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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5512 Views

0 replies

7 likes

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Superuser Contribution Songs stuck during playing

PlanPremiumCountryGreeceDevice(beelink media player)Operating System(Android ) My Question or IssueI have a problem with spotify..When i am listening, songs are stucking for a little during playing and continue.This happens every 5 minutes more or le...

Visitor

Plan Premium Country Greece Device (beelink media player) Operating System (Android )   My Question or Issue I have a problem with spotify..When i am listening, songs are stucking for ...

Mario

Spotify Legend

628 Views

3 replies

0 likes

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Superuser Contribution Specific podcast won't play

PlanPremiumCountryUSADevice: Samsung Galaxy 9 One specific Podcast, Be Scared, has issues either or loading or flat out playing. I've uninstalled and re-installed the Spotify software on my phone and still no dice. In the past I've experienced delays...

Visitor

Plan Premium Country USA Device:  Samsung Galaxy 9   One specific Podcast, Be Scared, has issues either or loading or flat out playing. I've uninstalled and re-installed the Spotify ...

Mario

Spotify Legend

654 Views

1 replies

0 likes

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Superuser Contribution Unable to Share to Instagram Stories

PlanPremiumCountryUSADeviceSamsung Galaxy 9+Operating SystemAndroid v9 My Question or IssueI am unable to share to my Instagram story, I only have the option to share via Direct Message. I have tried a few different methods recommended online, howeve...

Visitor

Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android v9       My Question or Issue I am unable to share to my Instagram story, I only have the option ...

Mario

Spotify Legend

489 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Podcast Lists

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Note 10+Operating SystemOne IU 2 Android 10 My Question or IssueOn previous versions when selecting a podcast it will feature at the top the episode you were up to making it so easy since some podcasts ...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy Note 10+ Operating System One IU 2 Android 10   My Question or Issue On previous versions when selecting a podcast it will feature ...

madushidesilva

Casual Listener

508 Views

2 replies

0 likes

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Superuser Contribution "Now Playing" song gets stuck on the same song

The song listed as currently playing gets stuck on one song. Any song that I play will show as the song that gets stuck, even though my laptop and amazon devices show the correct song that's playing. It fixes itself randomly, but I'm not sure how. Cl...

Casual Listener

The song listed as currently playing gets stuck on one song. Any song that I play will show as the song that gets stuck, even though my laptop and amazon devices show the correct song that's playing....

Elena

Moderator

46766 Views

27 replies

15 likes

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Superuser Contribution Spotify not working properly with Galaxy Buds and Galaxy Active2

PlanPremiumCountryCanadaDeviceNote 10+Operating SystemAndroid 10 My Question or IssueI recently bought the Active 2 and Galaxy Buds. Initially I could control Spotify as intended using the app on the watch or the tap feature on the buds, but not long...

Newbie

Plan Premium Country Canada Device Note 10+ Operating System Android 10   My Question or Issue I recently bought the Active 2 and Galaxy Buds. Initially I could control Spotify as inte...

Ver

Spotify Legend

7670 Views

3 replies

2 likes

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Superuser Contribution I can't share to Instagram Story

PlanFreeCountryPolandDeviceHuawei P30 ProOperating SystemAndroid 10 My Question or IssueHi all, I tryed all tips from internet like clear cache in Instagram and Spotify app and reinstalling them. Still I don't have option to share on Instagram story....

Casual Listener

  Plan Free Country Poland Device Huawei P30 Pro Operating System Android 10   My Question or Issue Hi all,  I tryed all tips from internet like clear cache in Instagram an...

EmilLipski

Casual Listener

1501 Views

5 replies

0 likes

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Any way to access my queue without Now Playing button?

Plan(Family) PremiumCountrySwedenDeviceOnePlus 5TOperating SystemOxygen OS 9.0.10 My Question or IssueI queued up some songs in the app to listen to them, but I don't see how I can access the queue without clicking on the Playing Now menu. I don't ha...

Visitor

Plan (Family) Premium Country Sweden Device OnePlus 5T Operating System Oxygen OS 9.0.10   My Question or Issue I queued up some songs in the app to listen to them, but I don't se...

287 Views

0 replies

0 likes

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Superuser Contribution Extremely slow running

App takes anywhere upto 5 minutes to open up past the initial opening screen (the Spotify emblem) then another few minutes of blank screen before bringing up the main screen. Once that's happened it will take a few tries to play music as pressing the...

Visitor

App takes anywhere upto 5 minutes to open up past the initial opening screen (the Spotify emblem) then another few minutes of blank screen before bringing up the main screen. Once that's happened it ...

Mario

Spotify Legend

417 Views

1 replies

1 likes

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Daily Mix Bug

Hello, I'm a premium Android (actually OxygenOS v9.0.1 based on Android v9) user and I would like to report a bug when using Daily Mix feature. I noticed that the Mix will play songs in random order if random reproduction was previously selected but ...

Visitor

Hello,    I'm a premium Android (actually OxygenOS v9.0.1 based on Android v9) user and I would like to report a bug when using Daily Mix feature.   I noticed that the Mix will pla...

931 Views

0 replies

1 likes

bug
daily
mix
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[Android] App hangs when viewing album in landscape mode (Android)

After trying to open certain pages while Android (8.0.0) is in landscape mode the app hangs completely. The only way to get out of this is to lock your phone and switch to portrait mode.This happens when trying to view any page for which there is no ...

Visitor

After trying to open certain pages while Android (8.0.0) is in landscape mode the app hangs completely. The only way to get out of this is to lock your phone and switch to portrait mode. This happen...

305 Views

0 replies

0 likes

Android
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Local Files in Spotify Lite app for Android

PlanPremiumCountryArgentinaDeviceSamsungOperating SystemAndroid Oreo My Question or IssueI have the Spotify Lite app for Android, and I can't sync local files from my computer to the app. I can do it in the "normal" Spotify app, but not in the Lite v...

Visitor

Plan Premium Country Argentina Device Samsung Operating System Android Oreo   My Question or Issue I have the Spotify Lite app for Android, and I can't sync local files from my compute...

1888 Views

0 replies

1 likes

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Epic Collection notification

PlanPremiumCountryUKDeviceMoto GOperating SystemAndroid My Question or IssueI've encountered the Epic Collection notification. I'm not concerned about the limit, however I have deleted numerous albums and playlists from my library, but Spotify App do...

Newbie

Plan Premium Country UK Device Moto G Operating System Android   My Question or Issue I've encountered the Epic Collection notification. I'm not concerned about the limit, however I ha...

Luan

Spotify Star

460 Views

1 replies

0 likes

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Superuser Contribution Why am I suddenly not online?

PlanPremiumCountryNew ZealandDeviceMoto G4 plusOperating SystemAndroid 8.1.0 My Question or IssueI am suddenly unable to add a song to a playlist, as it tells me "Go online to see menu". I did not change any settings from my previous use.In my settin...

Regular

  Plan Premium Country New Zealand Device Moto G4 plus Operating System Android 8.1.0   My Question or Issue I am suddenly unable to add a song to a playlist, as it tells me...

Katerina

Spotify Legend

658 Views

1 replies

1 likes

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How to delete a song from playlist by transferring it to another playlist?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

412 Views

0 replies

0 likes

Playlists
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Cast to Home devices not working

PlanPremiumCountry UK DeviceSamsung Note 8Operating System Android 9 My Question or Issue Spotify is only casting intermittently to various Home devices. They are all visible on 'available devices' but when tapped they just show as endlessly 'connect...

Visitor

Plan Premium Country  UK   Device Samsung Note 8 Operating System  Android 9   My Question or Issue   Spotify is only casting intermittently to various Home devic...

445 Views

0 replies

1 likes

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Lockscreen Album Art

PlanPremiumCountryU.S.ADeviceSamsung Galaxy s10+ My Question or IssueIs there anyway to enable fullscreen album art on the lockscreen I read that it was requested to remove the feature but my own opinion I liked it and was wanting to know if theres a...

Newbie

Plan Premium Country U.S.A Device Samsung Galaxy s10+   My Question or Issue Is there anyway to enable fullscreen album art on the lockscreen I read that it was requested to remove the f...

520 Views

0 replies

0 likes

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Too quiet - Loud, Normal, Quiet all the same

Starting yesterday, Spotify playback became so quiet I could barely hear it, even when ambient noise is negligible. I listen through Otium Bluetook Power Pods, and these have no volume settings of their own. ALL other applications (phone, other media...

Visitor

Starting yesterday, Spotify playback became so quiet I could barely hear it, even when ambient noise is negligible. I listen through Otium Bluetook Power Pods, and these have no volume settings of th...

538 Views

0 replies

0 likes

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Superuser Contribution Startpage is full with stuff i never heard off

PlanPremiumCountryDEDeviceSamsung Galaxy 8Operating SystemAndroidMy Question or IssueI have the problem that my start/home page in the Spotify app no longer displays recently played songs, favorite Albums and Songs, Top Podcasts, Favorite artists, he...

Visitor

Plan Premium Country DE Device Samsung Galaxy 8 Operating System Android My Question or Issue I have the problem that my start/home page in the Spotify app no longer displays recently played...

Mario

Spotify Legend

379 Views

1 replies

1 likes

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Solved!!Superuser Contribution Autoplay doesn't work

PlanPremiumCountrySwitzerland DeviceGalaxy S10Operating SystemAndroid 10 My Question or IssueI'm having issues with the autoplay function, it works maybe 1 time out of 5. The rest of the time I put on a song and it stops right after. I have checked m...

Casual Listener

Plan Premium Country Switzerland   Device Galaxy S10 Operating System Android 10   My Question or Issue I'm having issues with the autoplay function, it works maybe 1 time out of...

LL759

Casual Listener

744 Views

4 replies

0 likes

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