Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195030 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536413 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
440397 Views
565 replies
37 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
289 Views
0 replies
0 likes
I have had this issue a couple of times now: Enabled offline mode, some time later (for whatever reason) Spotify logs out. If I try to login again I can't and I get a reminder that the app is offline (even though Username and Password are correct and...
I have had this issue a couple of times now: Enabled offline mode, some time later (for whatever reason) Spotify logs out. If I try to login again I can't and I get a reminder that the app is ...
Moderator
439 Views
1 replies
0 likes
Spotify was working normally until a few days ago. Suddenly the songs I downloaded to my device won't play unless I connect my device to the internet. Spotify works fine on my desktop and my two smartphones. I have already deleted the cache and resta...
Spotify was working normally until a few days ago. Suddenly the songs I downloaded to my device won't play unless I connect my device to the internet. Spotify works fine on my desktop and my two smar...
Composer
1173 Views
3 replies
0 likes
PlanFree CountryIndia Device(Redmi Note7s)Operating System(Android) My Question or IssueI've accidentally hide song from lock screen while it was playing from my liked songs, now I've tried several times to unlike and again added in liked songs, but ...
Plan Free Country India Device (Redmi Note7s) Operating System (Android) My Question or Issue I've accidentally hide song from lock screen while it was playing from m...
Moderator
765 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry usa Device(Samsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue There's a new feature that let's you...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country usa Device (Samsung Galaxy 8 Operating Syste...
Spotify Legend
1991 Views
3 replies
3 likes
Plan - PremiumDevice - Huawei P9Operating System - Android 7 NougatI play music from spotify through a bluetooth headset. Sometimes, when I disconnect the headset, it after some time runs music itself through the phone's speaker like a phone in my po...
Plan - Premium Device - Huawei P9 Operating System - Android 7 Nougat I play music from spotify through a bluetooth headset. Sometimes, when I disconnect the headset, it after some time run...
385 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy J5Operating SystemAndroid 6.0.1 My Question or IssueWhen I go to the podcasts tab in my library it shows that it's empty even though I follow many podcasts, and when I try to look them up in the search tab...
Plan Premium Country Brazil Device Samsung Galaxy J5 Operating System Android 6.0.1 My Question or Issue When I go to the podcasts tab in my library it shows that it's empty even tho...
602 Views
0 replies
1 likes
PlanFreeCountryUSDevicePixel 3Operating SystemAndroid 10Spotify Versionversion 8.5.56.1186 My Question or IssueAll day today, I've been casting to various Wifi devices around my house and after about 10 seconds, Spotify stops casting. I verified the ...
Plan Free Country US Device Pixel 3 Operating System Android 10 Spotify Version version 8.5.56.1186 My Question or Issue All day today, I've been casting to various Wifi de...
282 Views
0 replies
0 likes
PlanPremiumCountryGreeceDeviceXiaomi Redmi 5 PlusOperating System Android 8.1.0 (Oreo), MIUI Global 11.0.2 My Question or IssueHey, my problem is that I can't open Spotify when I open Spotify my phone restart on its own. I have reinstalled it up to 1...
Plan Premium Country Greece Device Xiaomi Redmi 5 Plus Operating System Android 8.1.0 (Oreo), MIUI Global 11.0.2 My Question or Issue Hey, my problem is that I can't open Spoti...
285 Views
0 replies
0 likes
Premium Account CountryMexico DeviceSamsung J7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm a Premium User and always have shuffle turned off, Automix option too, well when i play my liked playlist everything plays as...
Premium Account Country Mexico Device Samsung J7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Im a Premium User and always ha...
293 Views
0 replies
0 likes
Since that latest update to my Android phone when I click three dots next to a track on an offline playlist, to select "Add to Up Next", it tells me I have to go online to see the menu. I wondering why I'm paying for a feature, offline playlists, if ...
Since that latest update to my Android phone when I click three dots next to a track on an offline playlist, to select "Add to Up Next", it tells me I have to go online to see the menu. ...
Casual Listener
10839 Views
3 replies
4 likes
PlanFreeCountryGermanyDeviceSamsung A6Operating SystemAndroidHi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs. Even if I add new songs to the list it always plays the same songs. Even in ...
Plan Free Country Germany Device Samsung A6 Operating System Android Hi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs. Eve...
249 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was having an issue that spotify would stop during a song, sometimes after 1 song sometimes...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was ...
391 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe need an update that we can do local files directly on mobile phones and tablets instead of...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We need...
312 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueEverytime I pause the app through the music control or if I play a video or a sound on another app that pauses spotify, the spotify app/music contr...
Plan Premium Country United Kingdom Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Everytime I pause the app through the music control or if I play a...
419 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceLG G4Operating SystemAndroid 6.0 Hallo everyone, Until the day before yesterday, everything went well: i have lots of local files on my computer which I imported in the desktop-version (Windows 10), put into a playlist...
Plan Premium Country Germany Device LG G4 Operating System Android 6.0 Hallo everyone, Until the day before yesterday, everything went well: i have lots of local file...
Visitor
1523 Views
4 replies
0 likes
I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps clicking the first option which is now hide this song. T...
I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps click...
Moderator
592 Views
1 replies
0 likes
Premium (Family Plan), Samsung Galaxy 8Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only saw "Find Friends". I tapped the "Find Friends" butt...
Premium (Family Plan), Samsung Galaxy 8 Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only...
Spotify Legend
6170 Views
1 replies
1 likes
Bonjour.. J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free . Isabelle
Bonjour.. J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free . Isabelle
Spotify Legend
704 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or Issueas stated in title, my app no longer shows an option to save downloaded files to the SD card, and this is a huge deal breaker for me because I have a large co...
Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android 10 My Question or Issue as stated in title, my app no longer shows an option to save downloaded files to t...
Regular
607 Views
1 replies
0 likes
