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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375426 Views

541 replies

34 likes

Account
Free
  • 375426 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7525 Views

0 replies

7 likes

  • 7525 Views
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  • 7 likes

Solved!!Superuser Contribution My Samsung Gear S2 can't install Spotify app

PlanPremiumCountryIndonesiaDeviceSamsung Gear S2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have a problem on my Samsung Gear S2. Before i uninstall the Spotify app, There's no connection from my Samsung Gear ...

Newbie

Plan Premium Country Indonesia Device Samsung Gear S2 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I have a problem on my Samsung Gear S2...

cruskai239

Visitor

5883 Views

6 replies

1 likes

  • 5883 Views
  • 6 replies
  • 1 likes

Superuser Contribution Songs play twice when I search for them

Plan PremiumCountry US DevicePixel 2Operating SystemAndroid 10 My Question or IssueIf I search for a song and play it, it does a great job. Until it gets to the end of the song. Then it always plays the exact same song again. After that, it begins pl...

Casual Listener

Plan Premium Country US   Device Pixel 2 Operating System Android 10   My Question or Issue If I search for a song and play it, it does a great job. Until it gets to the end o...

uniqueusername2

Casual Listener

1111 Views

2 replies

0 likes

  • 1111 Views
  • 2 replies
  • 0 likes

Superuser Contribution Low Quality Cover Art In Lock Screen

 PlanPremiumCountryTurkeyDeviceLG G7 ThinQ LM-G710EM 64GBOperating SystemAndroid 9 My Question or IssueCover arts in my phone appear on lock screen as fullscreen. Lately these album covers started to show in low quality and I have not changed a setti...

Regular

  Plan Premium Country Turkey Device LG G7 ThinQ LM-G710EM 64GB Operating System Android 9   My Question or Issue Cover arts in my phone appear on lock screen as fullscreen. Lately th...

rocknrollinn

Regular

1345 Views

2 replies

1 likes

  • 1345 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution [Android Auto] Steering wheel buttons do not work for skipping podcasts back/forwards 15 secs

PlanPremiumCountryUSDeviceGoogle Pixel 2 // 2020 VW Jetta GLI (Autobahn trim)Operating SystemAndroid 10 // Android Auto My Question or IssueHi Spotify team, I have a rather vexing issue for you: I have a 2020 VW Jetta GLI (Autobahn trim—may be import...

Regular

Plan Premium Country US Device Google Pixel 2 // 2020 VW Jetta GLI (Autobahn trim) Operating System Android 10 // Android Auto   My Question or Issue Hi Spotify team, I have a rather v...

Peter

Spotify Legend

8739 Views

5 replies

0 likes

  • 8739 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify playlists duration

PlanPremiumCountryPolandDevice(Sony Xperia 10 Plus, iPhone 7)Operating System(Android 10, iOS 13) Does someone have an explanation why is for the same playlists created by Spotify I can see its total duration on my iPhone but not on Android phone (se...

Regular

Plan Premium Country Poland Device (Sony Xperia 10 Plus, iPhone 7) Operating System (Android 10, iOS 13)   Does someone have an explanation why is for the same playlists created by Spot...

Demart

Regular

3756 Views

4 replies

0 likes

  • 3756 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Anzeige für Neuheiten

PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGuten Morgen, ich hatte vor einigen Wochen für einige Tage rechts oben auf der App-Startsei...

Casual Listener

PlanPremium Country Germany  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Guten M...

Elena

Moderator

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution My songs change on their own

I'm constantly listening to a song and out of nowhere Spotify changes to a completely random one.

Visitor

I'm constantly listening to a song and out of nowhere Spotify changes to a completely random one.  

Mario

Spotify Legend

544 Views

2 replies

1 likes

  • 544 Views
  • 2 replies
  • 1 likes

Superuser Contribution Retroceder musica pelo botão de fone com fio

Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoPremiumPaísBrasilDispositivoSamsung Galaxy S10+Sistema OperacionalAndroid 10 Minha pergunta ou questão:Boa noite a todos. Volte...

Casual Listener

Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Premium País Brasil Dispositivo Samsung Galaxy S10+ Sistema Operaci...

Xenia

Moderator

2886 Views

1 replies

0 likes

  • 2886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Problem

I downloaded a song to my phone and everything worked fine but when i closed the app i couldn't play it anymore it was blacked out and it's starting to get annoying to transfer to my phone all the time any advice??

Visitor

I downloaded a song to my phone and everything worked fine but when i closed the app i couldn't play it anymore it was blacked out and it's starting to get annoying to transfer to my phone all the ti...

Peter

Spotify Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Graue Balken statt Albumtitel

Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe die App schon mehrmals bei installiert. Das Problem ...

Visitor

Hey, seit kurzem erscheinen in der Titelansicht nur noch graue Balken, dort wo die einzelnen Titel erscheinen sollten. Die App reagiert dann gar nicht mehr. Meine Playlist reagiert normal. Ich habe d...

Dito2

Visitor

1639 Views

1 replies

1 likes

Social & Random
  • 1639 Views
  • 1 replies
  • 1 likes

App crashes spontaneously

PlanPremiumCountryRomaniaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueI listen to music on my buds and when i'm browsing apps like facebook or instagram the screen freezes and the spotify app crashes and i have to reopen the sp...

Music Fan

  Plan Premium Country Romania Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue I listen to music on my buds and when i'm browsing apps like faceboo...

Fishtaco

Community Legend

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'local file' shows in playlist on mobile but still unavailable.

PlanPremiumCountryU.S.DeviceOnePlus 6Operating SystemOxygenOS version OP6_O₂_BETA_35My Question or IssueI have added a local file (mp3) to Spotify Desktop and added it to playlists - it plays just fine there. The song shows up on the playlists on my ...

Visitor

Plan Premium Country U.S. Device OnePlus 6 Operating System OxygenOS version OP6_O₂_BETA_35 My Question or Issue I have added a local file (mp3) to Spotify Desktop and added it to playlists ...

Elena

Moderator

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google clock won't play my downloaded tune in fly mode

PlanPremiumCountryFranceDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or IssueI set an alarm clock with Google clock, and I select a tune on Spotify to be alarm. This tune is available in offline mode (it is downloaded on my phone).if I set ...

Newbie

Plan Premium Country France Device Moto G5 Operating System Android 8.1.0   My Question or Issue I set an alarm clock with Google clock, and I select a tune on Spotify to be alarm. Thi...

Elena

Moderator

1657 Views

1 replies

2 likes

  • 1657 Views
  • 1 replies
  • 2 likes

"new songs" button disappeared?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey everyone, a few Werks ago i had a little, flash-shaped Button on my spotify home screen. ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey eve...

Fishtaco

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files greyed out on Android - tried everything!

Hi I'm using a Samsung S9 and Spotify Premium. I have downloaded an mp3 onto my desktop and imported to local files on Spotify desktop app and then created a new playlist with the local file in it but when I go to the new playlist on my phone it is s...

Newbie

Hi I'm using a Samsung S9 and Spotify Premium. I have downloaded an mp3 onto my desktop and imported to local files on Spotify desktop app and then created a new playlist with the local file in it bu...

Peter

Spotify Legend

1352 Views

1 replies

0 likes

  • 1352 Views
  • 1 replies
  • 0 likes

Retrieve Lost Playlists from phone

Hi, I've been using my wife's (we've recently split up) family account for a year or so but she has deleted her account. I had 1000's of songs in my playlists which were downloaded to my phone so that I could listen to them when offline. If I create ...

Casual Listener

Hi,    I've been using my wife's (we've recently split up) family account for a year or so but she has deleted her account. I had 1000's of songs in my playlists which were downloaded to ...

skroon19

Composer

656 Views

4 replies

0 likes

  • 656 Views
  • 4 replies
  • 0 likes

Android bug landscape mode

PremiumGreece Huawei Mate 20 ProAndroid 10 I found a reproducible bug on the Android version of the app, when you are on landscape mode and click on the now playing bar on the bottom, your library becomes either totally empty or has just 1 playlist s...

Visitor

Premium Greece   Huawei Mate 20 Pro Android 10   I found a reproducible bug on the Android version of the app, when you are on landscape mode and click on the now playing bar on the b...

user-removed

Not applicable

600 Views

2 replies

0 likes

  • 600 Views
  • 2 replies
  • 0 likes

Widget

Spoiler (Highlight to read) PlanPremiumCountryGermanySamsung Galaxy S9+ My Question or IssueI had the widget working on my Homescreen but as i moved spotify to my sd card it disappeard and i cant found it anymore in the widgets menu

Visitor

  Plan Premium Country Germany Samsung Galaxy S9+   My Question or Issue I had the widget working on my Homescreen but as i moved spotify to my sd card it disappeard and i cant foun...

skroon19

Composer

511 Views

1 replies

1 likes

  • 511 Views
  • 1 replies
  • 1 likes

Can't sync local files to android

PlanPremiumCountrySpainDevicePC / Phone (Realme X2 Pro)Operating SystemWindows 10 / Realme UI 1.0 (Android 10 with May security patch) My Question or IssueMy local files won't sync, I can play them in my PC but the won't play on my phone if I try to ...

Newbie

Plan Premium Country Spain Device PC / Phone (Realme X2 Pro) Operating System Windows 10 / Realme UI 1.0 (Android 10 with May security patch)   My Question or Issue My local files won'...

user-removed

Not applicable

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume slider on tablet will not link to the slider on the spotify app

PlanPremiumCountryCanadaDeviceGeneric car tabletOperating SystemAndroid 9 My Question or IssueHello there I am noticing an issue with the in app volume slider. It is on the connect page but while listening on a local device. I notice when I am on my ...

Casual Listener

Plan Premium Country Canada Device Generic car tablet Operating System Android 9   My Question or Issue Hello there I am noticing an issue with the in app volume slider. It is on the c...

Ivan

Spotify Legend

700 Views

3 replies

0 likes

Help
support
  • 700 Views
  • 3 replies
  • 0 likes