Thanks for reaching out to us about this - we'll be glad to help you out here.
Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your phone.
Check out this help page in order to find the steps for clean reinstall on the affected device.
If it doesn’t do the trick, we’ll provide you with further help.
We'll look out for your reply.
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“Music is the wine that fills the cup of silence.” - Robert Fripp