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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839093 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839093 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13576 Views
  • 1 replies
  • 0 likes
  • 13576 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot listen to podcasts. I see them but cannot open them. Iam using a s3. Ca anyone help please

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jemi
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • galaxy s3
    Germany
    Podcasts error
    Premium
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on liked playlist not showing up on different phone

HI am trying to play my likes songs on another phone (both are androids) (I don't have premium), but none of my likes songs are coming up on my second phone

  • Newbie
  • HI am trying to play my likes songs on another phone (both are androids) (I don't have premium), but none of my likes songs are coming up on my second phone  
  • Jemi
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musicplayer Notification / ZTE Axon 10 Pro

PlanPremiumCountryGermanyDeviceZTE Axon 10 ProOperating SystemAndroid 9 Pie My Question or Issue Music and podcast work but thecontrol notification looks after a few minutes like the screenshot

  • Newbie
  • Plan Premium Country Germany Device ZTE Axon 10 Pro Operating System Android 9 Pie   My Question or Issue   Music and podcast work but the control notification looks after a few...
  • Jemi
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Stop from displaying on phone

When I'm listening on my computer and DON'T start Spotify on my phone how do I prevent Spotify from starting and displaying what I'm listening to on my phone? Pixel 2XL running Q beta 3 but this happened on stable builds too.

  • Music Fan
  • When I'm listening on my computer and DON'T start Spotify on my phone how do I prevent Spotify from starting and displaying what I'm listening to on my phone?   Pixel 2XL running Q beta 3 but ...
  • jsannn
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Rid Of The Download Switch/Button

PlanPremium For FamilyCountryUSDeviceSamsungOperating SystemAndroid My Question or IssueHi. I have been a premium user since 2016 and this has been my problem since then. I sent an email to Spotify about this and I was informed to post it here for us...

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  • Composer
  • Plan Premium For Family Country US Device Samsung Operating System Android   My Question or Issue Hi. I have been a premium user since 2016 and this has been my problem since then. &n...
  • J-Bayudang
  • Composer
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liking a song from Daily Mixes, Radios Stations, etc causes duplicate songs in library

Plan: Premium, JapanDevice: Samsung Galaxy S10 PlusOperating System: Android Pie After a recent update, I noticed that if I liked a song it gets automatically added to my Library even if it has already been added. This causes duplicates, i.e.- if I "...

  • Regular
  • Plan: Premium, Japan Device: Samsung Galaxy S10 Plus Operating System: Android Pie   After a recent update, I noticed that if I liked a song it gets automatically added to my ...
  • Peter
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

[Android] Song doesn't start or get stuck after a few seconds

PlanPremiumCountryItalyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueFrom a couple of weeks I'm experiencing a very annoying issue with the android app. Randomly some song won't start playing, or get stuck after a few second...

  • Casual Listener
  • Plan Premium Country Italy Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue From a couple of weeks I'm experiencing a very annoying issue with the android ...
  • Cholo981
  • Casual Listener
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't turn off "Shuffle play" on my mobile phone

I live in Norway. I have installed Spotify on my PC and my tablet. I use Spotify for free, and have not upgraded to Premium. On both devices, it works just fine. I have established a playlist. I can play the playlist by selecting where in the playlis...

  • Casual Listener
  • I live in Norway. I have installed Spotify on my PC and my tablet. I use Spotify for free, and have not upgraded to Premium. On both devices, it works just fine. I have established a playlist. I can ...
  • tjliebro
  • Music Fan
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Spotify Connections" en barra de notificaciones.

Buen día, tengo un problema: En la barra de notificaciones me sale una notificación (valga la redundancia) que dice 'Spotify Connections' y no se por qué o para qué es. Es realmente molestó porque para usar los controles de la app debo deslizar esa n...

  • Newbie
  • Buen día, tengo un problema:   En la barra de notificaciones me sale una notificación (valga la redundancia) que dice 'Spotify Connections' y no se por qué o para qué es. Es realmente molestó ...
  • Peter
  • Spotify Legend
  • 15443 Views
  • 2 replies
  • 6 likes
  • 15443 Views
  • 2 replies
  • 6 likes

Superuser Contribution EQ Wheel not there

Hi, The EQ Wheel isn't there when I try to adjust the sound settings. Tried rebooting the app, emptying caches, force stopping it, uninstalling and reinstalling but with no avail. Both the phone and app are up to date on software. Anyone have any ide...

  • Casual Listener
  • Hi,   The EQ Wheel isn't there when I try to adjust the sound settings. Tried rebooting the app, emptying caches, force stopping it, uninstalling and reinstalling but with no avail.   B...
  • Blueheight
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Superuser Contribution Auto-stop Feature

Plan - PremiumCountry - USADevice - Samsung Galaxy S9+Operating System - Android 9 (Pie) My Question or Issue:The audio stop feature that is used in podcasts will reset itself whenever the phone screen is turned off.

  • Visitor
  • Plan - Premium Country - USA Device - Samsung Galaxy S9+ Operating System - Android 9 (Pie)   My Question or Issue: The audio stop feature that is used in podcasts will rese...
  • user-removed
  • Not applicable
  • 106 Views
  • 2 replies
  • 0 likes
  • 106 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify going nuts

Lately, many Spotify functions have become defunct for me. All my local downloads have been deleted and I can't download playlists or albums anymore. My listening history is never saved when I reopen the app (I can't start playing the same song from ...

  • Regular
  • Lately, many Spotify functions have become defunct for me. All my local downloads have been deleted and I can't download playlists or albums anymore. My listening history is never saved when I reopen...
  • Jemi
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Local files refuse to download.

PlanPremiumCountry DeviceLG 5Operating SystemAndroid My Question or IssueMy Android Spotify refuses to download my local files. It sits there and says "Waiting for download". If I turn off and then turn on the Downloads switch, it starts to download,...

  • Casual Listener
  • Plan Premium Country   Device LG 5 Operating System Android   My Question or Issue My Android Spotify refuses to download my local files. It sits there and says "Waiting for downl...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Superuser Contribution My downloads, un-downloaded

PlanPremiumCountryIreland DeviceSamsung Galaxy S10+Operating Android Pie 9.0 My Question or IssueWhen I try to re-download them it says: "You have Discovered a Premium Feature" I have had Premium for about 5 years, never broke the subscription, and o...

  • Casual Listener
  • Plan Premium Country Ireland   Device Samsung Galaxy S10+ Operating Android Pie 9.0   My Question or Issue When I try to re-download them it says: "You have Discovered a Premium...
  • Sean13493
  • Casual Listener
  • 221 Views
  • 2 replies
  • 1 likes
  • 221 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playing a long playlist, and not all songs in the playlist get played

Hi, I have Spotify Premium and I have the app on both my windows 10 desktop and android device (One Plus 6), and I have this same problem on both. The issue is that whenever I hit play (not shuffle) on a very long playlist (~800+ songs at the moment)...

  • Newbie
  • Hi, I have Spotify Premium and I have the app on both my windows 10 desktop and android device (One Plus 6), and I have this same problem on both. The issue is that whenever I hit play (not shuffle) ...
  • 1185843786
  • Casual Listener
  • 2245 Views
  • 5 replies
  • 5 likes
  • 2245 Views
  • 5 replies
  • 5 likes

If I start a song, it changes automatically in 10 seconds to the worst playlist of the world ...

I am using the Premium Version, since some days if I start any song, it will change to a different one in 10 seconds. And for the following songs it adds all the songs of that playlist. It doesn't matter if I delete them, it will add the songs again....

  • Newbie
  • I am using the Premium Version, since some days if I start any song, it will change to a different one in 10 seconds. And for the following songs it adds all the songs of that playlist. It doesn't ma...
  • Jᴀᴄᴋ
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Default playlist name on mobile apps!

Can Spotify please fix this?I am sick of waiting. Please default playlists to "Artist - Album". This is how it defaults on the desktop app, so keep it the same on the mobile app. Why was this functionality changed to begin with? The mobile app used t...

  • Casual Listener
  • Can Spotify please fix this? I am sick of waiting.   Please default playlists to "Artist - Album".   This is how it defaults on the desktop app, so keep it the same on the mobile app. ...
  • Peter
  • Spotify Legend
  • 638 Views
  • 3 replies
  • 0 likes
  • 638 Views
  • 3 replies
  • 0 likes

Superuser Contribution Specific song does not show up in Liked Songs

PlanFree CountryCanada DeviceLG G7 OneOperating SystemAndroid 9 My Question or Issue When looking over my liked songs on my mobile device (given above) I'm not seeing a specific song that I've liked show up. The same song does show up in the Windows ...

  • Casual Listener
  • Plan Free   Country Canada    Device LG G7 One Operating System Android 9    My Question or Issue   When looking over my liked songs on my mobile device (gi...
  • Radok
  • Casual Listener
  • 818 Views
  • 5 replies
  • 0 likes
  • 818 Views
  • 5 replies
  • 0 likes

Spotify chenges source to phone with widget

When I press next song on my widget (the one that shows up when telephone is locked), Spotify starts playing on my phone and disconnects from my reciver. I have a P20 pro and playing from Marantz cr511. If i go in to the app and choose Marantz in sou...

  • Newbie
  • When I press next song on my widget (the one that shows up when telephone is locked), Spotify starts playing on my phone and disconnects from my reciver. I have a P20 pro and playing from Marantz cr5...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Superuser Contribution Note9 spotify issue offline not able to reconnect

I have to constantly uninstall and reinstall spotify due to me setting it offline when I'm not in wifi service and keeps asking me to log back on spotify but states I cant due to being set as offline ... in wich I cannot change the setting as it wont...

  • Newbie
  • I have to constantly uninstall and reinstall spotify due to me setting it offline when I'm not in wifi service and keeps asking me to log back on spotify but states I cant due to being set as offline...
  • Peter
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Issue with offline mode
  • 296 Views
  • 1 replies
  • 0 likes

Env: prod