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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35986 Views
  • 64 replies
  • 25 likes
  • 35986 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Clock app keeps disconnecting

PlanPremiumCountry DeviceAsus Zenfone Max Pro M2Operating SystemAndroid 9 My Question or IssueWhen trying to use the Clock app to set Spotify as an alarm, the playlists list keeps "refreshing", making it impossible to search for songs or playlists to...

  • Casual Listener
  • Plan Premium Country   Device Asus Zenfone Max Pro M2 Operating System Android 9   My Question or Issue When trying to use the Clock app to set Spotify as an alarm, the playlists ...
  • gijsterbeek
  • Regular
  • 1820 Views
  • 3 replies
  • 4 likes
  • 1820 Views
  • 3 replies
  • 4 likes

Problems with Android bluetooth streaming to BMW - resolved

Hi all,First post here - short and simple - my Android phone (Sony Xperia) recently upgraded to Android 9.0 and (coincidentally?) the Bluetooth audio streaming to my BMW stopped working correctly - in fact the phone would need to be restarted each ti...

  • Visitor
  • Hi all, First post here - short and simple - my Android phone (Sony Xperia) recently upgraded to Android 9.0 and (coincidentally?) the Bluetooth audio streaming to my BMW stopped working correctly -...
  • 674 Views
  • 0 replies
  • 1 likes
  • 674 Views
  • 0 replies
  • 1 likes

Google chrome vs on this phone.

Why does it keep switching to playing with google chrome? othe below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)...

  • Casual Listener
  • Why does it keep switching to playing with google chrome?   o the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premiu...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Spotify stops playing when detects new device

PlanPremiumCountryPoland DeviceSamsung Galaxy Note 8 + Bonroad PX5 car audioOperating Systemboth Android 9 My Question or IssueI have Android car system installed in my car with Spotify installed. After 1-20 minutes of listening on car system the mus...

  • Casual Listener
  • Plan Premium Country Poland   Device Samsung Galaxy Note 8 + Bonroad PX5 car audio Operating System both Android 9   My Question or Issue I have Android car system installed in m...
  • hudyvolt
  • Casual Listener
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Samsung S10e, Huawei P10 plus - app crashes on start

No updates on Samsung S10e and Huawei P10 plus but suddenly app crashes on start for both tonight. Was using it on S10e earlier today with no issues.PlanPremium

  • Casual Listener
  • No updates on Samsung S10e and Huawei P10 plus but suddenly app crashes on start for both tonight. Was using it on S10e earlier today with no issues. Plan Premium
  • proffs
  • Casual Listener
  • 529 Views
  • 2 replies
  • 0 likes
  • Android
    Crash
  • 529 Views
  • 2 replies
  • 0 likes

Queue wiped and can't add songs to queue from mobile app

PlanPremiumDevicePC/Xiaomi Mi5Operating SystemWindows7/Android 8My Question or IssueI use Spotify on my phone and multiple PC's. I decided to give premium yet another chance, because on free my play queue got wiped every time I switched devices and I...

  • Casual Listener
  • Plan Premium Device PC/Xiaomi Mi5 Operating System Windows7/Android 8 My Question or Issue I use Spotify on my phone and multiple PC's. I decided to give premium yet another chance, because on...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Bluetooth Audio Paused

PlanPremiumCountryCanDeviceMoto G7 Power And W205 c400 Benz command systemOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So when I'm playing Bluetooth music from my phone via Bluetooth through my car stereo I will hit Pl...

  • Visitor
  • Plan Premium Country Can Device Moto G7 Power And W205 c400 Benz command system Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So when I'm p...
  • 1914 Views
  • 0 replies
  • 0 likes
  • 1914 Views
  • 0 replies
  • 0 likes

Issue with offline mode and downloads

PlanPremium(free trail)CountryIndiaDeviceSamsung galaxy m30Operating SystemAndroid 9 My Question or IssueMy offline mode or the downloads stay for only one day. I should clear my offline devices and reinstall app if i have used offline mode because t...

  • Newbie
  •   Plan Premium(free trail) Country India Device Samsung galaxy m30 Operating System Android 9   My Question or Issue My offline mode or the downloads stay for only one day. I sho...
  • Arumaybiswas
  • Visitor
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

sneaky dash - Mendler keeps playing instead of my playlist

I have a premium family plan and when playing on my Samsung 10e a tune I have never hear of and never play keeps coming up and knocks out my playlist and then keeps playing. If I go back to my playlist, a couple of my songs play and then this track c...

  • Visitor
  • I have a premium family plan and when playing on my Samsung 10e a tune I have never hear of and never play keeps coming up and knocks out my playlist and then keeps playing.  If I go back to my ...
  • 308 Views
  • 0 replies
  • 0 likes
  • Virus
  • 308 Views
  • 0 replies
  • 0 likes

No follow friends button/find friends

PlanFreeCountryUSADeviceHuawei SE MateOperating SystemAndroid App (8.5.44.941) My Question or IssueSeveral of my friends have followed me on Spotify, but I can't see them or see any other followers I have. I can access their profiles, but there is no...

  • Visitor
  • Plan Free Country USA Device Huawei SE Mate Operating System Android App (8.5.44.941)   My Question or Issue Several of my friends have followed me on Spotify, but I can't see them or ...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

Minhas músicas não carregam no android. / My songs don't load on android.

PlanPremiumCountryBrasilDevice(Motorola Z2 play)Operating System(Android 7.1.1) My Question or IssueNão consigo ouvir nenhuma música, a principio a versão mais atualizada do Spotify não faz login, o aplicativo carrega, carrega e não faz login. Baixei...

  • Visitor
  • Plan Premium Country Brasil Device (Motorola Z2 play) Operating System (Android 7.1.1)   My Question or Issue Não consigo ouvir nenhuma música, a principio a versão mais atualizada do ...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Spotify keeps going offline/logging off

Hi there. My Spotify keeps logging off almost every day and I have to relog every time, then I have to re download all songs I already did download the day before.This has been a huge problem for me since the last 4-5 updates, but, before that, I've ...

  • Casual Listener
  • Hi there.    My Spotify keeps logging off almost every day and I have to relog every time, then I have to re download all songs I already did download the day before. This has been a hug...
  • 237 Views
  • 0 replies
  • 1 likes
  • 237 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify links in Facebook Messenger open in browser player, not Spotify App

If a friend uses Share/Facebook Messenger in Spotify to send a link to me, when I the click it, lets me choose between playing thesong in the browser player or to download and install the Spotify app (which I already have). How can I make shared Spot...

  • Regular
  • If a friend uses Share/Facebook Messenger in Spotify to send a link to me, when I the click it, lets me choose between playing  thesong in the browser player or to download and install the Spoti...
  • Ivan
  • Spotify Legend
  • 6867 Views
  • 4 replies
  • 4 likes
  • 6867 Views
  • 4 replies
  • 4 likes

How to stop or pause SpotifyAppRemote media player?

PlanFree/PremiumIndia Device(All Android Device)Operating System(Android) My Question or IssueHi, I have implemented SpotifyAppRemote Api with my application. I have to playing playlist with spotifyAppRemote Api, I need to stop remote media player fr...

  • Visitor
  • Plan Free/Premium India   Device (All Android Device) Operating System (Android)   My Question or Issue Hi, I have implemented SpotifyAppRemote Api with my application. I have to ...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify stops playing randomly

I have a Samsung Note 9 with the latest update of Spotify and I'm using some Powerbeats 3 connected wirelessly through my phone. The issue is that as I'm listening to my music, spotify will just stop playing through my headphones, however when I chec...

  • Newbie
  • I have a Samsung Note 9 with the latest update of Spotify and I'm using some Powerbeats 3 connected wirelessly through my phone.   The issue is that as I'm listening to my music, spotify will ...
  • Ivan
  • Spotify Legend
  • 4317 Views
  • 6 replies
  • 0 likes
  • 4317 Views
  • 6 replies
  • 0 likes

How to launch an Android Intent to search for and play a song on the Spotify app

I'm developing an application and would like to launch the Spotify app and have it search for and play a song. The following command line works with Google Play Music but not with Spotify: adb shell am start -a "android.media.action.MEDIA_PLAY_FROM_S...

  • Newbie
  • I'm developing an application and would like to launch the Spotify app and have it search for and play a song.  The following command line works with Google Play Music but not with Spotify: &nb...
  • 1828 Views
  • 0 replies
  • 0 likes
  • 1828 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to Chromecast audio anymore

PlanPremiumCountryAustria DeviceHuawei P10 Lite (my account)Huawei Mate 20 Lite (account of my wife) Operating SystemAndroid 8, Spotify: 8.5.11.762Android 9, Spotify: 8.5.11.762 My Question or IssueChromecast Audio worked yesterday, but today it just...

  • Casual Listener
  • Plan Premium Country Austria   Device Huawei P10 Lite (my account) Huawei Mate 20 Lite (account of my wife)   Operating System Android 8, Spotify: 8.5.11.762 Android 9, Spotify: ...
  • ttmitcham
  • Newbie
  • 40225 Views
  • 39 replies
  • 26 likes
  • 40225 Views
  • 39 replies
  • 26 likes

Sleep timer unavailable when offline

PlanPremiumCountryGermanyDeviceSamsung S8+Operating SystemAndroid My Question or IssueWhen Spotify cannot reach servers the song menu is unavailable when in song view, meaning you cannot set a sleep timer. I am having trouble recreating it unfortunat...

  • Newbie
  •   Plan Premium Country Germany Device Samsung S8+ Operating System Android   My Question or Issue When Spotify cannot reach servers the song menu is unavailable when in song view...
  • 803 Views
  • 0 replies
  • 1 likes
  • 803 Views
  • 0 replies
  • 1 likes

Consistently plays the same wrong track.

PlanPremiumCountryUKDevice(Samsung S7 Edge and OnePlus 7 Pro)Operating System(Android 9 and 10) My Question or IssueWhen the bug manifests, whatever I try to play, the phone plays the same wrong track - "Do it again - Remastered 2001 by The Beach Boy...

  • Newbie
  • Plan Premium Country UK Device (Samsung S7 Edge and OnePlus 7 Pro) Operating System (Android 9 and 10)   My Question or Issue When the bug manifests, whatever I try to play, the phone ...
  • 308 Views
  • 0 replies
  • 0 likes
  • wrong track
  • 308 Views
  • 0 replies
  • 0 likes

Solved!! Random songs play over my selections

When trying to play my podcasts or songs it will play them for a few seconds then start trying to play songs that i didn't select or have in any of my lists. It is persistent in always trying to play these songs so I can't listen to what I want.I did...

  • Visitor
  • When trying to play my podcasts or songs it will play them for a few seconds then start trying to play songs that i didn't select or have in any of my lists. It is persistent in always trying to play...
  • Emilia_8
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes