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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27903 Views
  • 59 replies
  • 23 likes
  • 27903 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870429 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870429 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

How long does it take to download a spotify playlist?

How long does it take to download a spotify playlist? And does it show progress? I'm downloading songs for a trip

  • Newbie
  • How long does it take to download a spotify playlist? And does it show progress? I'm downloading songs for a trip
  • MartinStoichkov
  • Community Legend
  • 18051 Views
  • 1 replies
  • 1 likes
  • 18051 Views
  • 1 replies
  • 1 likes

Xiaomi Spotify Connected volume control broken

Phone: xiaomi redmi 3Spotify: current version Expected behaviour: click on volume on open Spotify app when connected to device should change volume on connected device. But system volume control opens instead in xiaomi and sets the ring tone volume.W...

  • Newbie
  • Phone: xiaomi redmi 3 Spotify: current version   Expected behaviour: click on volume on open Spotify app when connected to device should change volume on connected device. But system volume c...
  • alan_s
  • Visitor
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Bluetooth issues: spotify randomly stops the song

Sometimes, when I'm playing Spotify on Bluetooth devices like car or headphones, it randomly stops the song for many seconds, then it restarts, but one moment later it stops again! This continues for many minutes and if I'm lucky after some time it r...

  • Casual Listener
  • Sometimes, when I'm playing Spotify on Bluetooth devices like car or headphones, it randomly stops the song for many seconds, then it restarts, but one moment later it stops again! This continues for...
  • Giang1
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot access premium account - help please!

PlanFree/PremiumCountry DeviceSamsung S10Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi,I have previously had a free account with Spotify and gained a premium account with my Vodafone contract last year. I cannot seem to access it and I w...

  • Visitor
  • Plan Free/Premium Country   Device Samsung S10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi, I have previously had a free account with Spotify and gained a p...
  • Mario
  • Spotify Legend
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Downloads

Plan: PremiumCountry: UKDevice: Samsung Galaxy s10Operating System: Android 9 My Question or IssuePlan:Premium Country:UK Device: Samsung Galaxy s10 Operating System 9 Hi CommunityBefore subscribing - I already used up my free trial some time ago - I...

  • Regular
  • Plan: Premium Country: UK Device: Samsung Galaxy s10 Operating System: Android 9   My Question or Issue Plan:Premium  Country:UK  Device: Samsung Galaxy s10  Operating Sys...
  • Mario
  • Spotify Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

I cannot find the 'Songs' playlist anymore

The application used to hold a 'Songs' section that held all of the music I had since I started using Spotify. I am now unable to find this section anywhere. Any help would be appreciated.

  • Newbie
  • The application used to hold a 'Songs' section that held all of the music I had since I started using Spotify. I am now unable to find this section anywhere. Any help would be appreciated.  &nb...
  • Emilia_8
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Yet More Issues on Android - Signs Me Out After Every Session/Deleting Offline Music

PREMIUMUKANDROIDMOTO G5 PLUS In the gym earlier, music skips forward, plays 1 second, skips back, plays 1 second, skips forward rinse and repeat. So I hard shut down the app through settings/application/force stop. Reload the app and asks me to sign ...

  • Casual Listener
  • PREMIUM UK ANDROID MOTO G5 PLUS   In the gym earlier, music skips forward, plays 1 second, skips back, plays 1 second, skips forward rinse and repeat. So I hard shut down the app through se...
  • 381 Views
  • 0 replies
  • 0 likes
  • Android 8.1.0
    Offline Content
    signed out
  • 381 Views
  • 0 replies
  • 0 likes

Rate Us link goes to Asian Spotify version in google play

As shown in the screenshot. Your "Rate us now"link that appeared in my app just now lead me to an Asian version of Spotify in Google Play Store I am using Huawei P30 Pro, with latest version of EMUI.

  • Spotify Legend
  • As shown in the screenshot. Your "Rate us now"link that appeared in my app just now lead me to an Asian version of Spotify in Google Play Store   I am using Huawei P30 Pro, with latest versi...
  • 268 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 268 Views
  • 0 replies
  • 0 likes

Shuffle not working

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueWhenever i search a random song. Not from a playlist or anything. It plays the song with shuffle on, but doesnt go to the next song. It works on w...

  • Casual Listener
  •   Plan Premium Country The Netherlands   Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue Whenever i search a random song. Not from a playlist or...
  • IDKT
  • Casual Listener
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Songs skip after at most a few seconds after update

PlanPremiumCountryAusDeviceGalaxy S10+Operating SystemAndroid 10My Question or IssueWhen attempting to play playlists on either WiFi or mobile data, each song will play for 0.1-5 seconds, then skip to the next song. Help indicates that this has been ...

  • Casual Listener
  •   Plan Premium Country Aus Device Galaxy S10+ Operating System Android 10 My Question or Issue When attempting to play playlists on either WiFi or mobile data, each song will play for ...
  • Edomgalvoon
  • Casual Listener
  • 435 Views
  • 1 replies
  • 0 likes
  • Android
    bug
    playback
  • 435 Views
  • 1 replies
  • 0 likes

Solved!! Wrapped Video

Is there a way to watch the spotify wrapped 2019 video they made with the stats and everything right now? Because it doesn't show up in my wrapped page. Could be because its been a while since its been released but i really enjoyed the video and woul...

  • Casual Listener
  • Is there a way to watch the spotify wrapped 2019 video they made with the stats and everything right now? Because it doesn't show up in my wrapped page. Could be because its been a while since its be...
  • Emilia_8
  • Community Legend
  • 5804 Views
  • 1 replies
  • 0 likes
  • 5804 Views
  • 1 replies
  • 0 likes

Dislike button disappeared everywhere

PlanPremiumDevicelenovo K50-t5Operating SystemAndroid 5 My Question or IssueThere used to be a dislike button (a crossed circle), but now there's no such button. Not on desktop app, not in web, not on android app. It's not in playlists, not in radio,...

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  • Regular
  • Plan Premium Device lenovo K50-t5 Operating System Android 5   My Question or Issue There used to be a dislike button (a crossed circle), but now there's no such button. Not on desktop a...
  • pauldandurand
  • Newbie
  • 3816 Views
  • 12 replies
  • 15 likes
  • 3816 Views
  • 12 replies
  • 15 likes

playlist sync on few devices

PlanPremiumCountryIsrael DeviceOnePlus7windows 10 appweb app on google chrome. My Question or Issuei start to use a lot in queue mode when i do not want add some songs to my playlists. but i'm get very difficult when i start to do that on my laptop a...

  • Roadie
  • Plan Premium Country Israel   Device OnePlus7 windows 10 app web app on google chrome.   My Question or Issue i start to use a lot in queue mode when i do not want add some ...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Spotify won't play any songs.

PlanPremiumDeviceHonor PlayOperating SystemAndroid Pie My Question or IssueSpotify won't play any songs, it always stops for about a second after I clicked on a song. Here's a video proof: http://imgur.com/a/JUcXPLf Did all I can, Log Out, Delete Cac...

  • Visitor
  • Plan Premium Device Honor Play Operating System Android Pie   My Question or Issue Spotify won't play any songs, it always stops for about a second after I clicked on a song.  &nbs...
  • hey_raych
  • Visitor
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Spotify won't play anything/can't download

I've tried reinstalling, even deleting my downloaded songs but then I can't even re-download them back or listen to them. What happens is I press on it, it becomes highlighted for like 2 seconds, then it doesn't play. It only happens on my phone (Poc...

  • Casual Listener
  • I've tried reinstalling, even deleting my downloaded songs but then I can't even re-download them back or listen to them. What happens is I press on it, it becomes highlighted for like 2 seconds, the...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Waiting for download and music stop playing after ~3 seconds

Hi, Im using Spotify on androind and it was working fine untill I opened web player via Chrome and added some new songs to my liked list. I noticed that the songs were not synchonizing with my phone app, so I manually went and added them again on the...

  • Visitor
  • Hi,   Im using Spotify on androind and it was working fine untill I opened web player via Chrome and added some new songs to my liked list.  I noticed that the songs were not synchonizin...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Playing totally wrong albums/tracks on Android Auto

PlanPremiumCountryUKDeviceMercedes BenzOperating SystemAndroid Auto My Question or IssueIf i use voice request to "play Seven and the Ragged Tiger" - a pretty specific request. Android Auto replies to me telling me she is playing Seven and the Ragged...

  • Visitor
  • Plan Premium Country UK Device Mercedes Benz Operating System Android Auto   My Question or Issue If i use voice request to "play Seven and the Ragged Tiger" - a pretty specific requ...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle not working properly

PlanPremium CountryUnited StatesDeviceMotoOperating SystemAndroid My Question or IssueWhen I press shuffle one random song plays from my list and then another random song not from my playlist plays on repeat for about 10 more times before my normal s...

  • Visitor
  •   Plan Premium   Country United States Device Moto Operating System Android   My Question or Issue When I press shuffle one random song plays from my list and then another ...
  • Mario
  • Spotify Legend
  • 5444 Views
  • 1 replies
  • 0 likes
  • 5444 Views
  • 1 replies
  • 0 likes

Solved!! Estou sendo desconectada da conta quando não tenho internet

PlanPremium My Question or IssueRecentemente meu Spotify está descontando da minha conta quando estou sem internet mesmo sendo Spotify premium.. além disso, ele ainda exclui minhas playlists baixadas e faz o download de novo, então sempre que fico se...

  • Regular
  •   Plan Premium   My Question or Issue Recentemente meu Spotify está descontando da minha conta quando estou sem internet mesmo sendo Spotify premium.. além disso, ele ainda exclui minh...
  • Bittencourt
  • Spotify Star
  • 759 Views
  • 5 replies
  • 0 likes
  • Connect
  • 759 Views
  • 5 replies
  • 0 likes

TuneIn Radio

PlanFree/PremiumCountryBelgiumDeviceLG G6Operating SystemAndroid Oreo My Question or IssueSpotify, have a look at the app TuneIn Radio... First when opening the app, it starts immediatly casting to the last used device (I donn't have to select it eac...

  • Casual Listener
  • Plan Free/Premium Country Belgium Device LG G6 Operating System Android Oreo   My Question or Issue Spotify, have a look at the app TuneIn Radio...   First when opening the...
  • 1070 Views
  • 0 replies
  • 0 likes
  • 1070 Views
  • 0 replies
  • 0 likes