tap the "...
Visitor
609 Views
1 replies
1 likes
I don't know if it's a issue or it designed to work in this way.Where i live, it's common stay hooked up in a poor connection. I use the premium version and i have downloaded my favorite songs.And with the poor connection the problems start.If you ha...
I don't know if it's a issue or it designed to work in this way. Where i live, it's common stay hooked up in a poor connection. I use the premium version and i have downloaded my favorite songs. An...
629 Views
0 replies
1 likes
Plan PremiumCountryNew Zealand DeviceHuawei Mate 20 Pro - JVC kwv230bt Operating SystemAndroid My Question or IssueHave suddenly been unable to control the phone on the car Stereo.. Used to be able to skip tracks, pause etc but cannot do anything sud...
Plan Premium Country New Zealand Device Huawei Mate 20 Pro - JVC kwv230bt Operating System Android My Question or Issue Have suddenly been unable to control t...
Visitor
4690 Views
12 replies
3 likes
PlanFree/PremiumCountryDeutschland DeviceS10eOperating SystemAndroid 10 My Question or IssueWarum sind die Shortcuts zum Hinzufügen von Titeln in die Warteschlange nur bei Apple Geräten verfügbar? Würde mir das auch bei Android wünschen! Auch die Fun...
Plan Free/Premium Country Deutschland Device S10e Operating System Android 10 My Question or Issue Warum sind die Shortcuts zum Hinzufügen von Titeln in die Warteschlange nur b...
Moderator
564 Views
1 replies
0 likes
PlanFree/PremiumCountryUsaDeviceSamsung Galaxy Note 4Operating SystemAndroid Oreo My Question or IssueThe music stops when I lock my phone
Plan Free/Premium Country Usa Device Samsung Galaxy Note 4 Operating System Android Oreo My Question or Issue The music stops when I lock my phone
Moderator
454 Views
1 replies
0 likes
PlanPremium v 8.5.58.954CountryNetherlandsDeviceNokia 8.1Operating SystemAndroid 10 Chromecast Audio version: 1.42.172094 My Question or IssueThe connection between spotify and chromecast audio breaks approximately every 5 minutes. I do not have othe...
Plan Premium v 8.5.58.954 Country Netherlands Device Nokia 8.1 Operating System Android 10 Chromecast Audio version: 1.42.172094 My Question or Issue The connec...
Casual Listener
761 Views
2 replies
0 likes
PlanPremiumCountryHong KongDevice(Samsung Galaxy S9, PC )Operating System(Android 10, Windows 10) My Question or IssueFirstly, sorry for my bad English. My friend has a problem with playing local files but we both did the same step. However I success...
Plan Premium Country Hong Kong Device (Samsung Galaxy S9, PC ) Operating System (Android 10, Windows 10) My Question or Issue Firstly, sorry for my bad English. My friend has a probl...
Spotify Legend
611 Views
1 replies
0 likes
PlanFree/PremiumCountryUSA DeviceSamsung a10e Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo option to play or see music clips for certain songs
Plan Free/Premium Country USA Device Samsung a10e Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue No option to play or see musi...
460 Views
0 replies
0 likes
PlanFreeCountryIndia DeviceHonor 8 liteOperating SystemAndroid oreo My Question or IssueMy friends phone Spotify storage shows 90mb and he is using Spotify more than me ,and my storage for Spotify is 820mb how is this ? ,i am free user i never did do...
Plan Free Country India Device Honor 8 lite Operating System Android oreo My Question or Issue My friends phone Spotify storage shows 90mb and he is using Spotify more than ...
Music Fan
465 Views
1 replies
0 likes
PremiumCountryUKDeviceSamsung Galaxy Tab 4Operating SystemAndroid.My Question or IssueToday I followed the advice on how to add local files to my Spotify playlist on both my computer and my tab. It all works fine on the computer, however as soon as I...
Premium Country UK Device Samsung Galaxy Tab 4 Operating System Android. My Question or Issue Today I followed the advice on how to add local files to my Spotify playlist on both my c...
Casual Listener
633 Views
2 replies
0 likes
My device is not compatible with the last version of Spotify. Why?. What can I do? I´m premium but with this problem, I guess gonna have to un subscribe to this.
My device is not compatible with the last version of Spotify. Why?. What can I do? I´m premium but with this problem, I guess gonna have to un subscribe to this.
Moderator
1645 Views
1 replies
0 likes
Hello,I'm having an issue with my android app on Samsung S20+Everyday, at the same time, spotify starts to play the same playlist.... even if the phone is blocked and I'm not using it.Other devices where spotify is configured (pc and google mini) are...
Hello, I'm having an issue with my android app on Samsung S20+ Everyday, at the same time, spotify starts to play the same playlist.... even if the phone is blocked and I'm not using it. Oth...
Moderator
4169 Views
1 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueWhen I try to import files, it says it might take a few minutes, but I've left it for actual hours and it just never finishes loading. I've tried among o...
Plan Premium Country Brazil Device Samsung Galaxy Note 8 Operating System Android 9 My Question or Issue When I try to import files, it says it might take a few minutes, but I've lef...
Spotify Legend
814 Views
1 replies
0 likes
PlanFreeCountryUsaDeviceNote8 So over the last week I have been having issues adding songs to playlists, if I try to add a song, no notification is given and a lot of times it doesn't show up in the playlist, also, when I try to open an album to add ...
Plan Free Country Usa Device Note8 So over the last week I have been having issues adding songs to playlists, if I try to add a song, no notification is given and a lot of times it does...
Spotify Legend
439 Views
1 replies
0 likes
I usually have my spotify off line to not interfere with other devices on the same wifi (Spotify premium account). Once in a while spotify logs out on a daily basis. When I try to login in, it says I need to go online for that. But obviously I can no...
I usually have my spotify off line to not interfere with other devices on the same wifi (Spotify premium account). Once in a while spotify logs out on a daily basis. When I try to login in, it ...
Casual Listener
697 Views
2 replies
1 likes
PlanFreeCountryMalaysiaDevicePocophone F1Operating SystemAndroid 10 My Question or IssueI can't add any songs to any of my playlist. I've tried restarting and reinstalling the app, but both methods doesn't work.
Plan Free Country Malaysia Device Pocophone F1 Operating System Android 10 My Question or Issue I can't add any songs to any of my playlist. I've tried restarting and reinstalling th...
Spotify Star
1424 Views
5 replies
0 likes
PlanPremiumCountryCataloniaDeviceXiaomi mi8Operating SystemAndroid 10My Question or IssueFamília link song info not working, I attach photos, but t'he idea is that when you click on the users pictures it no longer display why the song is un the playl...
Plan Premium Country Catalonia Device Xiaomi mi8 Operating System Android 10 My Question or Issue Família link song info not working, I attach photos, but t'he idea is that when you click on...
Visitor
633 Views
1 replies
0 likes
Hi there folks.When I'm using my bluetooth headphones Spotify turns of my bluetooth after every single track it has played. It's not just kicking out my phones it acctually turns the bluetooth off, so I need to reactivate it manually, then make a new...
Hi there folks. When I'm using my bluetooth headphones Spotify turns of my bluetooth after every single track it has played. It's not just kicking out my phones it acctually turns the bluetooth of...
Newbie
4817 Views
25 replies
2 likes
