Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851267 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851267 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17273 Views
  • 3 replies
  • 0 likes
  • 17273 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Huawei p30 & Spotify connect

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi all, recently upgraded my phone to huawei p30. I've linked my Spotify account to it. My is...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi all,...
  • xiaomant
  • Casual Listener
  • 15036 Views
  • 4 replies
  • 0 likes
  • 15036 Views
  • 4 replies
  • 0 likes

Can't remove downloaded songs

PlanPremiumCountryUSADeviceMoto Go PowerOperating SystemAndroid 9 My Question or Issue I would like to delete some songs that I downloaded phone without removing them from my library. If each song on an album is downloaded, but the album itself isn't...

  • Visitor
  • Plan Premium Country USA Device Moto Go Power Operating System Android 9   My Question or Issue   I would like to delete some songs that I downloaded phone without removing the...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Liked Songs

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S9+Operating SystemOne UI My Question or IssueI'm not a huge fan of the new "liked songs" system.When i download full albums, they don't show up in that playlist, so i would need to like every song on it'...

  • Newbie
  • Plan Premium Country Belgium Device Samsung Galaxy S9+ Operating System One UI   My Question or Issue I'm not a huge fan of the new "liked songs" system. When i download full albums, ...
  • 308 Views
  • 0 replies
  • 2 likes
  • 308 Views
  • 0 replies
  • 2 likes

can't find songs

PlanPremium CountryIsrael DeviceSamsung Galaxy 9 Operating SystemWindows 10 My Question or IssueHi,I can't find some song on Spotify and wanted to know if I can upload the songs that I can't find from my phone? if so, how do I do it? Thank you

  • Regular
  • Plan Premium   Country Israel   Device Samsung Galaxy 9   Operating System Windows 10   My Question or Issue Hi, I can't find some song on Spotify and wanted to know...
  • Rene01
  • Community Legend
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

Download only some songs of an album

Is there a way to download certain albums only partially without using a playlist. The albums should then be displayed in the library, but only partially downloaded. Thank you

  • Visitor
  • Is there a way to download certain albums only partially without using a playlist. The albums should then be displayed in the library, but only partially downloaded.   Thank you
  • Rene01
  • Community Legend
  • 1784 Views
  • 2 replies
  • 0 likes
  • 1784 Views
  • 2 replies
  • 0 likes

Back button not available on headset or wear OS

PlanPremiumCountryUnited StatesDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueWhen listening to music, the back button is disabled on both bluetooth headset and the wear OS controls when listening to either the first song in the playlis...

  • Visitor
  • Plan Premium Country United States Device LG G6 Operating System Android 8.0.0   My Question or Issue When listening to music, the back button is disabled on both bluetooth headset and...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

[Chromecast] Spotify interrupting other casts

PlanStudentCountryUnited States DeviceSamsung Galaxy s10Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android Oreo? My Question or IssueWhenever I cast Spotify to my Chromecast then I cast another app afterwards like YouTube or Netflix etc. ...

  • Newbie
  •   Plan Student Country United States   Device Samsung Galaxy s10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android Oreo?   My Question or Issue Wheneve...
  • Cardremotepuff
  • Visitor
  • 351 Views
  • 2 replies
  • 1 likes
  • 351 Views
  • 2 replies
  • 1 likes

Account possibly hacked, liked songs and playlists gone.

PlanPremiumCountryUKDeviceOneplus 6TOperating SystemAndroid My Question or IssueI use spotify a lot on my nightshifts whilst I work and recently random songs started playing on my account as I was listening to my usual playlists. When I get home I tr...

  • Visitor
  • Plan Premium Country UK Device Oneplus 6T Operating System Android   My Question or Issue I use spotify a lot on my nightshifts whilst I work and recently random songs started playing ...
  • DanifC
  • Composer
  • 1056 Views
  • 1 replies
  • 0 likes
  • 1056 Views
  • 1 replies
  • 0 likes

Solved!! Can't save more songs, even though I haven't saved 10,000 songs

PlanPremium My Question or IssueI know there's a 10,000 song limit per playlist. But even though I have 9274 songs in my liked songs list, whenever I try liking a new song, Spotify says my library is totally full.Wasn't I supposed to still be able to...

  • Casual Listener
  • Plan Premium   My Question or Issue I know there's a 10,000 song limit per playlist. But even though I have 9274 songs in my liked songs list, whenever I try liking a new song, Spotify says ...
  • Rene01
  • Community Legend
  • 427 Views
  • 4 replies
  • 0 likes
  • 427 Views
  • 4 replies
  • 0 likes

Superuser Contribution Huawei MediaPad SOLUTION NEEDED!!!

Can you please fix this issue NOW? Spotify on my $400 MediaPad M5 behaves as if installed on my phone!!! this is especially stupid while using it in my car as landscape only device when it force-switches to vertical mode in song view! This occured si...

  • Casual Listener
  • Can you please fix this issue NOW?   Spotify on my $400 MediaPad M5 behaves as if installed on my phone!!!   this is especially stupid while using it in my car as landscape only device ...
  • Nimpiso
  • Newbie
  • 1144 Views
  • 3 replies
  • 0 likes
  • 1144 Views
  • 3 replies
  • 0 likes

audio settings for multiple bluetooth devices

PlanPremiumCountryUSADeviceSamsung s10+Operating SystemAndroid My Question or IssueI have a samsung s10+ with a set of sony wh1000mx3 headphones and a full sound system in my truck that has audio eq set to my device on a flat band. For my phone and d...

  • Visitor
  • Plan Premium Country USA Device Samsung s10+ Operating System Android   My Question or Issue I have a samsung s10+ with a set of sony wh1000mx3 headphones and a full sound system in my...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Continue song and view album doesn't work without internet connectivity.

PlanPremiumCountryGermany DeviceMoto G5+Operating SystemAndroid 8.1.0 My Question or IssueIn Germany we have poor mobile internet, so this is a very annoying problem for me: (The error occures when I have no or very bad internet connectivity.)1. I op...

  • Newbie
  • Plan Premium Country Germany   Device Moto G5+ Operating System Android 8.1.0   My Question or Issue In Germany we have poor mobile internet, so this is a very annoying problem f...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Can't Play Artist

PlanStudent PremiumCountryUSA DeviceMoto Z Play DroidOperating SystemAndroid Oreo, Windows 10 I can't play any music by The Notorious B.I.G. I have explicit content enabled. On my desktop, it says "We can't play this until you allow this artist in th...

  • Casual Listener
  • Plan Student Premium Country USA   Device Moto Z Play Droid Operating System Android Oreo, Windows 10   I can't play any music by The Notorious B.I.G. I have explicit content...
  • JOBOCAT
  • Casual Listener
  • 5177 Views
  • 16 replies
  • 0 likes
  • 5177 Views
  • 16 replies
  • 0 likes

Please restore Recently Played to its previous functionality

My Question or Issue Hello, I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is not the same, not just because it looks different, but because it actually g...

  • Newbie
  • My Question or Issue   Hello,    I may not be posting this in the correct forum. But please restore Recently Played to its previous functionality. Having it on the Home screen is n...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Daily mixes are not updating

PlanFree Operating SystemAndroid Oreo My Question or issue I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though I use them frequently I don’t know what to do. Thanks for the help.

  • Visitor
  • Plan Free   Operating System Android Oreo   My Question or issue   I've been experiencing this issue for almost a month, the daily mixes keep the same tracks, even though ...
  • Emilia_8
  • Spotify Star
  • 3126 Views
  • 2 replies
  • 2 likes
  • bug
    Daily Mix
    stuck
  • 3126 Views
  • 2 replies
  • 2 likes

Shy has the shuffle all songs option been removed from the iOS app? Still available on other devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Rene01
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Chromecast takes ages to start a song

PlanPremiumCountryNzDeviceSamsung j6Operating android 9 My Question or Issue I have a new chromecast ultra. And the latest play store spotify and Google home app.The song wont play or takes forever. Sending it to the chromecast works and the album ar...

  • Visitor
  • Plan Premium Country Nz Device Samsung j6 Operating  android 9   My Question or Issue   I have a new chromecast ultra. And the latest play store spotify and Google home app. ...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

"Spotify Connect" on Galaxy watch

PlanPremiumCountry DeviceSamsung Galaxy Watch 42mm8Operating SystemTinzen My Question or IssueI can't find the option to connect to a device via "spotify connect" on the spotify app for the samsung galaxy watch. According to the samsung wearables sup...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy Watch 42mm8 Operating System Tinzen   My Question or Issue I can't find the option to connect to a device via "spotify connect" on the...
  • Tinzenuser22
  • Casual Listener
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Can't open app. Icon grayed out, non-responsive

On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains in the same state. I'm on Spotify Premium and runni...

Screenshot_2017-11-22-05-42-19.png
  • Casual Listener
  • On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains ...
  • GregEdy
  • Casual Listener
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Chomecast audio bug for 320k streaming, is it fixed yet??

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel Operating System Android   My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...
  • TheGreatYashu
  • Casual Listener
  • 750 Views
  • 1 replies
  • 2 likes
  • 750 Views
  • 1 replies
  • 2 likes