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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1157 Views

0 replies

5 likes

  • 1157 Views
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  • 5 likes

Problems with my premium account

PlanPremiumCountrySpainDeviceLG G6Operating SystemAndroid My Question or IssueHello I have Spotify Premium for several years and I think I'm experiencing some issues with my subscription on my mobile phone (and other devices). I think that they can b...

Newbie

  Plan Premium Country Spain Device LG G6 Operating System Android   My Question or Issue Hello   I have Spotify Premium for several years and I think I'm experiencing som...

309 Views

0 replies

0 likes

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Superuser Contribution Hidden Songs are played anyway

PlanPremiumCountryGermanyDeviceSony Xperia X Compact F5321Operating SystemAndroid 8.0.0 My Question or IssueAll hidden Songs in the Mixtapes are played anyway

Casual Listener

Plan Premium Country Germany Device Sony Xperia X Compact F5321 Operating System Android 8.0.0   My Question or Issue All hidden Songs in the Mixtapes are played anyway

sz9

Newbie

899 Views

4 replies

0 likes

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Superuser Contribution A little bug at playlist

PlanPremiumCountryBrazilDeviceRedmi Note 8 ProOperating SystemAndroid 9, MIUI 11 more details in the attached print. My Question or IssueFirstly, thank you for the great service and app of Spotify! The playlist when completed and played the last musi...

Casual Listener

Plan Premium Country Brazil Device Redmi Note 8 Pro Operating System Android 9, MIUI 11 more details in the attached print.    My Question or Issue Firstly, thank you for the grea...

darksaur

Casual Listener

827 Views

4 replies

0 likes

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Superuser Contribution Playlists in the Android App are not arranged as in Desktop App, Web, or iOS App

Very simple bug: I arrange folders and playlists in the Desktop App, and the order will be replicated in the Web Browser and iOS App, but not on the Android App. Neither folders, nor playlists within the folders. Since rearranging is not allowed on m...

Casual Listener

Very simple bug: I arrange folders and playlists in the Desktop App, and the order will be replicated in the Web Browser and iOS App, but not on the Android App. Neither folders, nor playlists within...

Peter

Spotify Legend

728 Views

2 replies

1 likes

Android
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Search behavior different for Playlists and Liked Songs

On my android phone I seach for a song in a playlist and play the song. When the song is finished, spotify queues the next song in the playlist and continues down the list. This is what we want. When I do a search in my Liked Songs (it's called "find...

Gig Goer

On my android phone I seach for a song in a playlist and play the song. When the song is finished, spotify queues the next song in the playlist and continues down the list. This is what we want. When...

546 Views

0 replies

0 likes

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Facebook Login not working [search and opening playlists is not working]

PlanPremiumCountryGermanyDeviceLG G8sThinQOperating SystemAndroid 9 My Question or IssueHey all, I am expierencing issues with mal Spotify App. Problem Description:Since more then 2 weeks I am not able to use the spotify-app. As you see on the pictur...

Search.png Change-Settings.png Playlists-with-Questionmark-cannot-beopened.png Set-of-albums-not-displayed.png

Visitor

Plan Premium Country Germany Device LG G8sThinQ Operating System Android 9   My Question or Issue Hey all,   I am expierencing issues with mal Spotify App.    Proble...

522 Views

0 replies

0 likes

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Song links don't play the song they just go to the album the song is on

PlanPremiumCountryUSA DeviceSamsung S7 ActiveOperating SystemAndroid Oreo When someone sends me a song link via text message usually I can click on it and it opens up the Spotify app and the song starts playing on its own. For some reason recently th...

Newbie

Plan Premium Country USA   Device Samsung S7 Active Operating System Android Oreo   When someone sends me a song link via text message usually I can click on it and it opens ...

770 Views

0 replies

0 likes

Song link sharing
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login problems

My Question or IssueI have problems logging in. I try to log in to Spotify and it says "this user and password combination is incorrect"When I try it on pc on the other hand, it connects right on. What to do?

Visitor

    My Question or Issue I have problems logging in. I try to log in to Spotify and it says "this user and password combination is incorrect" When I try it on pc on the other hand, it c...

540 Views

0 replies

0 likes

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Spotify randomly keeps pausing

PlanPremiumCountryBelgiumDeviceHuawei P20 Lite, Huawei P9 Lite and Motorola Moto G6Operating SystemAndroid My Question or IssueSince a couple of months, Spotify randomly stops playing/pauses after a couple of songs on my smartphone. This problem has ...

Visitor

Plan Premium Country Belgium Device Huawei P20 Lite, Huawei P9 Lite and Motorola Moto G6 Operating System Android   My Question or Issue Since a couple of months, Spotify randomly stop...

735 Views

0 replies

3 likes

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  • 3 likes

Music keeps pausing

PlanPremiumCountryArgentinaDeviceXiaomi Mi A3 (EU version)Operating SystemAndroid 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to play music but it keeps pausing as soon as I press play, allowing less than a second of rep...

Casual Listener

Plan Premium Country Argentina Device Xiaomi Mi A3 (EU version) Operating System Android 10  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm trying t...

elmetalesasi

Casual Listener

1219 Views

4 replies

2 likes

Android
pausing
xiaomi mi a3
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Lyrics don't show on my smartphone

PlanPremium for StudentsCountryBrazilDeviceAsus Zenfone Max Pro (M1)Operating SystemAndroidMy Question or IssueNo lyrics on any song. I scroll down but nothing shows up. I'm not sure if i'm missing something.

Casual Listener

Plan Premium for Students Country Brazil Device Asus Zenfone Max Pro (M1) Operating System Android My Question or Issue No lyrics on any song. I scroll down but nothing shows up. I'm not sur...

SuspectNmbrOne

Casual Listener

822 Views

2 replies

0 likes

Android
lyrics
problem
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Sharing songs through sms doesn't work/play anymore?!?

This constantly happens, and randomly, myself and friends etc. Just started again yesterday, asked neighbor and friend, and said the same thing. We're all always sharing songs and in group text sometimes. Now the songs shared yesterday, links weren't...

Music Fan

This constantly happens, and randomly, myself and friends etc. Just started again yesterday, asked neighbor and friend, and said the same thing. We're all always sharing songs and in group text somet...

Surfer82

Music Fan

498 Views

1 replies

1 likes

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  • 1 likes

I can't import my music to the app

PlanPremiumCountryMexicoDeviceXiaomi Mi A2Operating SystemAndroid 10 My Question or IssueI've been trying for like a week to import my music to the app but it just keeps saying the message in the imageHe querido importar mi música a la aplicación per...

Newbie

Plan Premium Country Mexico Device Xiaomi Mi A2 Operating System Android 10   My Question or Issue I've been trying for like a week to import my music to the app but it just keeps sayi...

447 Views

0 replies

0 likes

Android 10
import
local files
Local files for Spotify Mobile
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Superuser Contribution "Hide this song" too easy to tap

PlanPremiumCountry USA Device( Samsung Galaxy 9)Operating System(Android 10) The "Hide this song" is waaaay too easy to tap. Please move it lower down on the actions list. I've accidentally hit "Hide this song" multiple times since it started showing...

Screenshot_20200423-124942_Spotify.png

Newbie

  Plan Premium Country USA   Device ( Samsung Galaxy 9) Operating System (Android 10)   The "Hide this song" is waaaay too easy to tap. Please move it lower down on th...

ZIMMERBERG

Visitor

584 Views

2 replies

4 likes

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Superuser Contribution Android preview

The Android preview is awesome. But the "Beats Audio" on my HTC One X makes the playback glitchy. Frankly, I don't mind turning it off because I don't want something artificially boosting the bass and making the treble thin and flat, but I thought yo...

Newbie

The Android preview is awesome. But the "Beats Audio" on my HTC One X makes the playback glitchy. Frankly, I don't mind turning it off because I don't want something artificially boosting the bass an...

Katerina

Spotify Legend

2542 Views

1 replies

0 likes

Social & Random
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Spotify connect with android phone

PlanPremiumCountryCanadaDeviceSamsung a50Operating System(Android Oreo My Question or Issuecant get connect to work with any device shown on the network. Am I missing something?

Visitor

  Plan Premium Country Canada Device Samsung a50 Operating System (Android Oreo    My Question or Issue cant get connect to work with any device shown on the network. Am I m...

435 Views

0 replies

2 likes

Connect
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Connection Problem

PremiumGermanySony XperiaAndroid Hey Guys,as the Subject already said, I have problems with my connection.First of all, this problem occures only on my mobile phone and not when I use the windows application.Spotify suddenly loaded very long when i s...

Visitor

Premium Germany Sony Xperia Android   Hey Guys, as the Subject already said, I have problems with my connection. First of all, this problem occures only on my mobile phone and not when ...

268 Views

0 replies

0 likes

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liked songs not saving

PlanPremiumCountryUsaDeviceOp5Operating System(Android .) My Question or IssueClicking the heart says 'added to liked songs' but it doesnt fill the heart in white and the songs arent added. How can i fix. Which version introcuded this bug?

Newbie

Plan Premium Country Usa Device Op5 Operating System (Android .)   My Question or Issue Clicking the heart says 'added to liked songs' but it doesnt fill the heart in white and the son...

195 Views

0 replies

0 likes

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Spotify has changed my phone's background to the logo on it's own

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

230 Views

0 replies

0 likes

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Superuser Contribution The infamous "Login but offline" thing again

I have had this issue a couple of times now: Enabled offline mode, some time later (for whatever reason) Spotify logs out. If I try to login again I can't and I get a reminder that the app is offline (even though Username and Password are correct and...

Visitor

I have had this issue a couple of times now: Enabled offline mode, some time later (for whatever reason) Spotify logs out.  If I try to login again I can't and I get a reminder that the app is ...

Elena

Moderator

306 Views

1 replies

0 likes

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