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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5951 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Deleting Albums

PlanPremiumCountryUK DeviceSamsung A5Operating SystemAndroid My Question or IssueI've deleted several albums from my library using my pc but when I go on my phone the albums are still showing in my library?How do I delete these albums?

Casual Listener

Plan Premium Country UK   Device Samsung A5 Operating System Android   My Question or Issue I've deleted several albums from my library using my pc but when I go on my phone the ...

Guido

Spotify Legend

407 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Unreadable title

Hello, First of all, know that I have a bad level in English so this is a google translation. My problem: When I click on a group listened to recently, I see the list of its musics. If I put one of its music in my Playlist "Liked title" then when I r...

Casual Listener

  Hello,   First of all, know that I have a bad level in English so this is a google translation.   My problem: When I click on a group listened to recently, I see the list of its...

Erasmas

Casual Listener

429 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution [Android] Missing lyrics

PlanPremiumCountrySouth KoreaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueI downloaded the latest spotify version for the android, which is 8.5.36.747 (53744752), however it couldn't show any lyrics while my friend's spotif...

Casual Listener

Plan Premium Country South Korea Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue I downloaded the latest spotify version for the android, which is 8.5.36....

Guido

Spotify Legend

665 Views

1 replies

0 likes

Android
lyrics
version
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Superuser Contribution Picture Issue

As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if this is the place to post but I wanted to see if any...

Visitor

As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if t...

Guido

Spotify Legend

391 Views

1 replies

1 likes

  • 391 Views
  • 1 replies
  • 1 likes

Superuser Contribution Stopping my song, playing a different playlist, playing while paused.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify will change my song to that of a song I've never searched for, on a playlist I've ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spot...

Guido

Spotify Legend

345 Views

1 replies

0 likes

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Superuser Contribution Can't play any song after updating to 8.5.41.344

PlanPremiumCountryPHDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueAfter updating yesterday to 8.5.41.344, I can't play anything except for the cached songs so I tried to reinstall it in PlayStore same thing the play button will sh...

Casual Listener

Plan Premium Country PH Device Samsung Galaxy 8 Operating System Android   My Question or Issue After updating yesterday to 8.5.41.344, I can't play anything except for the cached song...

Xenia

Moderator

840 Views

2 replies

0 likes

Android 9
bug android
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When using skip function on Pixel USB-C earbuds, it plays previous track before skipping

- Family Premium- USA- Pixel 2, Pixel 3, Pixel 4- Android9, Android 10 Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, the previous track/episode plays briefly before skipping. Can someone at Spot...

Casual Listener

- Family Premium - USA - Pixel 2, Pixel 3, Pixel 4 - Android9, Android 10   Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, t...

451 Views

0 replies

2 likes

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Solved!! Discover Weekly in Stations app thumbs up and down meaning

Hi,I'm new to Spotify (coming from Pandora) and I'm a little lost in the features I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there are the heart and dislike buttons, while in the Stations...

Visitor

Hi, I'm new to Spotify (coming from Pandora) and I'm a little lost in the features 😉 I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there ...

dinomight

Spotify Star

724 Views

1 replies

1 likes

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  • 1 likes

Cobrança de teste não estornada

My Question or IssueO Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu banco,esse valor não foi estornado.

Visitor

    My Question or Issue O Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu ba...

Bittencourt

Spotify Star

509 Views

1 replies

0 likes

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Album art not fully showing

All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again and still doesn't work properly.PlanPremiumCountryUkDevi...

Casual Listener

All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again ...

759 Views

0 replies

1 likes

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Playlist goes to the top when it's playing a song

PlanPremiumCountryArgentina DeviceOnePlus 7T ProOperating SystemAndroid 10 (Oxygen OS 10) My Question or IssueHello team,I am new to Android so I'm not sure if this is the normal behavior or not, but there are few things I was not able to change and ...

Visitor

Plan Premium Country Argentina   Device OnePlus 7T Pro Operating System Android 10 (Oxygen OS 10)   My Question or Issue Hello team, I am new to Android so I'm not sure if this ...

322 Views

0 replies

0 likes

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Solved!!Superuser Contribution Please increase the song limit, I have reached the 10,000!

I have been using this platform for almost a year now, after reverting from another service. Lately I have reached the song download limit and want to suggest that the song limit needs to go up. We're in 2020 Spotify, at least increase it to 20,000 a...

Casual Listener

I have been using this platform for almost a year now, after reverting from another service. Lately I have reached the song download limit and want to suggest that the song limit needs to go up.&nbsp...

VisualChris

Newbie

11625 Views

11 replies

18 likes

000
10
limit
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Superuser Contribution Instagram Story Button Not Available

PlanPremiumCountryTurkeyDeviceCasper via m4Operating System(Android 8.0) My Question or IssueHello, I want to share my songs on my Instagram story, but there is no option available for that.

Casual Listener

Plan Premium Country Turkey Device Casper via m4 Operating System (Android 8.0)   My Question or Issue Hello, I want to share my songs on my Instagram story, but there is no option ava...

Farwayy

Visitor

902 Views

3 replies

0 likes

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Superuser Contribution Spotify sounds like scratched CD over Bluetooth

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemAndroid Pi (9)EarbudsTaotronics Pallas models (one old and one new), Taotronics Sappho modelVersion of Spotify8.5.36.747, Play Store says it is up to date My Question or IssueSince ...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy 9 Operating System Android Pi (9) Earbuds Taotronics Pallas models (one old and one new), Taotronics Sappho model Version of Spotify...

Maria

Moderator

5525 Views

12 replies

3 likes

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Superuser Contribution Can't play a playlist of podcasts without shuffle??

PlanPremiumCountryUSADevicePixel 3 My Question or IssueI saw a post from spotify recently about creating playlists of podcast episodes and thought "that's a good idea I'll try that." So I started a playlist of a bunch of episodes I wanted to listen t...

Casual Listener

Plan Premium Country USA Device Pixel 3   My Question or Issue I saw a post from spotify recently about creating playlists of podcast episodes and thought "that's a good idea I'll try th...

Ver

Spotify Legend

13754 Views

20 replies

15 likes

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Superuser Contribution Hexagon Radio by Don Diablo removed

Plan: PremiumCountry: NetherlandsDevice: Samsung Galaxy S7Operating System: Android Oreo My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diablo was removed from Spotify on the 1st of January 2020? Thank you!

Visitor

Plan: Premium Country: Netherlands Device: Samsung Galaxy S7 Operating System: Android Oreo   My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diab...

Mario

Spotify Legend

1664 Views

2 replies

1 likes

don diablo
hexagon radio
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Solved!! UI freezes on Android TV

PlanPremium FamilyCountryCzech republicDevicePhilips 48PUS7600/R3Operating SystemAndroid 8 My Question or IssueI have a problem with Spotify app on my Android TV with Android 8. UI completely freezes after random amount of time. It usualy happens dur...

Casual Listener

Plan Premium Family Country Czech republic Device Philips 48PUS7600/R3 Operating System Android 8   My Question or Issue I have a problem with Spotify app on my Android TV with Android...

daniellukes

Casual Listener

4734 Views

6 replies

6 likes

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Superuser Contribution Notifica "Spotify Is trying to play"

PlanPremiumCountryItalyDeviceSamsung J6 2018Operating SystemAndroid 9 (Pie) My Question or IssueBuongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify. Oltre alla classica notifica per la riproduzione musica in corso, è comparso un' al...

Newbie

Plan Premium Country Italy Device Samsung J6 2018 Operating System Android 9 (Pie)   My Question or Issue Buongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify.  ...

Mario

Spotify Legend

2460 Views

1 replies

1 likes

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Superuser Contribution How to lunch Spotify app by using Intent in Android ?

I knew this might be repeated but my question is very simple.How do i lunch Spotify App using Intent in Android ?Right now i am using below type of code (got from Stackoverflow) and it's running and opening particular Album in Spotify App. But i want...

Visitor

I knew this might be repeated but my question is very simple. How do i lunch Spotify App using Intent in Android ? Right now i am using below type of code (got from Stackoverflow) and it's running ...

Mihail

Spotify Legend

7486 Views

3 replies

0 likes

Android
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Playback stops after 9 seconds

PlanPremiumCountryArgentinaDeviceOnePlus One Operating SystemAndroid 9/10 My Question or IssuePlayback stops after 9 seconds. It occurs very often. I have to restart the phone for it to start playing normally again and then after a while happens agai...

Newbie

Plan Premium Country Argentina Device OnePlus One  Operating System Android 9/10   My Question or Issue Playback stops after 9 seconds. It occurs very often. I have to restart the...

415 Views

0 replies

1 likes

  • 415 Views
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