Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203025 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
547973 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455698 Views
571 replies
38 likes
Im premiumSuddently, the soptify on my android doesnt download I have wifi,space,etc. Last week was working fine, and now it stopped. I have the same problem on both my androids...
Im premium Suddently, the soptify on my android doesnt download I have wifi,space,etc. Last week was working fine, and now it stopped. I have the same problem on both my androids... ...
520 Views
0 replies
0 likes
For a while I can't use Spotify on Android Auto, it says that's offline and only show offline library. In Android Auto I use internet in apps like GMap PlanPremiumCountryBrazil DeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,...
For a while I can't use Spotify on Android Auto, it says that's offline and only show offline library. In Android Auto I use internet in apps like GMap Plan Premium Country Brazil ...
Casual Listener
752 Views
1 replies
0 likes
Two phones:Huawei p30 pro emui 10.0. 0.195Samsung galaxy s7 android 10 G930FXXS8ETC1Spotify version 8.5.64.1046 I'm using Spotify on both phones and autoplay isn't working on either. I play a song from the search but at the end it doesn't play simila...
Two phones: Huawei p30 pro emui 10.0. 0.195 Samsung galaxy s7 android 10 G930FXXS8ETC1 Spotify version 8.5.64.1046 I'm using Spotify on both phones and autoplay isn't working on either. I...
Community Legend
516 Views
1 replies
0 likes
I use Spotify Premium family on my android phone. In addition I have a Yamaha musiccast speaker and app. For songs the Spotify direct option with available devices it works perfectly. But not for podcasts. Those I have to use bluetooth. Does anyone k...
I use Spotify Premium family on my android phone. In addition I have a Yamaha musiccast speaker and app. For songs the Spotify direct option with available devices it works perfectly. But not for pod...
Moderator
814 Views
1 replies
0 likes
PlanFreeCountryIndiaDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueI am able to login into my Spotify account through the Webpage, but i am unable to login from my Spotify App on my mobile.Tried logging in using Email ID and Username. ...
Plan Free Country India Device OnePlus 7 Operating System Android 10 My Question or Issue I am able to login into my Spotify account through the Webpage, but i am unable to login fro...
Spotify Legend
1311 Views
5 replies
0 likes
PlanPremiumCountryGermany Operating SystemAndroid My Question or Issue
Plan Premium Country Germany Operating System Android My Question or Issue
345 Views
0 replies
0 likes
PlanPremiumCountrySouth Africa Device(Huawei Y7 2019)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify won't download music offline properly and sometimes it delays opening music offline
Plan Premium Country South Africa Device (Huawei Y7 2019) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My spotify won't download m...
Moderator
708 Views
1 replies
0 likes
My app automatically updated (I presume), and the update removes a feature I loved. I'm on Android, and there used to be a little lightning bolt in the top right hand corner on my screen, just to the left of the settings cog. When the button was push...
My app automatically updated (I presume), and the update removes a feature I loved. I'm on Android, and there used to be a little lightning bolt in the top right hand corner on my screen, just to the...
Spotify Legend
1588 Views
4 replies
2 likes
Some change was recently made that changes the way blocking works in the Daily Mixes. It looks like the ability to block (skip) specific songs in a shared playlist was finally added, so your device will skip over songs in a public playlist, but the p...
Some change was recently made that changes the way blocking works in the Daily Mixes. It looks like the ability to block (skip) specific songs in a shared playlist was finally added, so your device w...
1077 Views
0 replies
0 likes
PlanFree/PremiumCountryPreviously USA, currently JapanDeviceNook & Galaxy J3 VOperating SystemNo idea My Question or IssueI was playing music with no problem and then randomly it stopped playing & no matter what I do it won't play any music, not even...
Plan Free/Premium Country Previously USA, currently Japan Device Nook & Galaxy J3 V Operating System No idea My Question or Issue I was playing music with no problem and then ran...
Moderator
465 Views
1 replies
0 likes
error message "no internet conection available" when using wifi. I have no problems connecting with my mobile internet.Only happens when connecting to Wifi. PlanPremiumCountryPhilippines DeviceOppo F5Operating SystemAndroid My Question or Issueerror ...
error message "no internet conection available" when using wifi. I have no problems connecting with my mobile internet.Only happens when connecting to Wifi. Plan Premium Country Philippines...
Moderator
760 Views
1 replies
0 likes
PlanPremiumCountryIsraelDeviceHuawei P9Operating SystemAndroid 7 My Question or IssueAutoplay is on but not working for three days. I tried to reinstall but it did not help... Thank you
Plan Premium Country Israel Device Huawei P9 Operating System Android 7 My Question or Issue Autoplay is on but not working for three days. I tried to reinstall but i...
Community Legend
809 Views
3 replies
0 likes
Why do songs stop in the middle and skip to next song or just keep restarting in the middle of the song?
Why do songs stop in the middle and skip to next song or just keep restarting in the middle of the song?
Not applicable
1432 Views
6 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A71Operating SystemAndroid 10My Question or IssueAutoplay does not work on my new phone. Works fine on my desktop and macbook, but nothing on my phone - just stops at the end of an album/playlist. ...
Plan Premium Country United Kingdom Device Samsung Galaxy A71 Operating System Android 10 My Question or Issue Autoplay does not work on my new phone. Works fine on my desktop and macbook, b...
Community Legend
560 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceXiaomi A3Operating SystemAndroid Oreo My Question or IssueSince a few weeks I experience following problems: when starting to play a new playlist, one song is played and thereafter spotify returns to a single same album...
Plan Premium Country Germany Device Xiaomi A3 Operating System Android Oreo My Question or Issue Since a few weeks I experience following problems: when starting to pla...
Moderator
544 Views
1 replies
0 likes
The app has never worked correctly for me. I have autoplay ticked but it never autoplays, instead replays the same song. I have reinstalled the app, signed out everywhere, toggled it on and off, changed other settings (crossfade)...nothing works. Not...
The app has never worked correctly for me. I have autoplay ticked but it never autoplays, instead replays the same song. I have reinstalled the app, signed out everywhere, toggled it on and off, chan...
Moderator
415 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy A10eOperating SystemAndroid Pie My Question or IssueSo I have three devices that I'm using to listen to Spotify, but I'm planning to only use one - my phone - to download and listen online. The problem is it ...
Plan Premium Country USA Device Samsung Galaxy A10e Operating System Android Pie My Question or Issue So I have three devices that I'm using to listen to Spotify, but I'm planning to...
Moderator
3182 Views
1 replies
0 likes
PlanPremiumCountrySingapore DeviceHuawei P30 Operating SystemAndroid My Question or IssueI can't share the songs to Instagram story after I purchased the premium plan, I bought the plan just for share it! Please fix it out!
Plan Premium Country Singapore Device Huawei P30 Operating System Android My Question or Issue I can't share the songs to Instagram story after I purchased the pr...
Casual Listener
1161 Views
2 replies
1 likes
PlanPremiumCountryMexicoDeviceSamsung A51Operating SystemAndroid 10 My Question or Issue I have a lot of albums downloaded, not all albums songs are on my liked songs, and it's fine that way. But whenever I go offline, and try to open an albums it ju...
Plan Premium Country Mexico Device Samsung A51 Operating System Android 10 My Question or Issue I have a lot of albums downloaded, not all albums songs are on my liked songs,...
Not applicable
1121 Views
2 replies
1 likes
PlanPremiumCountryCanadaDeviceGoogle Pixel 4 XLand Nissan Sentra 2020Operating SystemAndroid 10 - Build number QQ3A.200605.001 Spotify Version 8.5.64.1046 My Question or IssueThe title of this post is clear enough Ahah. When using Spotify through And...
Plan Premium Country Canada Device Google Pixel 4 XL and Nissan Sentra 2020 Operating System Android 10 - Build number QQ3A.200605.001 Spotify Version 8.5.64.1046 My Q...
525 Views
0 replies
0 likes
