Help Wizard

Step 1


Mobile import local files (Android)

Mobile import local files (Android)



Premium (Family)




Lg G8s 

Operating System

Android 9 (pie)


My Question or Issue

Why is this option not available for my account?

My friend has that option (and if i sign in with his account i got that option too) (See image)

--> So it must be a server side option


To anyone with enough rights: please enable this option for my account

(or is there anything that i can do to enable this option?)


PS: Tried to reinstall app (including cache etc.)


WhatsApp Image 2020-05-25 at 02.02.17.jpg
2 Replies

Hey there @Dschogo,


Thanks for reaching out - we’re here to help!


We’re often testing and launching improvements and new features. This means you might see something on the app your friend doesn’t, or get a new feature to try only temporarily. 


We suggest you check this help article for more info about test features.


Tip: Make sure you don't miss a thing by enabling automatic updates on your device.


Hope this helps. Let us know if you have any more questions. 

Thanks for the quick answer.


I considered that as well but he got this feature 2 or maybe 3 years ago. And since then its working fine for him.


Is it possible to set me on this "test list for new features"?

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