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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111092 Views

26 replies

3 likes

  • 111092 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223583 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223583 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580707 Views

79 replies

3 likes

  • 580707 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478166 Views

577 replies

40 likes

Account
Free
  • 478166 Views
  • 577 replies
  • 40 likes

Solved: Stream directly to smartwatch

So I am a new user of Spotify. I am however a highly skilled IT technician. It took me all day to figure this out and several chats with Spotify Help. none of which knew how to do it. I chose Spotify because it said it was possible to stream to a sma...

Newbie

So I am a new user of Spotify. I am however a highly skilled IT technician. It took me all day to figure this out and several chats with Spotify Help. none of which knew how to do it. I chose Spotify...

Underkoba

Visitor

4992 Views

1 replies

1 likes

  • 4992 Views
  • 1 replies
  • 1 likes

Superuser Contribution I cant change my Display Name and Picture.When I click na edit profile it only say Find friends. How

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Katerina

Spotify Legend

1280 Views

2 replies

1 likes

  • 1280 Views
  • 2 replies
  • 1 likes

Superuser Contribution Standalone mode on galaxy watch does not work

PlanPremiumCountrySweden DeviceGalaxy watchOperating SystemTizen My Question or IssueI can't switch on standalone mode on my watch it only allows me to be in remote mode. When I try to switch it needs me to login and when I try to login it doesn't wo...

Casual Listener

Plan Premium Country Sweden  Device Galaxy watch Operating System Tizen   My Question or Issue I can't switch on standalone mode on my watch it only allows me to be in remote mode...

SupriyaThukral

Visitor

2762 Views

6 replies

2 likes

  • 2762 Views
  • 6 replies
  • 2 likes

Shuffle play - broken / limited shuffle

Basic - detailsSpotify PremiumUKHonor 9Android 9PS4Xbox one Shuffle play - it's broken / useless/I have some large playlists 350+ songs (lot of roadtrips)so i hit shuffle play, and off it goes Then after about 20 songs it stops shuffling and repeats ...

Regular

  Basic - details Spotify Premium UK Honor 9 Android 9 PS4 Xbox one   Shuffle play  - it's broken / useless/ I have some large playlists 350+ songs  (lot of roadtrips) ...

chaossyke

Newbie

2878 Views

6 replies

3 likes

  • 2878 Views
  • 6 replies
  • 3 likes

Problem logging in. Spotify does not detect internet connection

Hi, Spotify has logged me out, so I'm trying to log in.It tells me that I'm offline (even though I'm connected to the Internet), so I have to go online to log in. I press the "Connect" button.This fails, so Spotify sends an e-mail containing a link t...

Regular

Hi,   Spotify has logged me out, so I'm trying to log in. It tells me that I'm offline (even though I'm connected to the Internet), so I have to go online to log in. I press the "Connect" but...

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
  • 0 likes

[Android][Other] No smart-cover controls after update to Android 7

More than 3 years and we still don't have any news. Are you going to fix it?It's really annoying! https://community.spotify.com/t5/Android/No-smart-cover-controls-after-update-to-Android-7-Honor-8/td-p/1597896

Visitor

More than 3 years and we still don't have any news. Are you going to fix it? It's really annoying!   https://community.spotify.com/t5/Android/No-smart-cover-controls-after-update-to-Android-7...

405 Views

0 replies

0 likes

Android
Other
  • 405 Views
  • 0 replies
  • 0 likes

Casting issue

PlanPremiumCountryBulgariaDeviceSamsung Galaxy S10eOperating SystemAndroid Q (10) My Question or IssueHello, I recently having issues with casting to my Google home minis. Suddenly casting stops and I have to connect them again, which is very annoyin...

Newbie

  Plan Premium Country Bulgaria Device Samsung Galaxy S10e Operating System Android Q (10)   My Question or Issue Hello, I recently having issues with casting to my Google home m...

683 Views

0 replies

1 likes

Casting
Google Home Mini
Volume Control
  • 683 Views
  • 0 replies
  • 1 likes

System UI Constant Crashes

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 2016Operating SystemAndroid 10, Oct 2019 Security Patch, Mar 2020 Google Play Security patch My Question or IssueIf playing a song, system becomes unstable and "System UI" crashes, putting phone back...

Casual Listener

  Plan Premium Country United Kingdom Device Google Pixel 2016 Operating System Android 10, Oct 2019 Security Patch, Mar 2020 Google Play Security patch   My Question or Issue If...

harjeevan

Casual Listener

1902 Views

1 replies

1 likes

  • 1902 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connect over Google assistant to Heos speaker

PlanPremiumCountryGermanyDeviceHuawei Mate 20 Pro, Denon Heos 1 HS2Operating SystemAndroid Pie, latest updates on all devices My Question or IssueI'm trying to tell Google assistant to play Spotify on my Heos 1 HS2 speaker but it's not working at all...

Visitor

Plan Premium Country Germany Device Huawei Mate 20 Pro, Denon Heos 1 HS2 Operating System Android Pie, latest updates on all devices   My Question or Issue I'm trying to tell Google as...

nuc-gr

Newbie

4523 Views

7 replies

3 likes

  • 4523 Views
  • 7 replies
  • 3 likes

Ads skipping on Android and iOS

PlanFreeCountryAustraliaDevicePixel 4, iPhone XSOperating SystemiOS 10, Android Oreo, My Question or IssueiOS I can skip ads using my car's control but it is not possible to skip ads on Android. Strangely on both iOS and Android skipping songs are po...

Visitor

Plan Free Country Australia Device Pixel 4, iPhone XS Operating System iOS 10, Android Oreo,   My Question or Issue iOS I can skip ads using my car's control but it is not possibl...

488 Views

0 replies

0 likes

  • 488 Views
  • 0 replies
  • 0 likes

Solved!! [All Platforms][Browse] notifications bar

I want the ability to change the song by going to the notifications bar of my phone like we used to be able to do. instead I now have to open the app back up just to go one song forward or back.

Casual Listener

I want the ability to change the song by going to the notifications bar of my phone like we used to be able to do. instead I now have to open the app back up just to go one song forward or back. 

Katerina

Spotify Legend

1450 Views

3 replies

0 likes

All Platforms
Browse
  • 1450 Views
  • 3 replies
  • 0 likes

Spotify App closes after approx 10 minutes

I'm using a Samsung S6 edge+ and when listening to my music the app closes itself after about 10 minutes of no interaction.So I put an album on (doesn't matter if it's online or offline) put the phone in my pocket and then the music stops after a few...

Newbie

I'm using a Samsung S6 edge+ and when listening to my music the app closes itself after about 10 minutes of no interaction. So I put an album on (doesn't matter if it's online or offline) put the ph...

Ashley2000d

Newbie

1402 Views

2 replies

0 likes

Samsung Galaxy S6 edge+
  • 1402 Views
  • 2 replies
  • 0 likes

Solved!! Local files won't sync

PlanPremiumCountryAustria DeviceOneplus3, PCOperating SystemAndroid, Windows 10 My Question or Issue I'm having no success syncing the local files from my PC to my OnePlus 3 Android phone. In the past, these files synced perfectly but one day all fol...

Casual Listener

Plan Premium Country Austria   Device Oneplus3, PC Operating System Android, Windows 10   My Question or Issue  I'm having no success syncing the local files from my PC to m...

aceseejay

Newbie

13031 Views

8 replies

0 likes

  • 13031 Views
  • 8 replies
  • 0 likes

Can't add albums to queue anymore.

With the recent UI changes now not only we can't add albums to a playlist but we can't add them to our queue anymore either. This is a huge problem for people who heavily use the queue feature like myself, I've had to downgrade to an older version (8...

Visitor

With the recent UI changes now not only we can't add albums to a playlist but we can't add them to our queue anymore either. This is a huge problem for people who heavily use the queue feature like m...

owright907

Newbie

1675 Views

2 replies

1 likes

  • 1675 Views
  • 2 replies
  • 1 likes

[Android] shuffle defaults on Spotify-created playlists and won't shut off

PlanPremiumCountryUSADevicePixel 3Operating SystemAndroid My Question or IssueFor the past couple of weeks, any Spotify generated playlists such as discover weekly default to shuffling and you can't turn it off. No matter how many times I tried to ge...

Newbie

Plan Premium Country USA Device Pixel 3 Operating System Android   My Question or Issue For the past couple of weeks, any Spotify generated playlists such as discover weekly default to...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Chromecast on Android for Premium users only?

PlanFreeCountryUS DeviceLG AristoOperating SystemAndroid My Question or IssueSpotify for Android is now telling me that Chromecast connection is for available for Premium users only. Since when? Is someone at Spotify actively trying to drive away (fr...

Gig Goer

Plan Free Country US  Device LG Aristo Operating System Android   My Question or Issue Spotify for Android is now telling me that Chromecast connection is for available for Premiu...

iulianf

Casual Listener

2202 Views

2 replies

0 likes

  • 2202 Views
  • 2 replies
  • 0 likes

Spotify won’t stay installed on my Galaxy S8

My Question or IssueHi, I’ve had the Spotify app downloaded on my Galaxy S8 for months without issue. Went to launch it this morning and it was no longer visible on my home page or shown in my list of downloaded apps. Headed to Google Playstore to re...

Casual Listener

My Question or Issue Hi, I’ve had the Spotify app downloaded on my Galaxy S8 for months without issue. Went to launch it this morning and it was no longer visible on my home page or shown in my list...

KlambAU

Casual Listener

1043 Views

3 replies

0 likes

  • 1043 Views
  • 3 replies
  • 0 likes

Spotify (Android) doesn't see Chromecast (issue report and solution)

I've got Google Chromecast and Yamaha RX-V685 receiver. Android Spotify device list shows the phone and receiver only. No Chromecast is seen. Why?The answer is unexpected. I've named my Yamaha receiver "Salon" and Google Chromecast "Salon" too. Spoti...

Casual Listener

I've got Google Chromecast and Yamaha RX-V685 receiver. Android Spotify device list shows the phone and receiver only. No Chromecast is seen. Why? The answer is unexpected. I've named my Yamaha rece...

381 Views

0 replies

1 likes

  • 381 Views
  • 0 replies
  • 1 likes

spotify plays 1 song then stops. have to push next song for it to move on to the next.

PlanFree/PremiumCountry DeviceSamsungOperating SystemAndroid My Question or Issuehave spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the other hand does not. i push the shuffle button and it picks a song to play. once the ...

Casual Listener

Plan Free/Premium Country   Device Samsung Operating System Android   My Question or Issue have spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the othe...

Tchay1

Visitor

851 Views

4 replies

2 likes

  • 851 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can not play downloaded music from local files on mobile

PlanPremiumCountrySwedenDeviceHuawei P20 LiteOperating SystemAndroid My Question or IssueAs the title says, i can not play music i have in my playlist from local files i have on my computer, everything have worked great till today when this error occ...

Visitor

  Plan Premium Country Sweden Device Huawei P20 Lite Operating System Android   My Question or Issue As the title says, i can not play music i have in my playlist from local file...

Elena

Moderator

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes