Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 44335 Views
  • 66 replies
  • 25 likes
  • 44335 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879017 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879017 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26668 Views
  • 4 replies
  • 0 likes
  • 26668 Views
  • 4 replies
  • 0 likes

Superuser Contribution Report issue

How do you report an issue with a track on Android, as there doesn't appear to be any options available? I've been forced to come to the Spotify Community website via the browser in order to ask this question. My reason for being here is this single....

  • Visitor
  • How do you report an issue with a track on Android, as there doesn't appear to be any options available? I've been forced to come to the Spotify Community website via the browser in order to ask this...
  • Mario
  • Spotify Legend
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't share music to Instagram Stories

the choice to share music to the Instagram story disappears, so I can't to share the music I hear on Instagram.PlanFreeCountryIndonesiaDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid PieMy Question or Issuethe option to share is missing

  • Visitor
  • the choice to share music to the Instagram story disappears, so I can't to share the music I hear on Instagram. Plan Free Country Indonesia Device Xiaomi Redmi Note 5 Pro Operating System And...
  • Mario
  • Spotify Legend
  • 952 Views
  • 1 replies
  • 0 likes
  • Android
    Instagram Stories
  • 952 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't share sings to my Instagram Story

PlanPremiumCountrySingaporeDeviceMi Max 2Operating SystemAndroid My Question or IssueI always used to be able to share songs to my instagram story. But recently the option wasn't available. I just updated both instagram and spotify thinking that was ...

  • Visitor
  • Plan Premium Country Singapore Device Mi Max 2 Operating System Android   My Question or Issue I always used to be able to share songs to my instagram story. But recently the option wa...
  • Mario
  • Spotify Legend
  • 407 Views
  • 3 replies
  • 1 likes
  • 407 Views
  • 3 replies
  • 1 likes

Superuser Contribution I cant seem to share a song to my IG stories. Help.

Hello, i have always shared songs tk my IG stories before.... but now that option/feature is missing... My apps are up to date. Im using Samsung galaxy a50

  • Regular
  • Hello, i have always shared songs tk my IG stories before.... but now that option/feature is missing...   My apps are up to date. Im using Samsung galaxy a50
  • Mario
  • Spotify Legend
  • 645 Views
  • 4 replies
  • 1 likes
  • 645 Views
  • 4 replies
  • 1 likes

Superuser Contribution How to look up the recent songs I've listened to

PlanFree/PremiumCountry Device(Android)Operating System(Android My Question or Issues:How to look up the recent songs I've listened to

  • Visitor
  • Plan Free/Premium Country   Device (Android) Operating System (Android   My Question or Issues: How to look up the recent songs I've listened to
  • Mario
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Some song stops when casted to chromecast

PlanPremium DeviceOneplus7pro, samsung s8 and every device tested My Question or IssueSome song keeps playing but seems muted out when casted on chromecast. Other one stops. Both things happen at a certain point of the songs (where maybe previously t...

  • Newbie
  • Plan Premium   Device Oneplus7pro, samsung s8 and every device tested   My Question or Issue Some song keeps playing but seems muted out when casted on chromecast. Other one stops. B...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Não reproduz a música de um artista

PlanPremium famíliaCountryBrasil Device(Moto E6 plus) My Question or Issue Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quanto computador ou Ipad, a música simplesmente no toca. Quando tentei pelo desktop, apareceu uma ...

  • Casual Listener
  • Plan Premium família Country Brasil   Device (Moto E6 plus)     My Question or Issue   Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quant...
  • Mozer
  • Composer
  • 588 Views
  • 3 replies
  • 0 likes
  • 588 Views
  • 3 replies
  • 0 likes

Superuser Contribution Random pause on Samsung

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy 10Operating SystemAndroid 10 My Question or IssueSo I've been subscribed for a while now and this happens a lot and is quite irritating. My music keep pausing and unpausing randomly. It not my wifi i...

  • Visitor
  • Plan Premium Country South Africa Device Samsung Galaxy 10 Operating System Android 10   My Question or Issue So I've been subscribed for a while now and this happens a lot and is quit...
  • Ivan
  • Spotify Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

[Android][Browse] Android Auto albums start with random track

I only listen to full albums on Spotify, but when selecting an album through Android Auto the album doesn't start from track 1. It seems like albums begin at a random track, even when looking at the tracklisk. The only workaround I found is to go to ...

  • Casual Listener
  • I only listen to full albums on Spotify, but when selecting an album through Android Auto the album doesn't start from track 1. It seems like albums begin at a random track, even when looking at the ...
  • biv_3
  • Casual Listener
  • 888 Views
  • 2 replies
  • 3 likes
  • Android
    Browse
  • 888 Views
  • 2 replies
  • 3 likes

app lags - clean install helps only temporarily

account PremiumCountry Germany DeviceSamsung Galaxy 7Operating SystemAndroid 8.0.0 My Question or IssueI've had this problem for several years now - Spotify becomes unresponsive in search mode or when I try to access my library. I've done a clean ins...

  • Casual Listener
  • account Premium Country Germany   Device Samsung Galaxy 7 Operating System Android 8.0.0   My Question or Issue I've had this problem for several years now - Spotify becomes unre...
  • 404 Views
  • 0 replies
  • 1 likes
  • 404 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify audio began failing with Chromecast

PlanPremiumCountryArgentina DeviceXiaomi MiA2Operating SystemAndroid 9 My Question or Issue I'd been using chromecast with Spotify without problems but suddenly, it doesn't play more than one song and then it stops. I can see that it continues playin...

  • Newbie
  •   Plan Premium Country Argentina  Device Xiaomi MiA2 Operating System Android 9   My Question or Issue  I'd been using chromecast with Spotify without problems but sudd...
  • ewotring
  • Newbie
  • 2210 Views
  • 7 replies
  • 1 likes
  • 2210 Views
  • 7 replies
  • 1 likes

My listening activity not updating for my friends to see, but only when connected to a wifi device

My Question or IssueI have found that my listening activity is only updating for my friends to see, when i'm playing from my computer or telephone through speakers og through jackstick. But mostly im playing music through my wifi devices, which does ...

  • Visitor
  • My Question or Issue I have found that my listening activity is only updating for my friends to see, when i'm playing from my computer or telephone through speakers og through jackstick. But mostly ...
  • 668 Views
  • 0 replies
  • 1 likes
  • device
    Friends
    listening activity
    Update
  • 668 Views
  • 0 replies
  • 1 likes

Volume LOW?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemNot sure. Whatever is newest I guess? My Question or IssueMy question is this: Does Spotify in general have less volume than other music apps? The reason why I ask is because yesterday I go...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Not sure. Whatever is newest I guess?   My Question or Issue My question is this: Does Spotify in general have les...
  • skunk3
  • Casual Listener
  • 876 Views
  • 2 replies
  • 0 likes
  • 876 Views
  • 2 replies
  • 0 likes

Volume spikes for 1 sec when app first launched

It bursts my ears. This problem occurs specifically when the app is just launched (as opposed to being brought back from background) and when the first song is played. The volume just spikes up to what I believe to be max for one split second and the...

  • Visitor
  • It bursts my ears. This problem occurs specifically when the app is just launched (as opposed to being brought back from background) and when the first song is played. The volume just spikes up to wh...
  • 418 Views
  • 0 replies
  • 0 likes
  • Volume Levels
  • 418 Views
  • 0 replies
  • 0 likes

It's been 2 years since my local files last synced with my phone.

I've tried clearing cache, reinstalling, disabling firewall, disabling avg, a different PC, different mobile, different church, PC as wifi hotspot, different WiFi. The meta data isn't the problem, all the tracks just stay greyed out on my Samsung tab...

  • Casual Listener
  • I've tried clearing cache, reinstalling, disabling firewall, disabling avg, a different PC, different mobile, different church, PC as wifi hotspot, different WiFi. The meta data isn't the problem, al...
  • thisisafish
  • Casual Listener
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

New home screen

Hello the new home screen is gone i cannot see the six recommendations anymore. I tried everything. Anybody else with this problem.PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows ...

  • Visitor
  • Hello the new home screen is gone i cannot see the six recommendations anymore. I tried everything. Anybody else with this problem. Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Spotify stops playing randomly (S9, Android 10)

Premium PlanPolandSamsung Galaxy 9 (Android 10, phone kept up-to-date)Spotify version: 8.5.49.973Hey guys, I've had Spotify for over a year on my S9 and never had issues until now. I've noticed it randomly stops playing musing (pauses a track while p...

  • Regular
  • Premium Plan Poland Samsung Galaxy 9 (Android 10, phone kept up-to-date) Spotify version: 8.5.49.973 Hey guys,  I've had Spotify for over a year on my S9 and never had issues until...
  • dreamlike
  • Regular
  • 974 Views
  • 2 replies
  • 2 likes
  • Android
    pause
    s9
    stops
  • 974 Views
  • 2 replies
  • 2 likes

Superuser Contribution Radio station error

PlanPremium CountryUSADeviceSamsung Galaxy 8+Operating SystemAndroid version 9Spotify version 8.5.51.941 My Question or IssueI have several playlists. On some playlists, not all, i cannot create a station based on the playlist. I select the Go to Pla...

  • Casual Listener
  • Plan Premium   Country USA Device Samsung Galaxy 8+ Operating System Android   version 9 Spotify version 8.5.51.941   My Question or Issue I have several play...
  • Ivan
  • Spotify Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • 841 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plenty of songs not available

PlanPremiumCountryIndiaDeviceOneplus 5Operating SystemAndroid 9 My Question or IssueThere are many Hindi songs that are either not searchable or greyed out and not playing with a message "this song is currently unavailable".

  • Visitor
  • Plan Premium Country India Device Oneplus 5 Operating System Android 9   My Question or Issue There are many Hindi songs that are either not searchable or greyed out and not playing wi...
  • Ivan
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album covers randomly dissapearing

PlanPremiumCountryEcuador DeviceSamsung Galaxy Note 10Operating SystemAndroid 9 So i have been using spotify on offline mode for years and recently when i go offline for some days some of my downloaded songs album art dissapear randomly and it is rep...

  • Visitor
  •   Plan Premium Country Ecuador  Device Samsung Galaxy Note 10 Operating System Android 9   So i have been using spotify on offline mode for years and recently when i go offli...
  • Ivan
  • Spotify Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes