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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375585 Views

541 replies

34 likes

Account
Free
  • 375585 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
  • 0 replies
  • 7 likes

Superuser Contribution why are some songs couldn't be played even in a premium account ?

PlanPremiumCountryHong KongDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueWhy are some songs couldn't be play in my premium account (e.g. the IDOLiSH7 album)?Is it because they are Japanese songs? How can I listen to those songs?

Visitor

Plan Premium Country Hong Kong Device Samsung Galaxy s10 Operating System Android   My Question or Issue Why are some songs couldn't be play in my premium account (e.g. the IDOLiSH7 al...

Mario

Spotify Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify randomly stops playing while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

Visitor

Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...

user-removed

Not applicable

1179 Views

2 replies

1 likes

  • 1179 Views
  • 2 replies
  • 1 likes

Superuser Contribution Library: Rename "Filters" button to "Sort by"

Plan: PremiumCountry: NZ DeviceSamsung Galaxy S10 SM-G9730Operating SystemAndroid 10 under One UI 2.0 My Question or IssueI've always been frustrated that there isn't an option in settings to stop the list of playlists sorting by recently played, and...

Casual Listener

Plan: Premium Country: NZ   Device Samsung Galaxy S10 SM-G9730 Operating System Android 10 under One UI 2.0   My Question or Issue I've always been frustrated that there isn't...

Ivan

Spotify Legend

500 Views

1 replies

0 likes

labelling
Playlists
UI
  • 500 Views
  • 1 replies
  • 0 likes

How do I get a usable user interface back on Android TV?

Device Nvidia Shield TVOperating System Android My Question or IssueI haven't been in the Spotify app on the nvidia shield TV for a while but noticed today the user interface has greatly changed and not for the good. Is there any way to get back to t...

Regular

Device Nvidia Shield TV Operating System Android   My Question or Issue I haven't been in the Spotify app on the nvidia shield TV for a while but noticed today the user interface has greatly...

SandyFarmer

Regular

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Song skipping like scratched CD

As the title says. I'm only noticing it with one particular to track-- "A Bite Out of My Bed" by the new pornographers. I've gapless playback and crossfade turned off, I tried deleting the song and redownloading, going to the album to listen there. N...

Newbie

As the title says. I'm only noticing it with one particular to track-- "A Bite Out of My Bed" by the new pornographers. I've gapless playback and crossfade turned off, I tried deleting the song and r...

Noah

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Grid view option for Your Library on mobile

Plan: PremiumCountry: NZ DeviceSamsung Galaxy S10 SM-G9730Operating SystemAndroid 10 under One UI 2.0 My Question or IssueWe should have the option for a grid view in Your Library, like the Desktop app's Albums menu. This would make much better use o...

Casual Listener

Plan: Premium Country: NZ   Device Samsung Galaxy S10 SM-G9730 Operating System Android 10 under One UI 2.0   My Question or Issue We should have the option for a grid view in...

784 Views

0 replies

3 likes

navigation
UI
  • 784 Views
  • 0 replies
  • 3 likes

Spotify Connect Workaround

PlanPremiumCountryUSADeviceLG G7 ThinQ and Galaxy Tab S5eOperating SystemAndroid 9 My Question or IssueA problem I've been dealing with is when I do Spotify Connect to my PS4 which is on the latest version (literally just updated it) I couldn't add a...

Casual Listener

  Plan Premium Country USA Device LG G7 ThinQ and Galaxy Tab S5e Operating System Android 9    My Question or Issue A problem I've been dealing with is when I do Spotify Con...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Playback stops on PC when phone connects to Internet

PlanPremiumCountrycanadaDevice lg G6Operating SystemWin7 My Question or Issue I don't keep the wifi / lte on, I activate it when I need it. I play music on my PC at home. Whenever I connect to the internet on my phone, the playback stops on my PC and...

Gig Goer

Plan Premium Country canada Device  lg G6 Operating System Win7   My Question or Issue   I don't keep the wifi / lte on, I activate it when I need it. I play music on my PC ...

TaTHEj

Composer

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Lockscreen Controls Lose Connection to Google Home

PlanPremiumCountryAustraliaDeviceGoogle Pixel 2Operating SystemAndroid 10 My Question or IssueWhen casting to a Google Home speaker, the lock screen playback controls/song info loses connection when the phone is in standby. Have to unlock the phone, ...

Visitor

Plan Premium Country Australia Device Google Pixel 2 Operating System Android 10   My Question or Issue When casting to a Google Home speaker, the lock screen playback controls/so...

kicker1

Regular

2526 Views

3 replies

1 likes

  • 2526 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cant keep listening to old songs

Anyone just listening to music and then it goes back to the last song u added after u get into your older liked songs

Visitor

Anyone just listening to music and then it goes back to the last song u added after u get into your older liked songs 

Mario

Spotify Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Spotify Pauses Randomly When Listening Offline-Android

Hello! I have a Family Subscription for Spotify. I work in a manufacturing plant that has no wifi or cell service for employees. I use 2 different phones (both Androids) at work. The one phone, which is a Moto G, I hook into the area speaker for ever...

Visitor

Hello! I have a Family Subscription for Spotify. I work in a manufacturing plant that has no wifi or cell service for employees. I use 2 different phones (both Androids) at work. The one phone, which...

670 Views

0 replies

1 likes

android devices
Music pauses
Offline listening
Random Pauses
  • 670 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Mobile][Discover] Artist Feed

I had a bonus feature. There was a flash symbol next to the setting symbol. When you click on it you can see all the new songs/albums which are published from the artists that you're following. With this feature you are always up to date.

Visitor

I had a bonus feature. There was a flash symbol next to the setting symbol. When you click on it you can see all the new songs/albums which are published from the artists that you're following. With ...

Peter

Spotify Legend

663 Views

1 replies

1 likes

Mobile
  • 663 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pause And Play button not working on lock screen

Hi, Spotify has recently updated and ever since the update to version 8.5.9.737 the play and pause button doesn't function on the lock screen, is there any help for this I have tried clean install but still happening, any help would be much appreciat...

Music Fan

Hi, Spotify has recently updated and ever since the update to version 8.5.9.737 the play and pause button doesn't function on the lock screen, is there any help for this I have tried clean install bu...

metaman15

Visitor

5401 Views

5 replies

4 likes

  • 5401 Views
  • 5 replies
  • 4 likes

Spotify does not continue playing after paused for a while.

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 10+, Android AutoOperating SystemAndroid Oreo My Question or IssueHi. I've been having this problem for a few weeks now. If I have Spotify paused for an extended period of time, and I reopen the app...

Visitor

Plan Premium Country United States Device Samsung Galaxy 10+, Android Auto Operating System Android Oreo   My Question or Issue Hi. I've been having this problem for a few weeks n...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Web & Spotify Android App Not Syncing

PlanFree/PremiumCountryUSADeviceMotorola Z3 Force & ComputerOperating SystemAndroid & Windows 10 My Question or IssueI'm trying to clean up my Library of Liked Songs. I have unlike many songs on the Spotify App for Windows on my computer, but my Spot...

Visitor

Plan Free/Premium Country USA Device Motorola Z3 Force & Computer Operating System Android & Windows 10   My Question or Issue I'm trying to clean up my Library of Liked Songs....

TaTHEj

Composer

754 Views

1 replies

0 likes

  • 754 Views
  • 1 replies
  • 0 likes

Does the Android app still scrobble to Last.fm?

Plan: PremiumCountry: US Device: Pixel 3Operating System: Android version 10 I have Last.fm account hooked up to my Spotify account to help with scrobbling. However, I'm noticing that anything played on my Android device doesn't scrobble to Last.fm. ...

Visitor

Plan: Premium Country: US   Device: Pixel 3 Operating System: Android version 10   I have Last.fm account hooked up to my Spotify account to help with scrobbling. However, I'm noticin...

Jose_M

Spotify Star

1085 Views

1 replies

0 likes

  • 1085 Views
  • 1 replies
  • 0 likes

Can't invite invite my son to become a member in the family plan

Plan Family PremiunCountry Denmark DeviceAndroid HuaweiOperating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I am not able to invite my son to family premium plan. We are living under the roof. We have tried the incognito m...

Casual Listener

Plan Family Premiun Country Denmark   Device Android Huawei Operating System  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I am not able to invite my ...

Jose_M

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Can't download songs to SD anymore

PlanPremiumCountryUnited StatesDeviceSanding Galaxy A10Operating SystemAndroid My Question or IssueToday I noticed that all of my songs which were downloaded to my SD card started getting downloaded to my phone's internal storage. I went to change th...

Visitor

  Plan Premium Country United States Device Sanding Galaxy A10 Operating System Android   My Question or Issue Today I noticed that all of my songs which were downloaded to my SD...

Jose_M

Spotify Star

776 Views

1 replies

1 likes

  • 776 Views
  • 1 replies
  • 1 likes

How getting real customer support?

How can I get real customer support? Usually you get only here the advise: reinstall. But problems are not addressed. I wonder, why I pay a monthly fee.

Roadie

How can I get real customer support?    Usually you get only here the advise: reinstall.    But problems are not addressed. I wonder, why I pay a monthly fee. 

Jose_M

Spotify Star

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Pausa de música.

PremiumBrasilAndroid 9 Samsung A7 2018Meu aplicativo para música sozinha, e acontece o mesmo quando eu uso o aplicativo Lite. Como resolver ira?

Visitor

Premium Brasil Android 9  Samsung A7 2018 Meu aplicativo para música sozinha, e acontece o mesmo quando eu uso o aplicativo Lite. Como resolver ira?

Jose_M

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes